Technical Service Bulletins (TSBs) for the 2016 CX-9 are official communications between Mazda & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
BEGINNING WITH THE CX-5 AND MAZDA6 MODELS, GRIP TYPE FRONT AND REAR STABILIZER BUSHINGS HAVE BEEN INCORPO-RATED FOR NOISE PREVENTION PURPOSES. Read More »
BEGINNING WITH THE CX-5 AND MAZDA6 MODELS, GRIP TYPE FRONT AND REAR STABILIZER BUSHINGS HAVE BEEN INCORPO-RATED FOR NOISE PREVENTION PURPOSES. Read More »
SOME CUSTOMERS MAY EXPERIENCE AN UNEXPECTED SMART BRAKE SUPPORT (SBS) SYSTEM OPERATION WHEN A VEHICLE AHEAD SLOWS DOWN, STOPS AT A TRAFFIC LIGHT OR WHEN THE CUSTOMER PASSES A SLOWER VEHICLE WHILE CHANGING LANES. Read More »
SOME CUSTOMERS MAY EXPERIENCE AN UNEXPECTED SMART BRAKE SUPPORT (SBS) SYSTEM OPERATION WHEN A VEHICLE AHEAD SLOWS DOWN, STOPS AT A TRAFFIC LIGHT OR WHEN THE CUSTOMER PASSES A SLOWER VEHICLE WHILE CHANGING LANES. Read More »
IN CERTAIN CONDITIONS, SMART CITY BRAKE SUPPORT (SCBS) MAY OPERATE UNINTENTIONALLY. THE OWNER'S MANUAL PROVIDES 7 EXAMPLES: OBJECTS ON THE ROAD AT THE ENTRANCE TO A CURVE.VEHICLES PASSING IN THE OPPOSITE LANE WHILE MAKING A CURVE. Read More »
IN CERTAIN CONDITIONS, SMART CITY BRAKE SUPPORT (SCBS) MAY OPERATE UNINTENTIONALLY. THE OWNER'S MANUAL PROVIDES 7 EXAMPLES: OBJECTS ON THE ROAD AT THE ENTRANCE TO A CURVE.VEHICLES PASSING IN THE OPPOSITE LANE WHILE MAKING A CURVE. Read More »
SOME VEHICLES EXHIBIT BRAKE RELATED CONCERNS SUCH AS BRAKE NOISE, BRAKE JUDDER OR BRAKE DRAGGING. IF YOU ENCOUNTER A CUSTOMER COMPLAINT FOR ANY ONE OF THESE SYMPTOMS, REFER TO THE FOLLOWING INFORMATION TO UNDERSTAND WHY SYMPTOMS MAY ... Read More »
IF AN ENGINE ASSEMBLY IS REPLACED AFTER A CATASTROPHIC INTERNAL MECHANICAL FAILURE, CLEAN THE INTAKE MANIFOLD INTERNALLY BEFORE INSTALLING A REPLACEMENT ENGINE ASSEMBLY. Read More »
IF AN ENGINE ASSEMBLY IS REPLACED AFTER A CATASTROPHIC INTERNAL MECHANICAL FAILURE, CLEAN THE INTAKE MANIFOLD INTERNALLY BEFORE INSTALLING A REPLACEMENT ENGINE ASSEMBLY. Read More »
ENGINE OIL CHANGE RESET PROCEDURE HAS CHANGED FOR THE 2016 CX-9. IT IS IMPORTANT TO USE THIS NEW PROCEDURE AT EVERY OIL CHANGE TO AVOID A UNNECESSARY CUSTOMER RETURN. Read More »
WORKSHOP MANUAL EVAP SYSTEM LEAK INSPECTION USING THE M-MDS HAS BEEN DISCONTINUED FOR SOME MODELS. INSTEAD, THE WORKSHOP MANUAL EVAP SYSTEM LEAK INSPECTION USING EVAP LEAK TESTER WILL BE USED TO TROUBLESHOOT EVAP SYSTEM LEAKS. Read More »
THE 2016 CX-9 WITH THE SKYACTIV?-G 2.5T ENGINE REQUIRES A UNIQUE OIL FILTER (PY8W-14-302) WHICH IS NOT INTERCHANGEABLE WITH OTHER SKYACTIV? OIL FILTERS. THE UNIQUE OIL FILTER CAN BE IDENTIFIED WITH TWO WHITE BANDS AS SHOWN BELOW. Read More »
SOME VEHICLES MAY EXHIBIT A LACK OF POWER AND/OR MISFIRES DURING PDI. THIS MAY BE DUE TO A LOW FUEL LEVEL IN THE FUEL TANK. VERIFY THERE IS AT LEAST A ? TANK OF FUEL IN THE TANK. Read More »
SOME VEHICLES MAY EXHIBIT A LACK OF POWER AND/OR MISFIRES DURING PDI. THIS MAY BE DUE TO A LOW FUEL LEVEL IN THE FUEL TANK. VERIFY THERE IS AT LEAST A ? TANK OF FUEL IN THE TANK. Read More »
2016 CX-9 TECH TIPS:- ENHANCED PDI STEP 1 - DO NOT UPDATE THE MAZDA CONNECT SOFTWARE - SPECIAL ATTENTION ITEMS TO REVIEW DURING PDI - DRIVEABILITY CONCERNS DUE TO LOW FUEL LEVEL - POWER LIFTGATE (PLG) ... Read More »
SOME VEHICLES MAY EXHIBIT A LACK OF POWER AND/OR MISFIRES DURING PDI. THIS MAY BE DUE TO A LOW FUEL LEVEL IN THE FUEL TANK. VERIFY THERE IS AT LEAST A ? TANK OF FUEL IN THE TANK. Read More »
THE NEW SKYACTIV-DRIVE FW6A-EL AT USES ?AUTOMATIC TRANSMISSION FLUID (ATF) TYPE: FZ?. ONLY USE ?ATF-FZ? TO FILL OR TOP OFF THE FLUID LEVEL. ATF-FZ IS SPECIALLY DESIGNED FOR USE IN THE SKYACTIV-DRIVE SERIES AT. Read More »
SOME VEHICLES MAY HAVE DTC C1001:92 STORED IN MEMORY. DTC C1001:92 SETS AS A PAST RECORD FOR LOW VISIBILITY OF THE FORWARD SENSING CAMERA (FSC). IT DOES NOT MEAN THERE IS AN ACTUAL FSC DEFECT. Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT AN INOPERATIVE POWER LIFTGATE (PLG). DTC U3003:16 (POWER LIFTGATE (PLG) CONTROL MODULE POWER SUPPLY VOLTAGE LOW INPUT) IS STORED IN MEMORY. THIS MAY BE CAUSED BY LOW BATTERY VOLTAGE. Read More »
SOME CUSTOMERS MAY REPORT THAT WHEN USING THEIR IPHONE WITH BLUETOOTH AUDIO THAT THEY CANNOT SELECT A NEW SONG OR A DIFFERENT SONG WILL PLAY. Read More »
WITH THE UPCOMING LAUNCH OF THE NEW CX-9, MAZDA TECHNICAL SERVICES DIVISION IS CONFIDENT WE CAN WORK TOGETHER TO DELIVER A PREMIUM VEHICLE TO OUR CUSTOMERS. Read More »
WHEN REPROGRAMMING A CONTROL MODULE, ALWAYS USE THE GR-8 BATTERY MANAGEMENT SYSTEM POWER SUPPLY MODE. IF NOT USED, THE CONTROL MODULE REPROGRAMMING MAY FAIL DUE TO A WEAK VEHICLE BATTERY. Read More »
OVER THE PAST TWO WEEKS, AN INCREASING NUMBER OF IPHONE SE EARLY ADOPTERS HAVE REPORTED AUDIO ISSUES WITH BLUETOOTH PHONE CALLS WHEN THE SMARTPHONE IS PAIRED WITH A VEHICLE OR WIRELESS HEADSET. Read More »
BLIND SPOT MONITORING (BSM) SYSTEM CHANGE. THE 2016 MX-5, 2016 CX-3 AND NEW 2016 CX-9 BSM SYSTEM VEHJICLE DETECTION HAS CHANGED. ALTHOUGH THE OVERALL FUNCTION IS THE SAME AS PREVIOUS VEJHICLES, VEHICLE DETECTION IS DIFFERENT. Read More »
2016THE 2016 CX-9 HAVE THE LATEST MAZDA CONNECT SOFTWARE (VERSION 58). DO NOT ATTEMPT TO UPDATE WITH THE SOFTWARE VERSION AVAILABLE ON MS3 (VERSION 55). Read More »
CUSTOMERS MAY EXPERIENCE THE WRENCH LIGHT ON IN THE INSTRUMENT CLUSTER WHEN THE VEHICLE IS NOT DUE FOR SERVICE, AND THE WRENCH LIGHT CANNOT BE RESET USING NORMAL METHODS. IF THIS HAPPENS, CHECK THE MAZDA CONNECT VERSION. Read More »
THE 2016 CX-9 HAS THE LATEST MAZDA CONNECT SOFTWARE (VERSION 58). DO NOT ATTEMPT TO UPDATE WITH THE SOFTWARE VERSION AVAILABLE ON MS3 (VERSION 55). Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT IMPROPER OPERATION OF THE AUTO-DIMMING MIRROR. THIS MAY BE CAUSED BY AN OBSTRUCTION OF THE FRONT AND/OR REAR LIGHT SENSOR(S) (E.G. HANGING A PARKING PERMIT FROM THE MIRROR). Read More »
SOME VEHICLES MAY EXHIBIT A SQUEAKING NOISE FROM THE LEFT AND/OR RIGHT SIDE FRONT CONSOLE PANELS WHEN DRIVING ON ROUGH ROADS. THE NOISE CAN ALSO BE REPRODUCED BY PUSHING THE SIDE PANEL AT THE LOCATION SHOWN BELOW. Read More »
SOME VEHICLES EQUIPPED WITH ?BEIGE? INTERIOR, MAY HAVE ?BLACK? REAR DOOR TRIM GRIP COVER(S) (A) INSTALLED IN THEIR VEHICLE BY MISTAKE. THE CORRECT COLOR OF THE GRIP COVERS IS ?BEIGE? TO MATCH THE COLOR OF THE VEHICLE INTERIOR. Read More »
SOME VEHICLES EQUIPPED WITH ?BEIGE? INTERIOR, MAY HAVE ?BLACK? REAR DOOR TRIM GRIP COVER(S) (A) INSTALLED IN THEIR VEHICLE BY MISTAKE. THE CORRECT COLOR OF THE GRIP COVERS IS ?BEIGE? TO MATCH THE COLOR OF THE VEHICLE INTERIOR. Read More »
WITH THE UPCOMING LAUNCH OF THE NEW CX-9, MAZDA TECHNICAL SERVICES DIVISION IS CONFIDENT WE CAN WORK TOGETHER TO DELIVER A PREMIUM VEHICLE TO OUR CUSTOMERS. Read More »
STAINS FOUND ON PAINT DURING PDI SOME VEHICLES MAY EXPERIENCE STAINS APPEARING ON THE HOOD, ROOF AND/OR TRUNK OF VEHICLE. THIS CONCERN IS MOST LIKELY TO BE FOUND IN COLD WEATHER AREAS JUST AFTER THE RAPGARD IS REMOVED AT PDI. Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT AN INOPERATIVE POWER LIFTGATE (PLG). DTC U3003:16 (POWER LIFTGATE (PLG) CONTROL MODULE POWER SUPPLY VOLTAGE LOW INPUT) IS STORED IN MEMORY. THIS MAY BE CAUSED BY LOW BATTERY VOLTAGE. Read More »
2016 CX-9 TECH TIPS:- ENHANCED PDI STEP 1 - DO NOT UPDATE THE MAZDA CONNECT SOFTWARE - SPECIAL ATTENTION ITEMS TO REVIEW DURING PDI - DRIVEABILITY CONCERNS DUE TO LOW FUEL LEVEL - POWER LIFTGATE (PLG) ... Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT A REAR SUN SHADE THAT DOES NOT RETRACT. THIS MAY BE CAUSED BY A SUN SHADE THAT IS IN THE LOCK POSITION (LOCK PIN IS PUSHED IN). Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT A REAR SUN SHADE THAT DOES NOT RETRACT. THIS MAY BE CAUSED BY A SUN SHADE THAT IS IN THE LOCK POSITION (LOCK PIN IS PUSHED IN). Read More »
THE POWER LIFTGATE MAY NOT OPEN/CLOSE ELECTRICALLY IF THE VEHICLE IS PARKED ON AN INCLINE, OR THERE IS STRONG WIND, OR THE LIFTGATE IS LADEN WITH SNOW. Read More »
SOME VEHICLES MAY EXHIBIT THE DRIVER AND/OR PASSENGER SIDE SEAT CUSHION TRIM COMING OUT OF THE SIDE COVER, CAUSING A POOR APPEARANCE CONCERN. THIS IS DUE TO THE SEAT TRIM EDGE BEING CUT TOO SHORT. Read More »
SOME VEHICLES MAY EXHIBIT THE DRIVER AND/OR PASSENGER SIDE SEAT CUSHION TRIM COMING OUT OF THE SIDE COVER, CAUSING A POOR APPEARANCE CONCERN. THIS IS DUE TO THE SEAT TRIM EDGE BEING CUT TOO SHORT. Read More »
IF YOU ENCOUNTER A 2016 CX-9 SIGNATURE TRIM LEVEL VEHICLE (WITH NAPPA LEATHER INTERIOR) WHERE THE FRONT SEAT TRIM IS LOOSE / POOR APPEARANCE, REFER TO THE ATTACHED REPAIR PROCEDURE TO FIX THE VEHICLE. Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT ONE OR BOTH THIRD ROW SEAT HEAD RESTRAINT(S) CANNOT BE MOVED TO THE UPRIGHT POSITION. THIS MAY BE CAUSED BY IMPROPER FOLD POSITION OF THE HEAD RESTRAINT(S) WHEN THE SEAT BACK IS FOLDED DOWN. Read More »
BLIND SPOT MONITORING (BSM) SYSTEM CHANGE. THE 2016 MX-5, 2016 CX-3 AND NEW 2016 CX-9 BSM SYSTEM VEHJICLE DETECTION HAS CHANGED. ALTHOUGH THE OVERALL FUNCTION IS THE SAME AS PREVIOUS VEJHICLES, VEHICLE DETECTION IS DIFFERENT. Read More »
SOME VEHICLES EQUIPPED WITH MAZDA RADAR CRUISE CONTROL (MRCC) WILL NOT SET (THE SYSTEM STAYS ON STANDBY) IF THE DRIVER'S SEAT BELT IS NOT FASTENED. THIS IS A NORMAL CONDITION. DO NOT PERFORM ANY REPAIRS FOR THIS CONDITION. Read More »
BSM SYSTEM VEHICLE DETECTION HAS CHANGED. ALTHOUGH THE OVERALL FUNCTION IS THE SAME AS PREVIOUS VEHICLES, VEHICLE DETECTION IS DIFFERENT. FOR DETAILED BSM SYSTEM INFORMATION, REFER TO SERVICE HIGHLIGHTS. Read More »
RAISING A VEHICLE WITH A JACK CAN BE DANGEROUS IF NOT DONE PROPERLY. THE VEHICLE CAN SLIP OFF THE JACK AND SERI-OUSLY INJURE SOMEONE. IN THIS SERVICE INFORMATION, SOME IMPORTANT WARNINGS AND CAUTIONS HAVE BEEN TAKEN FROM THE OWNER?S MANUAL. Read More »
WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT A DIM AD-DISP DURING THE DAY, WHILE AT NIGHT THE AD-DISP WORKS PROPERLY. USING THE DIMMER ADJUSTMENT DOES NOT RESOLVE THE CONCERN. Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT A DIM AD-DISP DURING THE DAY, WHILE AT NIGHT THE AD-DISP WORKS PROPERLY. USING THE DIMMER ADJUSTMENT DOES NOT RESOLVE THE CONCERN. Read More »
IN SUPPORT OF THE NEWLY LAUNCHED 2016 CX-9, MAZDA WILL SHIP TO ALL DEALERS, A CRIMPING TOOL DESIGNED SPECIFICALLY FOR USE ON ALUMINUM WIRING.?THE SST WILL BE SHIPPED BY MAZDA?S TOOL VENDOR BOSCH AT THE END OF MAY, 2016. Read More »
SOME VEHICLES MAY EXHIBIT BLUETOOTH? HANDS-FREE AND/OR TEXT MESSAGING RELATED CONCERNS. TO IMPROVE THE HANDLING OF BLUETOOTH? HANDS-FREE AND/OR TEXT MESSAGING CUSTOMER CONCERNS, MAZDA CRE-ATED A SPECIAL SERVICE AND PARTS EXCHANGE PROGRAM ... Read More »
WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. Read More »
WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. Read More »
SOME CUSTOMERS MAY COMPLAIN ABOUT A RATTLE TYPE NOISE COMING FROM THE REAR OF THE VEHICLE WHEN DRIVING ON ROUGH ROADS. THIS MAY BE CAUSED BY A LOOSE SPARE TIRE JACK. Read More »
HANDS-FREE BLUETOOTH MODULE AND/OR TEXT MESSAGING TROUBLESHOOTING PROCEDURE. SOME VEHICLES MAY EXHIBIT BLUETOOTH HANDS-FREE AND/OR TEXT MESSAGING RELATED CONCERNS. Read More »
SOME CUSTOMERS MAY REPORT THAT WHEN USING THEIR IPHONE WITH BLUETOOTH AUDIO THAT THEY CANNOT SELECT A NEW SONG OR A DIFFERENT SONG WILL PLAY. Read More »
PERMANENT DTCS ARE NOW DISPLAYED WITH THE IDS 104 UPDATE. THE PURPOSE OF A PERMANENT DTC IS TO PREVENT CUSTOMERS FROM CLEARING THEM BY DISCONNECTING THE BATTERY CABLE IN ORDER TO PASS A SMOG CHECK. Read More »
SOME VEHICLES MAY EXPERIENCE ONE OF THE FOLLOWING ADVANCED KEYLESS ENTRY SYSTEM MALFUNCTIONS: (1) KEY FOB AND/OR DOOR REQUEST SWITCH DOES NOT OPERATE. Read More »
IN SUPPORT OF IMPROVED ELECTRICAL DIAGNOSIS ON SKYACTIV VEHICLES, MAZDA WILL SHIP A TERMINAL TEST KIT TO ALL DEALERS. THE TEST KIT IS DESIGNED PECIFICALLY FOR SKYACTIV MODULE TERMINALS. Read More »
MAZDA INFOTAINMENT SYSTEMS REQUIRE CONTACTING THE PROPER SOURCE FOR DIAGNOSTIC SUPPORT, PARTS AUTHORIZATION, AND PARTS EXCHANGE. SOME COMPONENTS REQUIRE PRIOR AUTHORIZATION BEFORE ORDERING AS EXCHANGE. Read More »
WHEN INSTALLING A NAVIGATION SD CARD, CONFIRM THAT THE CARD IS UNLOCKED. ALSO, MAZDA DOES NOT RECOMMEND SWAPPING NAVIGATION SYSTEM SD CARDS FROM ONE VEHICLE TO ANOTHER FOR TESTING. Read More »
SOME VEHICLES EQUIPPED WITH ?BEIGE? INTERIOR, MAY HAVE ?BLACK? REAR DOOR TRIM GRIP COVER(S) (A) INSTALLED IN THEIR VEHICLE BY MISTAKE. THE CORRECT COLOR OF THE GRIP COVERS IS ?BEIGE? TO MATCH THE COLOR OF THE VEHICLE INTERIOR. Read More »
