This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2016 Mazda Cx-5 SUV passenger side daytime running light started flickering and became dim at only around 12K miles. My warranty has already expired due to the fact that I bought it in 2015 time frame. The fact that many other Cx-5 owners also have encountered the same problem, at very low mileages, suggest that there is definitely a product defect which is also a safety related problem, given more time down the line.
2016 Mazda CX5 grand touring w/led lighting right daylight running light (dlr) has failed. My 2016 Cx-5 has 25,400 miles and is 3 months out of warranty. These headlight units are sealed, if any light in the unit fails, I am told by Mazda thre is no repair except for a complete headlight unit. If a blub fails the entire headlight unit must be replaced at a $1600 cost. Only a Mazda dealer can replace the headlight unit. Good luck if there is no Mazda dealer nearby. This is unacceptable to me because this is common failure in many other Cx-5's. this is definitely a safety item, driving at night and a entire headlight unit fails, will other units fail? I think so, because this is definitely a design problem with all Mazda headlight units. I would hope that maxda would do the right thing and fix this problem under a recall procedure before someone gets killed. The NHTSA needs to force Mazda to issue a recall on this dangerous defect
The front headlights have been replaced twice on each side and I am waiting on both headlight assembly kits. They tell me it is a $1000 plus cost to me. After speaking with national Mazda (not napleton) I was told they had to make a change. Shouod they not have a recall for this, while waiting for my left headlight my right went out while driving home last night. I now have no headlights for a 30K car. Help
2016 Mazda CX5 grand touring w/led lighting our left led headlight unit daylight running light has failed. We soon learned this a common failure with ours and many other CX5's due to water intrusion. There are units that have failed and units that will fail. Further we learned there is no repair except for a complete headlight unit replacement. The units are "sealed." There is no access even to replace a simple headlight bulb. Should a light fail far from a dealer, at night, one is stuck. We believe this to be a safety defect and that a recall should be issued by the NHTSA to require the manufacturer (Mazda) to replace both defective sealed led headlight units. Our Mazda dealer refuses to deal with this issue on a warranty basis. Based on our research this failure generally occurs around the 36,000 mile mark. If a headlight cannot be replaced, at night, far from a dealer, then a substantial safety issue exists. The daylight running light is a mandated safety item and should always be reliable and functioning. Please note the many other Mazda CX5 owners who have also complained. We first noticed this failure by observing our reflection in a business window. The led daytime lights only come on when the vehicle first starts rolling precluding performing a precheck.
My right headlight was flicker and was covered under warranty. Now my left headlight is out and will cost over $1100 to replace because the warranty ended. Vehicle only as 23,000 miles. There must be a problem with these headlights from all the complaints filed.
- Arcadia, WI, USA
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Both front led headlight assemblies seem to be totally unreliable after ~35K to 40K miles and customers are unlikely to quickly replace something that costs $1200 each time. Mazda agreed to fix one but when the second one went bad around 40K (our kid noticed while we were pulling in into the garage at night) they said it's outside warranty and they don't see any issues. There seem to be nearly 20 complaints about this in the last few months just on this one site. The SUV won't pass state inspection without this issue fixed, and at $1200 a pop, drivers are likely to push the limits and drive the SUV without fixing the issue.
Driver side led daytime running headlights flickering, and intermittently turning off at 40,400 miles. Pulled over by state police and issued a warning violation for non-functioning headlights. Vehicle will not pass state safety inspection. Appears to be a very common safety issue among 2016 Mazda Cx-5 owners.
Drl is not working properly. Driver side completely run out, passenger side - dimmed and flickering permanently. Smart city brake support system is disabled and not working as well as adaptive high beam headlights.
Right side running light went bad just after 36K miles, very expensive replacement, have seen many complaints about this issue, $1200 to replace a running light"?"
The passenger daytime running led light in the headlight assembly either does not work or will flicker during operation of the vehicle. In order for vehicles to pass inspection, all exterior lights must work, so this is a safety issue that Mazda needs to further investigate.
Right side (passenger side) drl led light strip flickering and/or not illuminating with main headlights either off or on. During daytime driving, with headlights off, led drl not illuminating affects vehicle conspicuousity.
After approximately 31,000 miles, my driver side daytime running lights ceased to work. This is a safety hazard, since I use my daytime running lights to alert oncoming traffic of my presence.
Failure of led drl (daytime running light) on passenger (right) side. Non replaceable bulb. Requires removal of front bumper cover and replacement of complete headlight module for excess of $1000. Mazda was previously replacing under a silent warranty.
Led daytime running light on passenger-side headlight flickers and is very dim. On a few occasions, the driver of vehicle in front stated that it looked as if my headlight was out as well. Vehicle is only 3-years old. Mileage should not affect electiral led components. Drl's or headlights are required during adverse weather conditions or when operating the windshield wipers.
Led day time running lights failed on driver's side of vehicle. Known issue with the Cx-5 causing a safety concern since this is not a serviceable part of the vehicle.
The front drivers side daytime running lights on my 2016 Cx-5 have failed after two years and 38900 miles. You cannot replace the "bulb" for a few dollars. You must replace the entire light unit that includes low beam, high beam, turn signal, and daytime running lights (drl). This unit costs minimum of $400 and up to $1200 when installed by dealer. This is an exorbitant price to pay for a simple led bulb that should last longer than two years in the first place.
Daytime running lights do not function while vehicle is in motion or stationary. Problem is reproduced during every trip or by turning on the parking lights when the vehicle is parked. When purchased, I was told I would never have to worry about the new led lights and that they wouldn't burn out like old-style lamps. They have stopped functioning less than 3 months after my 3-year/36,000-mile warranty expired. I have driven less than 22,500 miles and the dealership is quoting me $1,500 to repair what should be <$100 (conservatively) for leds. Looking online, this appears to be a common complaint from owners of this vehicle, and apparently Mazda has revised the replacement part numerous times but people are still experiencing problems and costs to consumers are increasing for this safety feature.
Led daytime running lights begin to flicker and then fail within just 2-3 years of regular use. The drl lights cannot be easily replaced with a light bulb/replacement led due to the led chips being soldered to the circuit board within the headlight assembly. Full headlight assembly must be replaced. When drl are off it can potentially create safety hazards for drivers of vehicle and other vehicles around.
While on a recent highway road trip, my 2016 Mazda Cx-5's driver side daytime running led lights, which come equipped with the technology package, stopped illuminating properly. The daytime running lamp led lights in question will flicker or not illuminate at all. I found this to be a safety issue as daytime running lights are equipped on vehicles to enhance visibility and safety. A flickering daytime running lamp can cause serious safety concerns resulting in distracted driving related collisions. Mazda advertised these specific headlamps as being a long lasting and providing enhanced safety as they adapt to changing roadway conditions. Upon conducting independent research into the drl (daytime running lamp), it was learned that many other owners of the 2016 Mazda Cx-5, with the technology package / led headlamps, have been experiencing this issue almost as soon as the basic factory warranty expires. It was then learned the average cost to get this situation remedied would result in having to pay almost $1500 - $2000 to get the whole headlamp unit replaced. Research on the NHTSA website revealed a faulty gasket at the base of the headlamp unit which caused moisture/gas to develop on the interior of the headlamp lens, this is also present on this vehicle. I feel this could potentially be causing the headlamp drl to malfunction due to a moisture build up, or the unit is all together defective for a certain grouping of Cx-5's with this headlamp assembly I feel a recall investigation should be conducted to determine the source of the malfunction. I feel this is a significant issue as it was learned there was a recent national back order for these headlamps, I find that suspicious if they were to be in proper working order.
A D V E R T I S E M E N T S
- Hudson, MA, USA