This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving on a side street and heard a loud pop. There were no other vehicles around me at the time and nothing hit the windshield. A long thin crack appeared from the bottom of the middle of the windshield and spread upwards and towards the driver's side. A second incident occurred in January 2015, with something hitting the windshield and leaving a small (quarter of an inch in diameter) starburst. After parking outside on a warm 80 degree day in March 2015, I returned to my vehicle to find this starburst had spread into a long thin crack across the driver's side.
2014 Mazda CX5, heard a pop and noticed the windshield was cracked. The crack started from the base, center of windshield, and traveled vertical approx 12-15 inches. There was no rock or gravel strike, no visible chip. This is a recurring issue with other Mazda CX5's.
Car was driven to the gym and parked. Owner entered the car to return home and noticed a crack in the windshield. Crack initiated under the driver side seal about halfway up the windshield and has progressed horizontally over 12". no apparent impact or debris found on car. Appears to be caused by stress. Further research into this issue has revealed many other Mazda Cx-5 owners with similar experiences.
Was driving my 2014 Mazda Cx-5 in inclement weather (snowing). Hit a small pot hole and heard a loud crack from within the car but was not sure where it came from. When I got to work, I checked the tires and the exterior of the car for damage. There was none. The next day I noticed a six inch crack in my windshield, midway down, starting from the frame of the window on the drivers side, straight inward. Needless to say, as I drive the car more and more, the crack is slowly spreading inward and is now about 16 inches long. I contacted the service department at the dealer and am bringing it in for inspection for a defect. I do not recall getting hit with any pebbles or rocks at the time I hit the pot hole or there after.
When my wife went out to the car on the morning of 2/24/15, she noticed a crack in the windshield. No sign of anything hitting the windshield. It was a 9 inch crack from the bottom center going up.
- Parsippany, NJ, USA
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I didn't see any crack. All that I saw was that after I sprayed my windshield and wiped it with the windshield wipers, behold a 12 inch long crack showed up. Someone told me it may have occurred when there was a tiny chip. Checking the whole crack, there was no chip.
Both the car in Mar 2014. I replaced a windshield in Sept as a rock caused a crack across the driver's side while driving on a paved highway. A couple weeks later while driving behind a trailer on the freeway I felt like I was getting pummeled by rocks so I pulled into the other lane. And now, yep, I have a chip in the center lower windshield as well as other micro-chips. I feel like I am constantly in the line of fire. This is very disturbing and scary to me. I need to take a look at the roof of the car because I hear them hit but sometimes not always my windshield. I can't believe I am going to have to drive this vehicle with having to constantly worry about that for as long as I have it. I feel like I should wear a helmet and protective eye wear.
Driving on freeway, heard a loud pop. Windshield crack visible and grew over the next week to about 15inches. Windshield is complete loss. No large impact noticeable, just a along curving crack from the bottom of the windshield up and to the left.
After one year of owning my Mazda Cx-5 2014 my windshield cracked. The crack started from the center top to mid section of windshield. I have never had this problem before with other vehicles. There must be a manufacturing error with these windshields. Mazda should refund everyone who has had to replace them.
I was driving on the highway when all of a sudden I heard a pop, I looked all over the windshield and I didn't see anything. I drove for another 15 minutes and when I looked to my right I saw a 6 inch crack that started from the edge of the windshield on the passenger side. It could not have been from a pebble or impact because at the time I heard the pop there were no cars or trucks in front of me. When I took the car to the dealer a couple days later to get an oil change I asked them what they think of the crack and they said that it was from an impact as there was an impact point on the crack. That same day I took the car to a repair shop and it took them a while to look for a replacement windshield. I did some research online and apparently it has been happening a lot to other Cx-5 owners.
Windshield developed a crack not from a stone. Car was in the garage overnight. When I came out in the morning I had a 1 foot long crack on the bottom of the drivers side.
I am filing 2 of these back-to-back. Windshield was replaced at the Mazda dealer on Tuesday less than 24 hours later the windshield cracked again. The tiny rock didn't make much of a sound, but the windshield immediately cracked and spider-ed across the windshield. I have never had a windshield crack and now have had 2 within 1 week. I will absolutely not replace this with a Mazda oem windshield. In my opinion something is quite right with the particular lot of oem windshields.
Driving on the freeway I heard a pop. I scanned the windshield for a rock ship. I didn't see any. About 3 minutes later I heard a pop and my windshield cracked from the lower right hand corner, 1/2 in off the seal line of he windshield, to the middle of the windshield. There was a little rock chip below the hood line in the windshield.
I got in my car to go to work and the windshield was fine. 30 minutes later I got back in the car and I found a huge crack on the windshield probably 3 ft. Long starting from the edge of the passenger side to almost the middle of the car going horizontally. No chip or sign of any rock. It just developed in a matter of a few minutes. Outside temperature about 90.
Two days ago I was driving by 2014 cx 5 and heard a pebble hit the windshield. When I arrived at my destination, I checked the windshield and saw no chip, no physical damage. Yesterday morning when I left the house to go to work there was a two foot long crack across the windshield. Needless to say, I needed to get the windshield replaced.
Stone hit windshield near wipers and developed 3 ft crack within 12 hoursafter owning the car only 2 months. Replaced it, then 9 months later I get another stone chip on passenger side about 6 inches from edge. It didn't crack until safelite tried to repair. It spread, but crack stayed under the size of a dollar bill. 6 months later it spread after the car sat out in the sun on a hot day. So replaced the windshield again. A few weeks later realize the new windshield is defective - bubbles on the bottom. Safelite replaces it under warranty. One month later I get a new stone chip dead center. I'm getting it repaired. Let's see if this one spreads. Safelite claims chips near windshield edge tend to spread easily. I've never replaced a windshield in any of my previous 3 cars ('71 VW super beetle, '87 Acura integra, '98 Subaru forester), except the last one after owning it for 14 yrs. It seems to me there is something wrong with the design or make of these windshields.
I leased a 2014 Cx-5 grand touring in April 2014. On 7/21/14 & at 1800 miles I noticed a large crack in the windshield that started from the top edge and extended down below the rear view mirror. When I inspected the windshield from the outside I could see no rock chip. On 7/25/14 I took the car to H*** body & paint and inquired about replacing the windshield. The technician there said it looked like a pretty obvious case of a stress crack & told me to take it to the dealer to see if they would fix it. That same day I took the car to the dealership & reported to the service dept that I had a crack in my windshield that wasn't from a rock chip. But the tech said he could see the rock chip right away & performed a "pen test" to show me the rock chip. He pointed the pen directly to what he said was the chip & I looked at it closely. I said, "that still doesn't look like a rock chip to me; it looks like the crack started from the top edge underneath the seal." The tech said it doesn't take much at all for a crack like that to start. I commented that Mazda must use very poor quality windshields that crack so easily from a rock chip so tiny that I can't even see it, & with only 1800 miles on it. The tech said I was welcome to get a second opinion about the rock chip but that the Mazda warranty doesn't cover glass anyways. On 7/28/14 I took the car to T***glass and inquired about replacing the windshield. They quoted me a price near $400. I said, "whoa, that's a lot of money just because of a teeny-tiny rock chip!" the tech said, "that's not a rock chip, that's a stress crack." I told him, "the dealer told me on Friday that it's from a rock chip." The tech looked at the windshield again and performed the "pen test." He came back & said, "there is no rock chip on that windshield." I contacted the dealership management & they agreed to do a "good will" replacement.
On the 4th day of ownership a horizontal crack appeared in windshield originating from the passenger side windshield column. Within the first month, a second crack also appeared originating from the center top of the windshield, traveling vertically. The windshield therefore had to be replaced within the first month of ownership. No issues with the non-Mazda windshield.
My brand new Mazda CX5 has a defective windshield. I came out one day, to find an "S" shaped crack, which starts just below the rain sensor. Please make Mazda recall and fix these. There are numerous, as in 1000's of incidents of this occurring. Either the rain sensor is causing pressure which makes it crack, or the windshield is unsafe and too thin. I have read stories of people putting in their 2nd one already, on a brand new car. What is going on!" Mazda" I have been loyal for 20 years. Just paid over $30K for my new one, and this.... when I called the dealer, I was told it was not a warranty issue. Yes it is, with 1000's of complaints, there should be a recall!
A D V E R T I S E M E N T S
- Frisco, TX, USA