This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Within a month of purchasing this new vehicle, a foot-long vertical crack in the windshield developed from the sensor box downwards. (and spread extraordinarily quickly from there.) I was denied replacement by the dealer because they claimed there was a chip in the windshield caused by a small rock, though I don't recall hitting one.
I have owned my 2014 Cx-5 for less than five months and have had to replace my windshield two times already due to "chips" in the windshield. I have also had to have a chip replaced as well. The fist occurrence is when a large crack appeared in my windshield after being parked in my parents driveway. The crack started from the left side of the windshield and across measuring approximately 12 inches in length. I immediately called the dealership where I purchased the car and scheduled an appointment. The service manager performed the "pen test" and informed me that the damage was due to a chip from debris. I stated the car was parked in a driveway and there to the naked eye there was no chip mark whatsoever. Needless to say they did not cover it and I proceeded with a claim to my insurance. Then just last week I had another chip occur in the windshield which was repaired by safelite auto glass. Now just this past Sunday I am driving on the freeway and hear a loud pop sound. Next thing I notice is a comma like crack in my windshield. In less than one hour, the crack had spread up and across the windshield beyond your typical chip repair. So again today I just had my second windshield installed in less than five months! my concern is not only the quality of the Cx-5 windshields but the safety of the car for not only myself but my family at this point. With all the other complaints listed on this website and other sites, why isn't anything being done to investigate this serious issue with Mazda and their windshields" how many more complaints will it take before an investigation is started" as a first time Mazda owner I am concerned if I will make it through the first year without another windshield replacement. I am also equally concerned how long my insurance company will continue to pay for them as well.
Upon entering the vehicle and starting car in the morning, we heard a "pop" and saw a crack shoot down from the top center of seal down to middle of smart braking system unit behind rear-view mirror. There, it starts an S-like serpentine path that ends up in the drivers field of view. There is no visible chip along the path of the crack.the vehicle was not in motion and we witnessed the crack occur. The Mazda service mgr says it's due to road debris hit, but there is no visible chip. His "pen" test simply hit a minute fragment that was popped out due to the glass cracking itself, not from a debris hit. I had a safelite technician inspect it and they conclude it was not caused by a debris hit. Imo, this is clearly a manufacturer's defect that Mazda should be addressing considering there are many other complaints with the exact same problem both here and in other internet forums.
Driving on a gravel road at low speed when a piece of debris kicked up from an oncoming vehicle (also about 25 mph) cracked the windshield. A starburst appeared, approximately the diameter for a us penny. Approximately two hours later, the crack suddenly burst to being 14-15" long and dramatically affecting driver visibility. I have never had a windshield suddenly pop like that from a rock chip.
- Bothell, WA, USA
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Less than a couple of months ago I was driving and a rock or something hit the corner of the windshield (sounded little I might add ) a line that looked like milk started moving across my line of view. It cracked about a 1/2 of a foot later in the day it extended to about a foot and a half.. again just a few days ago (car is 1year 1 mo old) the same thing happened! it sounded like a small pebble that hit the windshield and yet it managed to crack 1/2 foot only this time on the opposite side. I've been driving for over 30 years and I've never had this happen especially two times within one year you would think to crack a windshield like that, it would take a hard-hit. Not only that..but the first three of four months I had the car two chips were noticed at the car wash near the top. I had to check for myself I didn't believe it.
Mazda Cx-5 has a cracked windshield, while driving the prior day, nothing hit the windshield. The next morning there was about a 12" crack on the passenger side windshield.
Within the first 5 days after purchasing this vehicle a small crack appeared in the lower left (driver) side of the windshield which, before we got home, had stretched across three quarters of the entire width of the glass. In order to register the vehicle with the us department of defense to access military installations, we had to have the windshield replaced to competition with safety standards. Within five days of replacing the windshield, another crack formed in the same place and extended into the field of view of the driver.
One year and one month after purchase of my Cx-5, the windshield began to crack down the direct center of the windshield, in line with the rain sensor and rear view mirror, to the center of the windshield. Over the next week, as I discussed terms with insurance and Mazda dealership to understand if windshield replacement was under warranty, the crack grew in a J retreating back to the top of the windshield. In length, the crack extends between 10 and 20 inches at this point in time and technicians at safelight repair have encouraged me to contact Mazda regarding this stress fracture that did not occur while the vehicle was moving. The value of replacement has been estimated to be $800 by two sales representatives, indicating a heavy price to pay for a part replacement on a less than 1 year old vehicle. Please help reduce the cost of this replacement and the future replacements should the stress fracture happen again as other responses on the forum testify. Thank you.
Not exactly sure how the windshield cracked, but I was cleaning up the car and went inside for a few minutes. When I returned I noticed two cracks coming from the top part of the windshield. The cracks are about 12 inched long. It was not a particularly hot day and I had the doors to the car open most of the time. We have the touring package on our Cx-5 so its a special windshield that needs to be ordered, not a quick fix. We have about 12,000 miles on thecar.
In about one year and 12,000 miles this is the second cracked windshield I have had. This time I was driving and heard a pop. One minute later, there was a crack at the bottom of the windshield. No hits by a rock, nothing. This is an structural part of the car that is failing constantly, according to other Mazda owners and Mazda is looking the other way and denying that they have a problem. As somebody has said, it is probable that in order to save weight they made the windshield too thin, and it fails after a few months of service due to excessive stress. When you go to the dealer, they run the "pencil test", an idiotic way to test stress and they tell you that a rock hit your car.
Wipers freeze in resting place during intermittent use in freezing weather. The defroster melts snow on windshield, but does not adequately warm the wiper resting place. The result is that, when used, the wipers get wet and when they return to their resting position they freeze to the windshield. Driver must stop and exit vehicle to free wipers to get them to work. The problem happens with vehicle at normal operating temperature with defroster at maximum temperature and fan setting. This is a safety hazard because of reduced visibility, and the hazards associated with roadside stops during winter driving conditions.
While sitting in my CX5 eating my lunch I noticed that there was a vertical crack in the windshield. I got out of the car to inspect for an impact point but could find none. I was bewildered because the crack just seemed to appear out of nowhere and for no cause. The crack is about 18 inches long and is almost dead center of the windshield left-to-right and starts from the very bottom of the windshield and runs upward and then curves at about 90 degrees. Several days later the crack lengthened horizontally and is now also about 6 inches in width as well. Upon googling cracked windshields on the CX5, I found plentiful other documentations of this problem. It is obviously a known issue with the frame of the vehicle causing stress on the windshield and I am wondering if Mazda will recall the vehicle and make a repair.
I had driven my 2014 Cx-5 all day and had parked it in the garage for an hour. I left again and noticed a long crack in my windshield that wasn't there an hour before. There was a very tiny impact point, which under any other circumstances would not have cracked the windshield approx.15 inches. It seems like this windshield is a very cheap, low quality product. I have had other rocks hit my other cars' windshields and had a very large impact point. No other time has any other windshield on my other cars cracked to this extent. I took it to my Mazda dealer and the service guy admitted it was a very small impact point, barely seen at a glance. They refused to replace the glass because it was an impact.
Crack appeared in the windshield while parked overnight. Crack starts halfway up, at the driver side edge of the windshield and extends approximately 16 inches towards the middle of the windshield. When the windshield was replaced, the installer did not find any evidence that the windshield had been struck by anything.
Stress crack appeared from exact middle of top of windshield and spread down during the drive. Search on the internet reveals other Mazda Cx-5 owners reporting same issue (especially like ours those with rain sensors and smart braking sensors which is the area of the windshield the crack started from for us). Internet search also finds that windshields have been back logged and people have had to wait for replacements.
Cracked windshield on a new - 1800 miles, 2014 Cx-5 grand touring with smart city brake support system and rain sensor. A crack mysteriously appeared in the front windshield of my car, as it was parked in our driveway. The crack starts at the top center and runs straight down to the rear view mirror and then forms an "S" shape and stops beneath the mirror. As discussions grow on the Mazda forum www.mazdaforum.com/forum/Mazda-Cx-5-54/cracked-windshield-2014-Cx-5-grand-touring-w-smart-city-brake-support-system-31837/, it is apparent that this is a problem. I wonder if this problem is due to poor factory installation and/or an overall issue with the quality of Mazda windshields. At this point, I am concerned about safety issues, especially in an accident or anything that impacts the windshield, such as a rock, with any force.
Windshield was cracked, from the passenger side bottom and it was about a foot long, too new for this to happen this is my 2nd Mazda never had it done before and as with my other cars this is the first.
The contact owns a 2014 Mazda CX5. The contact stated that the driver's side-view mirror would vibrate excessively when driving at various speeds. Additionally, the overhead compartment would also vibrate and exhibit an abnormal shuttering noise. The vehicle was taken to the dealer for diagnosis. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 400.
A D V E R T I S E M E N T S
- Sacramento, CA, USA