This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Windshield developed a random crack on the passenger side. This seems to be a known safety issue with this vehicle. Vehicle was hit by a small rock chip while driving on highway.
The headlights on my ex model are seriously deficient and dangerous, especially during driving in low light area during turns. At my own expense I've purchased led bulbs, which have improved visibility ahead of me. However, the light is blocked by the projector type housing from illuminating the left and right sides of the front of the vehicle. Visibility during turns is non-existent. This needs to be addressed asap.
While driving on the highway I heard the sound of small pebble hitting the windshield. (I did not see anything) the closest car was two lanes away and more to the side than in front. I discovered a dime size, star shaped, chip in the windshield. Within a few minutes two cracks were branching out from the chip about 1/2" in length. I took the car in the next day to have the chip repaired so it did not spread out further. I have driven many makes and models of vehicles in 35 years and I have never experienced this type of damage even when hit by something that was visibly larger. This is why I felt I needed to voice my complaint. I just purchased this vehicle less than two months ago and this is making me concerned whether it is safe to drive with a windshield this fragile. I feel this will happen again. Before this incident, I loved my vehicle but now I wonder if I should keep it. What other materials are inferior" is it safe? what will happen if I get stuck in a minor hail storm" in my opinion, there is no way this windshield could pass any safety test for strength or impact resistance. I just hope that my complaint along with the others will soon be enough to trigger an investigation and we can get a proper windshield.
When we purchased the vehicle a small pebble hit windshield and had it repaired in 2 days. The next one happened in January, went to get in vehicle and had a crack running across windshield from top of glass by rear view mirror to underneath rear view on drivers side. It is still going across windshield. Cost to repair is around $900 plus have to take back to Kia dealer and get vehicle calibrated
Windshield cracked without any sign of anything hitting it. My wife went into the store and when she returned there was a crack in the windshield starting on the driver side lower left. No recollection of anything hitting the windshield.
- Bixby, OK, USA
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A small rock hit my windshield while driving at 50 mph on the freeway. The windshield easily cracked and chipped. It had to be completely replaced for $1200. I have owned other cars before and never encountered such a fragile windshield.
While driving on the interstate at 60mph a very small pebble hit my windshield on the top rhs and put a dime sized hole in the windshield coming to a point on the inside making a complete opening. It is now starting to crack like a spiderweb. Safelite has refused to touch it and the dealership has stated it will take several weeks to get a replacement and the cost is upwards of $750+. this is absolutely ridiculous, when you pay this much for a vehicle and you have to return to the dealership to obtain a cheaply made product and pay a not so cheap price for it. This is absolutely highway robbery. The service department recommended I turn this over to my car insurance. After speaking with my insurance provider, I learned my premium will increase due to having to file a claim. So, basically I'm going to have to pay an enormous amount of money for a cheaply made product or pay an enormous amount of money over who knows how long for a cheaply made product. From looking at the growing amount of complaints, there appears to be a legitimate cause for investigation into the product Kia is putting into their vehicles and selling to consumers. Additionally, should something small come through one of these windshields and injure a person inside of the vehicle or cause an accident, I would presume the affected individual(s) would have a legitimate ground for a potential lawsuit. There are far too many complaints being filed against Kia for this same issue and failure to investigate this many complaints by consumers is reckless.
I was driving my 2020 Telluride on a two lane road under 45 mph with no oncoming traffic and one car much further up the road. I did not see anything hit my windshield or coming toward me. I heard a very loud cracking noise and my windshield had a starburst crack on the driver's side near the edge of the windshield. Within 20 minutes the crack had started to spread out several inches on each side with one side cracking all the way to the edge. There was not a chip on the outside of the glass that would have been left if something very hard like a rock had hit the windshield. The only thing I can think of that could have hit the glass was an acorn falling from a tree above the road. An acorn should not crack a windshield! the outside temperature was 38 degrees and I the windshield defroster had been running for about 10 minutes prior to the cracking.
Within 6 days of purchasing my Kia Telluride, it suffered a significant chip and small cracking on the windshield while driving on the freeway at approximately 65 mph. I did not see any pebbles, rocks or debris in the area, nor did I observe any pebble actually hit the car. I did not observe any cars or trucks ahead of me on the freeway with any open/uncovered loads. In fact, I only observed passenger vehicles. The timing of the chip/crack seemed to coincide going over a small dip on the highway.
The Kia Telluride windshields are not up to standards. They crack and chip extremely easily and constantly over the smallest debris or for no reason at all and driving at 40 mph. This needs to be corrected.
Windshield cracks easily. 2 weeks after purchase in Aug, when on a clean no construction area on I 85, heard a pop and cracked windshield. Not happened in more than 25 years across more than 3 cars we won at one time.
I had just purchased my 2020 Kia Telluride from the dealership. While driving home I heard a loud sound that startled me and made me jump. I then noticed that my windshield had cracked less than an hour into owning the car. I was driving 30 mph which on a city street.
The windshield cracked very easily from a small object that came up from the roadway, when a large truck passed us. The car had only 1100 miles at the time. The vehicle was in motion, and on the highway.
Driving down the 35 mph part of hwy 130 yesterday, a lone car passed going the other direction. I heard a small "smack" of a small rock hitting my windshied. I looked at it 3 minutes later, and it was about the size of a dime. I resumed driving and arrived at my destination. Came out 1 hour later, and the crack had spread by 4-5 inches. Temperature was 65 degrees. This windshield seems extremely fragile. Now I've called to get a replacement - they are only available through dealers and cost $750. Will the new ones be more durable?
A D V E R T I S E M E N T S
- Elizabeth, NJ, USA