This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Kia Soul. The contact received notification of NHTSA campaign number: 20V750000 (engine). The contact stated that while driving and depressing the accelerator pedal, the vehicle failed to respond as designed. Additional, there was an abnormal sound coming from underneath the vehicle. The contact stated that the failure occurred prior to receiving the recall notification. The contact took the vehicle to gettel Kia of bradenton (6423 14th St w, bradenton, fl 34207) to be diagnosed. The dealer informed the contact that the failure on the vehicle was not related to the recall. The contact was informed that the failure was caused by the muffler. The contact disagreed and the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 98,000.
Checked my oil and the dipstick was showing no oil at all, 2 quarts had been added 2 weeks prior. No sign of an oil leak anywhere. 2 days later I started the vehicle and it was idling very hard then died, I waited then started it back up. The engine light came on but it didnt die again. It has since continued to run very rough. This started at about 90,000, oil consumption is ridiculous. There is definitely a problem here, so many people are making complaints as well!!
The contact owns a 2015 Kia Soul. The contact stated while driving 65 mph, there was a loud knocking sound coming from engine. The contact had to fully depress the brake pedal for the vehicle to slow down. The contact pulled the vehicle to side of the roadway. The contact became aware of fluids leaking from underneath the vehicle. The contact had the vehicle towed to independent mechanic to be diagnosed. The contact was informed that the failure was due to a rod going thru the engine block. The contact stated that the failure was related to NHTSA campaign number: 19V120000 (engine, engine and engine cooling) for which the VIN was included. The vehicle was not repaired. The manufacturer was made aware of the failure and suggested that the failure was not related to the recall. The failure mileage was 94,000.
Problem with the engine light come on. They tell me nothing is wrong with the engine light. Also I have a problem with loosing oil I do not have an oil leak. No oil no where. Kia service been doing a oil test every 2000 miles they have to add oil every time. One day I was on the highway the oil light came on I stopped to check my oil level the engine was dry with no oil. I had 600 mile before a oil change.
- Valley, AL, USA
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When I hit about 65K on the vehicle the check engine light would come on. Each time this happens it's because there is no oil in the engine. I also notice the light comes on apprx. 1K before the car is scheduled for a oil change? there is no warning that I am low on oil until the engine light comes on. I'm afraid I'm headed for big trouble with this engine!
At 88K miles car begins to drive sluggish causing a acceleration issue. You can also hear a whistling sound from the engine with a faint knocking sound. Took the vehicle in for inspection and it was said to be the catalytic converter and or transmission. Both were changed and vehicle is still driving sluggish.
Had knock soft updated. Changed plugs at 82,000 miles. Plugs show oil being burned. Oil goes low. Now leak. Omg. Recall the 2.0 engine. Have a 2015 and 2016. Both having same problems
My 2015 Kia Soul was operating fine until 1-7-2021. At about 45 mph the oil light came on, then the engine light, then a pounding sound and then the engine blew up. I had it towed to myrtle beach Kia, the dealership where I bought the car. They submitted the incident to their engineering dept. Which approved a new engine. On 1-18-21 the Kia service man called to say that the new engine has been installed but that the car doesn't run right. It needs a new fuel pump at a cost to me of about $900. I talked with the general manager who checked with the service dept. And he said that the warranty only covers the drive train, plus they found no evidence to show that the fuel pump was affected by the engine incident. I paid the $896.40 for the new fuel pump and picked up the car yesterday. Does this sound right" the car runs fine...there's an engine incident which is covered by the warranty or the recall...now I have to pay $900 to get my car back to where it was??"
2015 Kia Soul+ 2.0 engine. Purchased in 2017 with 24K miles. Began having issues with vehicle at approximately 80K miles. Car began losing oil and I began having oil consumption test done at dealership. Car was losing 1 quart of oil per 1 K miles. Dealership informed me that although maintenance was done as required, they would not replace engine or help since extended warrenty was expired. Driving to work one morning, engine light came on. Vehicle towed 65 miles to dealership. Updated sensor code. Replaced pvc valve. Using 5-30 oil. Still losing oil.this morning, at approx. 92,300, engine light came on again as I was pulling out of my driveway. Very frustrated with costs related to towing. Very frustrated with Kia and the dealership since from my research, this is a very real problem with the 2.0 engines. Can't afford to trade in.
Car is burning oil at a very rapid rate and the engine is making noise when in idle. Mechanic checked the compression and found that the piston rings are wearing out and we need a new motor. Kia will not work with us at the moment, and says there is no evidence of the car burning oil even though we're having to add oil every 500 miles. We are now stuck making payments on a car that is not safe to drive for our family. We feel this should be included in the most recent recall on Kia's.
The contact owns a 2015 Kia Soul. The contact stated while driving 30 mph, when the vehicle began to jerk forcibly. The contact stated the check engine warning light was illuminated. The vehicle was not drivable. The vehicle was towed independent mechanic and was informed the engine was needing to be replaced. The vehicle was not diagnosed or repaired as of yet. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 137,000.
Are 2015 Kia Soul had close to 100,000 miles on it and we started to have low loss of oil and a light clicking sound. We did not think very much of this. There was no oil leaking and so signs of oil burning through the exhaust. We continued to check oil and keep it full but it seemed to be running out faster then it should. One week after putting oil in it we were on the interstate and loss power and started hearing a loud knocking. The engine is dead and needs replaced. Our car is not under recall and we still have 10,000 dollars left to pay on the car. To replace the car with a new engine is around 5000 dollars. We have no clue what todo but after researching we learned that 2015 Kia Soul 2.0L motors are expensive and in high demand.
The contact owns a 2015 Kia Soul. The contact stated that the vehicle stalled on two separate occasion while driving 35 mph. The contact also stated that while at a stop light and attempting to proceed while making a left turn, the vehicle failed to accelerate. The contact stated that she waited ten minute to restart the vehicle and was able to drive normally. The contact also stated that on another occasion when the vehicle was in the driveway, the vehicle was shaking and making a knocking sound. The contact stated that when she released the brakes, the noise would stop but when the vehicle stationary, the sound recurred. The contact stated that recently the check engine warning light illuminated twice. The vehicle was towed to berwyn Kia (7050 ogden ave, berwyn, il 60402) where the repair of an unknown recall was completed. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 123,947.
The contact owns a 2015 Kia Soul. The contact stated while attempting to reverse out of a parking spot, the engine started knocking. The contact stated that the check engine warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA campaign number: 19V120000 (engine, engine and engine cooling) however, the VIN was not included. The vehicle was towed to the local dealer trophy Kia of carson (22020 recreation rd, carson, ca 90745, (424) 306-3311) to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 120,000.
The contact owns a 2015 Kia Soul. The contact stated that while driving she noticed that the vehicle was not accelerating on the highway. The contact pulled over and had the vehicle towed to the dealer jones Kia (2001 bel air rd, fallston, md 21047, (410) 877-1700). The check engine light started to flash before the vehicle was towed. The dealer diagnosed the issue and stated that the engine had lost all of the oil and caused major engine rod bearing damage. The contact was informed that the engine needed to replaced. The contact called the manufacturer and filed a claim. The manufacturer stated that the dealer would be contacted. The manufacturer would determine if the vehicle was included in an upcoming recall and determine if financial assistance would be provided. The vehicle was not repaired. The failure mileage was 115,000.
The contact's wife owns a 2015 Kia Soul. The contact stated that the contact took his vehicle in for a recall repair. The NHTSA campaign number: 19V120000 ( engine, engine and engine cooling) was completed at the dealer hollywood Kia 6011 pembroke rd, hollywood, fl 33023 (954) 967-5665 for the issue with the catalytic converter. The engine was also damaged but the dealer refused to replace the engine because they said they found no code indicating damage. They also stated that the vehicle had a rebuilt title eventhough the owner bought the vehicle brand new. The vehicle had been involved in a crash and the insurance company declared it totaled. There were no injuries and and a police report was filed. The vehicle was towed from the crash site. The vehicle was rear ended with damage to the rear bumpers and trunk. The contact had to sign off on the vehicle having a rebuilt title in order to receive a settlement check to repair the damages. The manufacturer gave the contact a case number. The contact stated that the recall indicated that the engine should be replaced along with the repairs to the catalytic converter but the dealer refused to honor the engine damage portion of the recall. The vehicle was unrepaired. The failure mileage was 94,000.
The engine developed a rod knock.. napleton Kia in elgin, il has said there is no recall for this vehicle. The vehicle was cruising at medium speed when the engine knock developed. Very noticeable when revving the engine.
The car broke down while driving on the highway. The car began making a loud noise and began shaking and then just shut down. The car was towed to a local Kia dealership. Service representative determined that there were multiple holes in the engine block and damage to the cylinder head. Service department requested and received authorization for short block and cylinder head replacement. Kia Soul was just five years old, had fewer than 50,000 original miles on the odometer, and was maintained regularly.
My 2015 Kia Soul stalls and won't pass 45 mph I was at the turnpike when it happen. I also know people with the same problem and that there was a recall on the catalytic converter. But when I look up for my car its says I don't have a recall. Why isn't there a recall for this?
A D V E R T I S E M E N T S
- Bradenton, FL, USA