This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Kia Soul. The contact stated while driving at 50 mph, the vehicle stalled. The contact stated that he started to smell smoke and noticed that the vehicle started to leak oil. The vehicle was unable to restart and had to be towed back to the contact's residence. The contact received a recall notification for NHTSA campaign number: 20V750000 (engine). The contact stated the check engine warning light was illuminated. The vehicle was then towed to the local dealer van nuys Kia (6115 van nuys blvd, van nuys, ca 91401) where it was diagnosed with the engine needing to be replaced. The vehicle had not been repaired as of yet. The manufacturer had been informed of the failure and informed the contact that they would call them back. The failure mileage was approximately 143,000.
I bought the Kia Soul in August of 2019 and everything worked as expected. The motor started using oil unexpectedly consuming more then a quart every 1000 miles about a year after I had the car. This oil usage is not normal. It shouldn't use more then a quart between oil changes.
Kia recalled my engine. The engine died yesterday. Kia is telling it's going to be multiple days until they can even scan the car. This is a scam. They need to offer a loaner or a rental in the meantime, otherwise, they're not fulfilling the requirements of the recall. My health and safety are greatly affected without my car. This is not a free and safe remedy.
I have 2 2015 Kia Souls and oil light started blinking at low rpms within a 2 weeks of each other. I replaced the oil pressure sensor on my daughters Soul to fix issue. It started on my wife's car this morning. I see recalls for other Kia modules for this sensor and looks like it needs to expand to the Soul. Getting a false warning can make you get off the road in hast stinking there is a major issue.
- Hickory, NC, USA
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I was notified of engine fire recall on my Kia Soul. I have taken my vehicle in complaining of burning smell, engine light, tire lights coming on - every time they refuse to fix anything. I was told at the dealership by service staff that 'he's sure my car if fine and it would pass thier' inspection, so there is nothing they will do. Even with the recall letter. The staff person also said that the media (news) is 'making it all up'. I am disabled and they refuse to help with my car and the engine fire recall.
My 2015 Kia Soul has 71,500 miles on it and has the base 1.6L engine. Apparently this vehicle has not been recalled yet even though it has the same issues as the other recalled engines regarding burning oil. This car has an ongoing issue with excessive oil consumption between regular 3K mile oil changes. It burns over a quart of oil per 1K miles driven. We have a cpo warranty and extended dealer warranty and we still are unable to get this fixed under the warranty. The dealership is claiming what they've documented is normal oil consumption and they refuse to file a warranty claim. The dealer will not take our word that we've had to put more oil in the car between oil consumption tests and told us we'd have to drive it to the dealer to have them verify the oil level without us putting more in it--therefore drive the car while it has no oil and the dipstick isn't registering it, which is unsafe. We keep getting the run around when this is a known issue with the other 1.6L engines. Why hasn't this been recalled?
The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, the vehicle began to idle and she heard an abnormal noise. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer demontrond Kia (14101 North fwy, houston, Texas 77090, (281) 801-6254) however, the mechanic was unable to duplicate the failure. The contact stated she continued to experience the failure. The vehicle was next taken to parkway family Mazda (22565 us-59, kingwood, tx 77339: (281) 242-8211) where the mechanic was also unable to duplicate the failure. The manufacturer had been informed of the failure. The failure mileage was unknown.
I've been having trouble with burning oil, significant oil lose in a short time, have already done the oil consumption test, I already had the ksds software update, the car started jerking around and slowed down, lost power, it was finally determined they would replace the engine, before the recall actually started. They put another band aide on the problem and instead of replacing the entire engine, they only replaced the block. I was on a trip and the new fix started to heat up, I could smell burning oil, I pulled over and checked the oil and it was 1 quart low in about 378 miles. I have noticed over the last 1 1/2 years that it gets extremely hot on road trips and looses oil fast. I put oil in because I was so far from home and did not want to be stuck in Tennessee. I've been going through this crap for almost 2 years. Now they are saying I have to do the oil consumption test all over again, 4 times! I am worried, frightened and paranoid driving this car knowing it could catch on fire at any moment. I filed complaint back in Sept. Or Oct. And Kia is still fighting on doing the right thing and putting my life in danger every day. It made no sense to me that they would only replace the block when they clearly state in the recall letter that they do not know what is causing the problem. They have not identified the defect but they decide to put my life in danger by just replacing the engine block. I am furious and now they won't fix it without 6 more months of me driving the car and being freaked out. My job is business to business sales so I am in my car all day. Please help me! this is terrifying for me. I am older and have bad knees and constantly worried about being caught in the car in a fire and burning to death! help me please! I'm about to have a nervous breakdown. My recall # is 20V750, my first complaint was 19V120. Please help!!
The contact owns a 2015 Kia Soul. The contact stated while driving at 30 mph, the vehicle caught fire. The contact pulled over and upon inspection there was a fire coming from the engine compartment. Fire marshals were called to the scene and the fire was extinguished the contact stated the check engine, ABS, and traction control warning lights were illuminated. The vehicle was towed to a local dealer (shawnee mission Kia 7951 shawnee mission pkwy, mission, ks 66202 (913) 384-9100) where it was unable to be diagnosed. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 20V750000 (engine) however the VIN was not included. The manufacturer was informed of failure and the contact was awaiting a response. The failure mileage was approximately 77,000.
I have a 2015 Kia Soul. 2 years ago my check engine light came on had it put on a machine it needed a new catalytic converter and an O2 sensor it was burning oil and smoking. I changed both. 8 months I called Kia when there was a recall on the 1.6 engine because my car was doing exactly what the recall was stating I was informed by Kia it wasn't my motor. I was adding 2 quarts of oil a week I was driving down the road and all of a sudden it would not go over 20 mph and started knocking I was taking off from a stop when the engine started knocking. I checked the oil and it was dry and it had oil earlier that day. I received the recall had it towed to bob rohrman Kia in lafayette in. The person who worked at the car dealership took it off the tow dolly stated it would not pass the engine test. 2 days later they said it passed the engine test but I need $4600 of work but the engine was ok even though it was burning oil and knocking. I called Kia and they said the motor was to be changed no charge to me. Now they are saying it has too many miles and does not qualify for the recall. There was then 140000 on my Kia when this all started
It's been burning up oil way too fast. It started with a ticking coming from the motor. I added more oil. And the ticking got worse. Then while driving down the highway there was a loud pop. Something fell off from the bottom of the car. It started smoking then just died on me. Now I'm out a vehicle.
The contact owns a 2015 Kia Soul. The contact stated while driving 45 mph, the vehicle shuddered making it difficult to drive. The contact stated no warning light was illuminated. The contact drove the vehicle home and then had the vehicle towed to gerry wood Chrysler Dodge Jeep Ram (525 jake alexander blvd S, salisbury, nc 28147) where it was diagnosed that the ignition coil needed to be replaced. The vehicle had been repaired. The contact stated that the spark plugs and engine coils were replaced in October of 2020 prior to the failure. The manufacturer was made aware of the failure. The approximate failure mileage was 138,844.
I had my car into the dealer for unknown oil loss, the car was not burning it or leaking. I was informed by the dealer that it was an issue but there are no recalls on it. They took the engine apart and took pictures to submit to Kia for advice. Kia refused to authorize them to fix the engine. On my way home on the highway with the car the engine started knocking when accelerating, the car lost power and the engine light came on. The car has about 111000 miles and it's been sitting for 2 years now because it needs the engine and catalytic converted replaced. I had to buy another car to drive. I have periodically called car to see if they were going to do a recall on the 2.0 engine like they did for the 1.6 because the 2.0 was doing the exact same thing. It been 2 years and finally I got a recall letter that they now have the recall. I had my car towed to suntrup Kia to get a new engine. I was told that the Kia computers had been hacked and they could not get approval to fix the engine. They hoped it would be up next week. Next week came and they called and said they fixed the recalls. I asked if they replaced the engine and catalytic converter that quick. They said no my car did not fail some test they did. I called Kia to get the issue resolved and they also told me they could not help me because there computer's were down and had no eta on when they would be back up. Now I have to pay to have my car towed home again. Suntrup Kia recommend me not to drive it.
The contact owns a 2015 Kia Soul. The contact stated that while driving at an unknown speed, the vehicle failed to accelerate and stalled with the check engine warning light illuminated. The vehicle was driven to classic Kia (3875 eastex fwy, beaumont, tx 77706) however, the mechanic was unable to diagnose the vehicle due to an inoperable computer system. The vehicle was not repaired and remained at the dealer. The manufacturer was contacted and confirmed that the computer system was down, but no further assistance was offered. The failure mileage was unknown.
The contact owns a 2015 Kia Soul. The contact received notification of NHTSA campaign numbers: 17V608000 (steering) and 20V750000 (engine). The contact stated that she attempted to contact jerry smith Kia (101 N hill blvd, burlington, wa 98233) to schedule the recall repair however, the local dealer stated that the Kia cyber system was hacked and the system was down. The appointment was not scheduled nor was the vehicle repaired. The contact notified the manufacturer who verified the dealer information. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Kia Soul. The contact stated received notification of NHTSA campaign number: 20V750000 (engine). The contact called trophy Kia downtown los angeles (1945 S figueroa St, los angeles, ca 90007) and was informed by the dealer that the software system to repair the recall was inoperable. The contact called another unknown Kia dealer and was provided the same information. The contact was advised to call back in March to schedule the recall repair. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle started to stall with an abnormal knocking sound coming from the engine. The vehicle then stalled without warning. The vehicle was towed to elhart Kia (870 Chicago dr, suite B, holland, mi 49423) to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The VIN was included in NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The manufacturer was made aware of the failure and informed the contact that the vehicle was 10,000 miles over the mileage for the repair. The failure mileage was 130,000.
The contact owns a 2015 Kia Soul. The contact stated that while driving at unknown speeds, the check engine warning light illuminated. The contact received notification of NHTSA campaign number: 20V750000 (engine) however, the part to do the recall repair was unavailable. The vehicle was taken to halleen Kia (27932 lorain rd North olmsted, oh 44070, (440) 777-2424) and was informed that the system was down. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 94,000.
The contact owns a 2015 Kia Soul. The contact received a recall notice for NHTSA campaign number 20V750000 (engine), and she contacted weseloh Kia carlsbad (5335 paseo del norte, carlsbad, ca 92008) whom informed her that all Kia dealers were closed and would not be able to service the recall. The contact stated upon starting the vehicle, the engine and oil warning lights illuminated as well as a burning odor was detected in the cabin of the vehicle. The vehicle was not taken to the dealer for diagnosis or repair. The manufacturer was not notified of the failure. The failure mileage was unknown.
A D V E R T I S E M E N T S
- North Hollywood, CA, USA