This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Kia Soul. The contact stated that the vehicle was repaired in June of 2019 under NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The contact stated while driving approximately 40 mph, an unknown warning light was illuminated. The contact pulled to the side of the roadway and called the local dealer prescott valley Kia (5600 market St, prescott valley, AZ 86314, (928) 759-5600) whom advised him to drive the vehicle to the dealer for a diagnostic test. The vehicle was taken to the dealer and was diagnosed as a failed catalytic converter. The vehicle was not repaired. The manufacturer was informed of the failure. The dealer opened and closed the case since the vehicle had already been serviced under the recall. The failure mileage was approximately 125,000.
My vehicle has been having issues with the engine for months now. I have had to have parts replaced that clearly are related to the engine, can not drive it after having it towed to the Kia dealership. They corrected two recalls, but did not check for problems with my engine. They did a dx test however did not drive it to clearly see it still has same issues as when I brought it in, but worse than before now. My vehicle is part of the campaign 20V750 with code SC200. My vehicle is also burning oil, two times I was told by a mechanic that they are sure it has to do with engine issues. I called them back and addressed my concerns after leaving with it the same problems as before and was treated as if I was making up the issues I am having with the vehicle. Due to I am the 2nd owner they did not want to use my warranty I have on the engine to repair or even check into the engine for problems. Now I am having to wait until the manager comes back to work in two days to get a resolution, I can not afford to keep paying for tow charges for the 2nd time.
We had a recall so we brought our Kia Soul 2015 to be repaired. They had the car for a month. When we got the car back it wasn't the same, the engine light came on. We called them again they said it was normal and our car was fine. We kept calling them the it wasn't. we were going to nh for a family reunion and bring his daughter back oo. They said that they needed to see the car onnly when the light was on, it always came on at odd times. But they assisted it was fine to go up North, well when we hit mass. The car blew it's engine. They ried to say we had no oil in in, my husband changed the oil before weleft and everything that the recall said would happen did happen.. the car was left in mass at tewksbury Kia and Kia would not fit the bill. So we have no car since we were in financial stress. I have no car they came and took from us. And I still have to pay even though I had the insurance were something happen it get paid off. So on a main highway our car died in the flow of traffic the scarcest thing in the world. Had to get a hotel, rental loss of work and had to depend on neighbors for a ride to work, I loved our car. Bryan Kia in leesburg fl didn't do us right or Kia we did our part they didn't, I have the repair bills at home, at work just found this site. Please help
- Leesburg, FL, USA
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There are no oil leaks but the oil kept measuring low. Now there is this metal on metal sound coming from the engine. The vehicle was in motion at the time the metal sound was noticed.
After oil change my engine will burn all of its oil up within 2000 miles without any check engine light, warnings or leaks. This occurs when vehicle is in motion. This can result in engine lock up causing incident. I began noticing this issue in June of 2019 and was not sure if the oil filter had become loose or what? I did get under the vehicle and inspect for leaks to find none. Since several oil changes leading up to now the vehicle continues to burn all oil within 2000 miles before nxt oil change. I was also sure to check engine oil after each change to be sure engine oil was in fact full.
The contact owns a 2015 Kia Soul. The contact received notification of NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The contact stated while driving 35 mph, the engine experienced a misfire and the vehicle loss motive power. The check engine warning light was flashing. The vehicle was taken to bruce walters Ford Lincoln Kia (302 S mayo trail, pikeville, ky 41501, (606) 444-2200 to be diagnosed. The contact was informed that there was an oil leak on the oil pan cover. The contact stated that the catalytic converter was previously repaired by an independent mechanic. The vehicle was taken to an independent mechanic where the contact was informed that the spark plugs and ignition coils needed to be replaced. The manufacturer was informed of the failure. The failure mileage was 98,000.
The contact owned a 2015 Kia Soul. The contact stated that while driving at 45 mph, the vehicle stalled as the check engine warning light appeared on the instrument panel. Soon after the stall, the contact noticed that a white smoke began to emit from vehicle. She immediately exited the vehicle as the engine soon caught on fire. The fire department was called and the fire was extinguished. A fire report was filed at the scene. No injuries were reported due the failure. Due to the fire, the vehicle was towed to an independent mechanic and was destroyed. The dealer nor the manufacturer have yet to be made aware of the failure. Upon investigation, the contact discovered NHTSA campaign number: 20V750000(engine) which she linked to her failure; however, her vehicle was not included in the recall. The failure mileage was approximately 115,000.
I was driving on a one lane road inclining when loud noise started coming from the engine. When I found a safe place to pull over, as I pulled over, the engine malfunction light eliminated solid. I had the car towed to my mechanic who told me I needed a new engine. I then towed it to Kia, and was told by Kia that the engine threw a rod. Was told that there was so much metal shavings in the oil pan, the pan was replaced. There was no oil on the dipstick at breakdown. Kia told me it was because all the oil had burnt up. 30 days prior to breakdown I had a software update done to the eui, which update was to alert prior to rod end bearing failure. I provided all oil maintenance records to Kia and they replaced my engine free of charge. It took 6 weeks to complete..
When I go to come to a stop at a stop light or stop sigh, sometimes the engine will stall out and all power is lost. The have to turn the car off completely and restart it. Then it drives fine again until I come to another stop. It doesn't happen all the time but it happens alot.
Iin August while driving, my oil light flashed briefly and then went out. When I pulled into my driveway I checked my oil and there was barely any oil in the car. Based on my millage I was not yet do for an oil change and had not seen any indication that I was leaking oil ( not spots in driveway) I added oil and took the car to the dealership who did an oil change and began oil consumption tests. Engine is making a knocking noise constantly and rattling noise when decelerating.oil is not leaking on ground but car is consistently losing oil. Idles rough. I have already completed 3 oil consumption tests with Kia dealer who stated that there is a known issue with the 3rd cylinder rod bearing in these engines, just waiting for my diagnostic appointment.
Check engine light came on when I first got in the car went to a mechanic the code said it was an oxygen sensor switch wish I had changed last year and they recall at the Kia dealer after about two days the light went back off again was off for about a week came back on again went back to mechanic said it was the same code again the light went out he told me maybe it was bad gas in the car car engine light came back on about two weeks later I went to Kia paid $90 for diagnostic they said it was the catalytic converter $1,500 job I asked them if it was part of the oxygen sensor recall they said no and they said it wasn't covered under my hundred thousand mile guarantee I went to a private mechanic to have it repaired for $1,000 and the check engine light came back on a week later he put in a brand new catalytic converter from Kia I don't know what to do anymore because I love the car but I cannot spare this expense and I'm afraid if it will catch fire or die while I'm driving
My vehicle keeps running out of oil and there's a knocking/rattling noise. The noise can be heard while driving. I take it to the car shop and there's no oil in the car.
The contact owns a 2015 Kia Soul. The contact stated that while his daughter was driving 65 mph, the vehicle stalled with the check engine warning light illuminated. Due to the failure, the vehicle was towed to his residence. The contact inspected the engine and found metal shavings inside the engine compartment due to a broken connecting rod. Oil had also leaked all over the engine. Upon investigation, the contact linked the failure to NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The contact then towed the vehicle to dutch miller Kia of barboursville (6400 us-60, barboursville, wv 25504) where he was informed that the VIN was not included in the recall. The manufacturer was also notified of the failure and the contact was provided the same information. The vehicle was not repaired. The failure mileage was approximately 58,000.
The contact owned a 2015 Kia Soul. The contact stated that while driving at 70 mph, several warning lights illuminated as she had attempted to merge off to the side of the road. Once she pulled over, she saw smoke emitting from the engine of the vehicle. Seconds later, a flame began to ignite within the engine, therefore, the contact and her husband immediately exited the vehicle. A state trooper initially arrived at the scene and attempted to extinguish the fire with his extinguisher; however, the flames grew quickly which rendered the extinguisher ineffective. The fire department eventually arrived at the scene and was able to extinguish the fire. The contact was uncertain if a fire or a police report was filed. No injuries were reported. The vehicle was towed to an independent tow yard where it was deemed destroyed. The manufacturer was notified of the failure and requested the service history on the vehicle. The contact then reached out to mathews Nissan service(185 highway 76 service bay entrance, clarksville, tn 37043), where she purchased the vehicle, and they were only able to provide her records from when they came into possession of the vehicle. Due to the lack of information, the failure was never investigated by the manufacturer. The failure mileage was approximately 57,000.
A D V E R T I S E M E N T S
- Dewey, AZ, USA