This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Kia Soul. While driving approximately 40-45 mph, there was a clicking noise coming from the steering area. The vehicle was not diagnosed or repaired; however, an appointment was made with an independent mechanic. A dealer was not contacted. The manufacturer was notified. The approximate failure mileage was 63,000.
Steering coupling broken......makes clunking sound while turning or driving straight.... 2014 thru 2016 models made between July 2013 and September 2015 have been recalled for same problem.....my car was manufactured 6 months to early to have it recalled......something smells fishy.....with all of the complaints I am seeing this problem started earlier than someone wants to admit......my car was purchased at boniface hiers in melbourne, fl and they won't fix it under warranty....the car has 25,000 miles on it.......pathetic
There is a clunking noise in the steering and play when the car engine is running. This happens while the car is stationary and moving. Appears to be the power steering motor damper that has affected many Hyundai and Kia models. Vehicle currently has 58,000 miles on it.
While driving the steering wheel makes a clicking noise. My mechanic said while driving this part could break off causing a serious situation and may precipitate an accident. This situation is current and has been in effect for a couple months
I have a Kia Soul 2013 I noticed a clucking noise in the stearing collum when it is stationary postion also the collum seems to have alot of play in it. I notice if I hit a bump in road it ratals. I have made an appointment with dealer next week. I have been reading all about these issuse from si many people. I cant beleive that Kia has not done something abiut this. I drive my. 94 year old mother around in this car. I am going to contact a layer or a news station about this. This is a very dangerous issue that needs to be addressed properly.. I will see what lokey Kia saids about this and see where it takes me. I only have about 37000 miles on car bought it in 2015 Dec. It had 21000 then.
- Palm Harbor, FL, USA
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The steering wheel is super loose and the car will veer right on its own. We took it in for an alignment ($80) and they said they have to go into steering column and diagnose and fix. They said most the parts were cheap, however the job is timely and tedious, therefore the anticipate it costing approximately $500 plus the $80 alignment....so almost $600! all of this right at christmas time, and even worse, only two months after hurricane charlie demolished our home in panama city beach, fl and surrounding areas. The mechanic told us we were lucky the steering hasn't stopped working completely and warned us to not drive it because it would stopped working at some point and we could be in major accident.
My car has 55K miles on it. I purchased it October 2013. The steering coupling just went bad and now I have to pay $500 for the repair. This complaint seems to be prevalent with this vehicle. It should be a recall. Also, the passenger side window will not go back up with driver's side control. The dealer is telling me that that is also out of warranty and that it will $350 for the repair. I'm confused... how can none of this be covered under warranty? plus, I'm still waiting for Kia miles per gallon settlement from 4 years ago. If this is they way they operate, I'll never buy another one.
In the last couple of days, while making turns either left or right or while parked if you move the steering wheel left or right you feel a definite clunking in the steering. Prior to this new development the steering has always been smooth. My vehicle has only approximately 40,000 mile on it. I see there are many others with this same problem. I see a recall for the 2014-16, why not the 13?
I was driving on a straight city road at 35 mph and my car weaved 3 times within.2 mile. My hands were steady and not moving on steering wheel. It swerved all by itself... zig zag style. Then it stopped weaving and drove straight again.
Takata recall, my Kia Soul 2013 make a clunk noise when wheel is turn right and left and also steering wheel is unstable when driving at 30mph, I've seen a lot of complaints about the same issue but only models 2014 - 2016 where recall by Kia motors, can you please look into this so they can add more years from this Kia Soul vehicle, thanks
The contact owns a 2013 Kia Soul. The contact stated that the steering column made an abnormal sound and the steering wheel was completely loose and unstable. The vehicle was taken to the dealer (boniface hiers Kia, 880 S apollo blvd, melbourne, fl 32901, (321) 951-9595) where the failure was acknowledged; however, they stated that there was no recall on the 2013 model. The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 46,000.
The steering wheel of our 2013 Soul is making a clunking sound. The vehicle only has 31,000 miles on it and from what I've read it seems to be the rack and pinion. I'm worried that I will lose steering while driving and the dealership I bought it from will not fix it even though all the optima's and Kia Souls 2014-17 have been recalled. I've seen youtube videos highlighting this defect going back to 2011 so Kia was obviously aware of the issue.
The contact owns a 2013 Kia Soul. While driving low speeds and while the vehicle was stationary, an abnormal noise was detected coming from the steering wheel when it was turned left or right. The vehicle was taken to sunset Kia of sarasota (7777 S tamiami trail, sarasota, fl 34231, (941) 308-7707) where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 41,000. *
At around 69K miles I had a new set of tires put on the car. When I got it back about a few days later I noticed when I was stopped a clicking noise that I could feel in the wheel. It seems to track straight down the road but has some slack in the wheel itself. Took the car back to pep boys and they said it was a know Kia issue to call the deal. So today 9/7/18 called orlando Kia today they said there is no recalls steering related but they would love to have a look. I bet. Doing some research its all over the internet and utube that the steering damper rubber star shaped damper disintegrates and that is what makes the slop in the wheel. The part number I am seeing is 56315-2K000fff and is less than 5" at the dealer. Observing different costs online depending on make and model from 225$ to 1800$ to replace. This is a dangerous situation and should have been recalled and fixed no questions asked.
About two months ago I had a slight jerk in steering wheel and it just got worse, I heard clunking noise, steering was loose and jerky, unstable driving. Took it too Kia and they did a performed a express service multi-point inspection and confirmed noise and stated it needed a new a flexible coupling and a new eps motor and alignment. Only flexible coupling was replaced through extended warranty, no alignment or eps motor was done. I have looked through websites of complaints and Kia Soul 2013 has been reported but no action has been taken. If I wouldn't have had an extended warranty I wouldn't have gotten the coupling replaced, but more is required such as eps motor and an alignment which was purchased already in April of 2018. This needs to be researched and fixed asap as a recall as it it a danger for anyone to be driving a Kia Soul with this issue
In April 2017, I was making a left turn and suddenly the steering locked and my car started going into the oncoming lane. I braked immediately and just missed being hit head on by oncoming traffic. A policeman happened to be close by and came over to help. I very frightened, kept my foot on the brake, but wasn't sure what to do next. He suggested putting the car in park, turning the motor off, and then starting it again. I did that, and the steering was back. So, I pulled over to a parking lot at that intersection. Aaa had the car towed to a repair shop (P&L $1702.68 + 7% tx $119.88 = $ 1821.19). I thought the problem was solved; however, in the past month, the steering has locked again twice. I am afraid to drive my car (not to mention putting my grandchildren in it) and am planning to contact the manufacturer and a local dealer. I searched the VIN on your NHTSA site, but no recalls show.. incidentally, I purchased the vehicle from hertz rental sales (January 2016).
There was a clicking noise coming from the steering column everytime it moved even a fraction of an inch. As I was driving to work one morning, the steering wheel locked up on me while I was changing lanes. It was only for 5-10 seconds but it scared me. It was a dangerous situation. There is a recall on this make model and year for the exact same issue. My car missed it by a few days, literally. Several certified techs, including the Kia dealership techs all confirmed that it was similar to the recall with steering column issues. The dealership fixed it but I had to pay for it.
For the past 6 months I have been to the car dealer for headlights and other lights out on the car as welll and the steering column is making clicking noises.
A D V E R T I S E M E N T S
- Port St. Lucie, FL, USA