This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle makes the noise stationary and in motion is loud feels like the steering wheel is coming apart I seen videos of the problem on youtube there are many and how to fix it Kia has not recall the year 2013 model plz what can we do.
At around 60,000 miles, began to notice clunking noise and slight wobble with steering column. At first it was minimal, but has gotten progressively worse and now hear new squeaking/grinding noises when turning at lower speeds or when stopped. Recently researched and saw that many other people have been experiencing this same issue with this model (the 2010-2013 builds), with a video regarding this issue on youtube having more than 40,000 views as of writing this (https://youtu.be/J3U0khplz8C). The same steering coupler parts that were deemed defective for other recalled models from Kia/Hyundai appear to be the same ones used in the 2013 Kia Soul (and others that have not been recalled). Https://www.carcomplaints.com/Kia/Soul/2013/steering/clunk_noise_in_steering.shtml
Over the past several months, steering has developed a clicking sound and some play when the steering wheel is moved back and forth at rest and moving, and steering vibration that suddenly happens when doing 70 mph. '2007-2014$5 coupling P/N 563152K000fff used on 200 models of Kia and Hyundai 'May 22, 2014kiatsb-cha044optimas, Souls, fortes 2010-2014 identifies defective coupling; repair cost $250-$500 'August 16, 2016kiatsb-cha072optimas adjusts man hours; offers free replacement and extended warranty under its customer satisfaction / warranty extension program (CS1604) stating 'Kia's analysis has identified that this condition occurs in extremely high humidity states adjacent to warm ocean waters due to wear of the flexible coupling.' Then goes on to identify 9 states including Florida, where warranty replacement is authorized. 'for vehicles sold or register in all other states, Kia is extending the warranty on the flexible coupling to 10 years/unlimited miles.' 'August 16, 2016kiatsb-cha074 Souls and fortes adjusts man hours; repair cost is still $250-$500 'Jan. 2017hyundaiissued extended warranty on all effected models. Why are optima owners getting a free replacement or extended warranty while Soul and forte owners are paying $250-$500 dollars for the diagnostics and repair of the same problem? it is my opinion that a new tsb should be issued to include the effected Souls and fortes in the Kia customer satisfaction / warranty extension program. I feel this problem should get national attention if not acted upon by kmai.
Steering makes a clunking noise. Apparently the flex couplet which was recalled on the 2014 through 2016 Soul has worn out prematurely. It's known problem. Manufacturer should cover the cost.
- Dallas, TX, USA
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Recently while driving my steering was feeling slightly hung or not steering a little when I turned the wheel. Now the car seems like it has some play in the steering wheel and makes a clunking when I turn the steering wheel from one side to the other. I figure it is something with an electronic power steering under the steering wheel after looking it up on the internet. I am not quite sure if it is safe to drive. I was concerned when turning curves at 65 mph and it was feeling hung up & not quite right. This is an ongoing problem at this point.
The steering wheel is clicking and it is getting progressively worse. 2 opinions cite the rack and pinion steering. It is acting just like the description of the 2014-2016 recalled Kia Souls.
Mpds coupler teeth broken off other years and models covered under recall but not 2013. Same part same application dealer wants charge $400+ to fix this manufactured defect with another plastic gear that will break in a few years of age. Clicking sound when you start to turn the steering wheel afraid when all teeth in gear break going to have no control over steering dealer has tsp on this but its a safety issue
The contact owns a 2013 Kia Soul. When the steering wheel was turned in either direction, a clicking noise was present and the steering wheel felt loose. The failure was not diagnosed or repaired. The manufacturer was notified and did not assist. The dealer was not contacted. The failure mileage was 26,675. The VIN was unknown.
When you turn on the car the steering wheel has this click click to each side and as you're driving down the road and you move the steering wheel a click sound is heard when moving steering wheel to the right and the left. The steering wheel makes this sound while you're sitting in the driveway in the carson park where the year actually driving down the road anytime you turn the wheel just a little right to the left it sounds like and feels like the steering wheel connection is going to break I'm not a car person but it's like when the steering column goes down and it will connect to shea a U joint and you turn the turn it one way or the other and do you join us not connecting properly that's the way I can describe it. I have no documents just a sound. This happens every time you turn the wheel right or left not a lot just a little bit it would be like in the play in a steering wheel but there should be no clicks
While driving or stationary, I noticed a clicking sound in my steering wheel when moving it from side to side. I googled this and saw multiple complaints about this issue; however the recalls were not for the 2013 Kia Soul's. I called Kia customer service @ 1-800-333-4542 and they said that I would have to take it to the dealer have it diagnosed @ $143 but cannot guarantee they would pay for the repair. I called the Kia dealership in delray beach, fl and was told that the Kia optima was recalled for this issue, but they have been getting more and more Kia Souls coming in with this same problem. The cost for repair would be $400 +. I should not be held responsible for this since Kia is aware this part is of poor design and fails prematurely. Kia should be recalling all models since this is a safety concern and all models have the same defective mdps coupler in the steering column. I feel that anyone driving a Kia is at risk.
Arrythmical clicking/grinding sound from steering column at slower speeds and while stopped when steering wheel turned left or right. Seems to be a common problem with the Kia Soul yet only 2014 through 2015 models were affected by a recall?
Have started noticing a clicking sound from the steering column when I turn, this happens while stationary or in motion, this could become a major safety issue. I have read on line that Kia is aware and covers 2014 and 2015 but not 2013 year this seems totally unfair.
Steering wheel play is increasing and clicks on each side of the play. Suspension feels as if the car drift/slides whenever driving over divider lane lines or direction arrows placed on the street.
Clicking noise heard when steering wheel turned. Progressed to clunking in wheel while turning and shaking on rough road surfaces at any speed. Front end alignment and balance determined to be correct and tires not abnormally worn. Problem diagnosed by dealership to be worn and failing coupler in steering column.
The contact owns a 2013 Kia Soul. The contact stated that the steering wheel seized without warning and could not be turned in either direction. Deland Kia (2322 S woodland blvd, deland, fl 32720, (386) 734-7800) was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer stated that the vehicle was excluded from NHTSA campaign numbers: 14V332000 (steering), 17V608000 (steering), and 15V736000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 57,000. The VIN was unknown.
A flexible coupling in the steering system was broken and had to be replaced. I was told that the Kia optimas were having the same problem my daugthers Kia has the same problem, she owns a 2013 Kia as well the charge is $366 for a rubber coupling. Had a very bad noise when turning and were concern as far as loosing the steering system while driving.
The contact owns a 2013 Kia Soul. The contact stated that the vehicle had four front end alignments since purchasing the vehicle and the steering wheel jerked suddenly. The steering failure occurred while driving over bumps in the road. The manufacturer admitted that there was a part that needed to be replaced in the steering arm, but it could not be replaced until after the vehicle gained mileage. The dealer was not contacted. The vehicle was currently parked at the contact's home and had not been repaired. The failure mileage was 130,000.
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- Salinas, PR, USA