This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The power steering gear locks up randomly. It makes a clucking sound and car is all over the road. Kia dealership worked on the steering gear with only 8000 miles on it. It appeared that the gland nut backed its way off the shaft where the steering wheel connects to the gear. The car now has 12,000 miles on it and it is happening again. When this fails the steering can detach from the steering gear loosing all ability to steer the car. I noticed that this is not an isolated case and this is happening to all 2013 Kia Souls on the internet. Before someone gets killed there should be an immediate recall. If the steering had locked up on a lane change it may have been a fatal accident.....updated 12/07/15; 4/27/18
For 5 months there has been a thumping noise in the steering column when turning 2 complete revolutions ie: When parking or truning into a drive thru lane and just 3 days ago my steering wheel seems like it jumped a notch and although its still driving straight the steering wheel has changed position about 5 to 7 degrees to the left...
The contact owns a 2013 Kia Soul. While driving approximately 5 mph, there was an abnormal noise coming from under the steering column. As a result, the steering wheel became difficult to turn as the power steering warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 9,336.
Sudden deceleration quickly followed by loss of all electrical power including steering, brakes, complete engine shut-off and dash instrumentation. Dealer found "no problem" and did not repair or replace ignition switch or anything else.
While driving on the highway as I went into my turn I noticed that the steering function was hard. The steering wheel and stability/ traction control lights came on. It was very difficult for me to drive the vehicle on my planned route to work. Due to the holiday the dealership is not open today and the vehicle that I purchased to be dependable is proving to be no longer that.
- Edgewood, MD, USA
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The contact owns a 2013 Kia Soul. The contact stated that while traveling various speeds, the vehicle erroneously veered left and right and caused the contact to crash into a guide rail. The contact sustained neck, back, and wrist injuries, a broken finger, and minor bruising. The vehicle was not diagnosed. The vehicle was destroyed. The manufacturer was contacted about the failure. The failure mileage was 14,000. The VIN was not available.
The contact owns a 2013 Kia Soul. The contact stated that while driving 35 mph, the power steering failed without warning and the steering assist warning light illuminated on three different occasions. The vehicle was taken to the dealer for diagnosis but they were unable to duplicate the problem. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 850.
A D V E R T I S E M E N T S
- North Baldwin, NY, USA