This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Kia Soul. While the vehicle was being inspected by an independent mechanic, it was diagnosed as having excessive oil usage. Upon investigating, the contact associated the failure with NHTSA campaign number: 19V120000 (engine and engine cooling). The vehicle was included in the recall. The vehicle was not repaired. The dealer and manufacturer were not notified. The failure mileage was 97,100.
On Monday 06/17/2019 at approximately 4:15 I was on the expressway driving in traffic around 60 mph when my car started to make a ticking sound as I accelerated. Thinking maybe it had something to do with my recent oil change I so I dismissed it initially. After another ten minutes my car I heard a loud clank under my car but I continued to drive thinking I may have ran over road debris. Then I had a person in a white Altima flag me down and told me I was on fire. I immediately pulled over on interstate 285 w in atlanta ga and lifted the hood where I witnessed my engine flaming from the bottom. I began dowsing the fire with my case of bottled water til it was under control. Kia has a recall on my engine recall statusrecall incomplete summary Kia motors has decided that a defect which relates to motor vehicle safety exists in the 2012-2016 my Kia Soul vehicles equipped with the 1.6L gasoline direct injection (gdi) engine. The defect may cause damage to the catalytic converter due to overheating, resulting in abnormal engine combustion and damage to the engine pistons. Piston damage can result in a stall, increasing the risk of a crash. If a piston rod breaks and punctures the engine block, oil can escape, increasing the risk of a fire.
It is using oil excessively took it to the dealer and they wanted $1000 dollars to diagnose the engine, they know what is wrong with the engine, said I need a new one. This vehicle has been serviced and very well taken care
Recall on car 19V120. Kia states I need a new engine. My car is experiencing the exact symptoms of the recall (piston damage D/T subrate particles, excessive oil burning (2.5quarts per 900 miles), intermittent mil illuminating... Kia states I need a new engine and they will pay for the engine, but not the labor. Getting run around. Kia states the engine damage is not because of the recall, yet they refuse to provide an explanation of what is causing the engine damage. They are also refusing to provide any diagnostic information. Their reason that my engine has damage is because it's high mileage. This is a single owner, well maintained vehicle. The fact that the car has the exact damage as indicated in the recall and Kia refuses to live up to their promise 'at no cost to you', not only has me questioning their loyalty to the customer, but also continues to put me and my family in a dangerous situation of driving a faulty car. Yes, this has high mileage, yes, this is out of warranty, however, this is a recall, not a warranty issue and the recall should be honored 100%. I have advised Kia corporate I am contacting you for assistance, since each rep tells me a different story. I'm told the case is being escalated, and have yet to hear anything. I've asked god speak with higher management and have been told that information is not available to give out.
The contact owns a 2013 Kia Soul. The contact received a recall notification for NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to crain Kia of bentonville (2901 moberly ln, bentonville, ar 72712, (479) 319-2697) where it was determined that the parts were not available. The manufacturer was notified of the issue and informed the contact that parts were not available. The contact had not experienced a failure. Parts distribution disconnect.
- Bella Vista, AR, USA
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2013 Kia Soul. Consumer writes in regards to catalytic converter safety recall. The consumer stated after having the recall completed the vehicle became very sluggish and difficult to accelerate. The dealer and the manufacturer were made aware, but did not offer any assistance.
The contact owns a 2013 Kia Soul. While driving the vehicle, the contact heard a knocking noise coming from the engine. The cause of the failure was not determined. Bob howard Kia (13241 broadway ext, Oklahoma city, ok) was notified of the failure. The manufacturer was not notified. The VIN was included in NHTSA campaign number: 19V120000 (engine). The failure mileage was 161,000.
The contact owns a 2013 Kia Soul. The contact stated that the check engine indicator flashed. The vehicle was taken to hanson Subaru Kia (2300 carriage loop sw, olympia, wa 98502, 1-877-224-14270) to be repaired per a manufacturer recall campaign regarding the engine. The dealer found two diagnostic trouble codes, but they failed to replace the motor or catalytic converter and only provided an upgrade to the computer. The dealer refused to provide the remedy and cleared the failure codes. The contact stated that the engine had excessive wear and was consuming motor oil at a high rate. The vehicle was not fully repaired by the dealer. The manufacturer was notified of the failure. The failure mileage was not available.
I took my car into Kia of lagrange in lagrange Georgia for a recall. My engine light was on and giving the code for the Cadillac converter. They upgraded the cop ECU logic and reset my engine light. The next day my engine light was right back on for my Cadillac converter. Kia is refusing to replace my Cadillac converter even though the recall states if that was damaged it would be replaced. I have called the consumer assistance center for Kia at 800-333-4542 six times now and each representative I have spoken to has assured me they would get this resolved and that no money would come out of my pocket and have been promised calls back all six times but never recieved a call back.
I was going down the freeway speed limit is 70mph my foot is on the gas and my car seems to decreased in speed no lights came on prior to my car shutting down(like check engine light or oil light etc) my Kia Soul has completely stopped on the freeway and only then does the check engine light come on this was back at the end of February 2019 couple of months go by I have no clue as I what's going on with my vehicle it's now May 2019 and I just got word from the shop that it's a piston which was the cause for my engine to die out
The contact owns a 2013 Kia Soul. The contact stated that the engine made an abnormal knocking noise may result from faulty converter, which distracted the contact. Every time the engine was started, the failure occurred. The vehicle was taken to Kia of St. Cloud (1396, 901 2nd St S, waite park, mn 56387, (320) 259-4542) and was not diagnosed; however, the mechanic stated that the bottom of the engine had to be removed and replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 134,000.
The contact owns a 2013 Kia Soul. While driving 65 mph, the vehicle seized and the oil and check engine warning indicators illuminated. The vehicle was towed to lithia Ford Lincoln of roseburg (1650 ne stephens St, roseburg, or 97470, (541) 537-4643) where they disconnected the battery. The vehicle was towed to butler Kia (4950 crater lake ave, medford, or 97504, (541) 776-3088) where it was diagnosed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 30,000.
2013 Kia Soul+ 2.0L engine. Merging into 50mph zone from one major roadway to another, my vehicle stalled during acceleration, and began making a thumping noise as I pulled over. As I stopped the car on the shoulder, the check oil light began flashing. I drove to a parking lot for a safe area, and called the company that recently changed the oil 4 days prior. They had it towed back to them for another look. They found that the oil pump was working correctly, but one of the pistons was not getting any oil and the rod had broken. I've owned this vehicle for approx. 7 months. I've never had a check engine light or any other indicators that an issue was pending.
The contact owns a 2013 Kia Soul. While driving 65 mph, the vehicle started to stall and made an abnormal noise. The contact parked the vehicle on the side of the road and had it towed to car pros Kia Tacoma (located at 7230 S Tacoma way, Tacoma, wa 98409, (253) 671-2400) where it was diagnosed that the engine needed to be replaced. The manufacturer was not notified. The failure mileage was 100,400.
The contact owns a 2013 Kia Soul. While driving, a loud explosion was heard underneath the vehicle. The contact was able to coast the vehicle to the side of the road and bystanders helped push the vehicle into a parking lot. The vehicle was towed to world car Kia new braunfels (located at 3363 interstate 35 frontage rd, new braunfels, tx 78132, (830) 214-7280) where it was diagnosed that the piston rod exploded and blew a hole in the engine. The engine needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The manufacturer was not notified of the failure. The approximate failure mileage was 143,000.
The contact owns a 2013 Kia Soul. The contact stated that the engine stalled and an abnormal knocking sound was coming from the engine compartment. There were also metal shavings in the engine that mixed with the oil. In addition, the check engine indicator illuminated. The vehicle was taken to an independent mechanic, but no failure was found. However, the mechanic stated that new pistons and a catalytic converter were needed. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that a new oxygen sensor needed to be installed. The dealer was not contacted. The failure mileage was 92,000.
My exhaust pipe broke on a weld behind the resonator and started dragging the ground while I was driving. Luckly I was close to home. I went to the auto parts store and got some clamps to hold it together but it is very loud now. Not sure if it could have been a fire hazard from sparks on the pavement.
I 2013 Kia Souls recently went out, it won't start. There was no light that indicated a problem. I took it to my machine who believed it was the starter or battery but when he looked at the engine he believed it had blow up. A recent recall was done on my veh, so I got it tolled to Kia. They didn't issue me a rental, and the service man didn't want to take the veh because they havent received any information on it. I had to go home and get the recall notice that was going to be sent out to customers. I've been calling for the past 2 week and the service person closed out my case. If you had no information on the recall how can you close out my case " what knowledge did you have that your were not informing me" on 4/22/2019 I received a call that stated my car was not part of the recall because the service codes and that I would have to pay for a new engine but they can;'t find one. Maybe because it was recalled
After a month of leasing my Kia my engine light and oil light kept reappearing. So I would check all the fluids. The engine and oil light turned off and didn't turn on for a couple of days than the oil light turned on and would not turn off. All the fluids were checked. On a 15 minute drive into town immediately the engine light came on after not appearing for a couple of days. Later on in the afternoon driving back to the residence the radiator cap flew off into the engine compartment making the car overheat. Immediately after seeing the temperature gauge go up I pulled over to the right hand side of the road where it was left until the next day when I replaced the cap. It was running a little rough so I took the car to autozone to have the codes read. Shortly after that the car just died and could not start it wouldn't even turn over. Took it to Kia after and was told spark plugs had melted to the engine and that the engine needed to be replaced. After a year of sitting I took it upon myself to try to do something with the car. So I did read watch and replaced the crankshaft sensor which allowed the car to start but now the car idles really rough and there is some weird noises in the engine compartment it also still has a problem starting.
A D V E R T I S E M E N T S
- Saint Paul, MN, USA