This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2013 Kia Soul 1.6L gdi. 77650 miles. Problem 1.two days ago while driving on the freeway my check engine light started flashing and I could tell it was having a lot of hesitation, even before it flashed I could notice something wasn't right. I immediately went to my local Kia dealership and they ran a diagnostic on my car and could tell there is something wrong with cylinder 2. despite that no action was taken and I was told to keep driving the vehicle until I happened again. 2. I've been noticing my car is always low on oil. Last time I had my oil changed they told me they couldn't even measure any oil on the dipstick. Now yesterday when I was at the dealership same issue. It's only been 2K miles since my last service and it was almost 3/4of a qt low. I know it's normal for some oil to burn but that's way too much too quickly. 3. yesterday only 1 day after my check engine light flashed I noticed a really bad smell coming from my car when I got off the highway. I'd described it as a hot tin/sulfer smell. Now I'm worried to even drive this car and I don't know what to do.
This is the second complaint being filed reguarding this car. After we filed the first complaint we took our car back into the Kia dealership for the check engine light flashing. They scanned engine and didn't find anything. They topped off our oil because it was half full. I just recently got my oil change done there 2,000 miles ago. According to the owners manual it should be done every 7,500 miles. The following day we were driving down the freeway, pulled off at our exit and smelled a horrid leak burning/ rotten egg/ sulfur smell. We immediately pulled of the road and checked the car for flames. We didn't find any. I'm really starting to feel unsafe about being in this vechiel.
Kia Soul 2013 recall. We were driving home from work on the freeway going about 55mph and the check engine light started flashing. We rushed immediately to the kiadealership after hearing about the Kia engine fires. They scanned our vechiel and saidone of the engine coils may stop working. They said our car could just stop working on the road and then we would need to tow it in. This doesn't sound like a clear explaination of the problem to me. I'm concerned we'll keep driving the car and it will catch on fire.
In April of 2015 I drove a half hour of highway driving to an appointment. I parked my car (with the ignition off). Walked into the building and within 1 or 2 minutes my car was engulfed in flames. 911 was called. The fire department came and put out the fire but car was totaled. My insurance co. Hired a forensic specialist to determine the cause of fire for insurance purposes. The specialist was unable to determine the cause of this freak incident. I have pictures but don't know how to include them.
Engine looses oil out tail pipe. Doesn't leak a drop or smoke. Warm it up in garage and there is a spot of oil where exhaust exits. After fresh oil change, around 1000 miles after there is no oil on dip stick. Started happening around 80,000 miles. Told Kia dealer and they said warrenty is voided since I change the oil myself and have no documents to prove. I change every 3000 miles.
- Zimmerman, MN, USA
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Engine shut down lost all oil. Kia took it to dealership where they say it's because I changed my own oil and had a kink in filter. I have changed my oil for years do most of my own work build trucks for a living no way this is possible I changed the oil about 4 months ago it would have leaked the 1st time I drove it. Kia corporate and dealer stand. Be there tech. Theres fixing to be a recall that describes my issue to the detail. The corporate lady I spoke to when it happend said it sounded just like the recall that's fixing to come out. Had it towed to dealer then they back track. There is no way this is possible a mechanic I know said he has had 3 or 4 in the last 2 years come in his garage for same thing. Anything yall can do to help me thanks. Wife was driving to work like normal engine just died no noise no lights nothing
My car broke down last week, after getting it towed to the destination, low and behold it is the catalytic converter. I had to replace the cat, and am now worried that my engine, which is burning oil caused by the cat damaging the engine will catch fire, and I will not have enough time to remedy the situation. I get brought all around when I call Kia, some say my car is being recalled, some say no, all I know is my car is showing every single symptom of the recall, and I feel they are taking an extreme risk not speeding up the process for the recall, and having more knowledge if I'm on the obviously similar symptoms of the recall or not. People have died from their negligence, and this wait game is giving me extreme anxiety and makes me scared to commute to work.
Fuel efficiency had declined greatly over past month. Car stopped working and had it towed. The Kia dealership replaced the started but said the engine had a knocking and needs replaced. Has only had Kia work on it and all regular maintenance has been done. Checked the recall and say my car is not covered, yet the engine failed out of the blue with no warning.
The contact owns a 2013 Kia Soul. While driving various speeds, the contact heard an abnormal ticking noise and the temperature gauge increased to high. Additional oil was added to the vehicle and the check engine indicator illuminated. The vehicle was taken to jenkins Kia of ocala (2305 sw college rd, ocala, fl 34471, (352) 502-4425) where it was diagnosed with high heat symptoms, engine failure, and the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 206,000. The VIN was unknown.
The contact owns a 2013 Kia Soul. While the vehicle was being operated, the contact heard a knocking sound coming from the engine. The contact researched the NHTSA website and concluded that the noise could be related to NHTSA campaign number: 19V120000 (engine and engine cooling). Paramount Kia of hickory (1205 S center St, hickory, nc 28602, (844) 921-2948) stated that there were no recalls and they could not assist. The manufacturer was not contacted. The failure mileage was 120,000.
Takata recall : check engine light comes on, stays on for a few days, then turns off for a few hours. The error code reads P0420. My fuel efficiency has significantly dropped and I have a significant loss of power as my car now struggles to accelerate. A smell similar to spray paint has been present inside the car on occasion. The engine has grown loud. However, my VIN number is not pulling up any recalls. This does not make sense, given my specific issues with my vehicle.
I just read about the recall for the catalytic converter overheating and causing oil leakage. My VIN is not showing under the recall but my car is losing oil and the engine light came on. The mechanic says it is giving the code for the catalytic converter. My car is also losing power and I can hear a noise under the hood that sounds like metal hitting metal. The recall says it includes the 2013 Kia Soul with the 1.6 engine and I'm wondering if mine will be included in the recall.
The engine always smell as if the radiator is overheating even with regular maintenance check floods and oil changes. This after normal driving. I have reported the concern to the dealer with no resolution
My car is burning oil, and losing power I feel. I have to put in motor oil about once a week, check engine light was checked and saying the catalytic converter.
Takata recall. Ok so this engine recall that I'm just now hearing about my car isn't on the list. It states built up gasses cause engine nocking witch mine has. And I was wondering if Y'all could add me to the list so I can get my car fixed
We were driving I-15 nb in san bernardino county California. We were heading uphill on a grade at approximately 45 miles per hour when suddenly the vehicle lost power. We pulled to the shoulder and before we could get out of the car the engine compartment had caught fire. The whole car was engulfed in flames within 30 seconds. There was no collision and no prior warning of any issues. This happened in February of 2016
The contact owns a 2013 Kia Soul. While driving 40 mph, there was an abnormal clicking noise coming from the engine and smoke under the hood. The vehicle lost power and all the warning indicators illuminated on the instrument panel. The vehicle was able to be coasted to the side of the road. The contact powered off the engine, but the vehicle failed to restart. The contact also stated that thick white smoke came out of the tailpipe. The vehicle was towed to hatfield Kia (located at 1455 auto mall dr, columbus, oh 43228, (855) 226-5444) where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and provided case number: 12952277. The approximate failure mileage was 64,000.
Car was like new had with only around 40K miles on it. We were giving a car a jump and Soul caught fire and literally burned to the ground! fire department had to come out and put it out! it was remarkable! and we have the fire on video, the fire department showing up, etc. It caught fire under the front hood and no one knows why! we had just paid off the final payment were waiting for title to come in the mail. Needless to say after paying it off only had required coverage as my mother 80yrs never drove it and of course it did not cover fire! she paid $33K for the car January 2014, paid it off June 2018 "new condition", only 40K miles on it, burns to the ground and it's over! no explanation, no compensation, nothing! car was parked at our home and I was jumping my car when it just caught fire (first time was ever used to jump a car) always felt no way simple jump would have caused it! fire was July 24, 2018 at 10:48 am unbelievable! we have not been able to get any cooperation on this or understanding of "what happened"! we are so glad to see your reports! thank you! (xxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
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- Gresham, OR, USA