This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Kia Soul. The contact took the vehicle to huffines Kia corinth (5150 interstate 35 E, denton, tx 76210) to be repaired per NHTSA campaign number: 19V120000 (engine, engine cooling) in March of 2019. On approximately October 28, 2019, the contact noticed that the vehicle had a rough idle and hesitated to accelerate. The vehicle was taken to an independent mechanic to be diagnosed and a code for the catalytic converter appeared. In addition, the dealer stated that the vehicle was consuming an excessive amount of oil and the check engine warning indicator was illuminated. The vehicle was not taken back to the dealer. The manufacturer was not notified of the recurrence. The vehicle was not repaired. The approximate failure mileage was 136,000.
The contact owns a 2013 Kia Soul. While driving the vehicle, there was an abnormal knocking noise coming from the engine compartment and the check engine warning indicator illuminated. The vehicle was taken to dennis dillon Kia (9501 w fairview ave, suite B, boise, id 83704, (208) 314-3403) where it was diagnosed that the knock sensor needed to be replaced and the ECM needed to be updated. The contact was also informed that metal shavings were found in the engine. The knock sensor was replaced and the ECM was reprogrammed. The engine was not repaired. The vehicle was not included in NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The manufacturer was notified of the failure. The approximate failure mileage was 116,700. The VIN was not available.
The contact owned a 2013 Kia Soul. The contact's vehicle was included in NHTSA campaign number: 19V120000 (engine, engine and engine cooling); however, the contact did not receive a recall notice. The vehicle was not repaired per the recall. While the vehicle was parked in a parking lot for approximately 25 minutes, the contact was informed by a pedestratian that the vehicle was on fire. The contact's husband extinguished the fire with water. The fire department was contacted and a report was filed. The vehicle was towed and deemed totaled. There were no injuries. The manufacturer was not made aware of the failure. The approximate failure mileage was 98,000.
For the last 3 yrs the last piston has been misfiring causing a knocking sound. Every where I take it, including 2 Kia dealerships say it needs a new engine. I know other Kia Soul owners with the same issue. This problem started in 2015. It's a known issue. Canada made Kia replace engines with this issue. The car knocks whether stationary or driving.
I went to have a oil change, they told me my motor was going out.they would not do nothing. They said take it to a Kia dealer. I then call a Kia serves dealer. So I am looking for a dealer in the area code 49022, for a phone number.
- Benton Harbor, MI, USA
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In April 29, 2019 had safety recall (NHTSA recall #19V120) work done on my 2013 Kia Soul for the catalytic converter, now five months later my check engine light comes on. I have the check engine light check out at auto zone and O reilly auto store, the code error reading P0420 catalytic converter failing. I contract Kia dealership service department in houston, Texas. The service advisor informed me, 'that since I have 100K on the 2013 Kia Soul the car catalytic converter is not covered. I will have to pay out of pocket for repair of the catalytic converter.' I was also told by service advisor, the software (catalytic overheating protection) upgrade only for the recall. Service advisor stated 'supposedly nothing was found on the diagnostic program for the software upgrade.' I explained to service advisor went in brought my 2013 Kia Soul for the recall, the check engine light was not on at all. Service advisor informed me that need the contact Kia motor. I send an email the Kia motor company on the recall problem. On october16, 2019, the Kia motor representative contract me about the recall problem. The Kia motor representative stated 'I have to pay for them to check the recall diagnostic problem. The Kia local dealership is not apart Kia motor company. You are responsible for the repairs". it just funny those five months go by and all of a sudden there is a problem. I have been loyal Kia customers for some time, until now. They will not check out the recall problem of free.
The contact owns a 2013 Kia Soul. The contact received a recall notice for NHTSA campaign number: 19V120000 (engine, engine and engine cooling). While driving 60-65 mph, the vehicle stalled. The vehicle restarted, but failed to accelerate above 5 mph and the check engine warning indicator illuminated. The vehicle was towed to southwest Kia round rock (600 jeffrey way, round rock, tx 78665, (512) 617-5000). The dealer stated that two coils were needed and no failure codes were generated. The vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic who stated that there was no compression on the number one piston. The manufacturer was not contacted. The failure mileage was 215,000.
The contact owns a 2013 Kia Soul. After restarting the vehicle, a knocking sound was present coming from the engine compartment. Moments later, while driving, the vehicle suddenly stalled. The vehicle was not diagnosed or repaired. Savage Kia (2725 center ave, reading, pa) and the manufacturer were notified of the failure, but no assistance was offered. The vehicle was recently serviced per NHTSA campaign number: 19V120000 (engine), but the remedy did not correct the failure. The failure mileage was 74,000.
My daughter was driving my 2013 Kia Soul, 2.0 engine, on the interstate when the car had a sudden lose of power. Within a minute or so there was a loud pop and smoke rolling out behind. After being towed and inspected we see that the oil mid pan failed. There is a large crack in the cast aluminum just behind the oil filter. I was told this much back pressure in the engine probably means a clogged or faulty catalytic converter. I have noticed a lot of similar complaints from other Kia owners. Called Kia and was told this in not covered by any warranty or recall.
The contact owns a 2013 Kia Soul. The contact stated that the vehicle was serviced per NHTSA campaign number: 19V120000 (engine and engine cooling) at Kia of meridian (1219 ms-39 bypass, meridian, ms 39301). After the repair, the vehicle hesitated when the accelerator pedal was depressed. The vehicle was taken back to the dealer, but the cause of the failure was undetermined. The vehicle was also taken to wilson Kia (4204 lakeland dr, jackson, ms 39232). The vehicle was not diagnosed; however, the dealer stated that the recall update was the cause of the failure. The dealer changed the spark plugs, drive belt, and fuel injection service, but the failure continued. The contact stated that the failure was not occurring prior to the recall remedy. The manufacturer was not notified of the failures. The approximate failure mileage was 101,832.
I purchased my 2013 Kia Soul on May 8, 2019. Engine started knocking. When I checked for any recalls, my car had the catalytic converter recall. This was performed at Kia dealer in lake charles, la, on April 22, 2019. They did not repair or replace engine. I took to walker Kia in alexandria, la, and was told my engine was not one "with the lifetime warranty" and that it was not included in the engine recall. I have not seen anything regarding a "lifetime engine warranty". this car needs new engine. Please help!
Engine burned up all the oil and seized up, metal shaving were found in oil pan. We noticed thick black smoke coming from the tailpipe and got to the dealership as it stopped working, same issue that's happened to the motors that were already recalled, but no recall on this VIN.
The contact owns a 2013 Kia Soul. The contact took the vehicle to West palm beach Kia (located at 735 S military trail, West palm beach, fl 33415, (561) 433-1511) to be repaired per NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The contact stated that the manifold, catalytic converter, gaskets, and exhaust pipe were replaced. In addition, the oil needed to be changed every 200 miles. There were no warning indicators illuminated. The manufacturer was not notified. The failure mileage was 124,896.
The contact owns a 2013 Kia Soul. While the vehicle was being inspected, the contact was informed that smoke was coming from the exhaust pipe due to an overflow of oil. The contact also found an oil leak near the engine. The vehicle was not diagnosed or repaired. A dealer and the manufacturer were not notified. The failure mileage was 74,312.
The contact owns a 2013 Kia Soul. The contact stated that while driving at 40-45 mph there was an abnormal bombing noise. The vehicle overheated and fire was emerging from the hood. All the instrument cluster lights were illuminated. There were no reported injuries. A police report was filed. The fire department extinguished the fire. The vehicle was towed to pride Kia of lynn: 793 lynnway, lynn, MA 01901(781) 596-1010 but was not diagnosed or repaired. The manufacturer was contacted who provided case number 13266509 however, no further assistance provided. The failure mileage was 74,000.
I was driving my 2013 Kia Soul, and I was turning across a busy intersection. As I was in the middle of crossing the intersection my car stalled out and I was almost in a very serious accident. If the oncoming car had not swerved it would have been a serious collision. Since this incident, my car has been towed to a Kia service center and evaluated. The Kia technician stated that my car had metal shavings within the crankshaft oil passages, and the crankpins themselves may be too rough on the edges. As a result, oil may be blocked and cause the connecting rod bearings to wear, which would then cause them to fail and seize the whole engine. That, of course, would cause the car to stall during driving. This is the exact same problem that the other Kia engines were recalled for. In addition to stalling this could cause the rods to pierce the engine and cause a fire. More lives are at risk because the Kia recall is not complete. Engines like mine, are still out there possibly causing serious and or fatal incidents. Kia needs to expand the recall to the 2. engines as well. This is a manufacturing defect that needs immediate action. Please expand the recall as this problem is still continuing in other Kia Soul engines not listed in the recall. Consumer stated my 2013 Kia Soul has been towed to the dulles Kia dealership. They are saying that even though the issue my car is having is the same/ or similar to the other recalled Kia Soul engines, my engine is not listed on the recall. Since it is not on the recall, I need a new engine at the cost of $6,200 dollars. My Kia is a 2013, with 86,712 miles on it.
The contact owns a 2013 Kia Soul. While driving at an unknown speed, a piston rod disconnected and punctured the engine. The failure caused oil to leak and the engine to smoke due to oil leaking onto the hot exhaust component. The contact was concerned that the engine would catch on fire and she quickly pulled the vehicle over. The manufacturer was contacted and stated that the VIN was not included in a recall. The contact stated that she previously visited vision Kia of canandaigua (2445 rochester rd rte 332, canandaigua, NY 14424, (585) 394-4542) where they checked the ECU logic improvement only and did not check the catalytic converter. The dealer stated that the catalytic converter was not damaged; however, the contact stated that this was not stated at all in the paperwork from the dealer. The contact stated that the damage to the contact's vehicle matched the failure listed in NHTSA campaign number: 19V120000 (engine and engine cooling). The dealer quoted a repair cost of over $4,000. The vehicle was not repaired. The failure mileage was 117,000.
My vehicle suffered NHTSA recall 19V120. Kia dealership refused to inspect for any engine damage that may have occurred. They just replaced the catalytic converter and did not inspect for any engine damage. The vehicle suffered from catalytic converter issues for over 3 years and they refused to say anything was wrong with the vehicle. According to the recall, if the catalytic converter was damaged it may cause engine damage. Well the catalytic converter was damaged and they refuse to do a proper inspection on the vehicle. I need them to fully diagnose the vehicle and inspect the engine. Corporate has refused to work with me resolving this matter. The technician stated that it is impossible for the catalytic converter to cause any engine damage.
A D V E R T I S E M E N T S
- Saginaw, TX, USA