This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Left low beam bulb went out. The right side was rendered inoperable. Had no operational low beam, just parking and high beam lights. Safety issue, generated a dangerous and lot of irate drivers in on coming vehicle-??s, with inability to lower the high beams. Once the left low beam bulb was replaced right side became operable full low beam was operating. Don-??t know if this a fluke with this vehicle or engineering problem. Created a high stress situation!
when driveing at night the head lights are very very dim and the kia dealership can not adjust the head lights any more it is very very bad driveing at night what can you do to fix this problem.
While driving at night (appro 9:00 PM) the headlights went out for several seconds the came back on. When I got home I googled the year and make to find a few entries with people reporting the same occurrences. KIA dealership found multifunction switch to be defective
When the light selection is set to AUTO the headlights will periodically shut off while driving at night. At other times, the light will turn on when the car is parked and no key or occupants are in the car.
While driving with the headlights in the "Auto" position, when a turn blinker is used the headlights will randomly turn off for about 10-15 seconds. Not much of an issue during the daytime but certainly a major safety concern at night. This problem can be replicated during the daytime by watch the dash lights switch from "Auto" to "Off" on the driver's dash. Moving the switch from the Auto to On has no effect on the lights. This problem occurs about 30% of the time when using the turn signal.
- Mt Pleasant, SC, USA
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I have complained since 2020 about the noise in the rear area, this started when the right rear light was rewired. I can't pinpoint what triggers the noise to start, sometimes it happens when the SUV is off, and idling and driving but not consistently. I left with an unresolved issue. I went to the dealership today( 05/14/2021) @ 11:00 @ Greenway Kia West 3407 West Colonial Drive Orlando Florida 32808, to complain that my oil is running completely out of the engine and I was told all the fees I will have to pay in order to check this problem, I didn't say I had a leak or noise but disappearing. This is a manufacturers issues, and the warranty should cover. I told them my windshield is bubbling at the top and maybe separating, and still again all I heard was fees, I purchased a Kia Sorrento based on the good warranty and the place I felt very safe. I am very very disappointed in the dealership and my safety is at risk and I hope nothing happens before something happens.
When the car's headlight switch is set to 'auto', the head and taillights will turn on and off at random, regardless of lighting conditions. The lights randomly turn on while the car is off and stationary and has resulted in a drained battery on three occasions.. the lights turn on and then back off while in motion during daytime driving (as indicated by the dashboard indicator). When on and while in motion at night, the lights turn off, resulting in zero visibility while driving.
Headlights and dash board shut off randomly in auto mode during night time driving which causes immediate concern, fear of accident, and unwanted reactions such as looking away from road to find light stalk and fiddle with it to get lights to turn back on. Imagine driving the speed limit at 50 to 70 mph in various traffic conditions when you are surprised by this problem and what the to do when it happens! I have over 49000 miles on this car but the problem which I have documented twenty five instances has been in to several Kia dealerships with each time being told it is not a common occurance and that they could not recreate the problem. This is a common response and Dodge of the issue. Naturally they cannot recreate problem as this occurs during the night when dealership is closed techs are at home. Given that there seems to be many instances of this problem reported it seems NHTSA is not doing enough to pressure Kia to find a cause and recall 2017 Sorentos for a fix that if it hasn't happened yet serious damage or death is bound to occur. Please pay attention and start some action before serious consequences occur!!!
While driving at night, and also when starting car at night. I leave my lights on auto. Lately my lights have been turning off, while driving on back roads and on interstate. I have to trn light switch to off then turn to on.
Headlights initially were just flickering on occasion now headlights are turning off while driving. Sometimes they go back on and sometimes they don't. warning ⚠️ comes on and dash display also indicates a headlamp issue. Sometimes turning them on and off helps.been gradually getting worse. Now all lights will not turn on including brights. Horn also not working. Has happened multiple times at night on busy city streets.
Since August 2019, I have been experiencing intermittent headlights failure while driving and the headlights was set on auto. The headlights would shut off for 5-10 seconds unexpectedly and will turn on again. When it happens again this past Saturday (11/7), I noticed when the headlights went off, only the headlights symbol was lighted on the dash. Normally, when the headlights were switched on auto both the front and rear taillights and headlights symbol would be lighted on the dash. I have spoken to fairfax Kia service technician about this problem but since the problem could not be reproduced, he was unable to resolve the issue. In reviewing your site, it appears other owners of 2017 Kia Sorento have had similar issues with the headlights shutting off while using the auto headlights feature. I feel this is a serious safety concern, therefore, I am hoping your Agency will initiate an investigation on the matter to resolve the issue before someone gets seriously injured or die as a result of this issue.
My 2017 Kia Sorento headlights shut off for no reason when I am driving. When they are in auto mode they will turn off followed by a warning on my screen saying they have switched from auto to manual. I have to turn the knob to off then back on. They also shut off in manual mode. This is extremely dangerous and frightening, especially with my toddler in the back seat. I am told a tsb has been started and possibly a class action lawsuit. When will Kia do a recall? one dealership told me they have no idea what it could be because it hasnt happened to them, another dealership said they have never heard of it but are willing to take a look to see if they can fix this but I will have to pay. This is not right since this is a Kia defect with multiple complaints.
While in the auto position at random times all my exterior light will turn off. I drive a lot for my job. The last time my lights turned out was last night on the freeway in a rural area complete black out. I quickly turned the switch to the off position and then back to auto. This has happened few time with in the last few weeks. A few months after I purchased the car, I noticed the turn signal would switch to the opposite direction after I completed my turn. The turn signal switch would be in the neutral position when this occurred. This also happens intermittently, while driving city or highway. I can not turn it off. I have to wait until it stops on its own, which luckily has just been the same length of time as a lane change.
At random times, all at different speeds and different times of the day, my exterior lights will turn off on their own. I always keep my lights set to auto. This has happened quite a few times while driving at night, which has almost caused a few accidents when I find myself in the pitch black, when I wasn't around any street lamps. Sometimes the lights will come back on when I switch the lights to off and then back to auto. But not always.
I have owned the car for two years on one occasion while driving the headlights shut off I turned switch to off then back to auto and the lights came on. On two occasions the lights were on after the car was shut off, parked and locked pressing the remote lock button shut off the lights. On one occasion the parking lights turned on at 2am (neighbor's camera picked it up) pressing remote lock button shut off the lights another occasion I tried starting the car in the morning and the battery was dead, I suspect that the lights turned on at night and didn't shut off.
2017 Kia Sorento, AWD, mileage ~30K. When the headlights are set to "auto", they will randomly turn off, usually when I activate a turn signal. It happens at all speeds, on all types of road, most often when I'm turning. I've had several 'close calls' at night. Obviously, if the lights turn off unexpectedly, not only can I not see my path forward, but others can't see me either. This is serious issue, well known to Kia and should be subject to a recall before someone dies or is seriously injured. It has happened numerous times, most recently on the date shown below.
Vehicle headlight polycarbonate plastic blistering, peeling, cracking and other severely deterioration aspects are happening in a fast, exponential manner. Both headlights have continued to progress deteriorating since April, before the 3 year purchase period of the vehicle. We have owned 4 brand new Kia vehicles, and none before this one have ever displayed this headlight housing deterioration before. We researched this type of deterioration to see if it was a common issue across Kia and other vehicle manufacturers, and we did not find anything displaying anything that our headlights are producing outside of what one would consider normal wear (eventual discoloration). We are concerned for our nighttime driving safety regarding to this apparent manufacturing defect in the quality of the headlight plastic. We are concerned with the nighttime visibility eventually being compromised.
A D V E R T I S E M E N T S
- San Antonio , TX, USA