Left rear door will not open by door handles inside or outside even with the door unlocked if kids are in the car it is a safety hazard sitting still when it first happened

- Chattanooga, TN, USA

The passenger side door handle completely fell off in my hand when I attempted to open the door to get my grandchild out of the car. The car handled was defective and my grandchild remained in a car in extreme heat while I tried to get into the car another way. I crawled over the driver's set and pushed the door open from the inside to be able to pull the child out. I should not have to crawl around in my car to get a minor out of it. Nor should anyone be exposed to Texas heat for any amount of time due to car failure. Called Kia customer center and was told to take car to be evaluated at a dealership near me - they chose. The service area didn't even look at the car -- saw the car handle I brought in and said 'well why you bringing it in. It's broke. I can tell that by looking at it." He said he would open a work order that day. No response, I called Kia and they called this person who said he was just then writing up the order. Weeks later I called Kia customer service and I was told that some sales manager (no name, would not provide phone number) had denied covering the repair of the part. I told the Kia service to appeal it -- this plastic part is on the passenger side of my car. For 6 years, this car has been used by me exclusively M-F to an from work. Once in awhile on the weekends, I take a grandchild to an event or sometimes I have carried husband to ymca.. if the part failed due to use, the drivers side handle should have failed. I looked online after learning from Kia that there would not be a recall on this issue. I saw hundreds of people in the same situation I was in - warranty didn't cover it since it was over 70,000 miles. The 'fix' repair is over $500. I saw that a class action is being discussed. Since it is always the passenger door handle that fails for 2011 Kia, it is obviously due to Kia using a substandard part.

- New Caney, TX, USA

The driver door won't open from the outside.

- Miami, FL, USA

My care is only 6 years old and I have already had to repair and replace my door latches on the driver door and the passengers driver side door. This has worn entirely too fast. None were misused. I have childrenand both completely failed to work creating a hazard to entering the vehicle.

- Lancaster, CA, USA

Front passenger side won't open from outside and rear passenger door won't open at all.

- Littlestown, PA, USA

In late 2013 my driver side door would not open from the outside.then the drivers side back door would not open from the inside or out. Then the passenger door would not open from the outside.we got this fixed because my mother is eldely and needed to be able to easily open her door. This was a cost of $600. To fix the back door they were going to charge an addtional 600 or more depending on if they broke the door panel, we would have to replace that at our own cost today my passenger back door stopped opening from the outside. My son has to climb over the seats to let his brother in. What if there was an accident in water or a fire and my children were unable to open their doors.this is unacceptable. This is no doubt a safety concern.

- Gainesville, TX, USA

The driver-side front door latch broke with no advance notice. I had made a stop and tried to reenter the vehicle. The door will not open from the outside. I don't see a safety recall for this vehicle, but I see plenty of complaints which indicate that it is either a plastic part of the door handle, or the locking mechanism. This should be covered under a safety recall, as it presents a safety hazard in the event of a crash where the driver is unable to exit without assistance since rescuers would be delayed in opening the vehicle. Apparently all doors on this vehicle are subject to this same problem.

- Redington Beach, FL, USA

My 2011 Kia Sorento has 2 rear passenger doors that don't open. Neither door can be opened from the inside and they can be opened from the outside approximately one inch. The only way to "open" the door is by pulling extremely hard on the outside handle (you can feel the resistance of the interior panel). The door does open, but the interior panel detaches from the door frame. Once the door is closed again reverts to not opening.

- Stewartville, MN, USA

I have not been able to open my driver side back door for over a year. It will not open from the inside or the outside. Due to not being able to open the door it is practically impossible to fix it as we cannot get to the hinges inside of the car unless we remove the entire inside of the door and cut the door off of the car. This is a huge safety hazard Kia that needs to be fixed!

- Gorman, TX, USA

The right rear passenger door on my 2011 Kia Sorento will not open from the inside or out since October, 2016. The dealerships that I have reached out to are quoting a $400 pricetag to "fix" this issue that is obviously the fault of the manufacturer. In reading the forums and links on how to fix this, it has become apparent that Kia refuses to address the thousands and thousands of consumers who have been affected by this and I am compelled to report as hopefully the NHTSA can compel Kia to issue a recall for this widespread issue as it is indeed a safety issue. Does somebody have to die trapped in their Kia for Kia to address this?

- Germantown, MD, USA

Driver's side door won't open from outside...a quick internet search reveals this is a very common problem with a bad actuator. This is a huge safety concern...imagine putting an infant or toddler in the car and then going around to open your driver's door. This is a big deal Kia. I won't buy another one.

- Midlothian, VA, USA

The locking/unlocking mechanism inthe rear passenger door failed now I am unable to open the door from the outside. The vehicle was running but parked in a parking lot. I attempted to unlock the door as my son was opening from outside.

- Jacksonville, FL, USA

I am unable to open my front passenger door from the outside. My car is out of warranty now and I called Kia to see about a recall as a safety concern, and they said they do not categorize it as such and wouldn't issue a recall. I've done research and this is an ongoing and continual problem for them. What happens if my other doors malfunction this same way" I have small children who could be trapped in my car because I can't open the doors from the outside? what would happen if the car were on fire or we were in an accident and I couldn't get to my children??" I can't see how this isn't a safety concern when children could become trapped in the car!

- Macon, MO, USA

Vehicle stationary, the right front passenger door latch failed to open. Was working fine one day and not at all the next. It is the outside door handle. Inside still works. I removed the door panel and inner door panel and checked all linkage. The failure is an election solenoid in the actual latch itself. This often happens on other doors on these vehicles, which if they have a child lock leaves the door inoperable and makes it very difficult to remove a child in an emergency.

- Mesa, AZ, USA

My passenger side rear door will not open from outside, second time this has happened, other time was front passenger door. The car was parked when I noticed problem.

- Malden, MA, USA

One day the drivers door just won't open from the outside. It broke from the inside I had no accidents or damage that could affect the door at all and I've been doing some research and it seems to be a common issue with this particular model.

- San Francisco, CA, USA

Driver side front door handle wont open door.

- Aston, PA, USA

Over the course of the past 6 months, I have had several problems with the door handles on this 2011 Kia Sorento. After searching online, ive found its a major problem that Kia refuses to recall. This is absurd. The front two doors on the Kia will not open from the outside, but will from the inside. One of the back doors has a handle that has broken off after little use. Ive read hundreds of stories of this happening and Kia needs to make this right. The extensive labor it takes into removing the door handle is the problem for the price. Most service dealers want hundreds of dollars to fix a plastic door latch/actuator and that is a rip off. These need to be recalled immediately for safety reasons. If a crash were to happen, and the inside also quits working, how would you exit the vehicle?

- Corbin, KY, USA

Front passenger door handle will not open door from the outside.

- Winter Park, FL, USA

Chrome cracking on driver's inside door handle causing severe cut on hand when attempting to open vehicle door.

- Danville, VA, USA