CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?
10.0
really awful
Crashes / Fires:
2 / 8
Injuries / Deaths:
1 / 0
Average Mileage:
65,098 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Over the course of the past 6 months, I have had several problems with the door handles on this 2011 Kia Sorento. After searching online, ive found its a major problem that Kia refuses to recall. This is absurd. The front two doors on the Kia will not open from the outside, but will from the inside. One of the back doors has a handle that has broken off after little use. Ive read hundreds of stories of this happening and Kia needs to make this right. The extensive labor it takes into removing the door handle is the problem for the price. Most service dealers want hundreds of dollars to fix a plastic door latch/actuator and that is a rip off. These need to be recalled immediately for safety reasons. If a crash were to happen, and the inside also quits working, how would you exit the vehicle?
You say you want me to report it when the manufacturer fails to perform the recall work, but you have no way for anyone to do that. You are as bad as the manufacturer who failed me. I can't count on you to do anything, you've made that very apparent.
I have two doors that will not open from the outside. I searched online and see that this is a common problem but I do not see a recall. I think something needs to be done to force Kia to recall and fix this problem
My drivers side door does not open from the outside. I can open it from the inside, but not the outside. It is not locked and seems to be a huge safety hazard and a very common problem according to all of the other Sorento owners and complaints out there. I'm terrified...what if a life or death situation occurs and the only door I can use is the drivers side and it won't open? nothing happened to my door to make this happen. I came out to the garage one morning and it wouldn't work.
Recall : the handle on my 2011 Kia will not open from the inside< we paid and got that fixed, now the back passenger door is doing the same thing, the panel is cracked now from trying to get it on.look my husband and I both have cancer and cant afford all this
The contact owns a 2011 Kia Sorento. While the vehicle was parked, the rear passenger door failed to open without warning. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.
Driver's side door will not open from the outside presenting a safety issue if an emergency were to take place and a rescue was needed for the driver of the vehicle. Shortly after the driver's side door failed, the back driver's side door had the same issue and will not open from the other side. Once again, a safety issue that should be recalled.
Door locks will not open from outside the door lock assembly has broken on two of my doors, the passenger front and the driver side rear. This is clearly a problem based on the amount of complaints and should be recalled. There is no guarantee if you get them fixed, with original Kia parts, that it will not happen again. This clearly is a safety problem.
I just bought a 2011 Kia Sorento last week with 39,000 miles on it. When I went to get in this morning to go to work my driver's side door would not open. I can only open it from the inside. I tried locking and unlocking it and nothing. It still does not open from the outside.
The drivers side rear door will not open from either the inside or outside. This is ridiculous. There are literally thousands of the same complaints online and the Kia dealers are replacing those that are under warranty, and brand new ones (door actuator problem). It is obviously a factory defect, yet Kia won't issue a recall for the door actuator. I want to be able to use my back seat. Also a safety issue if my family is in the back seat.
Takata recall. My drivers side passenger door will not open from the inside or outside. When I contacted the dealer they told me that it isn't covered under warranty anymore. They said it will cost $4oo. This site is full of these complaints so why isn't there a recall on it" does a child have to get stuck in one of these cars and die before it is fixed?"
70,000 miles on this vehicle. Driver side door cannot be opened from the outside. Very serious safety issue with many complaints filed. Cheap plastic mechanism is to blame. Many other complaints on other doors also.
Driver side rear passenger door will not open from the outside. Can open from the inside only. Huge safety risk of not able to remove small child from the vehicle. Also, in case of accident, not allowing exterior extraction without breaking glass.
A D V E R T I S E M E N T S
- Corbin, KY, USA