CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?

10.0

really awful
Crashes / Fires:
2 / 8
Injuries / Deaths:
1 / 0
Average Mileage:
65,951 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento body / paint problems

body / paint problem

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2011 Kia Sorento Owner Comments (Page 7 of 12)

« Read the previous 20 complaints

problem #109

Feb 012017

Sorento

  • miles

A D V E R T I S E M E N T S

You say you want me to report it when the manufacturer fails to perform the recall work, but you have no way for anyone to do that. You are as bad as the manufacturer who failed me. I can't count on you to do anything, you've made that very apparent.

- Whoville, ID, USA

problem #108

Nov 152016

Sorento

  • 100,000 miles
Rear driver side door will not open from outside or inside. No impact or damage.door handle just stopped working.

- Plano, TX, USA

problem #107

Sep 012016

Sorento

  • 145,000 miles
I have a 2011 Kia Sorento AWD LX the front driverside door will not open from the outside.

- Jasper, IN, USA

problem #106

Jan 292017

Sorento

  • miles

A D V E R T I S E M E N T S

I have two doors that will not open from the outside. I searched online and see that this is a common problem but I do not see a recall. I think something needs to be done to force Kia to recall and fix this problem

- Machesney Park, IL, USA

problem #105

Oct 132016

Sorento

  • 101,217 miles
Driver's side door will not open from the outside.

- Jacksonville, NC, USA

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problem #104

Oct 172016

Sorento

  • miles
My drivers side door does not open from the outside. I can open it from the inside, but not the outside. It is not locked and seems to be a huge safety hazard and a very common problem according to all of the other Sorento owners and complaints out there. I'm terrified...what if a life or death situation occurs and the only door I can use is the drivers side and it won't open? nothing happened to my door to make this happen. I came out to the garage one morning and it wouldn't work.

- West Allis, WI, USA

problem #103

Jun 062016

Sorento

  • 144,601 miles

A D V E R T I S E M E N T S

Recall : the handle on my 2011 Kia will not open from the inside< we paid and got that fixed, now the back passenger door is doing the same thing, the panel is cracked now from trying to get it on.look my husband and I both have cancer and cant afford all this

- Dripping Springs, TX, USA

problem #102

Sep 252016

Sorento

  • 120,000 miles
The contact owns a 2011 Kia Sorento. While the vehicle was parked, the rear passenger door failed to open without warning. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.

- Boynton Beach, FL, USA

problem #101

Oct 032016

Sorento

  • miles
Front driver's side door is not opened from outside. Only opened from inside.

- Norwalk, CA, USA

problem #100

Jul 152016

Sorento

  • 84,000 miles
Driver's side door will not open from the outside presenting a safety issue if an emergency were to take place and a rescue was needed for the driver of the vehicle. Shortly after the driver's side door failed, the back driver's side door had the same issue and will not open from the other side. Once again, a safety issue that should be recalled.

- Eugene, OK, USA

problem #99

Sep 012016

Sorento

  • 75,000 miles

A D V E R T I S E M E N T S

Door locks will not open from outside the door lock assembly has broken on two of my doors, the passenger front and the driver side rear. This is clearly a problem based on the amount of complaints and should be recalled. There is no guarantee if you get them fixed, with original Kia parts, that it will not happen again. This clearly is a safety problem.

- Montgomery Village, MD, USA

problem #98

Sep 282016

Sorento

  • 39,000 miles
I just bought a 2011 Kia Sorento last week with 39,000 miles on it. When I went to get in this morning to go to work my driver's side door would not open. I can only open it from the inside. I tried locking and unlocking it and nothing. It still does not open from the outside.

- Freemansburg, PA, USA

problem #97

Nov 152015

Sorento

  • 130,000 miles
The drivers side rear door will not open from either the inside or outside. This is ridiculous. There are literally thousands of the same complaints online and the Kia dealers are replacing those that are under warranty, and brand new ones (door actuator problem). It is obviously a factory defect, yet Kia won't issue a recall for the door actuator. I want to be able to use my back seat. Also a safety issue if my family is in the back seat.

- Honesdale, PA, USA

problem #96

Jun 162016

Sorento

  • 0 miles
Driver and rear passenger door handles no longer open doors from the outside. Rear door from inside or out due to engaged child lock

- Mcdonough, GA, USA

problem #95

Aug 292016

Sorento

  • miles
Takata recall. My drivers side passenger door will not open from the inside or outside. When I contacted the dealer they told me that it isn't covered under warranty anymore. They said it will cost $4oo. This site is full of these complaints so why isn't there a recall on it" does a child have to get stuck in one of these cars and die before it is fixed?"

- Chatsworth, GA, USA

problem #94

Sep 012016

Sorento

  • 70,000 miles
70,000 miles on this vehicle. Driver side door cannot be opened from the outside. Very serious safety issue with many complaints filed. Cheap plastic mechanism is to blame. Many other complaints on other doors also.

- Rome, GA, USA

problem #93

Aug 222016

Sorento

  • 118,000 miles
Driver side rear passenger door will not open from the outside. Can open from the inside only. Huge safety risk of not able to remove small child from the vehicle. Also, in case of accident, not allowing exterior extraction without breaking glass.

- Statham, GA, USA

problem #92

Aug 012016

Sorento

  • 82,000 miles
Driver-side front door will not open from the outside (will only open from inside). Drive-side rear door will not open from inside or outside. Passenger-side rear door will not open from inside or outside.

- Nashville, IL, USA

problem #91

Aug 212016

Sorento

  • 82,000 miles
Already filed complaint about 2 doors that you cannot open from the outside of the vehicle when unlocked, now I have a 3rd door that won't open from the outside while unlocked. Gonna have to climb in from the hatchback pretty soon. They all open from the inside, not the outside. So now I have to leave the child safety locks open all the time, hopefully my 3 yr olds won't pull on the door handle from the inside and fall out of the vehicle. All this within the last 3 weeks. I'm guessing somebody has to die before this will be recalled. Going to call dealer today to see what they say.

- Worth, IL, USA

problem #90

Aug 142016

Sorento

  • miles
The drivers side door will not open from the outside. My car has just over 40,000 miles. If there were an emergency, accident were the driver was unresponsive, a responder could not open the door from the outside to reach the driver. A Kia dealer service manager believes the problem is a failed door latch and the repair cost is approximately $450-$500.

- Santa Cruz, CA, USA

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