CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?

10.0

really awful
Crashes / Fires:
2 / 8
Injuries / Deaths:
1 / 0
Average Mileage:
65,951 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento body / paint problems

body / paint problem

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2011 Kia Sorento Owner Comments (Page 5 of 12)

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problem #149

May 222018

Sorento

  • 156,000 miles

A D V E R T I S E M E N T S

Front passenger door will not open from outside but will open from the inside

- Ironton, OH, USA

problem #148

Apr 282018

Sorento

  • 106,000 miles
My rear drivers side door will not open from the outside or the inside.

- Edinburg, VA, USA

problem #147

Apr 052018

Sorento

  • 89,989 miles
The hood latch will not open the hood

- Superior, WI, USA

problem #146

Sep 042017

Sorento

  • 100,000 miles

A D V E R T I S E M E N T S

2011 Kia Sorento 116,000. Regularly maintained.the first problem was the driver side back door will not open from the outside, that happened about 6 months ago. Now, my driver side door won't open from the outside. In addition, recently my car has just shut off while driving; foot on the gas at it is not doing anything (no engine light). We park it, shut it off and restart and it will work fine for a while. There is some sort of acceleration problem. I can stop at stop sign and lightly increase my speed and it will tug like engine. No accidents. This is a huge safety concern with having 2 small children in the back seat. If I were in an accident, I would not be able to get my child out of the back. If I was in accident, someone couldn't help me or my children. This to me is very serious! Sept 2017 date of back door issue not opening from outside. 3/22/18 drivers door not opening from outside. Car shutting off and not working properly as been since about Jan/2018. There is something wrong with headlights too. Since 1/2017, bulbs are good but they just work for a while and then one or the other stops working out of nowhere.

- Mesquite, TX, USA

problem #145

Feb 162018

Sorento

  • 110,205 miles
Passenger door front and rear don't open from the outside or inside. Safety concern if we are in an accident and can't get out. This was noticed about 2 months ago.

- Winston, GA, USA

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problem #144

Aug 312015

Sorento

  • 90,000 miles
Door latches -both back doors will not open from the outside, 1 will not open at all. Now the drivers door will not open from the outside. Its very dangerous and the car just passed the 100K miles so warranty is useless. There was a recall that replaced the inside door handles for cosmetic reasons on the front, there is obviously a bigger problems. My local body shop couldn't even figure it out and told me to go to dealer who is trying to charge me $110 just to diagnose it. It should be recalled for safety reasons.

- Media, PA, USA

problem #143

Jan 102018

Sorento

  • 100,000 miles

A D V E R T I S E M E N T S

Door handles not opening brakes not wanting to stop or grabing ESC ABS downhill on and passger air bag

- Delta, AL, USA

problem #142

Mar 022018

Sorento

  • 100,000 miles
Drivers side rear door won't open from the outside. This is a major safety issue when there are children in the vehicle

- Pleasant Grove, UT, USA

problem #141

Mar 012018

Sorento

  • miles
Takata recall the driver's side back door will not open from the outside. This same problem occurred with the driver's side front door and this was repaired by Kia as there was a recall.

- Seneca Falls, NY, USA

problem #140

Jan 202018

Sorento

  • 0 miles
Driver's door can't open from outside

- Glen Burnie, MD, USA

problem #139

Oct 022017

Sorento

  • miles

A D V E R T I S E M E N T S

One day we went to open the driver side back door from the outside and it no longer opened. There was no damage done to the door it just stopped working. When I contacted Kia they didnt see it as being a safety issue. In my eyes it S ahuge issue if my girls and I were in a wreck and safety crews wouldnt be able to open the door from the outside!

- North Ridgeville, OH, USA

problem #138

Jan 272018

Sorento

  • 46,000 miles
In Sept 2017 the back driver's side door stopped opening from the outside. Now, Jan 2018 the drivers door will not open from the outside. Both doors open perfect from the inside.

- Saint Cloud, MN, USA

problem #137

Jan 072018

Sorento

  • 149,000 miles
The door wont open from the outside on the driver back side so the back door on the driver side and stationary

- Chicago, IL, USA

problem #136

Oct 082017

Sorento

  • miles
My drivers side back door won't open from the outside or inside(this is my current issue with the car). I have been in no accidents with this car. I had trouble with my driver's door would not open last year and that was under recall and repaired. Both issues just started all of a sudden.

- Glenwillow, OH, USA

problem #135

Jun 012017

Sorento

  • miles
My front driver and rear driver door will not unlock from the outside. This happened about 6 months ago and have read it's a known issue. I it first happened to the driver door then about a month later the the back driver doir

- Chino Hills, CA, USA

problem #134

Dec 012017

Sorento

  • 129,321 miles
With the vehicle stationary passenger door will not open from the outside. Can open from the inside only.

- Amarillo, TX, USA

problem #133

Nov 132017

Sorento

  • 130,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that the door handle was loose. The contact took the vehicle to Kia of greenville (424 laurens rd, greenville, SC)where the front driver and passenger door handles were replaced per a customer satisfaction campaign. The vehicle was repaired; however, the rear passenger door handle experienced the same issue. The manufacturer was not notified of the failures. The failure mileage was approximately 130,000.

- Clemson, SC, USA

problem #132

Oct 202017

Sorento

  • 104,000 miles
Passenger door won't open from outside when vehicle stationary. Activator piece in door latch broken. Many complaints from others.

- Seattle, WA, USA

problem #131

Sep 022017

Sorento

  • 120,000 miles
I am unable to open my drivers side rear door from the outside. This seems to be quite a prevelent problem on several Kia models. I have seen that many people have had the same problem. Some with multiple doors on the same vehicle. This is a sfety issue as you can't quickly get into the vehicle to if you had small children in the back and ther was an emergency or if first responders needed access to the back or any door that had this problem for that matter. The reason I am reporting this is that I have seen too many people with this issue on there Kia Sorentos and other models.

- Streamwood, IL, USA

problem #130

Aug 302017

Sorento

  • miles
Driver's side door handle malfunctioned. Can unlock door with key or key fob, but door will not open. Have to climb into back seat to manually open driver's side door. This is a safety issue! completely ridiculous to have to do when it's raining, or when needing to enter the car quickly. I'm reading online that it is a faulty actuator switch. Dealers are charging up to $500 to fix. This needs to be a recall from the manufacturer. Not bragging about my Kia anymore.

- Clayton, NC, USA

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