This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am writing to express my serious concerns regarding the safety recall issued for my 2023 Jeep Wrangler Plug-In Hybrid Electric Vehicle (PHEV) under Recall Number 95B/NHTSA 24V-720. The recall highlights a critical defect in the High Voltage (HV) battery, which poses a severe risk of fire due to internal cell damage caused by defective components. While I understand that FCA US LLC is working on a remedy, I have not been provided with a clear timeline for repairs, leaving me in a highly unsafe and uncertain situation. The fact that the recall advises against charging the vehicle and even recommends parking it away from structures and other vehicles emphasizes the magnitude of the fire hazard. This creates a significant inconvenience and renders the vehicle virtually unusable for its intended purpose. I no longer feel comfortable driving or even owning this vehicle, as the defect jeopardizes my safety, the safety of others, and my property. The lack of immediate resolution places me in a position where I am unable to confidently rely on this vehicle without fear of a catastrophic event. I urge the NHTSA to intervene and ensure that FCA US LLC provides a timely resolution, including exploring options for replacement or refund, as this defect makes the vehicle a danger to myself and the community. Given the serious nature of this recall, I feel that no consumer should be left waiting without an actionable solution while exposed to such a critical safety risk.
The contact owns a 2023 Jeep Wrangler. The contact stated while the vehicle was at a red light, the vehicle stalled, the transmission failed, and another vehicle crashed into the rear end of the vehicle. The air bags did not deploy. There was an abnormal sound coming from the inside of the vehicle prior to the crash. The battery warning light was intermittently illuminated. A police report was not filed. No medical attention was sought. The vehicle was not destroyed and there was no severe cosmetic damage. The vehicle was taken to a dealer to get a diagnosis. The dealer made the contact aware of NHTSA Campaign Number: 24V720000 (Electrical System) however, the part to do the repair was unavailable. The vehicle was not repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure however was unable to confirm when the part was to become available. The failure mileage was approximately 20,000. VIN tool confirms parts not available.
I am being told by Stellantis that the car is unsafe to park in or near structures. I was also told not to charge it b/c that was also unsafe. There is zero timeline for repair and no updates provided. This was a very expensive vehicle that is currently parked 100 yards from my house and completely unusable.
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Westfield, NY, USA
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This message/complaint is regarding NHTSA Recall Number 24V-720 (Manufacturer Recall Number95B). The recall was issued on 9/27/2024 and a remedy is still not available. I specifically bought this Jeep because of the hybrid option. The recall is preventing me from using hybrid mode. Due to the recall, I am also not able to park my car in my garage. My safety is put in risk due to the fact that my car could catch on fire.
Open 95B recall. High voltage battery safety issue, can cause fire. Advised not to charge, not to park indoors, and away from structures. There is no root cause, no parts, no firm timeline and I the manufacturer has been unresponsive. Initial contact was 10/31, and I have not yet received any follow-up from them (though I have contacted them proactively 3+ times). This is a leased vehicle with 13K miles and the dealer is not helpful, the manufacturer is not helpful, and quite frankly this level of concern is unnerving, and escalated in terms of anxiety and fear for what 'could or might happen'. To top it off not only do we have one of these vehicles, but two of them, both impacted.
On August 18, 2024 after charging the vehicle it showed a 95% charge instead of 100%. Immediately after attempting to drive the car, it began to stall and multiple warning laps/messages were on the dash board including -??service charging system, check engine, red plug light, red battery light, red wrench with lightning bolts, red lightning bolt with backwards parentheses)(.-?? Car was not able to be driven more than a few miles per hour and a few feet before it stalled. During an attempt to drive the car and move it to a secure parking spot, the car stalled and large amounts of smoke came out of the exhaust smelling like burning. Car was towed to dealership. Car was unable to be towed onto the tow truck, tow truck driver had to just start the car 3 times and drive it up the tow truck ramp with jumper pack attached to car battery. This situation was unsafe for myself as the driver, surrounding cars/pedestrians, and for the tow truck driver who drove the car in order to tow it. When the dealership was diagnosing the vehicle problem, the replicated the problem. Initially the tech states the car is drivable and all set. When I questioned that a similar issue occurred when the vehicle was brand new and the plug needed to be changed and the whole hybrid system was disabled for 5 months while waiting for the part, the tech/manager continued to assess the car and stated the hybrid battery needs to be changed and the car cannot be driven. It took 4 weeks to receive and replace the part. The car and charging was working perfectly fine until I received the recall on the replaced battery of fire risk and not to drive it charged, park inside or near cars and buildings. This continues to be a threat daily to myself as the driver, cars around me and where I park. Such guidelines cannot be avoided and this car continues to have issues with the hybrid component that are not only unsafe but a complete waste of money for the consumer.
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Additionally, the contact stated while driving at approximately 65 MPH, the vehicle ran over a rough patch on the highway and the front end started wobbling. The contact depressed the brake pedal to slow down, and the wobbling lessened. The contact stated that the vehicle had not been taken to a dealer after the failure. The vehicle was not diagnosed or repaired. The contact had previously taken the vehicle into a dealer who diagnosed the vehicle and installed a steering damper. The manufacturer was not made aware of the failure. The failure mileage was approximately 26,000. VIN tool confirms parts not available.
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was hesitating while accelerating. The failure occurred intermittently. There were no warning lights illuminated. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 13,500. VIN tool confirms parts not available.
The contact's daughter owns a 2023 Jeep Wrangler. The contact's daughter received notification of NHTSA Campaign Number: 24V720000(Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while her daughter was driving at various speeds, the vehicle stalled inadvertently. The turtle warning light was illuminated. The driver was able to pull to the side of the road on some occasions. The vehicle was able to restart, and the driver resumed driving. The vehicle was taken to the local dealer several times, but the dealer informed the contact that the failure could not be replicated. The contact stated that the failure persisted while driving. The local dealer was contacted and another appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 15,000. VIN tool confirms parts not available.
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000(Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was experiencing difficulty recharging. The contact stated that after plugging the vehicle into a standard outlet in the garage, the circuit breaker would trip, and the vehicle failed to charge. The contact was no longer attempting to charge the vehicle for fear of starting a fire. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 18,000. VIN tool confirms parts not available.
While driving on [XXX] to upstate NY in heavy traffic on [XXX], my Jeep Wrangler 4xe lost power and showed the error message "Put vehicle in Park and shift gear" while at highway speed. I had no ability to accelerate but steering was still enabled and allowed me to pull over to the side of the road to investigate. Fortunately I was being followed by another member of my family and they provided a bit of a roadblock to allow us to navigate the traffic. At the time power was lost, the console had several warning lights including the check engine light, multiple battery system lights and others. After shutting the Jeep off, it started up again normally as if nothing had happened. I called the dealer who basically said they couldn't reproduce the issue but it had happened to others and clears on its own. Additionally, up to this point, the Jeep had several times been unable to charge in the warm summer weather with error messages Check Charging System and the Check Engine Light which I was able to clear with an OBDII scanner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The safety of this vehicle is a ticking time bomb. We are instructed not to park in or near a structure, near other vehicles, or charge it. Even if I don-??t not charge it how am I supposed to park at my own home" How am I supposed to park at work? You are putting several lives at risk not to mention others vehicles, houses, businesses. I do search and rescue and have my k9 with me pretty much at all times. I am told it can ignite at anytime but it-??s ok to leave my dog in" Where is the safety and concern over my highly trained k9 let alone family pet. I will never feel safe with this car again. I asked if they even replaced the battery if they could tell me it wouldn-??t happen with the new battery and I could park back in my garage and they said no they couldn-??t say it wouldn-??t happen again.
This is a hybrid vehicle. I received a recall notice that the vehicle cannot be plugged in to charge or parked near any other vehicles or structures until the recall is repaired. I work at a mall, and I live in an apartment building, so this is not possible for me. It feels dangerous to own this car. I purchased it to save on gas, and now I can-??t even do that for the foreseeable future. None of the local dealerships and nobody online has any information on when these parts will be available. 2 dealerships could not give me any information or assistance. I was told to fill out this form.
The contact owns a 2023 Jeep Wrangler. The contact stated that while his wife was driving at an undisclosed speed, the vehicle jerked and then stalled. The contact stated that while the vehicle was being parked, the engine independently revved up. Several unknown warning lights were illuminated. Additionally, the contact stated that the failure had occurred several times while his wife was driving the vehicle. The contact stated that the failure started to occur approximately six months after the vehicle was purchased. The vehicle was taken to two dealers; however, the failure could not be duplicated. The contact's wife was accused of driving the vehicle incorrectly. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 3,000. VIN tool confirms parts not available.
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: ?24V720000(Electrical System); however, the part to do the recall repair was not yet available. No further information was available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Celina, TX, USA