This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
I purchased my Jeep March 14th 2024 I purchased my Jeep as a buy back that had already been fixed. I purchased an additional 6000 warranty to be double protected. I received a letter from FCA on 10.18.2024 stating the 95B recall letting me know my vehicle can catch on fire at anytime. They also have no fix for this issue. I want them to buy back my jeep due to this extremely dangerous recall and they refuse. I cannot begin to explain how unsafe I feel on a daily basis. This has given me extreme anxiety that I now have to take daily medication for. I think it-??s criminal that they will not buy back my jeep! There has to be a class action lawsuit if not I-??ll hire my own attorney. This is beyond criminal.
Jeep/Stellantis needs more oversight over their 4XE "Battery Separator" problems. November 22, 2023 (Recall B9A) - Battery Separator Fires September 28, 2024 (Recall 95A/B) - Battery Separator Fires Clearly Stellantis has known about this exact issue for around a year, and likely significantly longer in the lead-up to issuing the original B9A recall. How many cars need to catch fire" How many people should risk injury? How much loss-of use is acceptable for those not able to charge their EVs" Clearly Stellantis is simply struggling to find a way to reduce their liability, by narrowing down the affected vehicles. However after 12-18 months, enough is enough.
Vehicle stops at low speed and will not move. When placed in park it will not shift back into drive. Hybrid charge lights flashing and several warning lights display on the dash. The dealer is waiting on parts that Jeep says are back ordered indefinitely. Dealership say keep driving it. Jeep is looking for the parts but have not addressed the significant safety risk of shutting down in the roadway and unable to move. I have to shut the vehicle down in the roadway and wait to restart the vehicle to clear the issue. It will not even allow me to pull the emergency transmission release when this condition occurs to move the vehicle out of the roadway.
My 20214XE Hybrid from the day I bought it was often saying "electric not available" There was a potential fire recall last winter that took four months to remedy, during that time we were told not to charge it, park in our garage, park near our home/structures or park by other cars. I purchase a hybrid that I'm not able to use as a hybrid. Finally, got the repair in the spring. Literally, two months later, it starts doing all kinds of dangerous things. I would come to a stop or be in the middle of a turn and would have no power whatsoever, gas pedal to the floor and going nowhere and then would lunge forward. Took to the dealer, computer said CRITICAL hybrid battery overheating, the original repair clearly didn't work. Eventually, it was approved for hybrid battery being replaced. All was well until 2 weeks ago when it got "jeep death wobble", violently shaking back and forth at about 60mph. They did repair it but informed us that there is ANOTHER RISK FOR FIRE RECALL, do not charge it or park in garage, etc. etc. I have a vehicle that is a risk for BURNING MY HOUSE DOWN, this is multiple times and unacceptable. I also purchased a hybrid that I am not able to use as a hybrid.
- Town And Country, MO, USA
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My instrument cluster went blank while I was driving on several occasions and I felt very unsafe and had to pull over to safety. Once I shut the vehicle off and restarted it the cluster returned to normal condition but then it happened again. I took it to the Jeep service center and they told me there was no recall 30B on my vehicle. Now what should I do?
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000(ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
On October 17th. The vehicle exhibited serious electrical issues when I attempted to start it in my school parking lot. Upon pressing the start button, the car would not start, and all electrical items began malfunctioning. The lights inside and outside the vehicle were flashing, the windshield wipers activated on their own, the horn was beeping intermittently, and the car was emitting alarming noises. The situation escalated when the tow truck driver arrived. He was unable to start the vehicle. Instead, the engine produced a loud revving sound, as if it were about to blow up. This experience was not only frustrating but also alarming, considering the potential safety risks. The dealership said they will get to it as soon as they can, but are 7-10 days booked.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000(Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
My instrument panel is not working, it went completely black, then it flashed on and off while driving, now it is completely black again. I can't see how fast i am going can't tell how much gas i have in the tank, and all the warning lights won't work, this caused me to run out of gas on the side of the highway and have to have someone being gas and put in the tank risking getting hit, not to mention it is just unsafe for the instrument panel to not work
I would like to express a concern with how Jeep is handing the issue with the hybrid batteries in the Wrangler 4XE. I'm connected with the 4XE across the US and Canada and I am seeing issues with how they are addressing the potential for fires in the batteries. In my case, my Jeep was initially part of the B9A recall but was removed from the list. I was on the 04B recall list and had that update performed. A few months later, my battery triggered the P0BBD code that indicated that I needed a new battery. We have seen this trend in the 4XE community where someone who wasn't on the B9A list ended up having a battery issue. Some of these instances include Jeeps that were on the 04B list but had yet to receive that update because Jeep communicated that it was a "defrost" recall without telling customers that they were receiving the same updates that were included in the B9A. So some people are putting off a very important recall because they believe it is just a defrost recall. After I had my battery replaced, the latest 95B recall was issued. My Jeep is on this recall list even though I just had a new battery installed. It would sure seem like the issue with the separators in the battery would have already been known when my new battery was installed. To me, that is an unsafe mishandling of the situation to put a known faulty battery in during a replacement. I do not feel that Jeep is handing these battery issues well and I believe they need some sort of accountability in place to make sure they are truly resolving the issue and not putting band aids on a major issue. We have tracked some data in the 4XE community and are aware that way more batteries were impacted than Jeep announced would be. As well, many batteries have had to be replaced after the recall. This tell me that either Jeep isn't being very forthcoming with the data or they just don't know the correct method for addressing this matter. We need something done before someone gets hurt or killed.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I saw in the news on 9/30/24 that my 2021 Jeep 4XE Wrangler was recalled due to a safety issue (Jeep could catch fire). No information was available that day indicating whether my Jeep was included in the recall. I called my local Jeep dealer and they had no information. I waited for more information to be released on 10/1/24 and saw nothing. I chose to park my Jeep outside and not charge because of what I had heard in the news. I called Mopar on 10/2/24 and was told that the VIN numbers had not been released for the recall but would be released on 10/3/24. I checked my VIN on that day and saw that my vehicle was included in the recall. I called my Jeep service center and was told that they don't have the parts for the recall and they may not be available for months. I asked if I needed to continue to park outside and not charge and was told they don't know anything about that. I called Mopar on 10/4/24 and was told that there is no remedy available and that I do need to park outside and not charge due to fire risk. What if I did not watch the news" What if I did not make these calls" This is safety concern if very alarming to me. I am now stuck with a Jeep that I can no longer charge (which is why I bought it) and I am concerned it could catch on fire and there is no timeline on the fix for this hazardous situation. This is the second recall for a fire hazard for this Jeep. How do I know this time it will be fixed? Thank you for your attention to this frustrating and dangerous situation.
The contact leased a 2021 Jeep Wrangler. The contact stated that the instrument panel lights were flickering. The vehicle was taken to the dealer, where unknown software updates were performed; however, the failure persisted. The contact stated while driving 55 MPH, the vehicle stalled. The check engine warning light and the service warning light were illuminated. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after approximately 30 minutes. The vehicle was taken to the dealer, where an unknown software update was performed; however, the failure recurred several times. The vehicle was taken back to the dealer, where the battery was replaced; however, the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: RQ24012 (Electrical System, Engine). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 7,000.
All codes began to display, errors delaying to charging port initially then gradually progressed. car would not turn on and would not move had to be towed to dealer ship.
Approaching red light and the vehicle came to a sudden stop. Message popped up on dashboard to place into park and start vehicle. Vehicle would not start and could not shift into neutral to move off of road. Message then appeared to plug car in to calibrate battery. Had car towed to my house, plugged car into charging station and message popped up to service charging system. Car will not start.
Attempted to pull onto highway and lost propulsion. Dash lights lit up. The vehicle was powered off and upon starting it back up it multiple times it displayed the -??service charging system-?? error. I was ability to limp home with limited propulsion and had the vehicle towed to the dealer on 8/8/2024. Dealer was great to work with and stated that the vehicle needed a new HV battery. The processing time for the part was 10-14 days after approval from Stellantis engineering. 8/29 still no vehicle, but was told that the part would arrive this week. 33k miles 2021 Wrangler Sahara 4xE
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving approximately 30 MPH, the vehicle lost electrical power. The contact coasted to the side of the road. The contact stated that several attempts were needed to restart the vehicle before being able to continue driving the vehicle. The failure had occurred a second time. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a certified mechanic to be diagnosed. The mechanic retrieved DTC code: POE787; and related the failure to NHTSA Campaign Number: 23V787000 (Electrical System). The vehicle was not repaired. The dealer was contacted and confirmed that the VIN was not included in NHTSA Campaign Number: 23V787000 (Electrical System). The vehicle was not repaired. The manufacturer had not been made aware of the failure. The failure mileage was 19,000.
A D V E R T I S E M E N T S
- Mount Laurel, NJ, USA