This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I received a recall notice (B9A) for my 2021 Jeep Wrangler 4xe due to a risk of vehicle fire. The notice states that we should not recharge the vehicle and not park inside buildings nor near other vehicles. I spoke with FCA recall assistance today and they confirmed that there is no remedy available and, despite it being more than two months since sending the notice, no timeline for when a remedy will be rolled out. They have not offered a replacement or a refund as options.
FROM JEEP - "An internally failed HV battery could lead to a vehicle fire with the ignition on or off. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. Customers are advised to refrain from recharging these vehicles and not to park them inside of buildings or structures, or near other vehicles until the vehicle has the final repair completed." First: I live in Philadelphia and DO NOT have the ability to park away from structures, buildings or other vehicles. The jeep 4xe is capable of lighting on fire at ANY POINT and there is nothing I can do to reduce my risk. The recall has been made public since Nov 22,2023 and there is still no lead on a fix nearly 3 months later. Second: These are plug in hybrid vehicles that are of premium cost for the plug in/electric feature. Losing the ability to charge them greatly reduces the use and value of the vehicle. This is by far the worst recall I have ever seen and am dumbfounded that I now sit here nearly 100 days after the recall with no further instruction or lead on a solution. Jeep should be forced to compensate and provide a reasonable alternative until the solution is established.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Was informed of this recall back in November of 2023. It is approximately 3 months later, and the dealership has heard nothing from Stellantis about how to repair this recall. I also have heard nothing from Stellantis. In the mean time, I cannot fully use the vehicle in the manner it was made, which is why I made the purchase.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Durango, CO, USA
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The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Fire started about 15 minutes after parking the Jeep. Flames and smoke first appeared in engine compartment on passenger side where an electrical panel is located. Fire spread quickly and burnt out entire front of vehicle before the fire department was able to extinguish the flames. Vehicle is a total loss.
Safety Recall 89A - Given notification of potential vehicle fire risk and after nearly 2 months still no information is available on how or when this will be resolved.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Jeep Wrangler. The contact stated that the vehicle was designed to drive 21 miles with a full charge; however, the full charge only produced 5 miles of driving. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 49,000. VIN tool confirms parts not available.
We purchased our 2021 Jeep Wrangler Rubicon 4XE/4WD Hybrid in December of 2021. Since our purchase, we've received multiple recall notices which were since resolved. The volume of these recalls has been concerning to us, especially for such an expensive vehicle for which we had an expectation of quality. However, the most recent recall for the High Voltage Battery B9A/NHTSA 23V-787 is a catastrophic problem because we live in an attached townhome community. This exposes us personally to both catastrophic danger AND liability. Secondarily, we paid a hefty premium purchase price for a hybrid vehicle, a function that is lost to us now. We also incurred the considerable expense of installing a charger in our garage, for use with our Jeep Rubicon. We can no longer use this charging station.
The contact owns a 2021 Jeep Wrangler. The contact stated that the message "Electric Mode Unavailable" was displayed. The vehicle was taken to the dealer, where an unknown repair was performed; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 9,000. VIN tool confirms parts not available.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Recall has no repair at this time. It is unsafe to drive a vehicle that the the High Voltage battery may fail internally. The letter received explains a vehicle fire can result in fire with the ignition or or off. This recall can cause injury to occupants, person outside the vehicle and property damage. It is recommended not to be charged or parked inside buildings or structures. Unsafe to have this vehicle. Please assist me in returning it to the manufacturer! I can be reached at [XXX]. This matter is urgent as it places myself and others at risk! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
1. Driving 70 mph on [XXX], the road was somewhat rough. I experienced severe wobbling (Chrysler calls this a shimmy) from the front end up to the steering wheel. I had to slow to about 35 mph so I could maintain control of the car. Jeep dealership said the car was manufactured with an older steering dampener. A new one is not available. 2. The display screen sometimes takes over many electrical functions. Heat and defrosting were not working during driving in a snow storm. Both of these deficiencies are safety issues and should be on a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A D V E R T I S E M E N T S
- Plymouth, MA, USA