This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The instrument panel is not working at all, it is totally black. I can not see speed, gas amount, any emergency lights, i can not tell if my lights are on bright or dim, if my turn signal is on or anything. I have already been stranded on the side of a busy highway at night because of this. I have to use my phone to see speed which leads to me being distracted from the road to see how fast i am driving. There has been a recall but for some reason does not include my VIN # even tho it is the same issue of the recall. I don't want to pay for a new instrument panel if that is not the issue. Evidently mopar knows what the issue is because it recalled 30000 vehicles for this issue.
The engine and cluster showed and made noises indicating that the hybrid system was malfunctioning. The cluster indicated a speed limit at high speeds, but never did so. The electric drivetrain was disconnected and the handling and power were severely affected. It was dangerous because the distracting and concerning issues were during a rapid speed and in dangerous conditions with no clear remedy. The check engine, red turtle, and battery lights indicated the problem, but not beforehand. There were some warranty fixes around the battery including recall work.
Loss of power when the Jeep was in hybrid mode (Both electric and gasoline engine). This was due to Battery not able to regulate the internal temperature (confirmed by the dealer).
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the high-voltage battery. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V720000 (Electrical System); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 21,000.
- Lithia, FL, USA
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Ev battery. Oct 4. Code for replace ev battery. Shop wouldn-??t replace ev battery because ANOTHER recall for ev came out Oct 6. Recall not available until Nov. appointment for Jan 6. Recall done. No codes for ev battery. Get 1 miles down the road. Won-??t run in electric. Switched to hybrid 9 more miles it-??s doesn-??t use any ev battery. Get into town. No power to pull away from stop sign. I get home and park. Car doesn-??t work any more. Won-??t turn off. Not all the way. Try to move it. No power. This is going to kill somebody. No throttle at all.
On occasion, when I put my vehicle in reverse the backup camera displays a black image in violation of the requirements of FMVSS 1111. There are no obstruction on the camera. This is available for inspection if necessary. I have taken it to the manufacturer but due to the intermittent nature they are not able to reproduce the event. I was not able to use the required safety feature to back out of a parking space into a busy street. I have a video of this display not activating correctly.
The vehicle-??s check engine light come on earlier this year and the electric motor/battery was not functioning properly. It was serviced in September and I was told by the dealership that the software update would resolve the issue. It did not. The vehicle was serviced again on 12/13/24 and I was told that it passed the 95B recall test but that the check engine light came back on. The dealership said they ran more tests and now the electric cooling/heating unit needs to be replaced but they won-??t have the part for approximately 2 weeks. The electric cooling/heating unit is for controlling climate within the vehicle and should not affect its propulsion. While driving the vehicle the day after I picked it up from the dealership, I was nearly involved in what would-??ve been a serious accident. I was turning at an intersection, but the vehicle lost motor function and would not accelerate, leaving me sitting in the intersection with traffic oncoming. Fortunately, after several seconds, the vehicle began to move with not much time to spare. This problem recurred throughout my drive returning home. I have not and will not drive the vehicle again until I am able to return to the dealership for a third time.
The vehicle-??s check engine light come on earlier this year and the electric motor/battery was not functioning properly. It was serviced in September and I was told by the dealership that the software update would resolve the issue. It did not. The vehicle was serviced again on 12/13/24 and I was told that it passed the 95B recall test but that the check engine light came back on. The dealership said they ran more tests and now the electric cooling/heating unit needs to be replaced but they won-??t have the part for approximately 2 weeks. The electric cooling/heating unit is for controlling climate within the vehicle and should not affect its propulsion. While driving the vehicle the day after I picked it up from the dealership, I was nearly involved in what would-??ve been a serious accident. I was turning at an intersection, but the vehicle lost motor function and would not accelerate, leaving me sitting in the intersection with traffic oncoming. Fortunately, after several seconds, the vehicle began to move with not much time to spare. This problem recurred throughout my drive returning home. I have not and will not drive the vehicle again until I am able to return to the dealership for a third time.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was in Hawaii and was unable to be shipped back to the residence because with a recall that could result in a fire. The contact stated that the vehicle had overheated while driving, and the lights on the instrument panel flashed. There were no warning lights illuminated. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 28,000. Parts distribution disconnect.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Numbers: 23V787000 (Electrical System), 24V111000 (Visibility) and 24V72000 (Electrical System); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when the parts were available. The contact had not experienced a failure. VIN tool confirms parts not available.
I was traveling on the [XXX] on Sunday [XXX] and while started smelling brakes and I got off at the service area and pressed on the brake pedal and the vehicle wouldn-??t stop. I had no brake pedal and just heard a clicking sound. There were people everywhere and I didn-??t want anyone to get hurt so I had no choice but to drive the vehicle towards a yellow pole which did stop the vehicle but I have been told after the car was towed to a shop that there is an error code B22A9 and believe it was caused by some ecu failure of some sort. The vehicle is in really bad shape and airbags also didn-??t deploy. I would like this to be investigated as I would not feel safe in this vehicle if it-??s repaired and returned to service. It is a 2021 Jeep Wrangler 4xe and I am aware of issues being reported with the battery but nothing for this problem except for other mentions on the internet on owners having similar problems intermittently. The jeep will be towed to Pohanka Jeep in Salisbury Md. There wasn-??t any warning lights. I give permission for the vehicle to be inspected at anytime. I feel this vehicle is a danger to the public safety being it was just serviced and inspected by a Jeep dealership 2 weeks prior and the brakes suddenly fall and now there-??s a code with something to do with an ecu or electronics having to do with the brakes failing. Could have been killed in the accident or seriously hurt if I hadn-??t exited off the road and used the pole to stop the vehicle. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The electric motor system does not engage on my Jeep Wrangler 4xe Plug In Hybrid. When you press the accelerator pedal after a stop (e.g. at an intersection or to make a left turn), the Jeep electrical motor does not engage. The Jeep may drift into the intersection or oncoming traffic without motive force. After a period of time, the gas engine will engage. I estimate the delay to be about 30 seconds. I often depress the accelerator multiple times before the gas engine engages. This is extremely dangerous as the vehicle drifts into an intersection, and could potentially be hit by oncoming traffic. The vehicle shows an engine light identified as a voltage inconsistency in the main battery. It appears the entire electrical motive system is shut down, but the computer is still calling on it to operate. When it does not operate, the gas engine will start, but there is a significant and extremely dangerous delay. I have called the dealership and Jeep to request guidance on how to address this issue, but neither has been able to provide any assistance. They tell me there is a pending recall but no solution available.
The contact owns a 2021 Jeep Wrangler. The contact was notified by his insurance that his vehicle was placed under NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I was driving on [XXX] in San Diego going 75 mph and I received a number of alerts and flashing and audible sounds. When I looked at the dash it had an alert that said performance unstable pull over place vehicle in park. I immediately lost power to the accelerator and the car started to slow so I pulled over on the shoulder. Luckily, I was in the right hand side lane in the carpool section, and there was a shoulder. If there had been no shoulder, I would-??ve been stuck in traffic in the lane. The car would not restart and I had to have it towed from [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2021 Jeep Wrangler. The contact stated that while turned off on several occasions the vehicle failed to charge above 95%. The vehicle was taken to a dealer where a software update was performed. The contact stated that 10 days later the vehicle was taken to a different dealer where it was discovered that the VIN was included in NHTSA Campaign Number: 24V720000 (Electrical System). Additionally, the contact stated that the A/C unit failed to operate as intended, the gear shifter was stiff, and the "Electric Charging port Failure" message was displayed. The manufacturer was not notified of the failure. The failure mileage was approximately 35,500.
Backup camera not working (intermittent). There are times when the backup camera just gives a black screen. This is a safety issue as we can't then see what person or thing may be behind us. This can cause great damage or injury to ourselves and others. The dealership looked at the issue twice, but could not get it to malfunction, and so had no idea how to repair it.
A D V E R T I S E M E N T S
- Chillicothe, OH, USA