This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle is a 2020 Wrangler sahara. There is excessive play in the steering wheel. Sitting still there is about 2'-3' steering wheel movement left & right. At highway speeds there is constant steering wheel response to keep the vehicle in your own lane. Even then its wandering in your lane. I had a 2013 Wrangler sahara and it didn't have this issue. Dealer has seen it and said everything is normal. Actually, said it's comparable to other Wrangler, they didn't say it was normal. I asked them instead of an improvement they made them worse? they had no answer.
I just purchased a 2020 Jeep Wrangler 2 door sport S on 01/30/2020 and 1 week later was taken back to dover Dodge to fix a serious steering problem. The appointment was made for a week later, and the dealer kept the Jeep Wrangler for 1 week. I then pick up the Jeep and was told they change the steering box and problem fixed. The next day I was traveling to work on the highway and I was all over the highway, same problem with steering called them back on 02/22/2020/and they gave me an appointment for today 03/02/2020 I am hoping they actually fix the problem, I feel it is a safety issue and should be addressed by Chrysler Jeep
When getting to highway speeds or anything over 40mph. I have to steady provide feedback into the steering wheel. It is hard to keep it in the lane. I have never had a car or any other Jeep do this. It feels very unsafe.
While driving the steering has a large amount of play, fails to hold a straight line, and requires constant correction. At highway and interstate speeds, it is difficult to keep the vehicle in the desired lane especially around curves and restricted lanes. Steering assist system feels as though it goes in and out daily. In addition, vehicle steering wheel does not return to center when turning and requires driver correction after turning. Dealership has inspected vehicle and noticed some drivability issues. A tsb 19-002-19 was done for a steering damper issue, but additional steering issues were noticed. 'floating on the front end' was reported by test driving tech but after checking alignment claimed everything was in spec. No resolutions offered through dealership or escalation with fca. I worry about the ability of this vehicle to stay on the road under normal driving corrections.
Vehicle wanders back and forth brand new 2020 Wrangler unlimited dealer worked on it was probadly 50 persent better but still chasing steering wheel to keep in lane they said they did everything they could unless it is recalled saw today Jeep is recalling some 2020 Wrangler with left lower arm bracket is welded in wrong place could this be the problem recall starts on March 14 vehicle is back in shop again for water leak from roof into cab been there so far 5 days they have it more than me also a lot of wind noise from front doors on both sides not bad for a vehicle that cost a little short of 50000$ lousy qualty control can you tell me what happens next
- Columbus, IN, USA
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2020 Jeep rubicon unlimited pulls to the right at speeds above 35mph and needs constant correcting to stay straight on a flat paved surface. This is not a road crowning issue, happens on surface streets or highway but most noticeable on highways. You can feel the resistance of the steering wheel that wants to naturally be in a right pulling position. Furthermore, you can see the difference in balance by turning to the left and watching the steering wheel come back to center...turn to the right and it barely moves back to the left...it wants to stay right. Jeep says they have no fix for this problem, yet it has been reported since 2018. Inferior parts and the inability to make adjustments has perpetuated this issue. The NHTSA must force fca to create a permanent fix for this problem. See also 11258580. Consumer stated old aluminum gear box was replaced and PCM software updated. Alignment check will be done following week.
2020 Jeep Wrangler unlimited rubicon. The driver side control arm bracket on my front axle is not welded on one side. The weld missed the bracket all together. There is a recall for some 2020S, but mine is not listed. Jeep told me since mine is not listed, there is nothing they can do. Also even if it was impacted, there is no fix yet. My front axle could come loose at any time due to missing weld causing a loss of control. This is a serious safety concern and they will not do anything about it.
I call it the wandering wheel has done this from day one from dealer lot. The vehicle wanders all over the road, constantly having to correct the steering. Very stressful while driving on highway and or interstate. Very easily could lead to lose of control of vehicle. I've contacted Jeep wave and they know the issues which is steering gearbox as they have the same issue with 18 & 19's. they know what the issue is but still can not get the issues fixed.
I purchased the vehicle last Friday and shortly after that I have discovered a loose steering with a 2 inch dead spot when traveling over 40mph. I feel unsafe driving it on the highway especially on uneven pavement. Driving in the tunnel feels like I am fighting for my life. We did contact the dealer however, they denied the problem stating the vehicle is up to spec.
New 2020 Jeep Wrangler with 300 miles, wants to "wander" instead of going in a straight line while moving. There is about 1/2" of play (left to right from dead center) that doesn't move the car in either direction. Uneven roads makes the car wander even worse. Dealer checked on 1/21/20 and said nothing was found wrong (see attached jpg file.
While driving the Jeep, it is almost impossible to keep the vehicle in a straight line. I have to constantly adjust the wheel to keep myself in my lane, otherwise I drift from left to right. It does not matter the speed either, if I don't keep correcting myself, I just end up in the lane next to me or almost crossing over the lines. Besides the vehicle wandering all over the road, the steering is very loose.
Vehicle is wandering all over the lane, steering feels "loose" and it is hard to keep the vehicle straight in lane. Happens at all speeds but it's more noticeable at highway speeds (50-70mph). I had "near miss" when driving West on I-10 before baytown where road works are happening and the road has been barricaded on both sides making the road too narrow. So when driving side by side with an 18wheeler it was almost impossible to be precise and keep the vehicle straight. I had to brake hard to let the 18wheeler go and try to avoid another one passing me and being in the same situation. If you hold the steering wheel straight, the vehicle won't do the same, so you have to give constant input to avoid going to other lanes. I've found massive complaints on Jeep forums and youtube. Some videos are actually leading to a solution by replacing the steering box, flashing the power train control module or replacing the trac bar as well, etc. I'm about to visit the dealership for second time after the issue was not resolved on first visit. Only alignment was done and they said the steering issue was "normal" and that all new Wrangler were like that. Thanks for your time.
Car pulls to the side, have to continuously give inputs to the steering wheel to keep car centered. It is a brand new car. Bought 1/17/2020, and today's date is 1/20/2020
From the day the Jeep was driven off of the lot with 20 miles on it it has experienced what can be described as loose or unresponsive steering. There is no noticeable play in steering when stationary, however when in motion there exists about 1 or 2 degrees of dead or unresponsive range in the steering. When the steering wheel is moved left or right for 1 to 2 deg. There is no response or a delayed response from the wheels. As most Wrangler' steering will wander to some degree, this can cause dangerous body roll, over-correction in steering and loss of traction in snowy conditions, particularly when 4WD is engaged. This has caused loss of traction, near accidents and veering off of roads in multiple occasions. This Wrangler has been in the dealership's shop multiple times where the service manager and mechanics agree that this issue exists, however claim to not know how to fix it. Interactions with fca (Jeep) have produced no results as they claim to be unaware of such issues.
Hi - I purchased a new Jeep on 12/31, while took the delivery and driving back home, the Jeep wandering all over the lane. This is very unusual for a new Jeep. The Jeep goes left and right. On a narrow lane, its a risk to drive as such. This is a huge safety issue - because of wandering could cause accident and potential cause of death as well. I urge NHTSA to understand this issue and help with the Jeep manufacture / dealer to fix at their own expense at the earliest. Also I am sure other consumers experiencing the same issue and like to file this complaint and help the community
I have a serious issue with the steering of my Jeep. It feels as if I am driving on an air hockey table. I have had this issue right after I purchased the vehicle in October. I took it in to the deal immediately after I could barely keep it on the road. They said there was an open recall on Jeep for this issue. They sold me a vehicle with an open recall. They replaced one lower link on the passenger side, nothing else. This did not correct the problem. Brought it to another dealer. They gave me the standard trope that it could be the tires, and that there was nothing wrong. As I have seen on a lot of Jeep forums this seems to be a common problem. This is a serious safety issue and I want Jeep to repair this issue. Someone will be killed by not being able to keep their vehicle on the road or even in their lane. Well, I don't want it to be me or anyone else I come in contact with. Please help me.
The steering is very loose. You can turn the wheel several inches before the car reacts. Difficult to keep the car between the lines. The tire inflation has been checked.
The steering on this Jeep is dangerous. It will not return to center, which at low speeds means it will turn in a circle and you have to steer back when making a turn. At high speeds it means constantly overcorrecting and correcting to keep vehicle in lane. This is tacking back and forth at high speeds to avoid hitting vehicles or barriers on either side of you. Terrifying. There is also a large dead spot in the steering from about 11 to 1 making this even tougher. Jeep told me "this is as designed." Even though they could see the problem, the weren't allowed to try any solutions. This is a severe safety issue and needs to be corrected/recalled before it kills someone. There should be no vehicle that should be "designed" not to return to center and have minimal steering control at highway speeds. A second problem is that it tends to really wander with any outside force. A slight breeze will mean you are all over the road, and without being able to return to center you are again guessing at center and end up tacking back and forth even at lower speeds. The dealer also noted this.
A D V E R T I S E M E N T S
- Philadelphia, PA, USA