This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle is wandering all over the lane, steering feels "loose" and it is hard to keep the vehicle straight in lane. Happens at all speeds but it's more noticeable at highway speeds (50-70mph). I had "near miss" when driving West on I-10 before baytown where road works are happening and the road has been barricaded on both sides making the road too narrow. So when driving side by side with an 18wheeler it was almost impossible to be precise and keep the vehicle straight. I had to brake hard to let the 18wheeler go and try to avoid another one passing me and being in the same situation. If you hold the steering wheel straight, the vehicle won't do the same, so you have to give constant input to avoid going to other lanes. I've found massive complaints on Jeep forums and youtube. Some videos are actually leading to a solution by replacing the steering box, flashing the power train control module or replacing the trac bar as well, etc. I'm about to visit the dealership for second time after the issue was not resolved on first visit. Only alignment was done and they said the steering issue was "normal" and that all new Wrangler were like that. Thanks for your time.
Car pulls to the side, have to continuously give inputs to the steering wheel to keep car centered. It is a brand new car. Bought 1/17/2020, and today's date is 1/20/2020
From the day the Jeep was driven off of the lot with 20 miles on it it has experienced what can be described as loose or unresponsive steering. There is no noticeable play in steering when stationary, however when in motion there exists about 1 or 2 degrees of dead or unresponsive range in the steering. When the steering wheel is moved left or right for 1 to 2 deg. There is no response or a delayed response from the wheels. As most Wrangler' steering will wander to some degree, this can cause dangerous body roll, over-correction in steering and loss of traction in snowy conditions, particularly when 4WD is engaged. This has caused loss of traction, near accidents and veering off of roads in multiple occasions. This Wrangler has been in the dealership's shop multiple times where the service manager and mechanics agree that this issue exists, however claim to not know how to fix it. Interactions with fca (Jeep) have produced no results as they claim to be unaware of such issues.
Hi - I purchased a new Jeep on 12/31, while took the delivery and driving back home, the Jeep wandering all over the lane. This is very unusual for a new Jeep. The Jeep goes left and right. On a narrow lane, its a risk to drive as such. This is a huge safety issue - because of wandering could cause accident and potential cause of death as well. I urge NHTSA to understand this issue and help with the Jeep manufacture / dealer to fix at their own expense at the earliest. Also I am sure other consumers experiencing the same issue and like to file this complaint and help the community
I have a serious issue with the steering of my Jeep. It feels as if I am driving on an air hockey table. I have had this issue right after I purchased the vehicle in October. I took it in to the deal immediately after I could barely keep it on the road. They said there was an open recall on Jeep for this issue. They sold me a vehicle with an open recall. They replaced one lower link on the passenger side, nothing else. This did not correct the problem. Brought it to another dealer. They gave me the standard trope that it could be the tires, and that there was nothing wrong. As I have seen on a lot of Jeep forums this seems to be a common problem. This is a serious safety issue and I want Jeep to repair this issue. Someone will be killed by not being able to keep their vehicle on the road or even in their lane. Well, I don't want it to be me or anyone else I come in contact with. Please help me.
The steering is very loose. You can turn the wheel several inches before the car reacts. Difficult to keep the car between the lines. The tire inflation has been checked.
The steering on this Jeep is dangerous. It will not return to center, which at low speeds means it will turn in a circle and you have to steer back when making a turn. At high speeds it means constantly overcorrecting and correcting to keep vehicle in lane. This is tacking back and forth at high speeds to avoid hitting vehicles or barriers on either side of you. Terrifying. There is also a large dead spot in the steering from about 11 to 1 making this even tougher. Jeep told me "this is as designed." Even though they could see the problem, the weren't allowed to try any solutions. This is a severe safety issue and needs to be corrected/recalled before it kills someone. There should be no vehicle that should be "designed" not to return to center and have minimal steering control at highway speeds. A second problem is that it tends to really wander with any outside force. A slight breeze will mean you are all over the road, and without being able to return to center you are again guessing at center and end up tacking back and forth even at lower speeds. The dealer also noted this.
While driving at speeds between 35 and 65 mph, the vehicle will wander from left to right causing the driver to constantly correct the vehicle to stay within the lane. The vehicle will also pull to the left or right when applying the brakes. Once I swerved half a lanes width under heavy braking. The vehicle has 3100 miles on it. At all times regardless of the road condition this behavior exist and the internet is full of complaints. This is a major safety issue, not a performance issue. Please watch this video as he does a great job describing the issues surrounding the safety of this product. Https://www.youtube.com/watch?V=gzes1_cj99S I believe if something does not happen immediately there will be accidents. I had to fight with Jeep to get a rental for three days. This is not a tire pressure issue or simple alignment issue and that's how the dealers are trying to fix this issue, with band-aids I ask for you to read and take this message very serious as I am concerned for anyone with this vehicle and these handling problems. It is a know issue and Jeep continues to put people in these cars. The Jeep are still being sold without a proper confirmation that they are safe. I know, because I have one....
Vehicle has too much free play or wandering while on the freeway. Not safe with my family as I have to constantly correct the steering. Not safe to take both hands off the steering wheel.
Steering is loose which manifests as wandering while driving. Constant correction is needed to stay in a lane. This is fatiguing and could lead to an accident.
While driving at around 40+ mph on the highway, the vehicle wanders from side to side, requiring constant steering input to stay within the lane. Failing to correct the steering (even briefly) results in the vehicle unintentionally departing from the lane.
The steering is loose and has play in the steering wheel. It is difficult to keep the Jeep going straight because you constantly have to make steering corrections. The 'dead zone' play in the steering wheel happens while stopped and driving.
While driving on a highway, and also on local roads, a service shifter error message comes up on the dash display. Right after that numerous error lights come on indicating numerous failures along with a check engine light. In addition, the steering locks up making it extremely difficult to steer the vehicle. Makes it very difficult to steer the vehicle when this happens. And, it has happened several times. There are videos online that show this failure on other new Jeep Wrangler.
My 2020 Jeep Wrangler rubicon unlimited exhibits the loose steering issue affecting the 2018/19 and 2020 jl models. While driving the vehicle at all posted speeds it requires constant left and right steering wheel corrections or input to keep the vehicle from wandering out of the lane. Fca and their dealers have stated that as of Nov 18, 2019 there is no fix and that their engineers are aware of the situation. This loose steering can also be seen in the parked stationary position by simply turning the steering wheel between the 11 O'clock and 1 O'clock positions and not seeing the front wheels react or move at all. I have only 455 total miles on this Jeep and per my dealers instructions I have parked the Jeep as it is unsafe to drive. Fca/Jeep will do nothing and also declined to buyback the vehicle so we have retained legal counsel.
The steering is very loose and dangerous to drive at speeds over 50 mph. This is not a safe vehicle and will result in injury or death to the driver and its occupants.
Took my Jeep Wrangler in for service to address a serious highway speed over steering issue. At freeway speed you can not hold the Jeep into a curve with drifting out of the radius of the curve. This forces a slight correction which over corrects the other way. I also have my premium sound left speakers cutting out periodically when driving.
While driving at highway speeds, the steering become sloppy and unresponsive. This causes the vehicle to wander from side to side. The steering is loose, so any correction to prevent the wandering is not enough or too much. This causes a loop where the wandering becomes side to side driving. At these speeds it is in danger of flipping or hitting another car. Any wind or seam in the road is also cause for concern, as the outisde forces cause the driver to correct the vehicle. With the steering correction is nearly impossible. 2 events in 1 week of ownership resulted in letting the car coast to a stop (on highway shoulder) in attempt to regain composure after excessive side to side wandering nearly flipped the car. It is unsafe to drive.
A D V E R T I S E M E N T S
- Lake Charles, LA, USA