This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving at speeds between 35 and 65 mph, the vehicle will wander from left to right causing the driver to constantly correct the vehicle to stay within the lane. The vehicle will also pull to the left or right when applying the brakes. Once I swerved half a lanes width under heavy braking. The vehicle has 3100 miles on it. At all times regardless of the road condition this behavior exist and the internet is full of complaints. This is a major safety issue, not a performance issue. Please watch this video as he does a great job describing the issues surrounding the safety of this product. Https://www.youtube.com/watch?V=gzes1_cj99S I believe if something does not happen immediately there will be accidents. I had to fight with Jeep to get a rental for three days. This is not a tire pressure issue or simple alignment issue and that's how the dealers are trying to fix this issue, with band-aids I ask for you to read and take this message very serious as I am concerned for anyone with this vehicle and these handling problems. It is a know issue and Jeep continues to put people in these cars. The Jeep are still being sold without a proper confirmation that they are safe. I know, because I have one....
Vehicle has too much free play or wandering while on the freeway. Not safe with my family as I have to constantly correct the steering. Not safe to take both hands off the steering wheel.
Steering is loose which manifests as wandering while driving. Constant correction is needed to stay in a lane. This is fatiguing and could lead to an accident.
While driving at around 40+ mph on the highway, the vehicle wanders from side to side, requiring constant steering input to stay within the lane. Failing to correct the steering (even briefly) results in the vehicle unintentionally departing from the lane.
The steering is loose and has play in the steering wheel. It is difficult to keep the Jeep going straight because you constantly have to make steering corrections. The 'dead zone' play in the steering wheel happens while stopped and driving.
- Arnold, MO, USA
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While driving on a highway, and also on local roads, a service shifter error message comes up on the dash display. Right after that numerous error lights come on indicating numerous failures along with a check engine light. In addition, the steering locks up making it extremely difficult to steer the vehicle. Makes it very difficult to steer the vehicle when this happens. And, it has happened several times. There are videos online that show this failure on other new Jeep Wrangler.
My 2020 Jeep Wrangler rubicon unlimited exhibits the loose steering issue affecting the 2018/19 and 2020 jl models. While driving the vehicle at all posted speeds it requires constant left and right steering wheel corrections or input to keep the vehicle from wandering out of the lane. Fca and their dealers have stated that as of Nov 18, 2019 there is no fix and that their engineers are aware of the situation. This loose steering can also be seen in the parked stationary position by simply turning the steering wheel between the 11 O'clock and 1 O'clock positions and not seeing the front wheels react or move at all. I have only 455 total miles on this Jeep and per my dealers instructions I have parked the Jeep as it is unsafe to drive. Fca/Jeep will do nothing and also declined to buyback the vehicle so we have retained legal counsel.
The steering is very loose and dangerous to drive at speeds over 50 mph. This is not a safe vehicle and will result in injury or death to the driver and its occupants.
Took my Jeep Wrangler in for service to address a serious highway speed over steering issue. At freeway speed you can not hold the Jeep into a curve with drifting out of the radius of the curve. This forces a slight correction which over corrects the other way. I also have my premium sound left speakers cutting out periodically when driving.
While driving at highway speeds, the steering become sloppy and unresponsive. This causes the vehicle to wander from side to side. The steering is loose, so any correction to prevent the wandering is not enough or too much. This causes a loop where the wandering becomes side to side driving. At these speeds it is in danger of flipping or hitting another car. Any wind or seam in the road is also cause for concern, as the outisde forces cause the driver to correct the vehicle. With the steering correction is nearly impossible. 2 events in 1 week of ownership resulted in letting the car coast to a stop (on highway shoulder) in attempt to regain composure after excessive side to side wandering nearly flipped the car. It is unsafe to drive.
The steering is very loose and extremely dangerous on the highway. While driving on the highway, it is extremely difficult to steer straight. I have to make large steering wheel adjustments just to remain in the lane. Driving this Jeep is very unsafe at highway speeds.
We purchased this 2020 Jeep on 09/03/2019 and the same day noticed an issue with the steering. It would sway in the lane and you constantly have to correct it. I notified the dealer immediately and got almost zero response. I drove it to the dealership the next day and was told they were aware of the problem but didn't have a fix for it. I was blown away, I had just paid over $50,000 for a brand new Jeep that had 3 miles on it and it had a problem. I was told to call some 800 number and maybe they could help me. I complained again about the problem to my salesman and he scheduled a service appointment. I took the Jeep in and they said that they done an alignment and that the tires were a little over inflated so they brought them to factory pressure. Again, this is a brand new Jeep that they had just ran through what they call pdi when they come off the truck. So if the tire pressure was wrong, then it was wrong because they didn't check it. I received the Jeep back and there was no difference at all. I'm honestly at my whits end with it. I found online that this is a major issue and thought maybe I could get some help from you guys.
New 2020 Wrangler unlimited rubicon just a week old. Been into dealer 3 of those 7 days for the following: 1.) significant pull to the right on flat surface streets or highways regardless of speed. Alignment was done and in specs, yet the problem exists. Rotated tires back to back and side to side..no fix. Constant correction required every few seconds making it not just a safety issue, but also an exhausting driving experience. 2.) steering wheel is off centered about 5+ degrees to the right and wants to continuously go back to that position. Does not align straight. Can feel it resisting me wanting to go back off center to the right. There is play in the steering wheel, and you can see that it wants to stay off center all the time. 3.) steering wheel when making a left turn immediately comes back towards center to the right and feels like it resists when wanting to turn left; however, when making a right turn, there is no resistance and it does not comeback to center willingly as it should. Dealer does not know what to do at this point, and asked that I wait for a software update to come out in next 3-6 months. I do not find this to be an acceptable option. See also 11307713.
Significant "dead-zone" at center. Inconsistent steering feedback. Significant wandering, making it difficult to keep vehicle centered in lane. Essentially feels like having to play "ping-pong" with constant corrections to keep Jeep in lane, constantly weaving. Happens at all speeds. Is not related to weld issue with prior models, I don't think. Very scary and concerning at higher speeds.
Driving at highway speeds, the steering feels loose and the Jeep tends to wander left and right. Under certain circumstances, such as curves in the highway, especially going downhill, controlling the direction of the vehicle becomes difficult and scary. The only thing to do under such circumstances is to slow down sufficiently to maintain directional control. On Sept 1, 2019 I've almost ran into the median divider on I-70 West, West of evergreen co. On Sept 2, 2019, I was struggling to stay in my lane heading East on I-70 into denver, just East of golden,
The contact owns a 2020 Jeep Wrangler. When the steering wheel was turned approximately three inches in either direction, the front wheels would not turn immediately. The contact indicated that there was excessive "play" with the steering. Dwayne taylor Chrysler Jeep (2052 us hwy 641 N, murray, ky) was notified and stated that the vehicle was operating normally. The manufacturer was not notified. The failure mileage was 100.
On September 16 2019 my wife and I purchased a 2020 Jeep Wrangler, we only drove it about an eighth of a mile I didn't see a reason to go any further because we were trading in a 2014 that steers and stays on the road perfectly. It was late in the day when we picked it up and we wanted to go towards the mall to get something to eat the Jeep was all over the road extra movement in the steering wheel it didn't correspond to any movement of the tires it was exhausting to drive it to and from the mall. I took it in the next day to have the service manager drive it he didn't see a problem he told my salesman I went for a ride with my salesman and he could see the problem and feel it in the steering wheel. I went the next day and ask the service manager to go with me for a drive I asked him do you see the problem he said what am I looking for which was bologna because I know he can feel it he said they would look into it see if there were any recalls I told him the internet is full of the problems something has to be done I won't let my wife drive this vehicle I know in the recall numbers that you had that I checked first it doesn't say anything about me but this Jeep is a load of trouble please help us whatever can be done we need it we're not driving it unless we have to and then only I will do it the only extra thing I could say is if the service manager took it for a ride on the curved roads up behind the dealership which is greenwood auto in cortland Ohio if you're constantly turning a wheel it's not as noticeable because you're taking the slack out of the turn otherwise you've got I'm not sure possibly three or four inches of free play
Continuously wondering driving on road going 30 mph to 60mhp could not keep vehicle straight in between the lines on the road.it happened the first time we took vehicle home from brand new purchase
A D V E R T I S E M E N T S
- Soquel, CA, USA