This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle is not subject to the same recall as other Jeep but has the same steering vibration dampener defect. After hitting a bridge seam across the highway or a pothole the wheel and steering column shake uncontrollably forcing me to slow and attempt to get off the highway.
My 2020 Jeep Wrangler jlur has a dead spot in the steering wheel that is about 1.5 to 2 inches of steering turn with no response. It is very hard to keep it from over steering especially at speeds more than 50 mph. I have to constantly make micro-adjustments to keep it in my lane. When large trucks like 18 wheelers pass me it gets very dicey. I've gotten scared to drive on the freeway with my Jeep now. There is no excuse at all for a vehicle to drive this poorly. I paid nearly $60K for this car and it only has 5,000 miles on it thus far. The problem started at about 2,700 miles. I haven't even had my first oil change yet. I have heard many others with jl's having the same problem. Fca needs to recall the steering on jl Wrangler before people get injured or die from this steering issue. It's not safe!!
I purchased the Jeep 7/4/2020 new off the lot with 9 miles on it. I noticed right away driving home that the car wandered a lot and I spent a lot of time correcting the steering to stay in the lanes. It was scary. I had even more difficulty on the back roads here in North Carolina and especially on the freeway with any kind of wind. I spent a lot of time on the Jeep boards and found the tsb bulletin that came out about the replacement of the aluminum steering box with 2 screws with the steel steering box with the 4 screws. I took it in the beginning of September and the box arrived mid-October due to the backlog. It was installed but it made little difference. I had other warranty issues with the Jeep and continued to ask each time I went in and was told that's just Jeep and there is nothing they could do. I had an older Jeep as a rental for a whole week and it didn't have this steering issue. I took it to another dealership who compared the notes of what was done and confirmed there was nothing more they could do as protocol was followed. The car is dangerous. I can't let my kids drive it as it is really only for an advanced driver who can deal with the constant wandering in and out of the lanes. I have a video I can submit but it looks like mov files are not accepted. Please advise if you want a copy of the movie after the steering box replacement.
The Jeep wanders so I have to constantly correct steering also it pulls to the right and darts back and forth wen im passing other cars or on windy days I don't feel safe driving it my wife wont drive it at all I even got a for weel alignment it didn't help the problem they need to fix this problem
While driving on hwy 65 mph, I noticed my steering getting hard to control, I then realized that it was locked in the straight forward position, after a few seconds of forcefully trying to turn the wheel it finally broke free, I exited the hwy and went straight to the house. This is the 3rd time. Quit scarry in traffic I must say. It does drive normal now, but I don't know if it will happen again.
- East Elmhurst, NY, USA
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Vehicle shakes violently when driven at speeds over 50 mph causing loss of steering control. Each instance requires immediate stoppage of vehicle and the need to seek emergency road side area to pull over onto for safety. This frightening effect occurs intermittently and without warning.
My Jeep is all over the road, I can hardly keep it between the lines. It zigs, it zags, the steering wheel has a 30 degree dead spot. I took it in to the dealer and they claimed they replaced my steering box. That did nothing to fix the problem. This Jeep is dangerous!
8 spd transmission continuously up an down shifting at highway 5th6th7enth gear maybe 8th and city driving very dangerous in roundabouts. No deceleration downshift until 2nd gear slam you into the dashboard.stays in gear at stop have put in neutral. Poorr fuel mileage 13-14mpg highway 12-14mpg city. Steering lots lane wondering continuously steering easy-to-cross lanes on curves if tire hits grove in road may shoot in other lane. Dealership said that's normal
When driving the vehicle on the highway, the vehicle wanders excessively side to side often exceeding lane lines. It is extremely difficult to maintain lane of travel at any speed over 30 mph. There are inches of play in the steering wheel rotation. When braking hard the vehicle pulls hard to one direction either left or right. The vehicle is a brand new 2020 with less than 5,000 miles. Took the vehicle in to have it checked. Service department said they ordered a new steering gearbox.
Very loose steering from factory, with original ae steering box. Had the recent tsb done that replaced with aa (black) version of box and steering is still loose, a lot of freeplay and vehicle wanders at speeds above 40. Still dangerous.
Excessive play in steering wheel which results in constant steering correction to stay in the lane. There is an unresponsive dead zone of several inches allowing the Jeep to wander from left to right. This issue occurs at low and high speeds both on highways and secondary roads making the Jeep Wrangler difficult to control. While following behind the Jeep Wrangler on a highway, it appears as if the driver is either distracted or intoxicated as the Jeep wanders in and sometimes out of the lane making it a hazard.
The vehicle "wanders" in its lane. Driving at any speed above approx. 30 mph. Requires full attention to stay in lane, higher speed highway corner are exhausting & feels dangerous.
This is a 2020 vehicle you can not drive safely on the highway. The play in the steering wheel makes controlling this vehicle at low speeds challenging but at speeds above 55 mph it is a horror, especially when trucks go by. The dealer says it is a problem but no fix has been issued. Once someone is killed maybe they will fix this. If I knew about this issue I would never have purchased it as it puts my family at risk from an accident. Please help with this before someone is killed
The day my husband purchased this vehicle for me, I drove down to my house on a highway (speed limit was 55 mph), I noticed steering wheel starts wobbling at a speed of 50-55 mph, it wobbled more going around the curb, it really scared me so I had to stop the car and ask my husband to drive and see what his opinion on the loose steering wheel. He said he felt the same wobble as I did and called the sales person to have their service department check it out. This vehicle is doing same things that it had described in the death wobble class action lawsuit. This is brand new 2020 Jeep Wrangler rubicon, their top of the line Jeep. Two days later, my car was in the shop, they checked it out and said steering wheel was defective and needed to order the part which was not available until November and gave me a number to call the Chrysler parts department for speedy delivery on the part. The case manager said parts will not be available until November no matter who called because they have a lot of people waiting on this part(a new steering gear). The manufacturer knew that they were putting out vehicles with defective parts and dealer knew that this vehicle had the bad parts since it was in their tbs but they still selling these vehicles on their car lot. Since then, they got the new part and replaced it but still had the same wobbly steering wheel, very scary feeling. I have the detailed notes on what has happened with this vehicle. My husband purchased this vehicle with 575 miles on it.
When the vehicle is in motion there is a noticeable amount of play in the steering. So much as an inch or more to either side of 12 O'clock. It is nerve wracking when driving at highway speeds. The steering wheel keeps see-sawing back and forth. I've had it to the dealer where purchased three times for this problem. There is a service bulletin out regarding the steering gear box. The dealer installed the parts that needed replacing. This did not correct the problem. They state that this is normal for the Jeep Wrangler. Believing that it is not normal I took it to another dealer. I received the same response, it cannot be adjusted or corrected in any way. Again they stated that this is normal for the Wrangler. I have repair invoices, but do not know how to upload them. From inquiring on the internet about the problem I see that there quite a few blogs that people have written in regarding the same problem.
Unsafe loose steering in this 2020 Jeep Wrangler sport S willy's edition.. the wheel has a large dead space requiring over correcting to maintain the vehicle in it's lane. Due to the dead space I have to perform a "sawing motion" to keep the Jeep in its lane. The excess steering wheel motion is at low speeds as well as highway speeds. The Jeep can veer right or left depending on the road. When I hold the wheel completely still, the tires can be felt moving right and left. My 16 year old son almost wrecked the Jeep the first day in a 25 mph neighborhood due to the overcorrecting needed to steer it straight.. this is a safety issue and needs to be corrected before someone is hurt or killed. I was told initially this was a "Jeep thing" by someone at the dealership. I did take it in to the dealership and the tech without driving it right away said you need a new steering box. I purchased this Jeep Sept 23. There was a service bulletin that came out Aug 10 by the company # 08-074-20 for improved steering feel. Please do something about this. There is a steering problem that would not be accepted by any other car. It is not a "Jeep thing".
Dead spot in the middle of the wheel, pulls to the right, and there is a wobble or looseness to the steering especially in right hand turns and at lower speeds
I purchased my 2020 Wrangler jl on 08/24/2020. This Jeep's steering wheel responsiveness is "loose" at speeds of 55+ mph, I do not feel in control of the Jeep at times and it is unnerving. This is especially noticeable on a highway bend or a narrow road passage, it is challenging to maintain the vehicle in a constant trajectory. I have taken it to the dealer and they did a wheel alignment which helped a little, but still problematic. The steering wheel wanders and it is an exhaustive effort to keep it straight.
The vehicle develops "death wobble" when hitting bumps within the road, to the point that all control over the vehicle is lost until speeds are reduced to below 20 mph. The steering becomes extremely violent, preventing any corrective measures from being possible. Early today, the event almost caused a three car accident in a residential community. Hit a bump around 40 mph and lost all control of the vehicle.
A D V E R T I S E M E N T S
- Hopkinton, MA, USA