This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When driving the vehicle on the highway, the vehicle wanders excessively side to side often exceeding lane lines. It is extremely difficult to maintain lane of travel at any speed over 30 mph. There are inches of play in the steering wheel rotation. When braking hard the vehicle pulls hard to one direction either left or right. The vehicle is a brand new 2020 with less than 5,000 miles. Took the vehicle in to have it checked. Service department said they ordered a new steering gearbox.
Very loose steering from factory, with original ae steering box. Had the recent tsb done that replaced with aa (black) version of box and steering is still loose, a lot of freeplay and vehicle wanders at speeds above 40. Still dangerous.
Excessive play in steering wheel which results in constant steering correction to stay in the lane. There is an unresponsive dead zone of several inches allowing the Jeep to wander from left to right. This issue occurs at low and high speeds both on highways and secondary roads making the Jeep Wrangler difficult to control. While following behind the Jeep Wrangler on a highway, it appears as if the driver is either distracted or intoxicated as the Jeep wanders in and sometimes out of the lane making it a hazard.
The vehicle "wanders" in its lane. Driving at any speed above approx. 30 mph. Requires full attention to stay in lane, higher speed highway corner are exhausting & feels dangerous.
This is a 2020 vehicle you can not drive safely on the highway. The play in the steering wheel makes controlling this vehicle at low speeds challenging but at speeds above 55 mph it is a horror, especially when trucks go by. The dealer says it is a problem but no fix has been issued. Once someone is killed maybe they will fix this. If I knew about this issue I would never have purchased it as it puts my family at risk from an accident. Please help with this before someone is killed
- Jacksonville, FL, USA
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The day my husband purchased this vehicle for me, I drove down to my house on a highway (speed limit was 55 mph), I noticed steering wheel starts wobbling at a speed of 50-55 mph, it wobbled more going around the curb, it really scared me so I had to stop the car and ask my husband to drive and see what his opinion on the loose steering wheel. He said he felt the same wobble as I did and called the sales person to have their service department check it out. This vehicle is doing same things that it had described in the death wobble class action lawsuit. This is brand new 2020 Jeep Wrangler rubicon, their top of the line Jeep. Two days later, my car was in the shop, they checked it out and said steering wheel was defective and needed to order the part which was not available until November and gave me a number to call the Chrysler parts department for speedy delivery on the part. The case manager said parts will not be available until November no matter who called because they have a lot of people waiting on this part(a new steering gear). The manufacturer knew that they were putting out vehicles with defective parts and dealer knew that this vehicle had the bad parts since it was in their tbs but they still selling these vehicles on their car lot. Since then, they got the new part and replaced it but still had the same wobbly steering wheel, very scary feeling. I have the detailed notes on what has happened with this vehicle. My husband purchased this vehicle with 575 miles on it.
When the vehicle is in motion there is a noticeable amount of play in the steering. So much as an inch or more to either side of 12 O'clock. It is nerve wracking when driving at highway speeds. The steering wheel keeps see-sawing back and forth. I've had it to the dealer where purchased three times for this problem. There is a service bulletin out regarding the steering gear box. The dealer installed the parts that needed replacing. This did not correct the problem. They state that this is normal for the Jeep Wrangler. Believing that it is not normal I took it to another dealer. I received the same response, it cannot be adjusted or corrected in any way. Again they stated that this is normal for the Wrangler. I have repair invoices, but do not know how to upload them. From inquiring on the internet about the problem I see that there quite a few blogs that people have written in regarding the same problem.
Unsafe loose steering in this 2020 Jeep Wrangler sport S willy's edition.. the wheel has a large dead space requiring over correcting to maintain the vehicle in it's lane. Due to the dead space I have to perform a "sawing motion" to keep the Jeep in its lane. The excess steering wheel motion is at low speeds as well as highway speeds. The Jeep can veer right or left depending on the road. When I hold the wheel completely still, the tires can be felt moving right and left. My 16 year old son almost wrecked the Jeep the first day in a 25 mph neighborhood due to the overcorrecting needed to steer it straight.. this is a safety issue and needs to be corrected before someone is hurt or killed. I was told initially this was a "Jeep thing" by someone at the dealership. I did take it in to the dealership and the tech without driving it right away said you need a new steering box. I purchased this Jeep Sept 23. There was a service bulletin that came out Aug 10 by the company # 08-074-20 for improved steering feel. Please do something about this. There is a steering problem that would not be accepted by any other car. It is not a "Jeep thing".
Dead spot in the middle of the wheel, pulls to the right, and there is a wobble or looseness to the steering especially in right hand turns and at lower speeds
I purchased my 2020 Wrangler jl on 08/24/2020. This Jeep's steering wheel responsiveness is "loose" at speeds of 55+ mph, I do not feel in control of the Jeep at times and it is unnerving. This is especially noticeable on a highway bend or a narrow road passage, it is challenging to maintain the vehicle in a constant trajectory. I have taken it to the dealer and they did a wheel alignment which helped a little, but still problematic. The steering wheel wanders and it is an exhaustive effort to keep it straight.
The vehicle develops "death wobble" when hitting bumps within the road, to the point that all control over the vehicle is lost until speeds are reduced to below 20 mph. The steering becomes extremely violent, preventing any corrective measures from being possible. Early today, the event almost caused a three car accident in a residential community. Hit a bump around 40 mph and lost all control of the vehicle.
I have experienced death wobble over 5 times and have 3K miles on vehicle. I have taken to the dealer and they replaced drag link and tie rods just to have it happen again. I had it happen on I-70 through a construction zone with no place to pull over. I had to stop in the middle of the interstate to take control of Jeep. This was very dangerous and frightening and I want to get the word out. I am not comfortable driving a brand new vehicle, totally unacceptable.
My Jeep has 10000 mi now and its been a year I have had it and the sway ontjw highway has got worse with time. It now is work to constantly correct the steering wheel to keep it in my lane on the highway.
I purchased a 2020 Jeep Wrangler rubicon. Driving home from the dealership I noticed it wandered right and left on the highway. After arriving home I checked the air pressure in the tires all set at 41psi spec is 36psi. After adjusting the air pressure we drove it again it was a little better but still wandered back and forth all the time. I noted you could move the steering wheel back and forth about an inch or more without the front wheels even moving" this is not acceptable. Called the dealer for an alignment and asked if this Jeep had the updated gear box" it did not so they did the gearbox. Made no difference still wanders all over the road. You really have to pay attention while driving this Jeep. Not acceptable for a 2020 vehicle.
Just bought this new Wrangler. Wanders all over the road. Dealer told me to get use to it as that is the way they drive. I have had it in to the dealer and still is a problem. I have parked it as it is unsafe to drive. Waiting for the next level from mi. Someone is going to get killed in one of these. In motion byway
Near high speed crash situation, twice, for fault that the dealership has confirmed but does not have a solution for! first incident... had to gently swerve on freeway when a car pulled into my lane without warning. Almost lost control, back end fishtailed horribly, turned the steering wheel back the other way to attempt to take control and massive oversteer caused the car to jump 2 lanes the other way. Lucky not to crash. Dealership took vehicle in a said there was a known fault that needed addressing! the vehicle had not been recalled, so if it is a known fault that is frightening. The had to get a part in which took approx 10 days. They also made some changes to the power steering. Car returned to us. On first drive on same stretch of freeway (70 and 75 mph), we were in a similar situation/incident. Again it should have been a bit of "nothing" situation, with a little swerve and that's all. Instead we once again lost control and spent approx 15 seconds getting under control and securely in one lane. It went back to dealership. The had for 12 days with zero update/contact. Then they told me a specialist had been pulled in and he had driven it and confirmed a safety issue at high speeds. The car was ordered through this dealership with large wheels as part of the package/order. The specialist switched to factory wheels and tested again - he said it was now ok, so wheels are the issue. The dealership offered one solution to make the car safe after this - put the factory wheels back on. No! if we could only have has factory wheels we would never have purchased a Wrangler in the first place! it's like buying a white car and then being told it has to be repainted red, when one hates red cars - not acceptable. The car has been in the dealership for more days than in our possession, and we cannot safely drive it on the freeway in the ordered form. Shocking
Failure date: 03/19/2020 purchased March 19, 2020. First Jeep. Noticed steering felt over reactive immediately. Brought back the next day and dealer said this is "normal" for a Jeep. The vehicle wanders at low speed and is worse at highway speed. Constant correcting is required to stay in one lane, which ends in overcompensating and a zigzag effect. It's very difficult to keep in a straight line at any speed. Feels extremely unsafe. Others have described the same conditions as 'loose' steering. Very concerned that Jeep does not seem to own up to the problem and proactively work toward a solution.
Since I purchased my vehicle in June I have noticed it pulling to the right when driving the steering is stiff on the left but loose on the right making it difficult to keep centered in the road without using two hands on the wheel. I have taken it to the dealer and they did a wheel alignment which helped a little, but still problematic. This is the 4th Wrangler I've owned and I never had this problem with my other Jeep. I read about the recall of the left control arm bracket. We looked under the Jeep axel and the left side is fine the right side control arm bracket appears cracked. I took a photo.
I purchased my 2020 rubicon last week 09/01/2020. This Jeep's steering wheel responsiveness is extremely "loose". at speeds of 55+ mph I do not feel in control of the Jeep at times and it is unnerving. This is especially noticeable on a highway bend or a narrow road passage. It is challenging to maintain the vehicle in a constant trajectory. The steering wheel wanders and it is an exhaustive effort to keep it straight. (I have previously owned 2 Wrangler and this was never an issue or experience. I am a loyal Jeep owner, but I do not feel safe.
A D V E R T I S E M E N T S
- Longmont, CO, USA