This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Violent shaking (Jeep Death Wobble) when vehicle is going 45+MPH and hits uneven uneven, rough road. A little bump will result in the front wheels and whole steering column to uncontrollably shake and can only be stopped by coming to a stop.
The Jeep wanders across the road when on the highway. It is extremely susceptible to road dips, lines, and other highway like surface deviations. The Jeep will be pulled rather violently from side to side when large trucks pass by. The issue is the steering will not easily correct the direction of the Jeep as it has a large dead spot (2 inches) in the middle of the steering circle. This is my 3rd Jeep and 4th solid axle automobile and I have never had this experience with any of the other autos I have owned.
Same problem as other Jeeps. Seems like any time driving over 50mph and hit some type of bump/hole, big or small, my steering wheel shakes violently. All 3 times this has happen, I had to exit to the emergency lane/reduce speed below 15mph in order to get the Jeep back under control. I tool Jeep in and all they did was align the front end. Since then, the problem is still occurring. The Jeep is back at the dealership now. It has less than 11500 miles since I bought it in 09/2020. I see there was a recall of this type of vehicle, but mind was not included. The problem seems to include my Jeep which was not in the recall. I am hoping something can be done to correct the problem since it is still on going and the dealership can not fix it.
Vehicle is always in need of correction while driving at higher speeds, will not stay in lane. Excessive play in steering wheel. Steering wheel will not return to center after turns. I have had this in the shop on numerous occasions for a fix, and no fix to this day.
I bought this 2020 Wrangler Unlimited Rubicon as a factory order, assembled in August 2019, delivered in September 2019. Since I got it, it has had incredibly loose steering. I was assured by the dealer this was standard. I previously owned a 2016 Jeep Wrangler (previous generation) that did not have the same looseness in steering. At my dealer's recommendation, I purchased and had them install a new steering stabilizer ($250) and upgraded control arms ($400). This helped the handling of the vehicle but did not improve the steering. I recently had the TSB 08-074-20 performed which replaced the steering gear box. It did not improve the steering at all and it continues to be loose. I can turn the steering wheel from 10 oclock to 2oclock and the wheels do not turn at all. This makes it incredibly difficult to drive, especially at high speed. I do not feel safe driving this vehicle above 55mph, especially around curves on the highway.
- Alexandria, VA, USA
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A bunch of lights started to pop on my dashboard and said things like Service Airbag System, Service Shifter, Traction Control On while I was driving on a busy road. My steering wheel was also locked so I was unable to turn left or right. Thankfully, I was on the right side of the road so I was somehow able to get on the side of the road and pull over. When I put my car on park, the car would start jerking forward. I turned my car on and off and it was still doing the same thing. I turned it off again and after about 15 minutes, my steering wheel was unlocked. I took my car to the dealership and had them take a look at it. A few days later, they "fixed" it and told me it was a battery issue and that it was resolved. Two days later, the exact same thing happened AGAIN while I was on a 1 way street. It was INCREDIBLY dangerous, because it happened right before I had to go up an S curve. It was in the middle of a storm and there were a lot of cars going the other way and a lot of cars behind me. I turned on my hazard lights and had to go up the curve very slowly and there was somewhere I could turn right. Since my steering wheel was locked, I wasn't able to turn onto the street and ended up in a patch of grass. My car is currently at the dealership again. They told me it was a wiring issue and they are going to keep it and test drive it a few times.
On 4 occassions two while being towed behind our RV the Jeep started jumping violently. Looked on the camera and felt like we were driving over big boulders but there were none. Thankfully we were going slow enough to stop without having an accident. On all four times it did not come back when we were going again. We are terrified of driving it and more so of towing it. Dealer found nothing wrong... We don't understand.
I have taken my Jeep Wrangler rubicon jlu into the dealership 3 times for loose steering at 7,507 miles. The tsb part number 08-074-20 was ordered and took over a month to come in. Once completed the steering did feel better for 2,000 miles and then became very loose again. It's very uncomfortable to drive speeds over 45mph. I have taken it back to the dealer with the same complaint and was told theres nothing wrong with the vehicle and I didn't know how to drive a Jeep Wrangler. I told them that it was the steering was fine for 7,000 miles with zero complaints and this was now my third Wrangler I've owed.
Steering is so loose that at highway speeds the continued motion back and forth on the steering wheel that is required to attempt to keep my vehicle in it's lane causes it to wobble and become unsteady on the roadway. It is loose all the time but is most dangerously noticeable when the vehicle is driven at higher rates of speed. The date listed below is just one date that I specifically remember although it happens all the time.
My vehicle is not subject to the same recall as other Jeep but has the same steering vibration dampener defect. After hitting a bridge seam across the highway or a pothole the wheel and steering column shake uncontrollably forcing me to slow and attempt to get off the highway.
My 2020 Jeep Wrangler jlur has a dead spot in the steering wheel that is about 1.5 to 2 inches of steering turn with no response. It is very hard to keep it from over steering especially at speeds more than 50 mph. I have to constantly make micro-adjustments to keep it in my lane. When large trucks like 18 wheelers pass me it gets very dicey. I've gotten scared to drive on the freeway with my Jeep now. There is no excuse at all for a vehicle to drive this poorly. I paid nearly $60K for this car and it only has 5,000 miles on it thus far. The problem started at about 2,700 miles. I haven't even had my first oil change yet. I have heard many others with jl's having the same problem. Fca needs to recall the steering on jl Wrangler before people get injured or die from this steering issue. It's not safe!!
I purchased the Jeep 7/4/2020 new off the lot with 9 miles on it. I noticed right away driving home that the car wandered a lot and I spent a lot of time correcting the steering to stay in the lanes. It was scary. I had even more difficulty on the back roads here in North Carolina and especially on the freeway with any kind of wind. I spent a lot of time on the Jeep boards and found the tsb bulletin that came out about the replacement of the aluminum steering box with 2 screws with the steel steering box with the 4 screws. I took it in the beginning of September and the box arrived mid-October due to the backlog. It was installed but it made little difference. I had other warranty issues with the Jeep and continued to ask each time I went in and was told that's just Jeep and there is nothing they could do. I had an older Jeep as a rental for a whole week and it didn't have this steering issue. I took it to another dealership who compared the notes of what was done and confirmed there was nothing more they could do as protocol was followed. The car is dangerous. I can't let my kids drive it as it is really only for an advanced driver who can deal with the constant wandering in and out of the lanes. I have a video I can submit but it looks like mov files are not accepted. Please advise if you want a copy of the movie after the steering box replacement.
The Jeep wanders so I have to constantly correct steering also it pulls to the right and darts back and forth wen im passing other cars or on windy days I don't feel safe driving it my wife wont drive it at all I even got a for weel alignment it didn't help the problem they need to fix this problem
While driving on hwy 65 mph, I noticed my steering getting hard to control, I then realized that it was locked in the straight forward position, after a few seconds of forcefully trying to turn the wheel it finally broke free, I exited the hwy and went straight to the house. This is the 3rd time. Quit scarry in traffic I must say. It does drive normal now, but I don't know if it will happen again.
Vehicle shakes violently when driven at speeds over 50 mph causing loss of steering control. Each instance requires immediate stoppage of vehicle and the need to seek emergency road side area to pull over onto for safety. This frightening effect occurs intermittently and without warning.
My Jeep is all over the road, I can hardly keep it between the lines. It zigs, it zags, the steering wheel has a 30 degree dead spot. I took it in to the dealer and they claimed they replaced my steering box. That did nothing to fix the problem. This Jeep is dangerous!
8 spd transmission continuously up an down shifting at highway 5th6th7enth gear maybe 8th and city driving very dangerous in roundabouts. No deceleration downshift until 2nd gear slam you into the dashboard.stays in gear at stop have put in neutral. Poorr fuel mileage 13-14mpg highway 12-14mpg city. Steering lots lane wondering continuously steering easy-to-cross lanes on curves if tire hits grove in road may shoot in other lane. Dealership said that's normal
A D V E R T I S E M E N T S
- Scottsdale, AZ, USA