This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There is a large amount of steering wandering while driving at slow and faster speeds. There is a significant amount of -??play-?? in the steering wheel while driving. I have to constantly correct the wheel while driving to stay in my lane. This is a very dangerous issue for me.
After one year of owning the Jeep Wrangler 2020 the steering wheel would lock up while driving. This not only puts me at risk but others also. After multiple times of this happening I have dodged multiple accidents and collisions with other cars and thankfully avoiding death. When the steering wheel locks & this happens I am not able to turn the wheel at all. We have attempted to get this car repaired by our dealership over 5 times, we are now in the process of the lemon law and FCA completely does not care. they are continuously brushing us off and dragging this whole process out. I have explained how dangerous this problem is and no one contacts us back. we have sent multiple emails and called and left voicemails and no one responds. FCA keeps asking for paperwork we have sent multiple times. This jeep wrangler is a death trap and I refuse to drive it. We are making payments every month and cannot enjoy the car. we have not even missed one payment and this is how we get treated. I will not recommend jeeps products to anyone. I don't think I will ever buy a jeep product again. I am putting this out there so no one else will be put in this miserable position or put their life In danger dealing with jeeps awful products. this needs to be addressed before someone dies.
I am getting an error message to "service shifter", and "service stability". The cars goes into a limp mode. The dash board alarms every error possible. Driving the car is unsafe, as it is unpredictable. When the car is off and the keys are not in it, the car will run in some way because the windshield wipers will start working. The vehicle has been brought to the dealership 4 times now with the same problem. They have not yet been able to permanently correct the issue. At most, I have gone 50 mile until the issue comes back. The warning messages will "ding" and appear on screen and the steering wheel will prevent driving any other way than straight forward. There were no other symptoms in the car, the car has been serviced regularly and on schedule by the dealership, and has approx 32K miles at this time. I have been researching the issue in different forums, and it appears that this has been reported as an issue since 2018. Unfortunately, I have yet to see a solution posted on the matter.
My husband and I have had 4 incidents of shaking of this vehicle after turning slightly when hitting a bump in the road whether traveling 45 or 65 miles per hour. Initially when leased had some steering issues which we attributed to tire pressure. 1st incident occurred 11/20 sent to garage and had a steering adjustment due to recall. In March of this year two other incidents. Complaints have been sent to the company, a case manager assigned. Currently in the garage, the diagnostic was negative and the car had to be broken down and a new stabilizer applied. Did not work according to tech, shaking was worse. I am waiting to hear from cm no verbal contact at all. The car is unsafe. I am not sure if anyone has reported however on line reports on electronic media are numerous. I feel it needs to be investigated due to the last incident on a 4 lane road passing a truck was scary. I do think death should be a reason and I think it is sad to have to contact an attorney to drive safety. Let me know if you need further details.
Steering is very loose. Large dead and makes it nearly impossible to maintain straight line in lane above 50 mph. Constant micro adjustments whenever vehicle is in motion. Jeep says nothing wrong. Something is very wrong! Recall is needed for this steering safety issue.
- Naples, FL, USA
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While driving down the highway, hit a pothole, and the vehicle started to shake very violently. Was unable to control the vehicle and crashed against the guardrail causing damage to the vehicle. This happened on January 22, 2022, in San Antonio, Texas.
a safety issue that has been termed the Jeep "death wobble" has occurred numerous times over the past 6 months. When a bump or pothole is confronted, there is a violent shaking of the steering wheel and front end and it takes anywhere from 5-15 seconds to resume control of the vehicle. This usually occurs at a speed of 55-65 miles per hour. control of the vehicle is virtually impossible when this occurs and only resumes stability when speed of the vehicle declines. Three repairs have been attempted to correct the issue, with genuine Chrysler parts used, but to no avail. This safety issue and dangerous condition has been documented with Chrysler since 2010 and there are 2 class action lawsuits still in place vs. Chrysler, the most recent being one regarding 2018-2020 jeep wranglers, filed in California.
Southbound on I75 in Tipp City, Ohio it was windy 15 -20 mph. Driving in right lane, experienced a burst of wind which placed me into the middle lane, fortunately no vehicle occupied this immediate lane. Vehicles forward of me showed no signs of being effected by the wind, very fortunate no one had been beside me. This is not the first time similar loss of control has happened, I-??m almost afraid to drive this Jeep on highways at this point. In-town, Jeep needs constant input to keep in lane, wanders constantly.
Violent shaking (Jeep Death Wobble) when vehicle is going 45+MPH and hits uneven uneven, rough road. A little bump will result in the front wheels and whole steering column to uncontrollably shake and can only be stopped by coming to a stop.
The Jeep wanders across the road when on the highway. It is extremely susceptible to road dips, lines, and other highway like surface deviations. The Jeep will be pulled rather violently from side to side when large trucks pass by. The issue is the steering will not easily correct the direction of the Jeep as it has a large dead spot (2 inches) in the middle of the steering circle. This is my 3rd Jeep and 4th solid axle automobile and I have never had this experience with any of the other autos I have owned.
Same problem as other Jeeps. Seems like any time driving over 50mph and hit some type of bump/hole, big or small, my steering wheel shakes violently. All 3 times this has happen, I had to exit to the emergency lane/reduce speed below 15mph in order to get the Jeep back under control. I tool Jeep in and all they did was align the front end. Since then, the problem is still occurring. The Jeep is back at the dealership now. It has less than 11500 miles since I bought it in 09/2020. I see there was a recall of this type of vehicle, but mind was not included. The problem seems to include my Jeep which was not in the recall. I am hoping something can be done to correct the problem since it is still on going and the dealership can not fix it.
Vehicle is always in need of correction while driving at higher speeds, will not stay in lane. Excessive play in steering wheel. Steering wheel will not return to center after turns. I have had this in the shop on numerous occasions for a fix, and no fix to this day.
I bought this 2020 Wrangler Unlimited Rubicon as a factory order, assembled in August 2019, delivered in September 2019. Since I got it, it has had incredibly loose steering. I was assured by the dealer this was standard. I previously owned a 2016 Jeep Wrangler (previous generation) that did not have the same looseness in steering. At my dealer's recommendation, I purchased and had them install a new steering stabilizer ($250) and upgraded control arms ($400). This helped the handling of the vehicle but did not improve the steering. I recently had the TSB 08-074-20 performed which replaced the steering gear box. It did not improve the steering at all and it continues to be loose. I can turn the steering wheel from 10 oclock to 2oclock and the wheels do not turn at all. This makes it incredibly difficult to drive, especially at high speed. I do not feel safe driving this vehicle above 55mph, especially around curves on the highway.
A bunch of lights started to pop on my dashboard and said things like Service Airbag System, Service Shifter, Traction Control On while I was driving on a busy road. My steering wheel was also locked so I was unable to turn left or right. Thankfully, I was on the right side of the road so I was somehow able to get on the side of the road and pull over. When I put my car on park, the car would start jerking forward. I turned my car on and off and it was still doing the same thing. I turned it off again and after about 15 minutes, my steering wheel was unlocked. I took my car to the dealership and had them take a look at it. A few days later, they "fixed" it and told me it was a battery issue and that it was resolved. Two days later, the exact same thing happened AGAIN while I was on a 1 way street. It was INCREDIBLY dangerous, because it happened right before I had to go up an S curve. It was in the middle of a storm and there were a lot of cars going the other way and a lot of cars behind me. I turned on my hazard lights and had to go up the curve very slowly and there was somewhere I could turn right. Since my steering wheel was locked, I wasn't able to turn onto the street and ended up in a patch of grass. My car is currently at the dealership again. They told me it was a wiring issue and they are going to keep it and test drive it a few times.
On 4 occassions two while being towed behind our RV the Jeep started jumping violently. Looked on the camera and felt like we were driving over big boulders but there were none. Thankfully we were going slow enough to stop without having an accident. On all four times it did not come back when we were going again. We are terrified of driving it and more so of towing it. Dealer found nothing wrong... We don't understand.
I have taken my Jeep Wrangler rubicon jlu into the dealership 3 times for loose steering at 7,507 miles. The tsb part number 08-074-20 was ordered and took over a month to come in. Once completed the steering did feel better for 2,000 miles and then became very loose again. It's very uncomfortable to drive speeds over 45mph. I have taken it back to the dealer with the same complaint and was told theres nothing wrong with the vehicle and I didn't know how to drive a Jeep Wrangler. I told them that it was the steering was fine for 7,000 miles with zero complaints and this was now my third Wrangler I've owed.
Steering is so loose that at highway speeds the continued motion back and forth on the steering wheel that is required to attempt to keep my vehicle in it's lane causes it to wobble and become unsteady on the roadway. It is loose all the time but is most dangerously noticeable when the vehicle is driven at higher rates of speed. The date listed below is just one date that I specifically remember although it happens all the time.
A D V E R T I S E M E N T S
- Peebles, OH, USA