This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle wanders and drifts when driving at higher speeds (60 mph +). it is slow to respond to steering inputs and then is quick to over-correct. Driving on the interstate is not only exhausting it's frightening. It takes 100% of your attention to just keep your place in your lane. The Jeep has been in the shop three times and they have replaced/upgraded the steering stabilizer twice which had zero effect on its drivability. The dealer acts like there's nothing wrong with the vehicle, fca is involved but hasn't accomplished anything. The vehicle is not safe to drive.
My Wrangler has a pull to the right since the day I bought it brand new in October 2019. It has less than 6000 miles on it and is unmodified. I've taken it to the dealer 5 times for this specific issue. They've replace the front axel and done alignments. It still pulls slightly to the right. The service manager said it's "a characteristic" of the jl Wrangler (2018 and up), to pull to the right. He claims that they all pull to right and it's normal for the Wrangler not to go in a straight line. I was told there's nothing else to be done and that I just have to accept that the car will not go in a straight line.
While driving straight at speeds of 30 mph or more the vehicle requires constant correction left and right of the steering wheel to stay in the lane. This constant need to correct the steering to maintain your lane is a distraction from driving safely at times.
When on freeway at 60-70 mph, steering wheel begins to vibrate violently. Once speed is reduced, it stops. Has happened 4 times within last 6 months, once while being towed behind motorhome. Also described by many others as "death wobble".
- Canyon Country, CA, USA
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Vehicle wanders at freeway speeds. This happens every time it is driven on freeways. Requires constant steering corrections in attempt to remain in its own lane. It is exhausting to drive with this problem and is very dangerous. Has been to dealers 3 times for over 9 weeks with no resolution. Typical dealer responses include, no problem found, cannot duplicate or its a Jeep thing.
Steering tracks to the right. If driving on a highway, I would be off the road in a matter of seconds. Constantly having to correct the steering by holding the wheel at 11 O'clock. Fca replaced the stabilizer in September 2019. I purchased the vehicle in December 2019 from a Jeep dealership. There a known problem, tried a "band-aid" solution, and passed on the problems to the next owner, me. The vehicle is still under warranty and the dealership wants me to pay a diagnostic fee. The vehicle has been to their service department twice. Both times the vehicle was not fixed, now the third time, I am asked to pay a diagnostic fee to try to solve a problem they did not fix twice before. I contacted fca directly and they are in communications with the dealership for me. I am frustrated because the vehicle is not safe to drive. This is a well documented issue with Jeep but owners are being denied solutions.
While driving at 60 mph over S suspension joint on a bridge, the vehicle started shaking violently and was unable to control vehicle until the speed dropped to 35 mph. I have already had the recall done to the vehicle to replace the stabilizer bar, and the problem is still continuing to occur any time I travel over an expansion joint or even a bump in the roadway.
Loose steering, massive amount of play in the wheel. Difficult to control vehicle and keep lane position. Excessive driver input required just to go straight. Unsafe driving conditions. The faster you go, the faster it can change lanes on you. At 60+ mph -if you look away from the road for 2 seconds (checking a side mirror, rear view mirror or intersection) you could easily be 4-6ft over to the left or right even while holding the wheel straight. Consumer stated steering issues have been recurring since the time of purchase.
I have been to Dodge several times for these issues they always tell me nothing wrong with vehicle. The car pulls to one side when driving its very wobbly. Also I have taken it in because the Jeep is using up coolant too fast. They topped off coolant for me less than a week later coolant reservoir is empty. They tell me nothing wrong no issue just known to happen with Jeep.
While drive for 30 minutes the Jeep has a complete malfunction with all electrical components and was unable to shut off engine, and ABS, power steering, gear shifter, electrical gauges, auto start stop engine shut off and navigation system. Jeep only has 3800 miles on it. My family of 5 were all in the vehicle on the freeway when the Jeep electrical system started shutting off and on. We pulled into our street and the Jeep would not shift gears or turn off the engine. This put us in an unsafe position not know if the vehicle was going loose control. I pulled over but the Jeep would not shift and ended up blocking traffic. We felt unsafe and any speed, very scary for our family. [xxx] driver and owner information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
After receiving the recall for steering damper to fix the steering wheel wobble when driving over a bump at highway speeds, I have gotten the wobble twice now. Recall was approx 5,131 miles. Wobble incident occurred once before recall at 3,000 miles. Wobble has also occurred at approx 5,500 miles and approx 5,800. It is a violent wobble that makes me uncomfortable and susceptible to an accident especially at highway speeds while driving to and from work.
The vehicle has had a slight pull since driving off the lot, brand new 37 miles. It wanders to the right side of the road. If you have to do a panic steer it is almost impossible not to loose control at freeway speeds. I have requested an alignment and balance check from the dealership. The dealership has told me this is the new 'normal' for the Wrangler. I do not think it is too much to ask for a brand new, $53,000 vehicle to drive in a straight line without constant steering input or be able to pass without fear of loosing control. Especially new with now 1,500 miles on it.
The vehicle has had a slight pull to the right since driving off the lot brand new. I was told to let the suspension settle before bringing it for an alignment. I've taken it to the dealer 3 times now an have less then 5000 miles on it. I've been told that the alignment is within specifications and that all Jeep Wrangler have a pull to one side or the other. The dealership as told med that it's normal for a Wrangler not to go in a straight line and in their experience, this is as good as it gets. I don't think it's too much to ask that a brand new vehicle drive in a straight line.
From the first day I got the Jeep I felt the steering wheel loose. I notify the dealer and I had taken it twice for service they put a steering damper but the problem still exist. When I took it the second time they didn't find anything and said it was a Jeep thing.
Day 1 after purchase the steering was so loose you had to constantly make adjustment to stay in your lane. I called the dealership and took it back they check it and said everything was fine it typical of a Jeep. Said to drive it and I would get used to it. I put several miles on it and was not comfortable driving. I purchased a teraflex 2.2 adjustable steering stabilizer hoping that would help and continued to drive it. I took it back they flashed the computer because I asked them to after I researched the problem. It still wasn't fixed. They took it back and performed the recall by replacing the steering box and reinstalling the old stock stabilizer previously replace by aftermarket one. It seemed better at first. I continued to drive hoping it would work itself out, but it didn't. I took it to another dealership and they repaired a boot that was torn from the recall and said the computer still needed to be flashed to finish the recall which they did. The Jeep still pulls to the right and has loose /dead spot in the steering. It happens while in motion and on any street. I plan on giving this Jeep to my son when he turns 16 and buying a new one. However as of today I do not feel comfortable with the steering to let a new driver behind the wheel. Please help.
Bought used with 17,000 miles. Had factory steering damper replaced due to recall within 1st week of having vehicle. Main issue is that since purchase, at hwy speeds vehicle has loose steering and unresponsive steering input. Many small corrections needed to keep vehicle in straight line. Vehicle has several inches of play in steering wheel before wheels move.
The steering is really loose and drives all over the road. I have to fight it to keep it straight there is a lot of play in the steering wheel, the whole time driving my steering wheel is cocked to the left in order to drive straight. Any speed any road.
A D V E R T I S E M E N T S
- Panama City Beach, FL, USA