This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The steering is very loose, requires constant correction on highway driving. I've taken the vehicle back to the dealership multiple times, however they claim this is "normal" for a Jeep.
At highway speeds when going over approach to bridge, pothole, even road reflectors Jeep wranglers2 doors can go into a violent shaking of steering wheel and front tires and suspension. The dealers call it the death wobble.if you hit your brakes its even worse. You must just hang on and release your gas pedal till it finally comes under control. This wold be especialy dangerous during rain or worse ice or snow.Jeep should be able to add a stabilizer or something to the suspension to control this condition. If they can name it they should be able to fix it.
There is play in the steering wheel especially at highway speeds (above 60 mph) and the problem seems to be getting worse. It was always lose but the severity was noticed on a 1200 mile road trip and continues to be an issue. This issue causes the driver to constantly adjust the steering wheel and feels like you do not have complete control of the vehicle. Along with the constant adjusting, in order to go straight the steering wheel is about a degree off from center. This lose steering makes it difficult to stay in the lanes while driving and is a safety hazard that needs fixed and a recall needs to be issued.
The contact owns a 2019 Jeep Wrangler. The contact stated that the vehicle was taken to aventura Chrysler Jeep Dodge Ram (2198 North East 163 street, North miami beach, Florida 33162, (305)-493-5000) to be repaired under manufacturer communication number: 9004166 (damper, steering) however, the repair failed to fix the issue. While the contact was driving at 70 mph, the vehicle vibrated and shook uncontrollably. The contact reduced the vehicle speed and the failure was corrected. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 4,525.
Went to store jeepnqouldnt start, battery checked ok....went to work tried to leave it wouldnt start checked fuses they R good... drove it home just fine after getting it started my tapping the metal by the fuse box..going to work 430 in the mornibg car stall completely shutting off again then started right back up... went a little further Jeep just shut down again... I almost went over an embankment...
- Duffield, VA, USA
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My steering wheel has an significant amount of play. It can feel sometimes as though I am experiencing a loss of control, making it difficult or near impossible to drive at high speeds or on the highway. Wondering, if this can be a steering box issue...
Loose steering, vehicle wants to wander at highway speeds and hard to control on windy roads. This is a very dangerous issue. Jeep has issued a tsb 08-074-20 for a steel steering gear (replacing stock aluminum part). Because it is a tsb and not a recall, there is too much subjectivity in defining "loose steering". also, because all 2018 and 2019 Jeep Wrangler have this aluminum gear the dealer can simply say "they all drive like this". some Jeep owners are getting help from their dealers, but many many others are not. This tsb needs to be converted into a recall asap!
Over speed of 45 mph and a bump is hit the steering wheel begins to shake. This happened previously and steering damper had been replaced, but the problem is back again.
The contact owns a 2019 Jeep Wrangler. The contact stated that while driving at 65 mph on the highway, the steering wheel suddenly shook out of control. The vehicle veered off to the left and almost hit the divider. The contact pulled over while on the left shoulder and waited a few minutes. She was then able to drive the vehicle under control to her destination with no further occurrences. The contact took the vehicle to the dealer (arrigo Dodge Chrysler Jeep Ram margate 2250 fl-7, margate, fl 33063 954-633-5365) and they diagnosed the failure being the steering column sensor. The dealer mentioned that the contact should have received a recall notice. The manufacturer was called and referred the contact to NHTSA. The vehicle was currently at the dealer unrepaired. The VIN was not available. The failure mileage was 3,987.
While driving down a winding mountain road, the "electronic throttle" warning came on as did vsc, ABS, check engine and electrical. The steering became very stiff and the throttle uncontrollable. The vehicle was essentially out of control. We took it to a dealer four times, each time it wasn't fixed. The vehicle is currently at a dealer and fca is trying to figure out what is wrong with it. I heard the mechanic say they had others that were doing this. Fca refuses to describe what the problem might be to me because it's proprietary. They essentially want to try stuff, then have me risk my life testing it to see if it works. The photo is the second time it happened, on an interstate going straight. This is a 2019 Wrangler rubicon with 12K miles and completely stock. This is a very dangerous defect and fca doesn't know or doesn't want to say what it is. They sound like they are trying to cover up the problem with some sort of hacked up software fix, but the software has been completely updated. I am worried that someone will be hurt or worse if this happens to them.
The Jeep wanders on the highway. You are constantly having to turn the steering wheel back and forth to keep the vehicle centered. There is too much slop in the steering. If you aren't constantly correcting you are in the other lane. Dangerous. It is worse when driving over 50 mph.
Hi my name is [xxx] owner of the vehicle I have a problem with wondering steering wheel when I am at the highway it plays to much can you guys please help information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Loose and wandering steering. I purchased this vehicle new in January 2019, it currently has 5,039 miles. Since new, the steering has been loose and wanders around the lane of travel at speeds over about 30 mph on paved, well maintained highways. If you take your eyes off the road to check gauges or controls, you have to quickly make an adjustment to keep it centered in the lane. It has low mileage in the 18 months of our ownership because we are afraid to drive it. We want to avoid a crash and injuries at all cost. The steering wheel can be turned either direction for several degrees without response at highway speeds. I reported this issue to my dealers and they have made three different attempts to correct the issue, but they are unable to based on the design. The last attempt, they advised they had spoken to their area Jeep/fca representative and were advised that Jeep is aware of the issue and a correction will be coming in the near future. The asked me to be patient. That was over one year ago and still no correction. I'm sure this issue has likely caused many preventable crashes and injuries and will continue to do so until it is resolved by the manufacturer. It's time for NHTSA influence.
This Jeep has been to the dealer 4 times previously for a similar issue. This incident, while driving down the highway at approximately 45 mph all the instruments started going crazy (previously happened many times). Shortly thereafter the steering wheel locked up. The power steering was still working, but the wheel would only turn around 1 inch in either direction. Braking was normal. Maneuvered the Jeep off the road and had towed to ron carter Chrysler Jeep Dodge dealership in league city, tx. The dealership has had this vehicle 4 times in the past for this issue. In the past the steering has not been affected, but the vehicle won't start or the parking brake will be set and you can't move or other weird different stuff happens. The steering issue in this past incident is serious. When the tow truck driver inquired what happened he told me he has towed probably 20 other newer Jeep Wrangler with similar issues. The dealership told me last time we brought the vehicle in and it was still acting up that there were 15 faults stored. The issue usually clears itself up by the time we get it to the dealer. The dealer claims they have talked with Chrysler and can't figure out whats wrong and have just been throwing darts replacing various things. If the tow truck driver is right on how many vehicles hes towed with this problem there is a serious electrical / computer issue going on with these vehicles that is going to cause accidents.
Loose steering has caused several 'near misses' when taking curves, especially at speeds above 40mph. The steering wheel is very loose overall, but it is very dangerous at highway speeds.
Driving on highway at about 75 mph the vehicle started to shake uncontrollably. Had to slow down to about 30 mph to get vehicle under control. Vehicle has been driven less than 4,000 miles.
My Jeep has a serious safety issue. The vehicle has to much play in the steering wheel. Because of this, the vehicle wanders back and forth in the road.to correct this problem you have to constantly turn the wheel back and forth. The problem is exacerbated with speed, so at highway it is so unsafe, you fell like you are going to die.the vehicle has serious steering box issue. The vehicle is so unsafe I will not let anyone drive this vehicle.
2019 Jeep Wrangler jl sport-steering issues I have had my 2019 jl a little over a year now and have been experiencing concerns with the steering since I drove it home. Being a first time Jeep owner, initially I thought maybe that was just the way it was supposed to drive. After a few months, it just didn't seem right to me that a brand new Jeep could be this sloppy in the steering. There is a ton of play in the steering wheel which means constantly over-correcting to stay in a lane. It is noticeable at all speeds but even more so at highway speeds. I find that I cannot take one hand off the wheel at anytime while on the highway because it can wander. This is an exhausting way to drive not to mention the constant bump steer that happens when going over any minor bump or highway overpass. It's nerve wracking driving in tight lanes on the highway and especially in construction zones. It's to the point that I honestly don't feel safe driving it and neither does my boyfriend. I have brought this up now at two different dealerships for a total of 5-6 times. The most recent response was, "that's just the nature of the beast". I'm sorry but that is not acceptable. The first dealership put my damper recall part in upside down and so I drove on an upside down part for 5 months before I experienced the death wobble on the highway. After that incident I took it to a different dealership who put in a new damper the correct way but still extreme looseness in the wheel and wandering all over the road. The most frustrating thing is that the dealership tells me there is nothing wrong with the Jeep and it's safe to drive yet there are 1,000's of reports having the same steering issues as me. This is my second time opening a case with Jeep care however I'm not hopeful that they will help at all.
Purchased a new Jeep Wrangler sahara unlimited 6/22/2020 with 340 miles. The steering is very loose, 1 1/2-2" of free play in steering wheel, near impossible to keep the vehicle in the lane, the looseness is noticeable at all speeds, but becomes harder to control at highway speeds. I have been in the new car business for 34 years as a service manager, 6 years with Jeep, and the steering gear has slack in it. The Jeep was scheduled to be repaired 6/7/20, after being at the dealership all day, it was delivered back to me, and told it was normal and "Jeep like". I showed them a video of me driving at 55 mph and moving the steering wheel side to side 2" with the Jeep staying in a straight line, unsafe and unacceptable, I commute 110 miles a day in this vehicle.
A D V E R T I S E M E N T S
- Mabelton, GA, USA