This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving down a winding mountain road, the "electronic throttle" warning came on as did vsc, ABS, check engine and electrical. The steering became very stiff and the throttle uncontrollable. The vehicle was essentially out of control. We took it to a dealer four times, each time it wasn't fixed. The vehicle is currently at a dealer and fca is trying to figure out what is wrong with it. I heard the mechanic say they had others that were doing this. Fca refuses to describe what the problem might be to me because it's proprietary. They essentially want to try stuff, then have me risk my life testing it to see if it works. The photo is the second time it happened, on an interstate going straight. This is a 2019 Wrangler rubicon with 12K miles and completely stock. This is a very dangerous defect and fca doesn't know or doesn't want to say what it is. They sound like they are trying to cover up the problem with some sort of hacked up software fix, but the software has been completely updated. I am worried that someone will be hurt or worse if this happens to them.
The Jeep wanders on the highway. You are constantly having to turn the steering wheel back and forth to keep the vehicle centered. There is too much slop in the steering. If you aren't constantly correcting you are in the other lane. Dangerous. It is worse when driving over 50 mph.
Hi my name is [xxx] owner of the vehicle I have a problem with wondering steering wheel when I am at the highway it plays to much can you guys please help information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Loose and wandering steering. I purchased this vehicle new in January 2019, it currently has 5,039 miles. Since new, the steering has been loose and wanders around the lane of travel at speeds over about 30 mph on paved, well maintained highways. If you take your eyes off the road to check gauges or controls, you have to quickly make an adjustment to keep it centered in the lane. It has low mileage in the 18 months of our ownership because we are afraid to drive it. We want to avoid a crash and injuries at all cost. The steering wheel can be turned either direction for several degrees without response at highway speeds. I reported this issue to my dealers and they have made three different attempts to correct the issue, but they are unable to based on the design. The last attempt, they advised they had spoken to their area Jeep/fca representative and were advised that Jeep is aware of the issue and a correction will be coming in the near future. The asked me to be patient. That was over one year ago and still no correction. I'm sure this issue has likely caused many preventable crashes and injuries and will continue to do so until it is resolved by the manufacturer. It's time for NHTSA influence.
This Jeep has been to the dealer 4 times previously for a similar issue. This incident, while driving down the highway at approximately 45 mph all the instruments started going crazy (previously happened many times). Shortly thereafter the steering wheel locked up. The power steering was still working, but the wheel would only turn around 1 inch in either direction. Braking was normal. Maneuvered the Jeep off the road and had towed to ron carter Chrysler Jeep Dodge dealership in league city, tx. The dealership has had this vehicle 4 times in the past for this issue. In the past the steering has not been affected, but the vehicle won't start or the parking brake will be set and you can't move or other weird different stuff happens. The steering issue in this past incident is serious. When the tow truck driver inquired what happened he told me he has towed probably 20 other newer Jeep Wrangler with similar issues. The dealership told me last time we brought the vehicle in and it was still acting up that there were 15 faults stored. The issue usually clears itself up by the time we get it to the dealer. The dealer claims they have talked with Chrysler and can't figure out whats wrong and have just been throwing darts replacing various things. If the tow truck driver is right on how many vehicles hes towed with this problem there is a serious electrical / computer issue going on with these vehicles that is going to cause accidents.
- League City, TX, USA
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Loose steering has caused several 'near misses' when taking curves, especially at speeds above 40mph. The steering wheel is very loose overall, but it is very dangerous at highway speeds.
Driving on highway at about 75 mph the vehicle started to shake uncontrollably. Had to slow down to about 30 mph to get vehicle under control. Vehicle has been driven less than 4,000 miles.
My Jeep has a serious safety issue. The vehicle has to much play in the steering wheel. Because of this, the vehicle wanders back and forth in the road.to correct this problem you have to constantly turn the wheel back and forth. The problem is exacerbated with speed, so at highway it is so unsafe, you fell like you are going to die.the vehicle has serious steering box issue. The vehicle is so unsafe I will not let anyone drive this vehicle.
2019 Jeep Wrangler jl sport-steering issues I have had my 2019 jl a little over a year now and have been experiencing concerns with the steering since I drove it home. Being a first time Jeep owner, initially I thought maybe that was just the way it was supposed to drive. After a few months, it just didn't seem right to me that a brand new Jeep could be this sloppy in the steering. There is a ton of play in the steering wheel which means constantly over-correcting to stay in a lane. It is noticeable at all speeds but even more so at highway speeds. I find that I cannot take one hand off the wheel at anytime while on the highway because it can wander. This is an exhausting way to drive not to mention the constant bump steer that happens when going over any minor bump or highway overpass. It's nerve wracking driving in tight lanes on the highway and especially in construction zones. It's to the point that I honestly don't feel safe driving it and neither does my boyfriend. I have brought this up now at two different dealerships for a total of 5-6 times. The most recent response was, "that's just the nature of the beast". I'm sorry but that is not acceptable. The first dealership put my damper recall part in upside down and so I drove on an upside down part for 5 months before I experienced the death wobble on the highway. After that incident I took it to a different dealership who put in a new damper the correct way but still extreme looseness in the wheel and wandering all over the road. The most frustrating thing is that the dealership tells me there is nothing wrong with the Jeep and it's safe to drive yet there are 1,000's of reports having the same steering issues as me. This is my second time opening a case with Jeep care however I'm not hopeful that they will help at all.
Purchased a new Jeep Wrangler sahara unlimited 6/22/2020 with 340 miles. The steering is very loose, 1 1/2-2" of free play in steering wheel, near impossible to keep the vehicle in the lane, the looseness is noticeable at all speeds, but becomes harder to control at highway speeds. I have been in the new car business for 34 years as a service manager, 6 years with Jeep, and the steering gear has slack in it. The Jeep was scheduled to be repaired 6/7/20, after being at the dealership all day, it was delivered back to me, and told it was normal and "Jeep like". I showed them a video of me driving at 55 mph and moving the steering wheel side to side 2" with the Jeep staying in a straight line, unsafe and unacceptable, I commute 110 miles a day in this vehicle.
This vehicle was bought used on 5/17 it was the dealerships rental before.driving for the first time on the highway on 6/19 at highway speed vehicle had sudden death wobble it was scary feeling the whole front end of the Jeep shake side to side. Made it home safely and saw the V41 recall was installed incorrectly. I took it to the dealership once they were open on 6/22 and was told it was death wobble and given a rental car. On 6/24 I was told the part needed is on backorder. Including a picture showing the part was installed wrong. They also said it was installed on 9/19 when the updated instructions were sent out on. 6/19 and clearly managed to install incorrectly. This is a safety issue. The steering damper fix is just that a bandaid not a actual fix at all since there are reports of it happening after it's installed. My Jeep is all stock.
We purchased our 2019 Jeep Wrangler in May 2020. We noticed an issue with the steering being very "loose" while driving at various speeds in city and on the highway. A slight correction to the wheel makes a huge directional change while driving. The Jeep seems to have a mind of its own. We mentioned this to the dealership a week after purchasing the Jeep and was given the explanation that it is a Jeep and made for off-roading...if they look at it (under warranty) we would be responsible for a diagnostic charge. Since then we have done some investigating and found exactly the same complaints as we are experiencing. The Jeep is unsafe to drive and a solution needs to be found before someone gets seriously hurt and/or dies.
Vehicle wanders inside of lane at highway speeds. Constantly needs redirecting of steering wheel to keep direction straight. Steering feels loose. Dealership says that this is the way it is with Jeep Wrangler. Feels unsafe.
We started out our issues with the Jeep about a month after we got it. The steering stabilizer had a recall and we had multiple times that the steering went into a wobble. After the stabilizer was replaced two times, that problem seemed to have went away. Our next problem started on our way home. It now drifts all over the road, we are constantly having to counter act the movement.
Steering is very loose. Jeep wanders on road requiring constant steering corrections. When driving as lower speeds on back roads, keeping the Jeep in proper lane becomes a chore. I have taken the Jeep to keller brothers Jeep in lititz, pa twice for this issue and both times have been told they feel the issue when taking the Jeep on a test drive but Jeep has no tsb or recall for the issue therefore they can't do anything to fix the issue.
When driving my Jeep steers itself you're the right. Making me have to hold on to the steering wheel tighter. Does not stay in a straight line while driving.
During low speed and highway speeds the steering feels loose. It will not track straight and has a tendency to "road walk" causing the driver to continually monitor and correct the path of the Jeep. He Jeep will suddenly change direction when the road surface changes pitch causing the Jeep to quickly veer to the next lane or guard rail. There appears to be a dead spot in the steering of about 3 inches from right to left. On level surface the vehicle requires constant path corrections.
Simply put 'scary' dead zone in the steering. Steering won't respond for about 2-3 inches and requires constant input and correction. The Jeep constantly wonders. Steering feels loose. Minimal changes in conditions or input make large adjustments this condition certainly will eventually turn a correction into an accident or roll over.
The steering is extremely loose and I feel very unsafe driving this vehicle! the dealership claims I need an alignment, but the car only has 12K miles on it. I feel the issue isn't being addressed correctly. While driving on any streets at any speed there is about one to two inches of play in the steering wheel and it causes swaying.
Steering on road worse on highway have to keep both hands on wheel due to car drifting from left to right. Scary! 2. cruise control won't engage, have to press settings again. When press set then + for speed very delayed before engages and problem is intermittent. 3. inside manual door locks do not work. Won't lock or unlock. Day one since purchased this has happened with all of the above.
A D V E R T I S E M E N T S
- Park City, UT, USA