This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This issue has been going on for over a year now. Vehicle shakes violently when leaving uneven surfaces such as coming off of a bridge on the highway. You have to come to a complete stop to get it to stop shaking. This is very dangerous when on a highway. Vehicle has been inspected by local dealership and parts have been ordered but continue to be on backorder. The dealership states that they have seen other jeeps with this issue. I personally know people who have also experienced this, and not all have the same year as my jeep.
The contact owns a 2019 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the vehicle accelerated erratically. Additionally, the vehicle made an abnormal sound. The contact stated that the AUTO start warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 23V116000 (Power Train). The vehicle was taken to the dealer however, the part was not available for the recall repair. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 50,000.
There's some issue with the clutch, after shifting to the 3rd, 4th, 5th or 6th gear when you release the clutch accelerate the car makes a horrible sound really loud metal scratching sound. And sometimes while driving, the car automatically accelerates for 3-4 seconds. And now auto start/stop symbol with the exclamation mark shows up and the screen stops showing what gear the car is in. It's been happening since April this year.
The contact owns a 2019 Jeep Wrangler. The contact stated while driving 65 MPH, the ABS warning light, 4-WD warning light, and service required message was displayed. The contact stated that the steering wheel became firm. The contact desperately depressed the brake pedal and slowly drove the vehicle to the dealer. The vehicle was diagnosed; however, but no failure was found. The contact was advised to contact the NHTSA Hotline. The manufacturer was not contacted. The failure mileage was 60,001.
The contact owns a 2019 Jeep Wrangler. The contact stated while driving 55 MPH uphill, the vehicle failed to respond upon depressing the accelerator pedal. The check engine warning light illuminated. The vehicle lost power steering functionality. Additionally, the stereo and the windshield wipers engaged independently. A message indicating a shifter column failure was displayed, and other unknown warning lights were illuminated. The contact was able to exit the highway and pulled into a driveway, where she parked the vehicle. The contact stated that the engine continued running after pressing the Start/Stop button several times to turn off the vehicle. Additionally, the contact stated that the engine revved up significantly while the accelerator pedal was not depressed. The contact pressed the Start/Stop button again, and the vehicle turned off. The contact then restarted the vehicle, and the vehicle responded as needed; however, the check engine warning light was illuminated. The contact stated that upon using an OBD reader, codes indicating lost communication with ABS control module, torque request signal from PCM denied, CAN communication messages missing, invalid data from ECM/PCM, Lost communication with SCM/CANC and implausible missing transmission message, were read. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 75,000.
- North Little Rock, AR, USA
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About 2-2.5 months ago, our 2019 Jeep Wrangler completely stalled out at a stop light. At the time it stalled, the dash started flashing and gave me many warning lights. I was unable to put the transmission in park in order to try to start the vehicle again. After many attempts, I was finally able to place in park and start the vehicle. I then went thru a drive thru and it did the same thing and left me stranded in the drive thru lane without being able to start it for about 10 minutes. The next day, I was on my way to work and while traveling on the highway at 75 miles per hour, the vehicle stalled out, the dash wigged out and I lost all control of the vehicle including steering. The engine revved up to a higher RPM and I was unable to put it in neutral to try to slow it down and control the vehicle to a safe stop on the side of the highway. There were a couple of close calls with other vehicles due to the inability to control the steering or the engine speed. The next day, I took the Jeep to the dealership and when scanned for codes, there was over 150 codes including losing communication with the Body Control Module. Dealership test drove and the tech had the vehicle replicate the issues and leave him stranded 7 times in one day from and back to the shop. At this time, my concern is the safety of my family. For now it appears that the issue has been resolved, but there have been many similar instances reported with the same danger of crashing. Paperwork obtained from my dealership reflects there was a module that was replaced when the vehicle had less than 8,000 miles that was supposed to fix this issue, however it occurred to our jeep that had less than 25,000 miles on it. The paperwork also states "!!Attention!! This vehicle may have had 7 visits, 69 days down and 8 repeat repairs, service personnel should notify dealership service management and engage FCA service and parts resources." Doesn't this fall under the Lemon Law?
Clutch blew two holes through my transmission. I was driving home from skiing. Early that morning an error code came on stating my clutch was getting too hot. I was in stop and go traffic for like 15 min when it happened. I mostly kept my car in neutral and only used the clutch when I needed to move forward more than my car could roll on its own. Driving home from the mountain I was on the freeway when an emblem turned on with a Sterling wheel and and exclamation point. Right soon after that as I was getting off the freeway I downshifted to 3rd gear and my car shot up to 5 rpm-??s so I shifted to 4th gear and my car shot up to 5 rpm-??s so I shifted to 5th gear and my car shot up to 5 rpm-??s so I shifted to 6th gear and my car shot up to 5 rpm-??s and then I head a loud explosion and my car and I hurried and pulled over. I had two other cars pull over because they saw my car of fire. They yelled at me to get out of my car and then quickly checked everything and found the fire had put itself out. I had my 6 year old nephew in the car and I was worried about his safety if the car was on fire but also the safety of having his outside of the car on a major highway. We determined the car wasn-??t at a full engulfed in flames risk so I kept him in the car. I then towed my car to the dealership who misdiagnosed it so I towed it to a clutch shop when showed me there were actually two holes through my transmission. My warranty wouldn-??t cover it and the recall refused it because they had -??don-??t the recall-?? aka looked at it and did a software update and said that-??s all the were required to do. I ended up finding a used transmission and was able to get that installed as well as a clutch. I was out of a car for 6 weeks and the emotional stress of being jerked around and not being helped when it-??s clear with the recalls this is a huge issue that is getting ignored. The GM of the dealership is now involved and trying to help me get this solved.
New recall has come out for the Jeep 2019 Manual Transmission. This is the third recall and there is still no fix. Recently my clutch blew on the highway, first it started to smoke and then the clutch exploded. Going speed of approx 70mph with a child in the car. This is well know issue without a fix and i do not want to drive this vehicle any longer. Jeep will not fix the clutch, i have to pay $3600 for it and "if" or "when" the fix happens, then i can get reimbursed. the clutch could go again at any time not safe. and jeep does not care.
Service Axle Locker System Warning comes on center cluster of dash & dings. Goes away then picture of axel light with explanation mark. Then goes away. Comes off & on while driving stop to go & in low speeds. No 4x4 being used at the time. Dealer replaced sensor in front axel. But came right back on after leaving. Codes show not active because warning lights go away & don-??t stay on. Was told they have to stay
Vehicle has a recall notice but no remedy yet available. My clutch often gets close to over heating as I feel it start to slip in normal traffic conditions in heavy traffic. I often encounter very heavy traffic and must let the vehicles clutch cool down on the side of the road. Jeep dealerships tell me nothing they can do but replace factory clutch at owners expense. This is not fair, this SUV only has 35,000 miles and cost a fortune monthly. I do not have the funds to replace the clutch myself and do not have a second vehicle to wait for the company to come up with a 'remedy'.
I experienced the Jeep Death Wobble on 5 occasions. All five happened at 60 mph or above. The car would suddenly shake violently and felt like it was falling apart. I feared i couldn't steer it, which I had a hard time doing, until i calmed down and started braking. When i got to a slower speed it went back to normal. The front track bar was replaced and an alignment was needed again at 12,000 miles. I first noticed the car going out of alignment before this all happened, then the wobble followed at higher speeds. It was a very scary experience all five times. I read about it and found that the last few times when i hit a small bump it would activate the wobble until i slowed down. This is very upsetting for me as my daughter also drives the car and I feel it is now unsafe since the car is out of alignment once again after 3 months. Jeep needs to address this ASAP. The car has 13,000 miles and is a 2019.
On multiple occasions, as my Wife and two children 8 and 3 were on their way home from school the steering column locked up and my wife couldn't do anything but coast into a ditch. When the steering wheel locks up, each time it throws messages of loss of communication to the steering wheel, loss communication of the shifter, and loss communication to the brakes. This problem has happened three different times after the dealerships service department has put on multiple parts to try to fix the issue with no resolution. This is a huge safety issue, and we are terrified that this problem will continue to happen. The biggest concern is, what happens if the steering wheel locks up and we cannot avoid a serious accident that could harm our family or other motorists on the road. The manufacturer has recommended we put on abs control module, PCM, and Lower gear box. We have reached out to the dealership and to Jeep about this issue with no help given other than to pay out of our own pocket to fix the problem.
I have had both w12 & y07 recalls done and didn't have any problems with my clutch before then, now my clutch is making a strange noise and slipping. A software update to degrade power to my engine doesn't fix a clutch problem. Recalls are suppose to fix problems, not create more.
while in the middle of an intersection vehicle locked up in park, check engine light came on, had to be towed to dealer ship, code given was pid95-00-tcm clutch failure-cause undetermined, they charged $172.58, even though i have a mopar extended warranty it was not covered
While driving my vehicle on a major highway several lights came on and I was notified that the antilock break system had been disengaged while driving. The vehicle beI was terrified driving this vehicle down a major highway with no shoulder lane but manage to make it home after pulling over several times when the vehicle seamed loose control. Once the vehicle was started the next day the following malfunction were emailed to me. The vehicle would not turn off for several hours, windshield wipers were running while in the off position, and the screen indicated that the vehicle was a rubicon, despite it being a Sahara. It was incredibly alarming not being able to turn this vehicle off after several attempts. The vehicle eventually turned off but upon restarting the vehicle the malfunctions would occur in addition to not being able to shift gears. 2) Powertrain Malfunction Indicator Light Electronic Throttle Control (1) Brakes & Suspension Antilock Brake System (1) Safety Air Bags
While driving my vehicle on a major highway several lights came on and I was notified that the antilock break system had been disengaged while driving. I was terrified driving this vehicle down a major highway but manage to make it home after pulling over several times when the vehicle seamed loose control. Once the vehicle was started the next day the following malfunction were emailed to me. The vehicle would not turn off for several hours, windshield wipers were running while in the off position, and the screen indicated that the vehicle was a rubicon, despite it being a Sahara. It was incredibly alarming not being able to turn this vehicle off after several attempts. The vehicle eventually turned off but upon restarting the vehicle the malfunctions would occur in addition to not being able to shift gears. 2) Powertrain Malfunction Indicator Light Electronic Throttle Control (1) Brakes & Suspension Antilock Brake System (1) Safety Air Bags
Back in July 2022, I went to turn on my Wrangler and the light show began. Took it to the dealership where they identified over 50 error codes. Some of the main ones I was able to see in the instrument cluster were "Service Shifter", "Service Antilock Break System", "Service 4WD", "Traction control Failure" and "Emergency Break" light on when E-Break was not engaged. Four (4) Months later and over 10 back and forth visits to the dealership, the problem still persists after being told "we test drove it 50+ miles and we see no problem". They have since replaced three (3) Body Control Modules. Why am I writing this report? Because in the situation when those warning lamps turn on and I am actively driving the vehicle, I've experienced the following concerns: 1.) Stopped at a stop light and the engine shut off. Then it takes a few frantic tries to turn the vehicle back on - this happened twice. 2.) Drove on the highway when the gears stopped shifting causing the engine to rev incredibly fast - this happened once. 3.) Increased resistance from steering wheel while steering while on highway speeds. 4.) Gear shifter locks - happens often, but typically only when I initially turn on the vehicle; Doesn't allow to move the shifter out of Park. As you'll see by my answers on the form, my vehicle has low miles and is kept in prestine condition.
Service Axle Locker System warning light and message warning have been coming in for over a year. I've taken the vehicle for service and dealer stated no trouble found. After 4 wheeling the axle lockers do not disengage properly and require me to drive for miles before the axle lock light indicator goes away. I've been getting the warning light more frequently when I drive and the warning message service axle locker system displays. I've also had rear differential noise/clunking when moving from park to reverse or drive. Dealer stated that is normal.
When on the highway going over 55 MPH and hitting a bump the steering wheel and entire vehicle begins to move rapidly and violently from side to side. This causes your vehicle to feel like it's losing control. The only way to stop this from continuing is to slow the vehicle down significantly. This presents a significant danger of losing control because of the shaking or being hit from behind on the highway due to slowing down significantly. The dealer has attempted to repair this defect twice within the last 2 months by replacing the steering damper and it is still occurring. No warning messages are illuminated when this occurs.
A D V E R T I S E M E N T S
- Jackson, OH, USA