This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle delivered with excessive steering wheel play. About 10 degrees+ of free play. After multiple visits to dealer, and replacement of steering gearbox, it is less, about 5 degrees of free play. Dealer and Jeep wave have told me there is nothing more they can do. I would send/upload a short video (MP4) that shows this, but it does not look like that is an option.
The contact owns a 2018 Jeep Wrangler. While driving at any speed, the steering wheel can be turned up to two inches right and left and the wheels do not turn.up to 4 inches of slack, free play in the steering wheel. Steering wheel must be constantly moving to stay on a straight path. There was no warning indicator illuminated. The vehicle was taken to two different dealers, including patterson Chrysler Dodge (903-218-4651, located at 1611 us highway 259 N, kilgore, tx 75662). The dealer was aware of the failure and stated that there was no remedy. The manufacturer was not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 900. The VIN was not provided.
The vehicle wanders all over the road. Difficult to keep it within the road lane. Very dangerous, always correcting steering back and forth to keep it in the lane. Vehicle has less than 3000 miles, original owner, completely stock, never taken off road.
Steering has a dead spot in the wheel with about 2 inches of play. Constantly have to make corrections left and right as you drive down the highway. The vehicle was purchased new about one month ago and now has 452 miles on it. Dealer just replaced the tracker bar, which was a possible fix provided by corporate. However, only a slight difference was made to the steering problem after this repair. Very unsafe when driving on the freeway doing 65-70 mph. Service manager stated the only thing corporate has listed so far to replace, if this issue arises, is the tracking bar.
Keep Wrangler death wobble, cause me to swerve off the road while my two young children were in the car. Since then my daughter had been complaining about neck pains. My neck and back also has been in pain since then. Going to seek medical treatment.
- Miami, FL, USA
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The vehicle has 800 miles on it and has never been offroad but there is vibration and loose steering, it's my wife's daily commuter so it doesn't even see potholes yet I checked and the track bar can be moved around by hand on a brand new vehicle. She experianced death wobble at 65mph twice which prompted me to check the bar.
While driving down the interstate going 75 mph I hit a pot hole in the pavement and the front end started shaking and the steering wheel was moving, aka death wobble.
I had a previous report of the death wobble. This report is for severely loose steering. Too much play in the steering wheel. The Jeep wanders all over the road and it's a serious safety issue. The steering stabilizer/dampener has been replaced four times now and a new track bar was installed and also the PCM has been flashed. Nothing is working and this problem could potentially cause a serious accident. The dealer says 'well it's a short wheel base two door Jeep so....'. I'm not buying that. I've had two door Jeep in the past and it was never an issue. Researching this there are many others with the same problem!
Loose and wandering steering. When you turn the steering wheel their is about two inches of play before the wheels move making it difficult to drive and unsafe. Fca has installed 4 steering gears, 2 steering dampers and a track bar. Fca does not know how to fix this issue. We have been dealing with this issue for over 8 months. Vehicle has been parked for the last 3 months.
I've had my vehicle in 3 times for what they call the death wobble. The vehicle is currently still sitting at the dealership as I am waiting a call from the sevice manager. The second time I brought it in they again fixed something on the front end and it was a little better but still now right. Now I'm being told that the tires need to be replaced at my expense. The vehicle has only 35,000 miles on the tires. Due to the front end problems my tires go bad and I'm supposed to pay for it. I'm told its a wearable item. They would be fine if they weren't cupping due to the front end problem. I have also filed a complaint with Chrysler Jeep and have heard nothing back from them either. To top it all off, I was stopped by the state highway patrol. They saw it happen on the expressway, were concerned for my safety and stopped me. Thank goodness I didn't get a ticket or anything. I'm completely frustrated. The dealership won't help fix it. Chrysler Jeep has not called me back. I've payed a lot of money for this Jeep and can't get it fixed.
Have had my Jeep serviced twice for it wandering all over the road for little to zero improvement. I recently took a 6.5 hour highway trip and it was absolutely horrific all over the road very unsafe and there was little wind and dry roads so weather was not the cause. Can not stay straight constantly making adjustments when you should be going straight. It is all the time in town and highway but highway driving is amplified the effects. I feel it is unsafe and we had it parked for about 40 days not using it because my fiance and I feel it's U safe. After the most recent service still absolutely no change in fact the highway driving is much worse.
Purchased new 2018 Wrangler. Steering has play side to side. Vehicle will not respond to correction until you reach the threshold of the steering wheel play to either side. May be dangerous in certain conditions. No recall found. Did find numerous online sites, videos, and blogs documenting this issue, but Jeep seems to think everything is ok.
Wrangler jl sport wonders from one side of the lane to the other. While this is happening if I hit a bump it will launch the vehicle into the other lane or on the should. I shouldn't feel afraid to drive a vehicle I spent $52,000. Very disappointed!! the best part is if you ask a mechanic about it at the dealership they know nothing about it or heard of any problems, what a joke!!
Loose steering with too much play in either direction. Very dangerous at higher speeds and causes wandering all over the road. Also, steering wheel locks after turning the wheel all the way to the left and back center. I was driving, made a U-turn and tried to bring the wheel back center, but the wheel locked and almost caused me to get into a collision. I am now not driving the car because it is not safe. I have been to the dealership 6 times. No one will help. Thousands of others have these issues yet nothing is being done. I made two videos of the loose steering and wheel locking. I will attach the links below loose steering: Https://www.youtube.com/watch"V=iggtrxglno0 steering wheel lock: Https://www.youtube.com/watch"V=cyluagxle_Q
Upon taking delivery of the vehicle on the ride home I couldn't keep the car straight. It kept wandering through the lane and had to drive it with 2 hands. I notified dealer and they said it's a Jeep thing but this is far from a Jeep thing. Car feels unsafe to drive as it keeps moving left to right.
Jeep jl Wrangler, steering loose and Jeep wanders at highway speed. Attention NHTSA: This is not a Jeep thing! people have been able to solve this! if solvable, then by definition not inherent to any platform! solves include a combination of new steering gear, new tension bolt that connects the steering wheel to the gear, and new track bar. Fca is getting away with substandard steering at the hand of its techs that state that this is just a Jeep thing when it is not! force a recall now or face blood on your hands! this is fixable! this is why we hired you to do this job! act now! this is your moment!
Brand new Jeep with 300 miles wanders when driving over 50-60 mph. I have to keep on correcting the steering when driving at high speeds. Please see the other complaints on steering as I am experiencing the same issues.
I own a 2018 Jeep Wrangler unlimited 4 door rubicon. Purchased it in May 2018. It has 3,682 miles on it. From the first day I purchased it and every day thereafter, the steering has been extremely loose to the point that you have to keep turning the wheel back and forth to keep the vehicle traveling in a straight line to remain in your driving lane. It feels as if you were driving an old style tractor and gives one the impression the vehicle will go off of the road or strike another vehicle next to you. The higher the rate of speed the more one has to steer back and forth to keep the vehicle moving in a straight line. I have taken the vehicle back to Jeep twice to report the issue for repair and both times they have indicated that there is nothing wrong with the vehicle. Thousands of other owners have made this complaint and Chrysler Jeep is replacing some of the drag bars or steering assist on some vehicles while other owners are getting their computer reset to correct a faulty factory setting which allegedly cause this problem. Is NHTSA going to get off of its ass and officially do something about this or do we have to start a class action to see results" Jeep knows its a problem. They know they are liable. I am an attorney who currently represents an 18 year old boy who totaled an exact same vehicle as mine when his steering locked up and he crashed head on into a telephone pole. Now Jeep is sending their engineer to inspect the vehicle.how many people have to die or be injured before you act"
Vehicle is extremely hard to control. Wanders all over the road and has to constantly be over corrected. Shakes violently after going over small bumps at highway speeds. Wont stop shaking until you slow down to less than 50 mph. I have had it in to the dealership 4 times and they just keep sticking a new steering stabilizer on it which obviously does not fix the issue
Just bought a 2018 Wrangler jl leftover/ brand new off the lot. I immediately noticed that the steering is very loose and difficult to control. This is especially true in wind or if driving 55 miles per hour or more. My husband refuses to drive the car because he feels unsafe doing so. I get very nervous as well. I'm constantly having to adjust the wheel to stay on the road. The second issue is that sometimes when I set the cruise control it will just keep going past my designated speed I chose unless I turn it off. Lastly my car seems to not shift gears down. It throttles and revs. When I took it to be looked at I was told it's no big deal. Well it is! even my local mechanic said he feels that it's not switching properly between gears. I've waited 22 years to buy my first Wrangler and I paid $42000 for it. It should not do any of this! it's brand new. It's also a safety hazard. I could get into a major accident! I need help with these things please. Stand behind your product. This is my first Wrangler but my 4th Jeep. I also talked my mom and brother into buying new Jeep the same week I did last month! my contact is [xxx]. [xxx]. I'd like call back so someone can help me. Thank you information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
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- Concord, NC, USA