This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When looking at the vehicle on a car hoist, unsatisfactory welds on the chassis were identified. The welds occurred at various locations and included defects such as excessive porosity, excessive weld spatter, and off location of the original weld and touch up welds. I am not a certified weld inspector, however I am a state certified welder, and federally licensed aircraft mechanic. I have been taught to identify weld defects, and understand effects they have on structural strength. For being a robotically welded frame I found the quality of some welds unacceptable, and should not have passed quality control at the factory. I am not an automotive engineer, nor am I a structural engineer, however I assume that the structural strength of the frame in this state is less of the original design strength. This issue should be dealt with before something bad happens.
Failure to start, randomly when vehicle is stationary. Visible pertaining component parts such as battery, ignition switch, starter and voltage all in good order. After 30 minute waiting period car will start. Steering wheel movement when exiting vehicle appears to trigger problem, quite often. Has occurred 8 times in 4 months. Dealer showed no error codes.
Back in October 2019, I rented a new Jeep Wrangler from enterprise for a trip to Chicago for work. While both traveling to and from Chicago, I had two instances while traveling on route 80 in Ohio, where I went over small bumps, and this caused the vehicle to shake violently. On the return trip home, I actually had to pull off the side of the highway and slow down to approximately 25 miles per hour to get the shaking to stop. When returning the vehicle to enterprise, I informed them of what happened. They then stated they get a lot of complaints about the wrnagler and would take some money off of my bill. I told them they don't understand, and that there is something seriously wrong with this vehicle and that my wife has the same vehicle and if this happened in her car, I would not allow her to drive it. Fast forward to the night of 12/6/2019. While traveling to my wife's christmas party (in her 2018 Jeep Wrangler) on route 680 northbound at 60 mph, I hit a small bump in the road. The steering wheel along with the rest of the vehicle started to shake violently. We then had to slow down in order to get this shaking to stop. I looked over at her and said that this can in no way be normal. She then informed me that this has happened to her a few times as well. There is no way this cannot be a safety issue, and I definitely do not want my wife driving this car.
Backup camera randomly does not work. Sometimes the backup camera will work but without the guidelines. And sometimes the backup camera will not work at all, only showing the navigation gps screen completely black. It malfunctions like this while backing up in my garage, or backing up into a parking spot in a parking garage or on a city street. I was informed by two dealership service department representatives that they can't do anything about it unless it is not working when I bring it in, so they will be able to diagnosis the problem correctly. Of course, it always works properly when I bring it in to the dealership. I have videos from my iphone when it malfunctions but the dealership said they were sorry and can't diagnosis it with the video, and that it has to be in the malfunction mode at that time before they can do anything about it. I currently have around 8,600 miles on my 2018 Jeep jl sahara Wrangler and this problem started around 4,500 miles or maybe slightly less. This is very frustrating! I specifically paid extra for this Jeep model to get the backup camera. And it only works properly about 60% of the time! I never know when it will work properly or when it will not work at all.
- Houston, TX, USA
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While driving northbound on I-275 to tampa from sarasota with my wife and newborn son, the vehicle began shaking violently after going over a bumpy part of the road around a curve of the highway. This continued until I pulled my foot off the gas and allowed the vehicle to slow 10-15 mph.
Just got onto highway, going about 72 mph, hit a small bump and car started violently shaking (frequently referred to as death wobble). Once I pulled over and stopped the wobble went away. This happened the day after I brought my vehicle in for a recall to replace the steering column damper which supposedly caused this problem to begin with. Never had this problem until I brought it in for the recall. Brought it to the dealership two days later and they told me nothing was wrong with it but if it happens again to bring it back in. They told me my wheels were slightly out of alignment which may have caused it but there is no way; the vehicle was shaking violently back and forth, it had nothing to do with a slightly off alignment.
Had the recall for the steering dampener done a couple months ago. Experiencing extreme vibration and jerking of the steering wheel and vehicle after going over minor imperfections in the road. Online research finds it to be the "death wobble" where I have to slow the vehicle down below around 40mph. Has happened three times on the highway since getting the recall. Did not happen prior to the recall.
On 9/30/19 at 4:30am, odometer reading of 170 miles, while at highway speed, approx 70 mph, on I-295, the vehicle began to violently shake. It was uncontrollable until my speed reduced to 35 mph. At 35 mph the shaking began to subside while I continued to slow to a stop. The incident appeared to be triggered by a slight bump or seam in the pavement. On 9/30/19 the vehicle was serviced at cherry hill Dodge Chrysler Jeep, 1708 w. marlton pike, cherry hill NJ 08002. They determined cause to be faulty steering damper and replaced it with part number 68251580ad which I was told was an improved part over the original. At first the problem seemed to be resolved. Then on 11/3/19 at 9:30pm, odometer reading 1,490 miles the violent shaking occurred again. Circumstances were the same, traveling at highway speed, approx 70 mph, had to reduce speed to stop the shaking, again on I-295 but different location, again apparently triggered by a slight bump or seam in the pavement.
At 65 mph highway speeds, when vehicle hits a pothole or bump; vehicle wobbles, shakes, and loses steering control. As known "death wobble." Occurs on a regular basis.
Just had the steering damper recall performed - never had any wobble issues before completing the recall. I completed the recall as I thought that was what good car owners do. Now, just 3 days later I am experiencing the wobble at highway speeds. Very scary! had the entire family in the car coming home from dinner - did not hit any irregular bumps or anything out of the norm. Was driving on the highway on a stretch we drive almost daily and out of nowhere, just hitting some "normal" Michigan road bumps the steering wheel and front end started shaking. It eventually stopped itself - but then happened 5 more times. We did not know what was going on as we were not aware of the issue or even why there was a recall repair. After getting home and searching the internet I found all sorts of complaints and the reasoning behind the recall. Ironically again, I did not have the issue before I had the recall work completed. After reading the article I immediately left a message for my service manager at the dealership and then looked under the Jeep to confirm that in-fact the part was replaced and had the correct part number. I do want to mention that even before the wobble I did mention to my wife and notice that I thought that the steering was a bit more "loose" after getting the car back. Not sure if that is relevant, but thought I would note that here as well.
Wobble in steering wheel happen more frequently then I like when turning to the left or right on a bump wheel rumbles I have to hold it tight and slow down for it to stop. Feels unsafe can be dangerous all through Oct Sept been having the issue does it when it wants
Wandering and loose steering issue persist. 1. steering wandering first wheel alignment was off and it had to be redone. Problem still occurred than was informed that Wrangler aren't meant to go highway speeds. 2. ac blows out warm air and was told that's normal. Today I brought in for the first oil change and 3. steering damper recall. Well good thing I double checked their work. They installed the replacement recalled part the wrong way. Now the Jeep wandering is worse and the vehicle shakes at highway speed. We can't keep the Jeep straight.
On Friday, September 20, 2019, we were towing our Jeep Wrangler behind our 25 foot coachman prism rv on highway 95 in Maryland. We hit a bump in the highway going about 70 mph and our rv was shaking so bad and sounded like we had a flat tire. The shaking wouldn't stop so within a half mile we managed to pull over to the breakdown lane and stop. We got out and checked all the tires because we thought we had a flat tire. Nothing was wrong. We continued on a trip about 5 miles further up the road it happened a second time. This time we couldn't pull over but we slow down and the shaking went away. We reached our destination and met up with family and before we could tell them what happened my sister who had just bought a Jeep Wrangler two weeks earlier asked if we had heard about the death wobble. I went online and learned about the death wobble and I'm certain this is what was occurring to our Jeep while being towed. We had already replaced the damper as a recall and this still occurred. Went to the dealership today and over the weekend they're replacing some bars underneath the front of the Jeep. The reason for my reporting this is I learned that the damper being replaced is supposed to be a fix and since we already had it replaced but didn't understand why they were replacing it months ago it's still occurred to our Jeep.
I purchased my 'new' 2018 jl Jeep Wrangler/rubicon less than one month ago. It has under 1400 miles on it and I have had to get out and check my tires numerous times thinking one was flat because it was pulling to one side. It is very hard to control and it looks like I am intoxicated while driving this vehicle. It looks like one recall on the steering damper was replaced before the purchase, but not even sure if it was really replaced. The left rear shock was leaking and supposably replaced too. Under warranty of course. I will be contacting a Chrysler dealership tomorrow and calling Jeep. I want them to check the alignment, steering and make sure the recall was completed properly. I will be taking it to a different dealership than the one that I purchased it from. I am devastated and worried about my safety, my family's safety and the safety of others on the rode. Chrysler needs to address this issue. I will also be having a specialist checking the welds as well after reading through these complaints. With winter on its way, I will have no choice but to drive it. It will be scary on treacherous winter roads. I also was driving an avg of 68 on a two lane highway and went over a small smooth bump in the road... the kind that makes your stomach tickle.... I about lost control. It is so hard to keep in your driving lane. I have drove a Jeep since 2010 and always said I wouldn't buy anything else. I really hope Chrysler will take care of their Jeep family and fix this problem. Makes me sick to think I just spent $43000 on a vehicle I shouldn't drive. The premium audio is also 'not premium'.... awful. Various speeds, various mileage at time of events- notice right away after purchase, however thought I just needed to get use to driving a new vehicle.
I have had nothing but issues with this vehicle. From incorrect welds (which the dealership deemed as okay until I had a third-party look at them) to steering issues (wobble, drift, etc.), it's been a complete nightmare. I'm stuck paying for a vehicle that will not hold its value over time and am so afraid to drive it that I've only put 1,600 miles on the vehicle since I purchased it in August of 2018. If I could have one wish, it would be to pull this vehicle from the market and request that fca does a full buyback for vehicles with recalled issues. They are lying to the NHTSA, their customers, and shareholders. I don't know what to do.
Death wobble. At highway speeds loose control of wheel requiring immediate slowdown. Very dangerous. Also issues with transmission getting stuck in low gear when trying to accelerate.
A D V E R T I S E M E N T S
- Burbank, CA, USA