This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Received a notification that there was a recall lin Dec. 2013. Safety recall N28/NHTSA 12V-234 transmission oil cooler tube. Called dealer to set up appt. They put me on a waiting list telling me they only receive 1-2 parts a week. Called back Feb 24, 2014. They still have no parts. Now there's no waiting list now. Letter said to report it if it's not fixed in a reasonable amount of time, so here's the report. Dealer is clear lake Jeep just outside of houston, tx.
The contact owns a 2013 Jeep Wrangler. The contact stated that NHTSA campaign number 13V234000 (power train, steering) had exceeded a reasonable time for repair. The dealer advised that the part was not available for repair and the contact was placed on a waiting list that was scheduled to exceed two years for the repair. The contact did not experience a failure.
The contact owns a 2013 Jeep Wrangler. The contact stated that NHTSA campaign number 13V234000 (power train, steering) had exceeded a reasonable time for repair. The dealer advised that the part was not available for repair and they did not know when the part was going to become available. The contact was placed on a waiting list. The contact had not experienced a failure.
The contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA campaign number: 13V234000 (power train, steering) and was informed by the dealer that they were only receiving one recall part every ten days. The dealer was unable to provide an expected date for when the part would become available. The manufacturer had not been notified. The contact had not experienced a failure. Updated 09-04-14
I received a recall notification in September, 2013 warning that the transmission oil cooler tube may come into contact with the power steering fluid return tube, causing a leak and possibly a failure or crash. The vehicle has been to the autonation dealership on 116th ave. In bellevue, wa a total of three times since September 2013 to address this issue. It is now almost March 2014 and it still has not been fixed. They are placing all the blame on Chrysler for not being able to supply the parts. I called Chrysler this morning to confirm the insane waiting time for the parts to remedy the recall. The idea that it takes in excess of 5 months just to get parts for a serious recall issue is preposterous, and the lack of action negligible.
- Seattle, WA, USA
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TL-the contact owns a 2013 Jeep Wrangler. The contact stated there was a recall under NHTSA campaign id number 13V234000 (power train, steering) however, the part needed to perform the repair was unavailable. The dealer was unable to provide an expected date for the remedy part. The manufacturer was not notified of the problem. The contact had not experienced a failure.
The contact owns a 2013 Jeep Wrangler. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 13V234000 (power train, steering) but was informed that the parts were not available. The contact felt that since the failure was reported in June of 2013, there should have been a remedy available before February of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
The contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA campaign number: 13V234000 (power train, steering) and was informed by the dealer that they only received the remedy kit once every fourteen days. The dealer was unable to provide an expected date for when the part would become available for the contact to have the defect corrected. The manufacturer was made aware of the problem. The contact had not experienced a failure.
The contact owns a 2013 Jeep Wrangler. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 13V234000 (power train, steering ) but was informed that the parts were not available and that dealers were receiving one part per week. The contact felt that since the failure was reported in June of 2013, there should have been a remedy available before February of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
There is a power train recall on my Jeep. The dealership cant get the part in. We got the notice in the summer. How long do they have to fix this, and what steps can I take now" my car is in the shop now for another problem with the electrical system that there is a service bulletin for. I asked the service person what would happen if the part in question broke before it was available and she told me that Chrysler told the dealerships to "put a bandaid on it"?" my child drives this Jeep!
The contact owns 2013 Jeep Wrangler sport. The contact received notification of NHTSA campaign number: 13V234000 (power train, steering) and stated that the recall repair had surpassed a reasonable time for repair. The contact took the vehicle to the dealer and was advised that the part needed for the repair was not available. The manufacture was not replying to the dealer to advise of when the part would become available. The contact stated that transmission fluid was leaking from the vehicle. The approximate failure mileage was 8,000.
In early January, I contacted my local Chrysler dealer to inquire about the recall. At that time, I was informed that only 2 replacement parts per months were being shipped to the dealership to support the recall notice. When I checked back on January 27, I was told that I am 28th on the list, meaning I will be waiting another 14 weeks for my part to be installed. As I understand the notice, the potential failure of the transmission may increase the risk of a crash. How many crashes will it take before a class action lawsuit is needed to gain visibility to this obvious lack of attention by Chrysler? I would expect the federal government is monitoring this situation, and will act on my behalf to quickly remedy this situation.
Safety recall N28 / NHTSA 13V-234 in October of 2013, I was mailed the above recall notice from Chrysler. I was told in the mailing to contact the local dealership to schedule the repair. I did this and was told the parts had to be ordered and would be a couple of weeks. By December 2013, no response from the dealership. In contacting the dealership at that time, they had no record of my call and my parts had not been ordered. They said they would put the parts on order again for me and that the parts would be available mid-January since Chrysler is releasing a limited amount of the recalled parts each week. As of February 4th, 2014, I had not heard back from the dealership. I called them the morning of the 4th and got this reply. They said my parts are still on order and that Chrysler is still only releasing a limited amount of the replacement parts. It does not make any sense to me if a recall is issued and the manufacturer says there are no parts available. This is frustrating and I feel like I am getting the "run-around". I would appreciate if the NHTSA could follow up on this and find out what is going on.
No incident on the road as occurred. I received a recall notice stating there is a defect related to the transmission oil cooler tube which may increase the risk of crash. I have contacted the dealer (quirk) where I purchased my Jeep (brand new) on two occasions. Both times the dealer stated that there is a long wait for the part to be ordered or made and would not take action to help provide a solution to this issue. Dealer has stated that Chrysler only makes one part every two weeks. I am not interested in waiting for a crash to happen but rather have my vehicle repaired safely. Is there any measure vehicle owners such as myself can take to fix our vehicles in a timely manner before safety incidents occur? thank you for your help.
Vehicle recall notice was taken to dealer when received, dealer was unaware of recall notice. Replacement parts are unavailable, dealer unsure as to when replacement parts will become available. Why post a recall notice when parts are not available?
The contact owns a 2013 Jeep Wrangler. The contact stated that NHTSA campaign number: 13V234000 (power train, steering) had surpassed the reasonable time for repair. The dealer and manufacturer were contacted. The manufacturer stated that the part would not be available for 10 months. The contact had not experienced the failure described in the recall.
The contact owns a 2013 Jeep Wrangler. The contact received NHTSA recall campaign number 13V234000 (power train, steering). The contact attempted to have the vehicle repaired but was informed that the parts were unavailable. The manufacturer was notified and confirmed the unavailability. There are no failures at this time.
2013 Jeep Wrangler. Consumer writes in regards to unable to get recall repairs done on vehicle. The dealer informed the consumer, the parts were not available.
The contact owns a 2013 Jeep Wrangler. The contact received notification NHTSA campaign number: 13V234000 (power train, steering) and stated that the part needed to repair the vehicle was unavailable. The dealer informed the contact that the part would not become available for another two months. The manufacturer was made aware of the problem. The contact had not experienced a failure. Updated 02/24/14 the power steering line was replaced. Updated 02/25/14
I have a N28 recall for a transmission oil cooler tube. I have had appointments to have this corrected and the dealer nw Dodge on hwy 290 houston has cancelled telling me they don't have the parts. I understand the part is hard to get. Ok so why do I get scheduled then told the day off that they don't have the part. Crazy..this needs addressed with the Jeep head office. And this local dealer, .
A D V E R T I S E M E N T S
- Rosharon, TX, USA