I purchased this car new, and I made sure the car is well taken care of. However, the drivers side window fell/froze twice, and the rear passenger window fell 3 times. I just got back from the dealer, had to leave the car . Car is rarely driven, and window fell by itself. i wonder if there is any recalls, or some sort of class action suit to have this permanently repaired?
This is the second time I have had a regulator fail. The first was when I was on vacation last May. It was covered under my warranty. It took an hour to fix. Now I have had another window regulator go out. It isn't covered under the warranty. I was told the regulator has been redesigned due to so many problems and complaints with this part. So now the window has to be replaced also. It will cost me $429.00 plus tax plus tinting. I am not happy with jeep and I will not own another one. I will not recommend this type of car to anyone else.
2007 Jeep liberty , window failure 3 times in the last year and April 4 , 2010 - 2 windows go in the same day, passenger front and rear . Jeep must have a bug up their ass or in their ear do they realize the danger of window failure like this . Theft of vehicle or contents within vehicle , danger to children , danger to due to inclemant weather. I'm about to call Jeep and tear into their ass why this is a continuing problem with this vehicle . I have made a complaint with the NHSI to no avail . A class action lawsuit seems the only recourse to make this company take notice and maybe a prime time news story .
So my wife calls me at work and tells me that the rear passenger side window of her Jeep Liberty wont stay up and my daughter - who is 1 year old is freezing cold, as she was on her way to take her to daycare. I told her to immediately take the car to the Jeep dealership (Len Stoler Jeep in Westminster, MD) because we were planning to leave for a weekend trip that evening. She takes the car to the dealership and asks for an estimate. They tell her that it is the window regulator and that it is going to be $429 plus tax to fix. To her utter astonishment, she calls me and we both agree that that is a ridiculous price to pay. We tell the dealer not to do the repair and they tell us that the door is already off and the repair is underway (which ended up being fine because I later found out that only the dealer can do the repair since there is no aftermarket yet for the regulator).
When my wife picks the car up 7 hours later (after being promised only 1-2 hours) there is a new window (untinted) in the door that doesnt match any of the other windows in the car. My wife asks about the window and they tell her that that is the stock part and they don't tint the window. WTF? In addition, they never told her that they had to replace the window when they replaced the regulator and could not offer her a reason why they had to other then to say that it was part of the repair. It was not until I read on this forum that this was a common problem and that the window did in fact need to be replaced.
I am going to call Jeep on Monday and discuss with them my disatisfaction about this problem. It is ridiculous that Jeep does not stand behind a faulty part that they obviously have problems with. I should have stuck to my gut feeling three years ago and bought another FORD. At least they stand behind what they build. This will be my last Jeep product.
It's a pain in the butt when you get to a drive-thru and you have to open your door - instead of the window - in order to order your food on the driver's window.
I will never own another jeep product......I have contacted repair people and they dont have time, and the regulators are expensive and now i hear that they can go out again and again...what is the point of having them.......
my wife got her POS liberty brand new in 2007. since then it has been in the shop for the same reason as all you 3....no now 4 TIMES in the last year and a half!!!! REALLY how long do WE jeep OWNERS have to pay for their F@#K up?!!!!!!! bet if it was a Toyota it would have gotin fixed.....i'm just sayin!
My 2007 Liberty Ltd. 4X4 -- really babied, never abused -- rear passenger window fell off track at 57,000. We never USE that window, so it has not been worn at all. It needed a regular, and a new door panel (also never used). The bill was $970 to repair parts which never get use, and which will rarely be used in the future. W T F! This Liberty is Trail Rated, but who could trust body integrity on the trail?
So I have a 07 Liberty with a custom window tint job. My driver front window started sliding down when it was below freezing... thank god for duct tape. Talking to the dealer he said the new design of regulators came with glass and does not work independently. Meaning, I have to spend $400 for a new glass and regulator, and I'll end up with 3 tinted windows and 1 bare glass. It was suggested by Autozone that I go look up junkyards for a good regulator.
Why am I always plagued with window problems??? My 3rd car and my 3rd window problem. My next car will have no more windows.
Lets begin with the CURRENT auto issues that we ALL get to hear about EVERY HOUR, on ANY news channel- WE BAILED THESE MONSTERS OUT of a HUGE financial dump, and they continue to rape us with defects in material, piss poor design and WONT BACK IT UP, without a cool thousand dollars on my "dime". AND THEN let them haul home million dollar salaries, and out of this world "BONUS CHECKS?" The world is watching Toyota get tarred and feathered over a design flaw effecting several models. We are supporting "OUR" CONGRESS to hear a CORPORATE APOLOGY??? "REALLY" ???
but what else is commendable, is Toyota is fixing the problem at NO COST TO THE CONSUMER.
(I use Caps 'cause it makes it funner than cursing)
Now let me get started with my BEEF
Our 2007 Jeep Liberty is suffering from the same POS window regulator as many others. we had the left passenger fall down while driving on the freeway- at 36,600 miles.
(Imagine being in an airplane and the pilot popping the hatch) It raises hell on kids ears!! not to mention your immediate reaction is to BOLT to the emergency lane to check out "where the hell your window just disappeared to?" I took it to the closest dealer to the freeway, and was told, "its passed the 36K warranty, (600 miles) but they could order the NEWER revised part and put it in for a DANDY 465.00 I let him know that was a little odd that they (Jeep) doesn't consider it a big enough safety issue to issue a recall. Arent windows a standard requirement on a new passenger car?
It doesn't end... last month the drivers window bailed out too! So now we are looking at close to 1000 dollars to fix both of them! I am still waiting for my stimulus check from our wonderful administration, so currently, we are driving around with bright orange tape holding these windows up, until I can raise enough hell to get it fixed.
This will not be my last effort to contact Jeep, and pop the questions to obtain some sort of resolution, and from what I've read here, there's PLENTY OF US to push the issue.
I am a strong advocate of AMERICAN autos- but it makes me wonder if they can regain my confidence, by taking care of the products they allow off the line.
The part that fails is a plastic block about the size of todays cell phones, it clips into the glass and it has a very small tab that the cable spools through to raise and lower the window, and it doesn't take much to see that it is weak, VERY WEAK in the design. For the Jeep name- I would have thought it would be a LITTLE MORE ON THE RUGGED SIDE???
I'm going to end here... (for now) and I am considering going down to the mall, and ha'ing one of the vinyl window decals made up that has the ever so common phrase,
"IT"S A JEEP THING- YOU WOULDN'T UNDERSTAND" fixed up with the J crossed out and a "CH" overlapped, to say "IT'S A CHEEP THING - I DON'T UNDERSTAND?"
I do ask that if ENOUGH of us "PROUD JEEP OWNERS" GET 'TOGETHER' it may put a little more meaning to our point. COME ON CHRYSLER- DO A RECALL!!!
- til then...
My front driver side window came off the track within 6 months of purchase (new) Now at 40,000 miles the rear driver's window has done the same. Bet the window has not been used a dozen times as no one ever sits in the back.
I bought a 2007 Jeep Liberty used with 7000 miles on it. I bought it at a jeep dealership with a warrenty. 6 months after the purchase the passenger front window started rolling up vveerryy slow. I called jeep and they said bring it in. I took it in and talked to another customer also having his window reg. replaced. He said there are thousands of complaints about this problem. So I asked the mechanic whats the deal with these things and he replied "they are a poor design and will only continue to go bad." He stated that "all jeep liberty windows will fail".
I find this upsetting that even jeeps mechanics know this is a bad business practice. I tried to talk to the mechanic again when i went in for an oil change but he had quit working for them. Now when I roll up the drivers window it starts to go up and then gets crooked and all but stops. I have to pull the window up while pressing the button at the same time. Oh yah, and the passenger window is super slow again. It takes about 30 seconds for it to go up when it is cold out but almost sounds like its putting such a drag on the reg motor that it is only a matter of time before it totally goes out.
So now both front windows operate poorly!! WHAT IS THE ISSUE HERE JEEP? SHOULD ALL OF US PISSED OFF BUT LOYAL CUSTOMERS REVOLT AGAINST YOU? DONT LET YOURSELF BY COMPAIRED WITH THE LIKES OF TOYOTA AND ALL THEIR CURRENT ISSUES THAT STEM FROM BEING CHEEP TO MAKE AN EXTRA BUCK. TAKE CARE OF US CUSTOMERS THAT KEEP YOU IN BUSINESS AND PAY YOUR FAT SALLERIES. WE LOVE JEEPS, NOT CORPORATE GREED !!!!!!!!!!!!!!!! WHATS UP JEEP? THE MASS LAWSUTES ARE ABOUT TO START. DO YOU WANT THE WORLD WIDE PUBLICITY LIKE TOYOTA??? FIX THE PROBLEM. OR FACE THE CONSEQUENCES. Signed: Pissed off customer!
I had the driver's side front power window go out, about a month ago. Thankfully, it (window, tracks, regulator) were replaced under warranty. Just this last Friday, the passenger's side rear window "dropped from sight" into the door. With concerns about possible vehicle theft (could not lock the car up), I brought it into the local Colorado Springs dealer. The vehicle is hardly used (8,200 total miles), and with just my wife and I, we never open the rear windows (except perhaps infrequently, by hitting the wrong power window button the on the console).
We are out of warranty by NINE DAYS, and we were quoted a repair cost of 500 DOLLARS. The dealer said they would attempt to get a lower repair cost, considering the very low miles, and the fact it just came out of warranty. Having said that, I discovered this site over the weekend, and the long, long littany of problems Jeep is having with these window assemblies. This is UNFORGIVABLE, that any established company will charge (and in many cases, charge over and over again) for a repair that is solely due to poor engineering and construction. I'm a certified senior mechanical engineer, and a Director of Logistics and Reliability for a large defense contractor; if my company had done, what Jeep is CURRENTLY DOING with these clearly unsatisfactory power window designs, we'd be out of business. Oh.... sorry..... Jeep and Chrysler are! Now, if they only had the integrity to fix their sadly-tarnished reputation and also fix these problems at NO COST with an IMPROVED DESIGN.
Have had all of the window regulators replaced since I purchased the vehicle. Now less than a year later the rear window on the drivers side is broken again (hardly ever used prior to breaking) the drivers side front is messed up again. Dealer I purchased from went bankrupt prior to finishing the work. Went in to get it fixed was told to come back. Guess what they were locked up tight. Contacted Chrysler/Jeep was told so sorry, maybe you can try to get another dealer to make good on the work. Yeah right and if I sit in the snow my butt doesn't get cold either. I will never buy another Jeep/Chrysler product as long as I live. The interior is cheap, the back seat upholstery keeps coming off. The air conditioner vent broke. The list goes on and on.
left rear window wouldn't go down, motor just whirrred. I couldn't get the left rear door open. Finally I got door open and found that a large screw was blocking the latch in the body where the door secures into place. Mechanic at dealership says it's the regulator, and he's seen many failures. Est. cost to repair,$300. Regulator has been replaced by a new type of regulator from different supplier to Jeep, which requires a new window. I refused to get it fixed for $300, and secured the window in the up position. Car is only two years old, with 25,000km, bought new. I am fighting Chrysler to cover the repair under my 3 year, 60k safety warranty. They are considering it. If you can't get out that door in an emergency like a fire, I'd say that's a safety issue, no?
To put into perspective, I otherwise love the 2007 Liberty. It's gotten me out of some tough snow situations; I'm just super pissed off with the service manager at my dealership---won't mention name, 'cause still expecting to get it repaired free.
I had one window fixed last year when they tech notified me that they ahd a recall on the window regulators, now both of my passenger side windows will not come up. I returned to the dealership and asked if they that these window regulators are faulty then why didn't they just replaced all off them at one time. The tech just looked at me like I wow... then he had look like "why we would do that when we can charge you for each window?".
American car companies wonder why people are not buying American made cars this is one reason why customer service. If you know the windows break why not just fix them all at the same time?
This is the 3rd out of all 4 windows to have a regulator failure. The first time was covered under warranty, the second two have failed just after the extended warranted ran out at 60,000 miles. Jeep has quoted $400.00 per window. The rear passenger side window is being held up by two suction cups and a shoestring. The front driver's side window just failed and is rolled all the way down. We are expecting snow in two days, and this is our only car.
Jeep needs to correct this. It looks like a common problem for many Liberty owners (2006 models have even more complaints).
A D V E R T I S E M E N T S
I purchased this car new, and I made sure the car is well taken care of. However, the drivers side window fell/froze twice, and the rear passenger window fell 3 times. I just got back from the dealer, had to leave the car . Car is rarely driven, and window fell by itself. i wonder if there is any recalls, or some sort of class action suit to have this permanently repaired?
- ndz28, los angeles, ca, US