This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On Oct 4, 2019, as I was driving straight at approximately 10 mph on a dry, smooth road, my driver's side lower front ball joint failed. The front of my car dropped as a result, and I was unable to control the vehicle. I did not strike any other vehicle or barrier of any kind.
The contact owns a 2007 Jeep Liberty. While driving 30 mph, the front driver's side ball joint fractured. The contact lost control of the vehicle and the steering wheel seized. The vehicle was coasted to the side of the road. The front two tires slid while attempting to stop. The vehicle was towed to an independent mechanic where it was diagnosed that new control arms, and the ball joints on both sides needed to be installed. The vehicle was repaired. The driver's side wheel was also replaced. The manufacturer was made aware of the failure and stated that the vehicle needed to be taken to the dealer for diagnostic testing. The dealer was not contacted. The failure mileage was 146,588. The VIN was not available.
The contact owns a 2007 Jeep Liberty. The contact received notification of NHTSA campaign number: 18V278000 (suspension). Shottenkirk Chrysler Dodge Jeep Ram of canton (located at 200 Liberty blvd, canton, ga 30114, (470) 863-2403) stated that the part was not available. The contact felt that the dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The lower ball joint on the passenger side steering knuckle separated. The ball joint remained in the lower control and gouged the rim. The vehicle steering is totally inop as it is resting on the tire. The vehicle was in motion on a city street.
- Charlotte, NC, USA
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The contact owns a 2007 Jeep Liberty. While driving approximately 35 mph, the contact heard a popping noise emerging from the lower passenger side of the vehicle. The vehicle was driven to an independent mechanic where it was diagnosed that the lower ball joint on the passenger side fractured and needed replacement. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 108,300.
The contact owns a 2007 Jeep Liberty. The contact stated that the body of the vehicle made abnormal whining noises when driving over bumps in the road. The contact noticed that the lower frame and control arm were rusted. The vehicle was taken to an independent mechanic who stated that the vehicle was included in an unknown recall and should be taken to a dealer. The dealer was not contacted. The contact called the manufacturer and was informed that nothing could be done because the vehicle was out of warranty. The failure mileage was 97,000.. consumer was told by the repair shop the front cross member sub-frame was broken. Car miles were under 10,000 and the was over 10 years olds. Consumer called the Jeep corporate offuce on 3/13/19. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
The contact owns a 2007 Jeep Liberty. While driving 65 mph, the vehicle stalled and the steering wheel seized. The vehicle was towed to an independent mechanic where the contact was informed that the ball joints were fractured. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure. The failure mileage was unknown.
I took our vehicle to crown Dodge, ventura ca. To satisfy the trailer hitch recall. I also wanted to satisfy NHTSA recall #18V-278 (rear lower control arms). The parts weren't available at the time and I was told they would contact me within 2 weeks to reschedule the repair. They never contacted me. We have moved since and there are no dealers near me to conduct the safety repair. How can I get this repair completed without having to drive too far? the vehicle may not be safe to drive. Please advise.
The contact owns a 2007 Jeep Liberty. While driving approximately 55 mph uphill, there was a loss of power and vehicle control. When the brake pedal was depressed, the suspension failed to function and the rear of the vehicle swayed excessively. The vehicle crashed into a guardrail. The contact stated that the front driver's side bumper, headlight, and rear quarter panel were damaged. None of the air bags deployed. There were no injuries. A police report was not filed; however, a highway patrol agent inspected the vehicle. The insurance company was notified. The contact was later notified of NHTSA campaign number: 18V278000 (suspension). Autostar Chrysler Dodge Jeep Ram Fiat of waynesville (280 hyatt creek rd, waynesville, nc 28786, (828) 452-2841) was contacted. The insurance company had not yet inspected the vehicle. The cause of the failure had not been determined. The manufacturer was notified. The approximate failure mileage was 105,523. Dyd
Lower ball joint broke from corrosion. This is recalled on 02-06 models but not 07. However, my Jeep was manufactured in 2006. I was pulling into my driveway and felt something break below me. As I pulled further in I felt a grinding noise. Had I been driving faster I would have wrecked my car.
The contact owns a 2007 Jeep Liberty. The contact received notification of NHTSA campaign number: 18V278000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lithia Chrysler Jeep Dodge of roseburg (1600 ne airport rd, roseburg, or 97470, (541) 378-4945 was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
I contacted South point Dodge in austin, tx 2 months ago about replacing the rear control arms due to a recall. They scheduled an appointment for them to replace the part. When I arrived, they told me no one had ordered the part and that they could not provide service. I confirmed with the manager that they would order the part and call me back when they could replace it. I have not heard back in 2 months. I called today and they have not ordered the part. I asked them again to order the part, but now they are on backorder. I am concerned the rear control arm will fail while I am driving. I have done everything I can to get it replaced, but the dealership is not putting any importance on the recall. Here is their contact information: 5210 S ih 35 frontage rd, austin, tx 78745 (512) 443-9333
A scrubbing/squeaking noise started on the left front tire of my 2007 Jeep Liberty. I took the car to my mechanic and it was diagnosed as being the control arms on the front of the vehicle. Then the recall came out for the rear control arms. I took the car into the dealership to have the rear repaired and was also told by the dealership that the front needed to be replaced. While leaving my car for repair another Liberty came in with the left front wheel assembly separated from the car. The control arm had fractured/broke. If faulty parts were used on the rear it would seem that the same manufacturer would be used to supply the front parts. The dealership also explained that they had several of the same model come in with the front control arm problems
The contact owns a 2007 Jeep Liberty. The contact received notification of NHTSA campaign number: 18V278000 (suspension); however, the parts to do the recall repair were unavailable. The dealer (prestige Chrysler Jeep Dodge, 6520 centennial center blvd, las vegas, nv 89149, 702-309-8000) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2007 Jeep Liberty. The contact received notification of NHTSA campaign number: 18V278000 (suspension). The dealer (hermiston Chrysler Dodge Jeep Ram, 81143 us-395, hermiston, or 97838, (855) 241-0755) stated that the part was unavailable and was unable to provide a timeframe for when it would arrive. The manufacturer was contacted and unable to provide a remedy and part supply date. The contact had not experienced a failure. Parts distribution disconnect.
The contact owned a 2007 Jeep Liberty. While driving 10 mph, the rack and pinion bolt fractured. As a result, the suspension and front driver side wheel separated and became stuck in the wheel well. The contact lost control of the vehicle. The vehicle was towed to an independent mechanic where it was deemed destroyed. Neither the dealer nor the manufacturer was made aware of the failure. The approximate failure mileage was 299,999. The VIN was not available.
Driving down the highway and suddenly I had little steering control and it felt like I blew a tire. Pulled to the side of the highway, and saw that my tire was blown and my rim was damaged because the ball joint snapped and the control arm went through the rim. This was on the front drivers side and happeneded about 3 months ago. A similar thing happened today but it affected the front passenger side.
The contact owns a 2007 Jeep Liberty. While driving 35 mph, the entire front passenger side control arm fractured. The vehicle was towed to the dealer (pars cars, located at 6823 mt zion blvd, morrow, ga 30260; (770) 357-6000) who stated that the frame was bent and nothing could be done. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 71,000.
A D V E R T I S E M E N T S
- South Elgin, IL, USA