This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Jeep Liberty. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal sound coming from the rear upper control arm. The vehicle was taken to an independent mechanic where it was diagnosed with corrosion on both sides and the rear control arms. The contact was informed that the rear control arms needed to be replaced. The vehicle was repaired. The contact stated that the failure had been persistent, and failure had occurred three times. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 125,000.
Pulling away from getting gas I heard and felt a loud bang. Could not turn my wheel much. Something was scraping the ground. I got out and saw my lower ball on the driver's front broke off slightly pulling my cv joint. Sat for hours until I got a tow back home. I'm lucky I wasn't on the highway, I could have died. Doesn't show a recall but I just purchased this car. Have had nothing but issues.
The contact owns a 2007 Jeep Liberty. The contact stated while driving 20 MPH and making a turn, the passenger's side of the vehicle inadvertently lowered onto the wheels. The vehicle was towed to an independent mechanic, where it was diagnosed that the passenger's side ball joint had fractured due to corrosion. The vehicle was repaired. An unknown dealer was notified of the failure. The manufacturer was notified of the failure but not assistance because the vehicle was not covered under Warranty. The failure mileage was approximately 153,000.
Pulled into a parking lot. Heard a loud crunch and then the front of my vehicle dipped down. I put my vehicle in Park. Got out and realized that my tire was separated from my vehicle. The ball joint had completely separated.
My front lower Control Arm was replaced for corrosian in June 2019, broke in August 2020, and is being replaced again due to corrosion April 2022! This car is a danger to my family as well as other on the road!
- New Britain, CT, USA
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The contact owns a 2007 Jeep Liberty. The contact noticed that the front control arm and front subframe were rusted. The vehicle was taken to the dealer and it was confirmed that the full front suspension needed to be replaced. The vehicle was repaired. The contact mentioned that after leaving the dealer, the front control arm fractured. The vehicle was towed back to the contact-??s residence. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.
For the 3rd time in the last 3 years the control arm has had to be replaced on this vehicle! I have been driving with my children in the car when the control arm snapped and made my car un drivable ! There was no warning lamp!
The contact owns a 2007 Jeep Liberty. The contact stated that she initially received a recall notification for NHTSA Campaign Number: 18V278000 (Suspension) and had the recall serviced at a dealer. Recently, the contact stated that an abnormal clanking sound was coming from the vehicle while driving at various speeds. There was no warning light illuminated. The contact had first taken the vehicle to an independent mechanic where she had the brake pads, rotors and calipers replaced. Despite the repair, the failure persisted, and the contact then took the vehicle back to the dealer where the recall was serviced. The dealer then informed her that both the lower and upper control arms had fractured and that the driveshaft and ball joints all needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2007 Jeep Liberty. The contact stated while driving 50 mph, there was an abnormal sound coming from the rear of the vehicle while depressing the brake pedal. The contact stated that there was no warning light illuminated. The vehicle was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V278000 (Suspension). The manufacturer was not informed of the failure. The failure mileage was approximately 230,000.
The contact owns a 2007 Jeep Liberty. The contact received notification of NHTSA campaign number: 18V278000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED WHILE DRIVING 35 MPH, THE REAR SUSPENSION FRACTURED AS AN ABNORMAL SOUND WAS HEARD. THE CONTACT LOSS CONTROL OF THE STEERING AND COASTED THE VEHICLE TO THE SHOULDER OF THE ROADWAY AND THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR DRIVER-??S SIDE BALL JOINT HAD FRACTURED. THE FAILURE RECURRED A MONTH LATER WHEN THE REAR PASSENGER-??S SIDE SUSPENSION FRACTURED. THE CONTACT MENTIONED NHTSA Campaign Number: 18V278000 (SUSPENSION) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.
12/8/2020: My daughter had just returned home from college literally that morning driving through nyc to de. That afternoon she went out to see a friend and thought she had a flat tire while driving at about 50 mph and struggled to pull over. It was at night so we couldn't see the damage. We called aaa to come change the tire. He examined the fluid under the tire and then it was obvious that tire rod fell and punctured the tire. We could also see a long black trail where the tire rod dragged on the road before she could stop. The tow truck driver said if she didn't stop when she did she would have fell into the deep ditch next to it and it would have flipped over. Considering it was dark she was lucky and even luckier this didn't happen on the highway in nyc only a few hours earlier. But what was even more disturbing is the front upper and lower control arms were just replace the rear lower control arms due to corrosion was done at the dealer, along with an alignment. (NHTSA campaign number: 18V278000). It's clear that the recall should also include replacing the front control arms. The window regulator also failed the week before.
Vehicle was on the off ramp of the highway when a loud bang was heard and front left tire went flat. Was able to pull off to the shoulder and stop. Upon further investigation, the tire was flat due to the driver's side lower ball joint separated and the bolt of the lower ball joint on the lower control arm was driven into the inside of the rim and puncturing a hole into the rim. Had this happened a few seconds earlier, while on the highway, it could have had catastrophic results, causing a crash, personal injury or even death.
On 5/15/2020 my husband was driving our Jeep locally when all of a sudden the drivers side suspension gave out and landed on the drivers side tire. The tire turned inward he had no control of the steering. He was only doing maybe 30mph if he had been going any faster he could've been killed. It costs us $700 to repair both sides and is still at the garage being worked on. My husband was on a 1 way 4 lane bridge he managed to get it halfway out of the lane blocking traffic the police came to divert traffic until the tow truck arrived.
I had a recall repair after I received the letter in the mail so I went and had it serviced after I waited for the backorder. I had the rear lower suspension arms done as in the recall at secret city Dodge in oak ridge tn. I immediately noticed a weird creaking noise coming from the rear and I took it back and explained to them and they said they could find nothing. I brought it to another shop and had them inspect and they said that they didn't torque them right and the noise was from faulty parts. I took it back to the dealership and they again said nothing was wrong and they sprayed some lubricant on the bushings to quiet the noise. It didn't do anything and made me question why they had to do that if the parts were new. I took it in again and they again sent me down the road. Well as time went on I was having more problems with steering and have been to to other shops and had ball joints all replaced and every shop said that the rear suspension arms were not good and I just went today (Jan 23,2020) and and it looked at by a local reputable shop where I live because the steering is out of control.. they showed me in the bay with my car up and the back wheels move forward and backward because of the bad bushings in the lower control arms that were replaced by secret city dealership. They also said they need to be repaired asap and I got that in writing from them. I also have from a Jeep specialty shop about how they were installed wrong and have that in writing. I did not want to get them replaced by the same dealership because they are terrible with customer satisfaction and could care less about my safety. I take very good care of my vehicle and it hasn't ever been in 4 wheel drive. I use it to drive locally and that is it. I have called nfsta several times and am waiting for a response from them. Please help me with this I don't feel safe driving it. Not my fault
Vehicle was driving normally and was in motion going straight leaving a parking lot and the front suspension lower control arm just broke without warning due to corrosion. The right side of the control arm landed onto the wheel making it so the right front wheel could no longer turn. I'm glad it happened to me in a parking lot and not on the highway or I could have been seriously injured.
A D V E R T I S E M E N T S
- Fayetteville, PA, USA