This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 5/28/15 updated 7/7/2015
2002 Jeep Liberty. Consumer writes in regards to parts not available to complete recall. The consumer referenced recall 15V046000, 12V527000 and 13V252000.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was unavailable.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 15V046000 (air bags) and stated that the part was not available for the recall repair. The dealer did not give a specific date for when the parts would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Carrier Mills , IL, USA
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I received a notification of the defect in the occupant restraint control module a couple of years ago and every time that I called the dealer, they advised that they did not have the replacement parts. I called them today and they tell me on 3/25/15 that they now have the parts but cannot repair the vehicle until 8/7/15. Also - I need to have the "trailer hitch" inspected and likely replaced to avoid fuel leakage if there were a rear-end accident. This is completely unacceptable. What is the point of "recalling" vehicles when they cannot be repaired in a timely fashion? so I should just feel glad that I have a reason to sue someone if a family member is terribly injured or dies in a crash in the interim couple of years. Please provide me with an acceptable resolution to this problem. I expect some sort of an answer!
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer not notified of the issue. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. The contact stated that the warning lamp illuminated. The contact received notification of NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure), 15V046000 (air bags) and stated that the parts were not available within a reasonable timeframe. The dealer was unable to provide a specific date when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
The light flash on and off. Air bag light still on, the power window of bag door don, T work, the rear cargo door don, T open, the stopper rubber close the shock absorber (front) blow away, etc etc etc are factory defects all, the Liberty is a junk, the cia should take back and refund the money.
The contact owns a 2002 Jeep Liberty. The contact stated that NHTSA campaign number: 12V527000 (air bags), NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) and NHTSA campaign number: 15V046000 (air bags) exceeded a reasonable amount of time for repair. The dealer stated that the parts needed were unavailable. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.
I received two recall notices from Jeep in the fall of 2014 for the defective design for the gas tank location on my Jeep Liberty. I spoke to the local dealer last fall after getting the second notice. I knew it was a waste of time to contact them after only the first mailed notification, since I knew there wouldn't be parts available. I spoke to the dealer on a visit in the fall after the second mailed notification and the local dealer told me the parts would not be available for quite some time. I left them my name and asked them to contact me if the parts were availabel. In January of 2015, I contacted the local dealer again and they chuckled and told me the parts were not available but they could put me on the growing list they kept at the dealership. So I had not even made it onto the local dealer waiting list yet! to make matters worse, I got a call a week later from a Chrysler warranty customer center. I called back after the second call and told them that the dealer had laughed at me just two weeks before when I had asked if the parts were available. In addition to the defective gas tank location, my Jeep also has the air bags that can inadvertently inflate (supposedly with a few seconds of warning if you happen to be looking at the dashboard and notice a warning light). I got that recall fixed (a very low cost jumper) last fall. I understand that now my Jeep may also have a defective TRW airbag inflator. I suspect this was the issue all along but Chrysler took the cheapest possible route (a jumper). Lastly, I have submitted a formal complaint on the NHTSA web site concerning my headlights going off by themselves while driving at night. They have done this multiple times and normally come back on within 5 seconds. There are many other complaints for this issue on the NHTSA site and yet there has been no recall for this without warning issue.
The contact owns a 2002 Jeep Liberty. The contact stated that the air bag warning light would illuminate when the vehicle was turned on and would dim when the vehicle was turned off. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 60,000.
The contact owned a 2002 Jeep Liberty. While driving 45 mph, the vehicle was involved in a crash and the air bags did not deploy. Prior to the crash, the vehicle was inspected for an unknown recall regarding the air bags. The contact was unable to provide the full details of the NHTSA campaign number. The vehicle was destroyed. A police report was filed and medical attention was required for four injured occupants. The manufacturer was notified of the failure. The approximate failure mileage was 170,000.
I took my Jeep in to have recall fixed and they messed up my 4 wheel drive and told me that I have to pay to get it fixed I dont know why they messed with it because all they were suppose to do was put a hitch on the back of my Jeep and rewire my air bag I have them go back and fix my 4 wheel drive linkage it was not messed up when I took it in for them to just do my recall.
The vehicle has been exhibiting issues with the ignition switch similar to others such as the GM Chevrolet cobalt and Saturn ion. When the ignition switch is rotated to the start/crank position and the vehicle starts and the key is released it sometimes does not fully return to the on/run position from the start crank position. Although the engine is running and the vehicle can be driven some electrical function are offline due to the ignition switches failure to really return to the on/run position. The situation is not usually noticed until the vehicle is in motion and one the effected systems is used (turn signal, HVAC, radio) systems that are effected and not receiving power are turn signals, radio, airbag, HVAC. The switch can be moved into the on/run position and these systems then come on-line. This is a dangerous situation and may result in an accident (signal lamps not working, HVAC defogger not working) or possible airbag non-deployment in a crash (possible injury or fatality). This issue has occurred at least 3 times in the last two weeks. The vehicle in question is in immaculate condition and well maintained by an ase certified master auto technician> the vehicle has no significant accident or damage history.
Module-occupant restraint part ordered by dealership on August 15, 2014. After 12 weeks of part on back order. Received phone call from Chrysler that part not available from manufacture and will have to order from another manufacture however it is more than double the price. Original price for part was $222 and had to be paid for before ordered. New price is $499 and also will not order without being paid. Should not have to pay additional fees when have already waiting 4 months and is a safety issue. If part on back order then it should be on recall from Chrysler and not owners responsibility.
The contact owns a 2002 Jeep Liberty. The contact received notifications for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) and NHTSA campaign number: 12V527000 (air bags). The parts needed were not available for over a year. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was not notified. The contact had not experienced a failure.
TL-the contact owns a 2002 Jeep Liberty. The contact stated that the air bag light remained illuminated. The contact referenced recall NHTSA campaign number: 01V373000 (air bags). The vehicle was taken to dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was. 199,000. Pam
A D V E R T I S E M E N T S
- Henderson, NV, USA