This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The fact that replacement airbag modules are "na" with an unknown timeframe for availability should not be acceptable. If a private citizen was knowingly placing other (driving) citizens in danger, what would be the consequences? incarceration, restriction, removal of license, overwhelming fine, all of the aforementioned. Most likely. So how is it that a company turning enormous profit is allowed to skate on this issue. Should we accept the pithy "well, safety is our main concern, but we are waiting on replacement parts from a supplier"....I don't think so. Chrysler should be compelled legally to turn their vast profit-driven resources into securing the parts even if they have to factorize themselves and produce them. Or are we (and you) just compliant sheep acceding to the occasional slaughter?
The contact owns a 2002 Jeep Liberty. The contact stated that the air bag warning light illuminated, which resulted in the vehicle failing the state inspection. The contact mentioned that the vehicle was previously repaired under NHTSA campaign number: 12V527000 (air bags); however, the remedy failed to correct the failure. The manufacturer was not notified. The vehicle was not repaired. The approximate failure mileage was 108,906.
Safety recall notice received, yet no action by Chrysler to provide replacemetn parts to dealers. Ocr recall received, yet fca delays delays delays with no replacement parts to dealer. This is long overdue.
#1 driver, #2 passenger and #3 person driving vehicle that hit us. Feb 10th, 2015 #1 was hit by #3, air bag on driver side deployed causing a 6-8 inch cut on the right breast, #1 had stitches. #2 passenger airbag did not deploy, but passenger has a hematoma on is left eye which is effecting his sight in that eye.
2002 Jeep Liberty suddenly accelerated at 10 miles in small parking lot to full throttle at maximum speed rear brakes spinning, and smoke from rear, brakes failed lasted 2 seconds; violent sudden acceleration causing fatal accident. Driving with 20yrs of clean spotless driving record. Jeep totaled, no airbag deployed. 10/4/14. Severe injuries; critical injuries.
- Granada Hills, CA, USA
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The contact owns a 2002 Jeep Liberty. Immediately after starting the vehicle, the air bag light illuminated. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to do the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 130,000. Updated 7/21/15
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
I received a safety recall notice over one year ago for a defective occupant restraint control module. I immediately called the local Jeep dealer to schedule an appointment for repair; however, they stated that replacement parts were not yet available. I called one month ago, and, again, parts were not available. For the last 3 weeks, my airbag light has been lighting up for long periods. Please advise.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 15V046000 (air bags) and stated that the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. The contact received recall notifications for NHTSA campaign numbers: 12V527000 (air bags) and 13V252000 (electrical system, electronic stability control, exterior lighting, service brakes, hydraulic, vehicle speed control) and stated that the parts needed were not available to perform the recalls repairs. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. While driving at an unknown speed, the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) and 15V046000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 126,000.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 15V046000 (air bags). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I moved to a small town. I have received three recall notices. The nearest dealership that can service my Jeep continues to tell me " those parts are not available ". after that, no one would bother to even return my emails. I realize they make no money performing a recall, but why am I to be punished" I found a dealership in medford Oregon, about 120 miles away, left my information and I am waiting for a response from them. The recall of my ball joints was fixed immediately. I lived in a large area. So now with three new recalls and no one to fix the issues, what can I do? do you have any influence over these dealerships to make them fix the problems" the way it stands now my steering will go out just as my airbag deploys, causing someone to rear end me, and with the new faulty gas tank recall, a collision will ensue thus blowing up my Jeep, me, the faulty air bag, and the recalled steering mechanism! I don't look good in " blown up". anything you can do would be helpful. Thank you!
The contact owns a 2002 Jeep Liberty. The contact stated that while traveling up a hill at 15 mph in inclement weather, the rear end of the vehicle spun out and the vehicle flipped over into an embankment. The air bags did not deploy. A police report was filed. The driver sustained whiplash and the passenger sustained whiplash, which required medical attention. The vehicle was towed to the contacts residence. The authorized dealer was notified of the failure and the vehicle was not inspected or diagnosed. The contact later received notification of NHTSA campaign number: 15V046000 (air bags) and was waiting on instructions from the dealer and the manufacturer to investigate the air bag failure. The approximate failure mileage was 204,000.
The contact owns a 2002 Jeep Liberty. The contact stated that the driver side air bag warning light illuminated. The vehicle was taken to a dealer where it was serviced under NHTSA campaign number:12V527000 (air bags). The vehicle was taken back to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000. In addition, the contact received notification of NHTSA campaign number:13V252000 (fuel system, gasoline, structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 5/15/15
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign numbers:13V252000 (fuel system, gasoline, structure) and 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. While driving at 55 mph, the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign numbers: 15V046000 (air bags) and 13V252000 (fuel system, gasoline, structure) however, the parts needed to repair the vehicle were unavailable. The manufacturer was not made aware of the failure. The failure mileage was 174,000.
The contact owns a 2002 Jeep Liberty. The contact stated that the air bag warning lamp flashed intermittently for an extended period of time. The contact received notification of NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) and 15V046000 (air bags) and stated that the parts needed were not available for several months. The dealer did not provide a specific date for when the parts would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repairs. The failure mileage was not available. Updated 5/12/15 updated 10/4/2017
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Portland, OR, USA