My wife parked Jeep in driveway put vehicle into park and it rolled away 2 minutes later.

- Montrose, NY, USA

The passenger active head restraint activated June 2019 on my Jeep gc due to the plastic tabs on the headrest that hold the metal pin in place breaking. The pin was still held by the solenoid as it never activated. The design of this has constant spring tension on the pin and small plastic tabs fastening it to the headrest. Both sides broke activating the headrest. I fixed that one now today the drivers side headrest failed the same way. Luckily it broke while the car was sitting in the parking lot not while I was driving it. There are numerous complaints about this on online Jeep forums. I am not expecting anything to come from this but want to formally document this in hope of preventing a serious accident. The headrest design is simple in form; however, the materials used lack the strength to retain the constant spring tension long term. A simple metal bracket would alleviate the strain on the plastic tabs. I have photos if anyone would like to see them.

- Mohnton, PA, USA

There is a wind noise coming into the car that is extremely loud and distracting when driving on the turnpike which is when it mostly occurs. I took my Jeep to the dealership and they said the passenger side of windshield wiper cowling needed to be replaced. The dealer wanted to charge almost $500 to replace. I went to safelite and the representative stated that this is a common issue for Jeep. I am not happy about having to take care of this problem out of my own expenses when this is a common issue of Jeep.

- Lake Worth, FL, USA

The vehicle hangs in park. It will let you move the shifter but it stays in park. On the dash it shows vehicle in desired gear. There is a box in the rear of the console that you can open and using a key push in a bar and sometimes it will come out of park and let you shift to reverse or drive. It has hung 6-7 times and has cost me $75 each time to have it towed to the dealership. Each time they have told me they couldn't find anything wrong with it and they dont check anything. There has to.be something in the shifter or transmission. I have driven Jeep since 1993 and this is the biggest problem I've had. I'm afraid to drive the Jeep except locally. I dont know if it resets or whatever when they load it on the tow truck but the man that drives the truck saw exactly what it was doing. I bought this vehicle new and I want it fixed. Please take care of my problem.

- Harrogate, TN, USA

As I was driving on the interstate, the driver headrest popped out of place and hit me in the head. This caused me to swerve while going 70+ mph. This could have resulted in serious injuries to myself and/or others. When I took my vehicle to a Jeep dealership I was instructed a part had 'broke off' and since I was out of my warranty period it would not be covered to repair.

- Saint Mary¿S, GA, USA

The "service shifter" warning flashes on my dashboard randomly but does not affect the performance of the vehicle. The dealer read the diagnostic codes and said no trouble found. "bring it in when it happens again" was their best advice. They said they were not aware of any recalls - which I don't believe. I have read enough on-line comments to know this issue is happening with many other Jeep owners. We need your help in having Jeep issue a recall to have this common problem resolved.

- Cumming, GA, USA

While driving donw a main road the gas pedal suddenly stopped working and would not engage. I could not get the car to move forward but it was still running. I pulled the vehicle over to stop and turn the car off. Turned the vehicle back on to see if the gas pedal would re-engage, I was able to drive 100ft and it happened again. I then "rolled" into an empty lot on the side of the road where smoke was noticed coming out of the hood. I popped the hood but did not open it and called 911. While on the phone with 911, a loud pop was heard under the hood, sparks were seen and the car caught fire.

- Attleboro, MA, USA

2015 Jeep Grand Cherokee with 66,500 miles suddenly had service shifter message in conjunction with check engine light. I had trouble shifting car into gear. Almost seemed like it was locked up. The message disappeared and went into gear with no more problems for a few days. Then the same thing happened again. I called the local dealership to make an appointment. I took my Jeep in and nothing showed on the diagnostic test concerning shifter, but they did find problems with the steering system. Issue was covered under extended warranty. They re-examined it again and still could T find any issues with the shifter. The dealership had my Jeep for 6 days. I picked up my Jeep today and after driving about 60-70 miles the message service shifter appeared for about 3 seconds as I was driving and then disappeared. I am extremely irritated about this issue. I intend to contact the dealership tomorrow. I have read many other comments online about this same problem with 2015, 2016, 2017 and 2018 models. This issue needs to be investigated for recall. This should be covered and fixed per manufacturer.

- Ripley, TN, USA

Head rest blew apart with no accident involved. Parked in driveway. No recall found related. Research found that this is a common issue.

- Weston, FL, USA

My complaint is about a danger caused by a U-connect (uc) update notice for my 2015 Jeep Grand Cherokee that, until completed, the Jeep's safety features including 911 were unavailable. A programming glitch wouldn't allow an update time to be chosen.the notice continued to block the screen making it unusable. On 10-3-19, an hr into a 5 hr trip, a notice on the screen said: Urgent updated needs to be scheduled/completed w/in 24 hours but, in meantime, "essential services" like 911 & bluetooth (& couple others) aren't available. I tried to set a time but the original screen kept popping back up. I could not clear the notice from the screen and it blocked being able to use any of the screen tabs. Couldn't even use uc's call-assist button on rearview mirror. In the glove box I found an actual # for uc & called directly. The woman, helen, said there'd been a "glitch" in the program, that I was "out of luck, " she was sorry for the inconvenience, that she had other customers traveling & in similar predicament. Initially she suggested I pulled off the hwy to attempt a system reset (after which the hazard lights wouldn't shut off until an extra long hold of the hazard button). When the reset didn't work, she advised that when we get to our destination (unless we felt unsafe we should stop our trip then) to be out of the car for at least an hour, to pick an update time w/O any zeros (apparently that was the "glitch") like 11:17. The car had to be locked in a certain pattern to put it in "sleep" mode. The actual keys had to be at least 25 feet away from the vehicle. If this all didn't work we'd have to find a dealer but it did work overnight. So we drove for 4 hours w/O navigation, bluetooth or 911. Nor did we have radio access to hear traffic or weather reports along our route. It was very unsettling to be driving in the dark without any of the Jeep's computer available.

- Troy, MI, USA

Refer to fca "star case" S1908000157. Unauthorized, unrequested, unsolicited and unwarranted over-the-air update to uconnect system failed, and "bricked the system. Safety issues include: - hands-free phone system non-functional. - navigation system no longer available. - emergency service features not available. Please note that there are other failings, but are not known to be safety issues, per SE. These problems persist at all times, whether the vehicle is stationary or in motion. Uncertain what other vehicle systems this affects. There is no geographic location dependency on the issue. Vehicle operation is pending further understanding of potential risks, and issue correction by fca. Fca customer service (3rd party to fca), claims that there is no over-the-air solution to this update failure. They were unable to reach management level personnel at nearest dealership to generate issue awareness. Dealers claim no awareness or knowledge of issue, and are seeking fees for diagnosis and correction of issue. As the outright owner of the vehicle, what can be done to terminate fca from conducting any further unauthorized vehicle software updates? all purchase terms have been legally reviewed, and there is no binding agreement that allows fca or affiliates to conduct any vehicle modifications - including software changes - without owner permission. It has been learned in the last 24 hours, that this issue has become chronic affecting a large number of vehicles. Wait times in contacting fca customer service are indicative of the extent of the problem, forcing owners to wait on hold for service up to an hour. Vehicle is currently considered non-operable, until further understanding of risks are understood. Seeking tsb for issue.

- San Diego, CA, USA

On pulling into traffic at intersections, occasionally the turbo does not kick in properly. No power for a couple of seconds while rolling slowly into traffic, then the turbo kicks in hard enough to skid the tires. Has nearly gotten us run over several times. Started after the software recall update, and they have no fix.

- Hindsville, AR, USA

One day when leaving a barbershop my wife tried to start our Jeep and it would not crank. It would turn over, start for a second then turn off. After sitting for a while longer it started up and drove fine. This past Sunday we were leaving a gas station to get on the interstate and in the middle of an intersection it shut off. All acceleration stopped and the Jeep went into park and left us stuck in the middle of the intersection. Once we used the manual park release and got out of the intersection we let it sit for a little bit. My wife got in the driver seat and it started right up. We then drove it to an auto parts store and had the check engine light diagnosed as the neutral safety switch. I spoke with a local dealership and was told that that is 'not a part listed' in their parts catalog. This vehicle shut off and my pregnant wife could have been T-boned in the blink of an eye.

- Fayetteville, NC, USA

My 2015 Jeep Grand Cherokee has an expansion valve leak, which is leaking into the vehicle (since fca decided to install the expansion valve in the car behind the dashboard). The leak is a serious health risk and environmental risk. The system also makes a constant humming noise since its low on freon. I had it fully recharged and in a matter of months all of the freon leaked into my car! this is poisonous gas leaking into peoples vehicles!! I called my local dealership and they quoted me upwards of $1,700 to fix the issue, which based on other online postings by Jeep Grand Cherokee owners seems to be a common issue with the car. I have also recently updated the car's uconnect software to the most recent version released, and now my 911 phone option and navigation system no longer works. My understand is that uconnect software was updated to use 4G technology, but my 2015 Jeep Grand Cherokee has 2015 3G technology. I don't understand why fca would punish their loyal customers by pushing this type of upgrade, in the process completely making their customers navigation systems useless. Apparently the parts alone are in the $1,000 + range to replace the entire navigation unit. The 911 phone option should at a minimum be a safety requirement, and fca pushing their software upgrade completely disabled this. I called uconnect but they are of no help. I have been a long time Jeep owner, purchasing different models over the year, but I don't think I will be able to buy another Jeep if fca can't stand behind their product.

- Claremont, CA, USA

Since the last recall for the Jeep eco deisel the system has been running the deisel exhaust regeneration at least once a week (8 times in 7 weeks since the recall update was performed). I took it to the dealership again, they performed a manual regeneration and this did not solve the problem, it started it again a week later. This means I have to drive my car at highway speeds for at least 10-15 minutes to get it to shut off (even though it doesn't actually regenerate the filter) and my engine is overworking and lagging. The dealership said it is a software problem that since the recall everyone with the Jeep eco diesels is complaining of.

- Carson City, NV, USA

Factory wiring harness, and any other harness for towing doesn't operate unless dealer programs to computer..the cost is $135"??. factory installed trai.er took up harness should already be activated..no other make of vehicle requires this..why Jeep..?? or our dealerships not informing and using it for a way to make more money" please investigate problem..owners need to be informed of this before purchasing vehicles..thank you.

- Channahon, IL, USA

Since I had the exhaust emissions update done, my Jeep has an extremely long lag in acceleration. It takes a good 2-3 seconds after stepping on the throttle, before the car moves forward. I was almost hit head on in traffic on a highway because of the timing of not accelerating properly. This was never an issue before the exhaust update.

- South Hamilton, MA, USA

I was parked and when I went started my car the air conditioner air felt hot - I quickly realized the air was blowing and stayi G hot, not cooling down. My 2015 Jeep Grand Cherokee only has 39,400 miles and the airconditioner has gone out. I called my redlands ca dealer, they said it is no longer covered under the basic 36,000 mile warranty. It's too soon for a major component like air conditioning to go out!

- Riverside, CA, USA

1. recall updated performed May 2019- after update diesel regeneration occurs every few days- this process only happened 2 times before the update was performed. 2. error messages/limp mode July 4, 2019- I received two error messages, 1. diesel filter 100% full see dealer and 2. automatic emissions module see dealer immediately. My vehicle went into limp mode- starting at only being able to go 35 and progressively getting worse I safely pulled in to a friend's driveway. My Jeep was towed to santa maria Jeep which is the closest Jeep dealership and 30 minutes away. The vehicle was returned to me after over $2,000 of work was done. 3. error message July 22nd- 100% diesel filter full which driving my normal 120 mile round trip commute to work. My vehicle when into limp mode, I pulled to the side of the freeway and shut my vehicle off. Upon restarting my vehicle the message had cleared. I proceeded with caution and continued home. The error message never returned. 4. error message/limp mode July 26, 2019- 2 error messages,1 diesel filter 100% full see dealer and 2. automatic emissions module see dealer immediately. My vehicle went into limp mode- starting at only being able to go 35 and progressively getting worse I safely pulled in to a friend's driveway. My Jeep was towed to santa maria Jeep which is the closest Jeep dealership and 30 minutes away. This time upon talking to the service manager they were able to give me a rental car which was appreciated but the rental car unfortunately is only ok. This issue happened only 2 and a half weeks of the last major issue and I was assured the problem was fixed. 5.error messages and limp mode July 26, 2019- I received two error messages, 1. diesel filter 100% full see dealer and 2. automatic emissions module see dealer immediately. My vehicle went into limp mode. Waiting to take to dealership upon opening August 5, 2019

- Buellton, CA, USA

At a patients home. Jeep was parked, approximately 10 minutes went by and one of the people in the home started yelling my vehichle was rolling backwards. The driveway is flat surface. It managed to take out a fence and damage the back end of my Jeep. Luckily another person in the home was able to run amd jump in it before it hit trees going down a large hill.

- Columbia, MO, USA