My wife and I were driving down the road in a neighborhood and her body just shot forward like somebody shoved her from behind. The headrest shot out of place and hit her in the back of the head forcing her forward. She had some neck pain for a little bit but nothing serious. Thankfully it was the passenger seat and not the driver seat. I couldn't even imagine if one of us were driving on the highway and having this happen to the driver.

- Kansas City, MO, USA

The headrest on my 2015 Jeep Cherokee inadvertently deployed on the passenger side. Inspection of the headrest shows the plastic bracket holding the metal pin is broken and yet the holding clamp is not released. The headrest cannot be reset. The vehicle was stationary when this occurred. I am very concerned after reading other incidents where this can occur on the driver side as well while the car is in motion. You need to something about this before someone, like me, gets killed.

- Orlando, FL, USA

Drivers side headrest deployed for no reason while driving.

- Amarillo, TX, USA

Defective active headrest - active headrest deployed while vehicle was sitting in driveway. Plastic components broken which hold active headrest

- Calhoun, LA, USA

The headrest popped out while the car was parked in our driveway. The plastic in the headrest appears to be broken.

- Westwood, CA, USA

Head restraint deployed without a rear end collision or any other moving event my wife was simply loading the dog into the car as it was sitting in parking lot at vet office.

- Birmingham, AL, USA

I thought somehow I broke my headrest and didn't realize. But when I went to look it up and to my surprise I see hundreds of people with he same exact issue. Car was not moving and was parked behind my business, came back to the headrest deployed. Surprised Jeep hasn't recalled this yet seems like a major issue, can't even imagine if someone was sitting and it exploded.

- Roselle, IL, USA

The seat rest popped opened and it cannot be pushed backed together. I was parked at the time when the incident occurred. Both seat belt locks do not open properly without pushing down the buckle into the lock while pressing on the release button at the same time. This has been ongoing for a couple of years.

- Saugus, MA, USA

Shortly after I turned right, while leaving a parking lot at low speed, out of the blue I was forcefully hit in the back of my head. I pulled over in confusion to assess what had happened. There were no flying objects in the car, nor other cars behind me, as I briefly wondered if I had been rear-ended. Upon leaving my vehicle, I immediately saw that the headrest was split open, and was the cause of the hard smack on the head.

- Davis, CA, USA

The driver's side headrest popped open for no reason. There had been no collision. On inspection of the release mechanism it's apparent that the plastic piece, retaining a pin, broke and caused the headrest to release and pop forward. The vehicle was stationary (parked in parking lot) when this happened. Had someone been driving this would have caused an injury.

- Raleigh, NC, USA

I was driving on a highway at approximately 5 mph. I was in a line of traffic and we were nearing a stop sign when I heard a very loud noise and felt something hit the back of my head, thrusting my head forward. I initially thought I had been rear ended by another vehicle, but then I discovered that my headrest had spontaneously deployed. The headrest is unable to be reset because the plastic pieces that keep it together are broken, which appears to be why it spontaneously deployed.

- Fort Payne, AL, USA

While sitting completely still at a red light on a city street, my Jeep Grand Cherokee headrest popped. My head was pushed forward and a loud popping sound occurred. I pulled over to assess what exactly happened and noted that the headrest had sprung upwards and forward. Further visual assessment revealed that two plastic pieces appeared to have exploded for no reason.

- Davie, FL, USA

Last year (2019), I reported that my drivers side headrest restraint system in my 2015 Jeep Grand Cherokee deployed due to defective parts. In October 2020, 12 months later and an additional 12,000 miles my passengers side headrest restraint system also deployed. No injuries and no none was in the vehicle when they deployed. Fca will not cover any repairs. The Jeep has 72,000 miles. Fca needs to recall these headrests.

- North Fort Myers, FL, USA

Driver side active headrest restraint deployed while parked. No accident occurred. Material failure caused the deployment, the headrest is now broken and needs to be replaced.

- Windsor, CA, USA

While driving down the highway at approximately 65mph I noticed that the headrest position was more intrusive than usual. I attempted to push the headrest back to a normal position. It moved as though it were spring loaded. Suddenly I heard a pop and my head was shoved forward. The headrest had deployed. I recovered pieces of broken black plastic from my garments

- Cotopaxi, CO, USA

Went out to driveway to get in car and headrest on drivers seat was split open, exposing all insides and will not go back together.

- Ocoee, FL, USA

We were driving on the highways approximately 65 when my daughter turned to get something from the back seat. Her arm hit the headrests and it deployed. Looking at it further saw that it was broken.

- Thornton, CO, USA

My passenger side active headrest system deployed while driving without any accident. The plastic clip assembly inside is destroyed and seems like it was not properly built to retain the pressure.

- Alabaster, AL, USA

My 2015 Jeep Grand Cherokee driver side headrest clips broke on their own

- Arcadia, CA, USA

Was traveling down the highway when all of a sudden the passenger headrest deployed. There was no contact from another vehicle. I didnt hit any pot holes or bumps that may have triggered this to happen. Just happened out of nowhere. Very load when it happened

- Waynesboro, VA, USA