The head rest on the driver side seat popped out while I was driving at about 25 miles per hour. No accident was involved.

- San Antonio, TX, USA

I was sitting in my 2015 Jeep Grand Cherokee, parked and not moving. While sitting here waiting on an appointment, I was stretching and my elbow tapped the front of the head rest, the head rest popped forward. I had the same issue happen with the passenger head rest a little over a year ago when it popped without anyone sitting in the seat.

- Crofton, MD, USA

Passenger headrest burst open in vehicle unexpectedly while vehicle was in motion.

- Dallas, TX, USA

My passenger side active head restraint suddenly deployed, without warning, from my headrest while driving the vehicle. The vehicle was being driven on a straight residential street at approximately 35 mph. The vehicle was not involved in any type of front or rear collision and had not encountered any broken pavement, bumps, or potholes when the deployment occurred. No one was sitting in the passenger seat when the headrest deployed, but the noise and force of the deployment was startling. I'm obviously very concerned that the driver's side headrest may also deploy at any time while driving, possibly causing an accident or injury.

- Forest City, NC, USA

Upon entering the vehicle, I found active head restraint (ahr) on the passenger side in a deployed position. Visual inspection showed that plastic encasing safety pin has cracked and allowed the pin to separate, with metal hooks on the opposite side retaining the pin. The vehicle was parked in a carport overnight, and the fact that the hooks have not released the pin indicated that the deployment was not triggered by a collision, as it was designed to do. I am uncertain that a blow to the back of the head would cause a neck injury as alleged by some who have experienced the same problem while seated. However, it would have been a surprise and a major distraction; and as such, could indeed cause a traffic accident. I believe that these headrests must be recalled as soon as possible, as the design is defective, with plastic degrading further over time, and causing more of these accidental deployments to occur. I also noticed, that many vehicle owners have categorized this as an airbag problem. While the ahr is considered to be a part of Jeep Grand Cherokee's passive restraint system, there are no actual airbags inside or any other explosive material inside the ahr, only cheap plastic retaining a safety pin under 75 lbs of tension.

- San Antonio, TX, USA

Headrest deployed without any accident while vehicle is parked.

- Weston, FL, USA

The passenger active head restraint deployed unexpectedly and jolted my wife's head hurting her neck which is stiff and sore. The car was parked on city street and my wife just stepped in and sat down when the head restraint deployed. The two hooks inside the head restraint appear to be defective. One hook broke completely off, and the other is cracked and barely attached to the head restraint.

- Honolulu, HI, USA

(stationary) waiting while the transmission was in park position, the passenger headrest pop out forward and separated from the headrest trim (back of headrest ) vehicle was not moving and there was 'no' collisions to any part of the vehicle. It just popped out without any reason. If my wife was in that seat at the time of this incident she might had been seriously injured due to a previous broken neck.

- Blountville, TN, USA

Headrest deployed unexpectedly

- Kathleen, GA, USA

Vehicle was stationary, in park, in a parking lot, and no collision occurred. Driver, front passenger, and two rear seat passengers were in the vehicle. Front passenger headrest deployed without warning striking front passenger in the back of the head. Vehicle mileage approximately 50,000 miles. There are numerous online accounts of the active headrest deploying without a vehicle collision due to less than adequate reliability of parts within the active headrest assembly. I am requesting replacement through local dealership; initial feedback is the part is not covered and I have to pay to replace it. Even with a replacement-in-kind active headrest, the expected reliability is suspect. The oem design should be revisited to ensure safe and reliable operations.

- Redondo Beach, CA, USA

Headrest pop off on its own on driver and passenger seat

- Orlando, FL, USA

The passenger headrest deployed on its own while the car was in motion as I approach the stop light. Luckily my son did not suffer any injuries. If it had been in the driver's seat, it would of caused a major accident.

- Salida, CA, USA

The active headrest deployed while the car was stationary and not involved in a collision. The plastic part holding the active headrest in its normal position failed, resulting in a premature unprovoked deployment. If I had been in the driver's seat at the time I would have ben hit in the back of the head. The impact of the headrest on the back of my head could lead to momentary loss of vehicle control and an accident.

- Anaheim, CA, USA

The headrest on my Jeep popped forward suddenly and unexpectedly while parked. This appears to have been caused by a failure of the plastic parts of the whiplash mitigation system built into the seat. While the seat was unoccupied at the time I feel this would have caused injury had someone been in the seat.

- White Plains, NY, USA

I was slowing down for a stop sign, when I heard a pop and then felt my driver side headrest hit me in the head. After I stopped I saw that it had been deployed with the clips being broken.

- Rockford, OH, USA

We had just left home on a family trip, traveling at highway speeds. The passenger headrest violently sprang open, striking myself in the head. We were a lie to get the vehicle stoped, looked the whole vehicle over to make sure nothing could have cause the headrest to release like that. The headrest plastic that locks into the safety release had broken due to deterioration of the plastic. Luckily it wasn't the driver side because it possibly could have caused a wreak/loss of life. Still waiting on manufacture to resolve the issue.

- Williamson, WV, USA

While driving my vehicle on an active city street roadway, the passenger side headrest on the front seat deployed. My husband was in the seat at the time and caused him to jolt forward causing a slight neck pain. The unexpected pop of the headrest deploying caused me, the driver, to swerve during rush hour traffic.

- Boynton Beach, FL, USA

While driving on the highway, the passenger headrest deployed. Retaining clips are broken and the entire headrest requires replacement. The vehicle has not been in any accidents and there was no jarring motion of any kind when the deployment occurred.

- Reno, NV, USA

While I was driving at a rate of 25 mph on a residential road my driver side ahr bracket had broken and deployed the headrest safety system in to the rear of my head causing me to momentarily swerve into the incoming traffic lane. Thankfully there were no vehicles. It was a very disturbing incident and I am experiencing minor neck pain and the vehicle is unable to be driven in this position.

- Glassboro, NJ, USA

The headrest of the front passenger unexpectedly burst open without any crash while driving. Passenger did not receive any injuries. Headrest has not been replaced.

- Rancho Palos Verdes, CA, USA