CarComplaints.com Notes: The 2015 Jeep Grand Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

The 2014 Jeep Grand Cherokee also has the same transmission issues.

10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
28 / 0
Average Mileage:
37,481 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Jeep Grand Cherokee accessories - interior problems

accessories - interior problem

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2015 Jeep Grand Cherokee Owner Comments (Page 4 of 12)

« Read the previous 20 complaints

problem #180

Aug 202021

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

passenger side headrest exploded open while parked

- Quakertown, PA, USA

problem #179

Feb 212022

Grand Cherokee

  • miles
While driving under ideal conditions on a 4-lane divided Texas state highway, the "active head restraint" in the passenger seat of my 2015 Jeep Grand Cherokee deployed without warning. Nothing happened that should have activated the restraint. I was driving in a dead straight line, with no other traffic in the area. The road was smooth, without any bumps or potholes. The restraint deployed with explosive force, slamming into the side and back of my wife's head. She described the feeling like being sucker punch from behind by a boxing glove or padded baseball bat. She has since experienced persistent headaches, along with muscle a joint pain consistent with a mild concussion and whiplash. Had it been my head restraint that deployed, the force of the blow could have easily caused me to loose temporary control of the vehicle and drive off the road. A short internet search has revealed this to be a persistent issue with Jeep and Dodge vehicles, that has been traced to a defective part in the active headrest. This should have lead to a recall to replace a potentially life threatening vehicle flaw.

- Keller, TX, USA

problem #178

Dec 242021

Grand Cherokee

  • miles
The active head restraint system of the headrest deployed randomly while traveling down the road causing distraction and near accident. The driver of the vehicle was struck in the head but no injuries apparent. This happened to the drivers side head rest while traveling down the interstate at 80 mph.

- Milliken, CO, USA

problem #177

Dec 152021

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

2015 Jeep Grand Cherokee drivers side heated seat burned a nickel size hole through the seat, burned a hole through my girlfriends sweatshirt and burned her skin. Thank god she was able to maintain her composure and pull over to a parking lot and get out. What if she had jerked the wheel (as it startled her) and caused a crash" What if she was on the highway?? What if the vehicle started on fire?" The vehicle is currently at the dealership and being inspected. There were no warning lamps or other symptoms.

- Kaukauna, WI, USA

problem #176

Nov 032021

Grand Cherokee

  • miles
While my Jeep was parked in the garage the passenger side headrest deployed and it cannot be reset. While no one was in the vehicle (injured) I am concerned that if the driver side headrest deploys while I am driving, I may be injured.

- Richmond, TX, USA

problem #175

Nov 202021

Grand Cherokee

  • miles
The active head restraints head rest opened up while the car was parked. The plastic hook is broken and head rest cannot be reset.

- Moore, OK, USA

problem #174

Nov 042021

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

I was driving on surface streets when I heard a loud, startling noise. When I looked to the right, I noticed the front passenger seat headrest had burst open without any collision, impact or warning; I was driving down a paved and maintained roadway. When I get behind the wheel of my car, there is a reasonable expectation that my car is going to perform in a matter that would not put myself or my passengers at risk. I understand that some Jeep Grand Cherokee models have already had recalls for the same issue, but have been told by Jeep that my VIN/vehicle does not qualify. Since the headrest in my car displayed the same malfunctions as the vehicles included in the recall, I would expect to be included in this recall. I am truly grateful my wife was not sitting in the passenger seat at the time. I have read that other Jeep owners have suffered concussions from this defect.

- Mission Viejo, CA, USA

problem #173

Sep 172021

Grand Cherokee

  • miles
I had just pulled out of a parking lot and started down the road going no more then 25 mph when I felt something bang hard against me about center of the back my seat I also heard a bang sound so I pulled off the road and into a parking lot and discovered that my head rest had come apart. I have looked online to see if other owners of Grand Cheroke Jeeps have had this happen and found that this has has happened to others.

- Houston, TX, USA

problem #172

Oct 072021

Grand Cherokee

  • miles
Drivers headrest seperated while sitting in driveway overnight. Broken.

- New Philadelphia, OH, USA

problem #171

Aug 272021

Grand Cherokee

  • miles
Vehicle was parked not moving. Off. Next time we entered vehicle the passenger headrest automatic restraint pin broke..not pin but bracket holding pin sheared off. Luckily no one was in car when happened.. New headrest cost 400$..labor 150$. No accident how does this go off??

- Sioux City, IA, USA

problem #170

Sep 262021

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

While driving on neighborhood roads, the driver's headrest suddenly popped forward without warning or reason. My head was slammed forward and I lost control of the vehicle. If this had occurred at highway speeds there is a very high probability that I would have crashed the vehicle. As it stands I have a lot of neck pain from strained muscles in the back of my neck.

- Katy, TX, USA

problem #169

Sep 202021

Grand Cherokee

  • miles
The head rest of the driver deployed unexpectedly while me and my son were in the car on our way to school. It made a very loud noise and we were trying to figure out what it was, it was scary and dangerous.

- Galveston, TX, USA

problem #168

Sep 032021

Grand Cherokee

  • miles
Passenger side headrest randomly deployed while driving... no accident.

- Flowery Branch, GA, USA

problem #167

Aug 272021

Grand Cherokee

  • miles
Headrest airbag deployed while car was parked

- Metuchen, NJ, USA

problem #166

Aug 262021

Grand Cherokee

  • miles
On August 26, 2021, the front passenger seat headrest deployed the head restraint position and will not reset to original position.

- Berkeley Spring, WV, USA

problem #165

Aug 212021

Grand Cherokee

  • miles
Head rest pop open while driving

- Crestwood, IL, USA

problem #164

Aug 152021

Grand Cherokee

  • miles
Passenger side active headrest separated shooting forward while the vehicle was parked in the driveway.

- Suffolk, VA, USA

problem #163

Aug 132021

Grand Cherokee

  • miles
The head rest on the passenger seat blew apart and will not go back together. If someone would have been sitting there it would have hurt.

- Terre Haute, IN, USA

problem #162

Jul 102021

Grand Cherokee

  • miles
The passenger headrest has came apart for no reason. The jeep has not been involved in any type of accident. Since there is not a recall the dealerships will not replace this even though there are many complaints about it.

- Alvin, TX, USA

problem #161

Aug 052021

Grand Cherokee

  • miles
Drivers side head rest deployed without incident while driving at 70mph on interstate striking driver in the back of the head. Appears plastic pieces in head rest restraint system failed spontaneously.

- Roanoke , VA, USA

Read the next 20 complaints »

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