CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
10.0
really awful
Crashes / Fires:
14 / 15
Injuries / Deaths:
10 / 0
Average Mileage:
36,922 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver side air conditioner blows hot air even when temp is set as low as 63 degrees while the passenger side works normally. Service rep at dealership informed me that this is a common problem with Jeep vehicles. Was told repairs could be over $1000. If Jeep knows that this is a reoccurring problem, why should I have to pay for their error?
I had my vehicle in for an oil change exactly 2 months ago, mileage was at 58733. The other day after a trip out of town, I noticed a large puddle of oil under my car. Take my car in to the dealership, mileage is now at 60579, thinking maybe something wasn't tightened properly after the oil change to find out that my oil filter adapter housing is leaking down the bell housing. The oil leak was noticed while vehicle was stationary. My vehicle is no longer under extended warranty, it just ran out 7 months. Repairs cost me $1200. I reached out to dealer after reading all the known issues with this problem with Jeep and asked if the housing could have been cracked upon the last oil change. Obviously, I do not really drive that much but after this long trip is when the oil really poured out of the car.
The contact owns a 2014 Jeep Grand Cherokee. While driving 75 mph, the check engine indicator illuminated. The contact took the vehicle to an independent mechanic where it was diagnosed that the engine needed to be replaced. An unknown dealer and the manufacturer were notified. The manufacturer was made aware of the failure and informed the contact to call NHTSA. The failure mileage was 72,000.
Squeeling on every start up. Hard shifting several complaints. Chrysler has issued a service bulletin #07-002-15 rev. A to address a screeching noise on startup, or more specifically an idler pulley noise during cold start on the vehicles listed below: 2014 ' 2015 Jeep Cherokee 2011 ' 2014 Jeep Grand Cherokee 2011 ' 2014 Dodge durango 2011 ' 2014 Dodge charger 2011 ' 2014 Dodge challenger 2011 ' 2014 Chrysler 300 2011 ' 2014 Dodge journey 2011 ' 2014 Chrysler 200, Dodge avenger 2011 ' 2014 Chrysler town and country, Dodge Caravan the bulletin applies only to vehicles built on or before September 01, 2014 and those vehicles equipped with 3.2L V6 24V vvt, or 3.6L V6 24V vvt engine. Chrysler states that the sound is a loud high frequency screeching noise on startup that happens within 20 seconds of engine startup and lasts about 90 seconds intermittently during a cold engine start, approximately 0 degrees C (32 degrees F) and below. The fix is a new updated idler pulley #05281301aa idler pulley
Constantly will make a squeeling sound every morning on start up. Lasts over a minute - not even on cold days! have had it looked at - state can't duplicate the oeuvre (of course because it's always the first start up! rough idle every 2-3 minutes, transmission shifts hard out of first gear. Pour fuel economy as well. Maintenance has been done. Just bought the car - several issues
- Winfield, KS, USA
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At the time when the manufacturers warranty has just run - the oil filter adapter bracket has started leaking causing oil loss in the engine. This was found by the oil spots on the driveway that were never there before. I searched online and found tsb sb-10058301-5939 in the NHTSA web site. The tsb tells the mechanic to use a wooden dowel pushed down along the front of the engine oil filter into the "valley" and when it is pulled out to look for oil on the tip. This is exactly what I found. The oil finds its way around the block and along the transmission and drips off the shield onto the ground. This is a very expensive repair as the part alone is rumored to be $799 plus the labor. It is an design flaw in that it is a plastic part where previously it was a metal part - cost savings that created a defect. So far -I have not been able to get the dealer to pay for the repair. And I can not afford the repair on my own. This should be a recall because of the possibility of a fire when the oil is laying on top of a hot engine is a puddle.
Jeep randomly stalls driving on freeway and/or jerks when downshifting. Vehicle also downshifts hard from 8th to 6th gear, all other gear shifts are fine. While driving at 60 mph vehicle stalled when accelerating to speed up. Vehicle attempted to downshift from 8th gear when stall occurred. Once vehicle was stopped it started back up without issue to destination. It has chugged 5 separate times when downshifting on freeway in the 7 weeks of owning car, this time it completely died. No check engine light or other indications of engine/transmission failure. No failures recorded to onboard computer. Gas tank 3/4, outside temp 38, oil temp 180, transmission temp 140; normal accessories on including lights, radio, heater, seat warmer low. All recalls up to date including campaign UC1.
Two occurrences of catastrophic engine failure leaving me stranded on highway fearing for my life. First event dealer had Jeep for 5 months to "replace motor" I had to contact them several times after getting it back to obtain documentation and was told original warranty of 100K miles would be renewed. Recent second occurrence at 60K miles on new motor dealership has now had vehicle for over 2 months. Now trying to charge me for high pressure diesel pump they replaced, car still not running. Plan to replace all valves, will it run? initially it had shown so many codes they couldn't determine why the car failed. NHTSA has over 130 complaints on this motor. Jeep Fiat Chrysler awaiting govt. To sign off on emissions scandal settlement that will allow them to not have to buy back this vehicle, unlike Volkswagen who did the right thing for same issue and bought back. Unlike Volkswagen this vehicle has multiple documented defects and safety issues. I am being stonewalled by Jeep for resolution. Since my purchase of this Jeep in 10/2014 it has been in for repairs unrelated to normal use more times than I can count, over 7 months in shop while I am paying on it without being able to use it. I purchased this vehicle for reliability, it has failed that test over time. They could again replace the motor and I do not want the vehicle back, I will not again risk being stranded on the highway, engine nearly on fire after shaking, knocking, rocking, and smoking not able to turn off until it dies. I refuse to resell it to some unknowing unsuspecting person that will end up with a lemon if the dealer gets it running. This Jeep needs to be recalled immediately before someone loses their life! Jeep and the dealer service departments need to be made to stop defrauding consumers and making millions on a defective lemon. I have never had so many issues with a vehicle in my life. Help!!!
2014 jgc with pentastar 3.6L V6 gas engine started making a ticking sound at start up approximately 3 weeks ago. The sound did not diminish after warm up. Diagnosed today as a failed lifter and possible cam damage as well. Inquired of the dealer about tsb 09-002-14 and was told this issue was limited to only 2011-2013 model years and that the engine in my vehicle was made after the date of the affected engines and was not included in the repair/warranty being offered by fca regarding the engine. The vehicle was manufactured in June 2013 and purchases in September 2013.
As approaching an intersection I began to coast and place my foot on the brake. At the time I started to brake, the vehicle surged forward for 1 second. As I came closer to a stop, the vehicle surged again at which point I had to "stand" on the brake pedal to prevent me and my family from rear-ending a vehicle and going into a busy intersection.
While in motion, on my way work, my 2014 Grand Cherokee summit with 3.0 L turbo diesel engine, 220 amp alternator and 49000 miles experienced a loss of power steering, battery light came on, voltmeter showed no charging of battery. My electronic indicator system stated the vehicle went into battery saver mode with a loss of ABS, heating and ventilation, air suspension system, all safety enhancements such as park sense, no electronic transmission system changes and check engine light came on. There was a recall on gasoline engine 2014 Grand Cherokee along with others (Chrysler recall T36) and I have seen another complaint similar to mine sharing the same engine on this sight. I do believe this is was caused by catastrophic alternator failure. A new battery was installed and the battery light is still on and still in battery saver mode( an indicator also of no charging) and volmeter indicates no charging. I will be replacing the alternator tomorrow.
Turbocharger water cooling inlet, mopar part number 68242889aa, is exposed to high temperatures on the hot side of the turbo, and the rubber heater hose that joins the two metal sections subsequently fails. This results in a complete loss of coolant, engine failure, and extreme temperature which may contribute to a fire hazard. In addition to my personal vehicle failing, I know of at least 5 other Jeep Grand Cherokee and Ram trucks experiencing the same issue. All these share the 3.0 ecodiesel engine.
[xxx] Jeep Grand Cherokee Laredo, [xxx] Jeep Grand Cherokee Laredo has formed a crack in the oil filter adapter. Because of the location, design, and material, the part is prone to cracking and leaking (typically spurred by an oil change when the cap is screwed back onto the housing). This crack creates a slow leak of oil into the engine housing and below the vehicle. This oil leak can continue without obvious warning and if not corrected, could result in severe engine damage with the potential of malfunctioning while in use therefore posing a safety threat to the driver, passengers and other drivers. I have alerted Jeep to the issue and I will note that I have spoke to several mechanics who have replaced several of these parts in this vehicle. It is a manufacturing design flaw and costing loyal customers and posing a danger on the roads. I have reported this information to Jeep (or whomever they contract customer service to) and they documented my information but refused to correct the situation for myself (and others in the future) and told me to hold onto my repair information in case a recall takes place in the future. Jeep should take accountability for this ever growing issue and recall this part immediately. Please help me in ensuring they do the right thing for their customers and for the general public. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Oil filter housing: Between my two oil changes I noticed a small oil leak under my 2014 Jeep Grand Cherokee limited 3.6L. I took it to the Jeep dealership and I was informed the leakage was do to a bad "oil filter housing" and the part with repairs would be $799.99. I asked if this should be included under my 5 year / 100,000 warranty but they said the warranty expired on 10/24/2018 and today is 2/5/2019. I called chryler and they said there is nothing they can do and they cannot offer to cover the repair; it would be an "out of pocket expense". so I googled this issue and it appears this is a known issues in all the forums and threads I read. Apparently Chrysler changed this part from metal to plastic part for their 2014 models and later and now the part is failing all over the place. I registered a case number with Chrysler but I probably should not post that in a public forum. I am hoping to eventually have this item as a recall item for 2014 and newer vehicles. The car was stationary and I first noticed the issue.
The contact owns a 2014 Jeep Grand Cherokee. While driving various speeds, the service shifter warning indicator illuminated. The vehicle was taken to stockton Dodge Chrysler Jeep Ram (located at 3333 auto center cir, stockton, ca 95212, (209) 956-1920) to be diagnosed, but a failure code could not be located. The vehicle was not repaired. In addition, while driving on the freeway, all the warning indicators on the instrument panel intermittently illuminated. The vehicle was taken to lodi Chrysler Dodge Jeep Ram (located at 1255 beckman rd, lidi, ca 95240, (209) 263-3999) where thirteen codes were found, but not a failure code. All thirteen codes were reset. The vehicle was not repaired. Also, while driving, the vehicle stalled, the check engine warning indicator illuminated, and the windshield wipers operated independently. The vehicle was able to coast to the side of the road and was towed back to lodi Chrysler Dodge Jeep Ram. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 63,000.
I am having to replace an alternator on this vehicle for sudden failure. Currently there is a recall for exact condition but my VIN is outside of recall limits. I feel my vehicle should be included as exact conditions exist..
Motor oil is leaking from the oil cooler/filter housing. Oil has puddled in the engine valley and run down the back of the engine and transmission bell housing. Vehicle smells like hot motor oil and oil level was low.
Oil cooler housing on my 3.6 L pentastar engine, which is made of plastic, has developed a crack causing motor oil to leak onto the engine and transmission. There could be a potential for a fire. Dealer has these on back order. This part used to be made of metal on prior models and was not an issue. Sounds to me that this part should be redesigned.
My 2014 Jeep Grand Cherokee has stalled while driving 3 times; twice on the highway at speeds in excess of 60 mph, and once while making a right turn on a busy street. I push on the gas to accelerate the vehicle, and it stalls. All electrical is still on, but I have to stop the car, put it in park, then I can restart and continue. I was almost in a collision a few times because of the car stalling. There are no error codes or lights to indicate what the problem is. Jeep is not trying to fix the issue and act as if they haven't heard of this before. Dealerships "can't replicate the issue" so they just give the car back. It feels as if the car doesn't downshift properly (big jarring motion like you've been rear-ended) when trying to go up a hill, or pass a slower vehicle. Dealership already replaced both fuel pumps, but didn't fix the problem.
Steering wheel locked up while driving, was told by mechanic it is the electric power steering pump. Also a week before the drivers headrest suddenly deployed while driving (Jeep has never been into a car accident & I am the original owner to this 2014) was told it will be at least $2000 with all parts & labor. This is very serious and dangerous and I have read the steering wheel has locked up on hundreds of others while driving. The Jeep did not turn off when the steering wheel locked up. While driving to get out of the road the engine revved up at 20 mph and the Jeep did not want to go- had to switch into sport mode to continue to drive out of the road way and the engine revving calmed down. The head rest is broke and can not go into its regular position. Did not get a price estimate on that yet. This should be fixed by Jeep!!!
A D V E R T I S E M E N T S
- Norco, LA, USA