CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
52,558 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Feb 27, 2015 a recall was issued for "in the affected vehicles, the fuel pump relay inside the totally integrated power module (tipm-7) may fail, causing the vehicle to stall without warning". I have been trying to get my car fixed since the recall came out and can not get it done. I have been told over and over and over they do not have to part and to call back. Really coming up on 6 years now and Jeep can not get the part to fix my car. What am I supposed to do to get it fixed?
I took my Jeep to have fuel pump relay and alternator recalls serviced at napleton Jeep in kissimmee fl and the car broke down a few days after being serviced, had the car towed to the dealership where they charged me $189 to say it was the starter that was bad and quoted me $800, I felt put off and got the car towed to a diff private owned shop for a second opinion, the mechanic did a full diagnosis and provided proof that the starter is good and its the alternator, stated that the dealership not only installed improperly but that the part is faulty, . ground wire was not connected to the engine and therefore it couldn't be started alternator charge wire installed in an incorrect position and tugging on harness and protective cover can't be placed over power wire alternator not charging and getting extremely hot, all of which should be covered under warranty, so I went back to the dealership and asked for the service manager, oscar, who told me he would not only not refund any money for the mis diagnosis but he would also charge me for any further repairs even tho the part that was installed two weeks ago is the one that has and issue and should one still under the same warranty. Then I was harassed by service manager who threatened violence on my family over the phone. The Jeep now even once repaired could have so many issues arise as well because of the negligence this dealership has shown, the have underqualified and unsupervised technicians doing jobs they are not ready to be doing alone. Now I worry for my safety and longevity of my vehicle. The dealership also left the car running the entire time they had it. So my battery was shot and it is brand new. I have all receipts and documents as well just your website isn't allowing to upload them all so I included a photo to show how negligent this dealership was.
There has been a fuel pump relay recall for two years, finally come out with a repair and now there aren't enough parts. This is a serious recall and needs to be addressed asap.
Started the vehicle to go pick lunch up. Drove 1/2 mile to restaurant. Pulled into parking spot when the vehicle began to shudder. Put the vehicle in park when it began to stall and the engine light came on. Multiple calls made to dealership to have the recall fixed. They have given excuse after excuse about not being able to fix it. No options were given to help remedy the issue. The vehicle is not safe to drive.
4X4 serivice on my 2012 Jeep Grand Cherokee turns on all the time and I'm worried it won't ride the same in the rain when it has to run with all 4 wheels and it's just running with 2 while driving I'm really concern
- Santa Ana, CA, USA
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I have been having my car randomly shut off while in drive for over a year. I'm scared of driving my own car. It has happened to me well over 25 times. I've asked the Connecticut dealerships (wetmore's and northwest hills) about this multiple times and as of today they say there is no fix and they can't do anything because there is no fix for the recall. It happens when I'm driving and braking and turning left, such as turning left off a ramp or going down a hill and slowing to turn left or slowing on a big hill at a stop light. The car completely stops. The brakes stop working and power steering is lost. Then I have to put it in park and when I press start it restarts. But this is dangerous. I also have a special warranty I paid for and because there is a recall the dealership said my warranty that I paid $4K for is useless because of the recall. Does someone have to die for this to matter?
NHTSA recall number 19V-813 recall date: November 14, 2019 repair parts are still not available after one year. Vehicle has experienced stall while driving and now does not start. Dealership offered to tow vehicle to dealership but no estimate on time for repair. Recall R09 was previously completed.
The latest incident happened Sunday 11/29/20. Prior to this, the event has happened at least 4 other times. While driving at highway speed 55-70 and slowly coming down to a stop on a ramp or turning the vehicle while decreasing speed, the engine will stop running. No visual or auditory warnings happen, you're only aware when you feel the power steering has gone away, and the tachometer reads zero RPM. I have been able to safely pull off and stop in each event, the vehicle needs to be cycled off and then restarted. The safety concern is this event could happen into left turn across oncoming traffic with no ability to accelerate out of harms way.
Due to the safety recall V62 I've experienced multiple incidents of my 2012 Grand Cherokee stalling while driving. Within 6 months I've had the relay sensors replaced twice (no charge) and a new fuel pump, $1,200 out of pocket and my Jeep still stalled. This is now the 4th time my Jeep is sitting at the dealership with no fix and fca will not reimburse me for a rental. My case manager from fca said I am out of warranty, since when does a safety recall fall under a warranty? so either I drive an accident waiting to happen or continue to pay for a rental so that I can get back and forth to work. This is unacceptable that fca still does not have a fix for this and now instead of a car payment I'm paying twice as much for a rental.
I've had a recall on my truck for over a year on the fuel pump relay switch. I've been calling about my recall numerous of times & pinebelt Jeep & Chrysler in lakewood NJ continues to tell me the parts are not available yet but are not attempting to try & do something else in the meantime!!! they continue to treat me as if I'm an idiot! I purchased the car from there over 4 yrs ago & they are not treating me as a valued customer!!!! I've asked numerous of times for a loaner because my truck is not starting now & I'm a nurse so I need to get to work!!! I have no other way of getting to work but with my truck! I've had to pay for lyft driver to take me at times which cost an arm & a leg all because I can't get no cooperation with pinebelt! I finally got an appt for November 27,2020 but now they're telling me that I have to pay fir a tow & pay for the diagnostic if my truck does not start!!! like how the heck is that my fault"??!!! my truck is not starting because of this recall!!!!! I've been sooooo frustrated with these people for over a year but they can not give me a simple solution or help me as a valued customer!!! I've never seen anything like this!! it's truly sad! I'm still paying for a truck that I can't use all the time because I never know when it's going to start or break down on me!!! I need a resolution asap!!! what else can I do?"!!! please someone help me!!
Vehicle stalls while in motion. All electrical continues to operate, engine shuts down with no warning. Likely related to NHTSA recall 19V-813. Always occurs within ~10 minutes of start. This recall was published 12 months ago (on top of a previous recall for same issue). Manufacturer still does not have a fix "no parts available". this issue is going to kill someone, if it has not already.
The car will start then the power to the fuel pump cuts out. Then the car will not start for more than 5 minutes. It is recall 19V-813 that was identified a year ago and it is the fix to a fix of the original problem.
My wife was stranded when the engine stopped and will not restart. Mechanic made us aware he cannot fix as this is an issue under an open recall for the vehicle since November 2019. I called a Jeep service center who said they cannot apply the recall work because Jeep/Fiat haven't made the parts available. Meantime we now have a Jeep we still have to pay for even though it cannot be driven. This recall came out a year ago and I am told another year could pass before Jeep makes parts available to service centers. What in the meantime are impacted Jeep owners supposed to do, keep paying for vehicles that cannot be driven? two years being without a vehicle is completely unacceptable. (recall related incident) ts we had shut off the engine to refuel and the engine would not restart, stranding us. Our mechanic ruled out bad gas and indicated the tipm has malfunctioned. Recall 19V-813 addresses it (Jeep's recall for it is V62) but appears another year will pass before the recall can be done. That's a year after the recall was announced. Again, unacceptable.
My 2012jeep Grand Cherokee will stall as I'm coming to a stop. It doesn't alert with any codes when this happens. It is now doing this on a daily basis. The body shop informed me that a part is still not available for this issue. It stalled trining onto a on-ramp, while I was in a roundabout, as I approached a stop sign. It is happening at deceleration. No code is sent any time it stalls. The music is till playing, all lights are still on. I know it has stalled because the power steering is out and engine is off. I put the car in neutral press the break and started button to make it go again. Totally not safe while in a roundabout let alone anytime.
Safety recall V62 the fuel pump relay can fail and the engine will stall while driving. The part to repair this problem has been unavailable since November 2019. This problem can cause a vehicle crash without prior warning. This is a problem which makes the vehicle unusable and there is no sense of urgency in getting a replacement part to fix it.
Nov 14,2019, recall V62 [19V-813] was announced. It is 11 months later, with still no remedy from the manufacturer, which is ridiculous as it could "fuel pump relay failure can result in a stall condition if the vehicle is running or a no-start condition if not running. - a vehicle stall while driving can cause a vehicle crash without prior warning."... when will the manufacturer complete the recall before people get hurt or worse...?
A D V E R T I S E M E N T S
- Yuma, AZ, USA