Purchased this vehicle used 11/13/2019 and was advised of a fuel pump relay recall (V62). It's now Sept 8th 2021 and I've still not been advised by my dealer that parts are available. They claim that they're only able to order one recall kit/week.

- Port Byron, IL, USA

My vehicle will not start from time to time. At times, when it starts, it quickly shuts off and does not run. I am nervous that my vehicle could crash or be harmful to my family or others. My vehicle is currently unreliable at this time as I am unable to get the recall fuel pump relay part at any nearby dealership as there is a waiting list and they can only order one part every 7-10 days. These series of events have been happening for the past 6 months. Our records indicate that your vehicle [1] was included in previous Safety Recall P54 (NHTSA 14V-530) or Safety Recall R09 (NHTSA 15V-115). The remedy for the previous recalls was to replace the fuel pump relay. If you had either of these recalls completed, the installed remedy relay is susceptible to silicon contamination on the relay contacts, which can cause the relay to fail. A fuel pump relay failure can result in a no-start condition or an engine stall condition if the vehicle is running. A vehicle engine stall while driving can cause a vehicle crash without prior warning. (RECALL RELATED INCIDENT)

- Murfreesboro, TN, USA

Engine stalls without warning causing full loss of power, including power steering and ability to brake properly... ends in engine failure as well. This has resulted in MULTIPLE CLOSE ENCOUNTERS AND LATELY IT CAUSED ME TO HIT THE CURB AND DAMAGED FRONT RIGHT WHEEL.. WILL IT BE ANOTHER CAR AND A CRASH NEXT TIME!"?"

- Dublin, OH, USA

Took my car into dealership for recall (fuel relay) repair on June 7, 2021. They said they could not get the part until July. Car stalled in middle of driving and had it towed to dealership on June 28, 2021. The still could not get the part and gave me no ETA. No idea where to escalate this further but wanted to start here, nothing on the Jeep website to file a complaint. Is there any guidance you can provide to get any attention in the matter? Dealership: Somerset Jeep and Chrysler, Somerset Massachusetts Thank you, Kathleen

- Fall River, MA, USA

I have repeatedly tried to get the recalls fixed for my 2012 Jeep Grand Cherokee, but all of the local dealers tell me Chrysler is only releasing one part per month per dealership and to just "wait!" I do not feel safe driving my vehicle. My vehicle is getting older, and other things keep needing to be repaired on the vehicle. It is just a matter of time before something bad happens to me. If they know there is a problem, how are they getting away with only releasing "one part per week" to each dealership across the country" This is gross negligence on Chrysler's part and a waiting game for something catastrophic to happen to people like me. Can you please offer a solution? I'm not as concerned about the visor. Should I be concerned about about the other recall besides the fuel pump" When I call the dealer, they say when the V62 part "for me" comes in, they will do all the recalls together, but I'm on a list "with a 100 people before me!" That is so unsettling...it could be more than a year!

- Thornton, CO, USA

My Jeep has shut off / stalled on me twice now since I have purchased it last month. This is an absolute random issue, and happens while driving. The engine will shut off with no warning, and you loose power steering and power brakes. Very scary, and a very serious and deadly condition. Jeep and Chrysler are no help. Was at the dealership for three days, and they said they can-??t find the issue, and gave it back to me. Pathetic!

- Waukesha, WI, USA

UNKNOWN: Fact: My 2012 Jeep Grand Cherokee Overland fuel pump relay can fail while driving and cause a vehicle crash without warning. This information was provided in December, 2019, in a letter/notice from FCA. The recall number is V62/NHTSA 19V-813. Replacements for this Fuel Pump Relay are being supplied to Dealerships at the rate of 1 per week. This is unnacceptable and is forcing owners of these vehicles to put their families at risk. I cancelled my, and my family's vacation because my dealership is unable to provide a fix for this fuel pump relay, actually the SECOND fix. The first was R09/NHTSA 14V- 115.

- Boise, ID, USA

There were two recall in late 2019 from fca for my Jeep. One has been for the fuel pump relay which Jeep has the part but I've been unable to schedule for repair because the Jeep dealership said they cannot get the part and blames Jeep (fca). Fca blames the dealership. The second recall was for the dash pad peeling up, which requires a new dash pad. Again I've been trying to schedule this for 1 1/2 years and again the dealership blames fca and fca says the dealership isn't ordering correctly and fca has recently told me that "someone" at Jeep has been cancelling the orders submitted without explanation. The fuel pump relay is a safety recall going on for the past 1+ years. The replacement dash pad has prevented me from trading in or selling my vehicle because the problem has negatively impacted the value of the vehicle.

- Saint Helena, CA, USA

I have been waiting for nearly one year for Jeep to provide recall parts for recall V62 fuel pump relay. My dealer is williamsburg Chrysler Jeep Dodge in williamsburg, Virginia. The problem this recall corrects is intermediate stalling, which results in a loss of power steering and could result in loss of control of the vehicle. My Jeep stalled on 10 may and over the last few years this has occurred countless other times. My dealer

- Williamsburg, VA, USA

Recall repair: Unable to remedy this safety recall for fuel pump relay in a timely manner: 3.5 months and still waiting. That external fuel pump relay is something you can order on amazon for $10; however, the dealership indicates that they can only procure one per week. At 2 months wait, the dealership allen samuels in waco, tx indicated "the recall you have has had serious parts restrictions. We are only allowed to secure one per week....but it still may be a few months before we can procure one for you. " manufacturer recall numberv62; NHTSA recall number19V-813 summary -- a fuel pump relay failure can result in a stall condition if the vehicle is running or a no-start condition if not running. Safety risk--a vehicle stall while driving can cause a vehicle crash without prior warning.

- Waco, TX, USA

The V62 recall did not work for my Jeep. It was fine for about 3 mos (didn't stall while driving) and then it stalled exiting the highway. In the past year I've had the fuel pump replaced, multiple 'fixes' for this recall and it still stalls.

- Toms River, NJ, USA

Despite recall V62 being 'fixed' by Jeep dealership, vehicle continues to stall while in motion. Often times while turning either on city streets or highway. After multiple stalls I started keeping a log of when and where they occur. This is extremely dangerous and has caused for some scary situation on the highway and approaching intersections. The recall fuel pump relay fix has not corrected the problem.

- Orlando, FL, USA

My Jeep has been stalling multiple times when trying to start it. One night when I tried to start it, it would not turn on. I brought it to the dealership and they changed the fuel relay on it, however I just brought it back 2 days ago for the same problem. They replaced it again, however when picking it up it stalled again.

- Goffstown, NH, USA

I've been waiting well over a year, names on a 'list' at various dealerships for both recalls, specifically the fuel pump. Manufacturer recall numberv62 NHTSA recall number19V-813

- Columbus, OH, USA

For 2 years I've been getting recall notices to replace a failing fuel pump relay for our Jeep. Every time I schedule an appointment to address the recall I'm told that the part is not available. While driving the vehicle will randomly stall out and will need to be restarted. This situation poses a safety issue and could lead to an accident which could be potentially fatal. Chrysler corporation needs to be accountable for this and take all necessary steps to insure the safety of its vehicles and its occupants. (recall related incident)

- Whitman, MA, USA

The contact owned a 2012 Jeep Grand Cherokee. The contact stated that while driving at 35-40 mph, the vehicle stalled and the steering wheel seized while going over a speed bump and hit a tree. The front driver's and passenger air bags deployed. The contact suffered injuries to his lower back and head. Medical attention was received as the contact was transported by ambulance. A police report was filed. The contact was unaware if the vehicle was towed or not. The dealer hill kelly Dodge (6171 pensacola blvd, pensacola, fl 32505) was notified a day prior to the collision about several warning lights that illuminated (check engine, service 4-wheel drive, traction control) and scheduled an upcoming appointment to get the vehicle diagnosed as well as the recall repair for NHTSA campaign number: 19V813000 (electrical system). The manufacturer was not notified of the failure. The failure mileage was 145,000.

- Pensacola, FL, USA

I was driving on a city street when the vehicle lost accerlation. No check engine light. I stepped on gas it wouldn't accerlat. I then pulled the vehicle over to side of street. Put it in park and then turn it off. Then I restarted the vehicle and a lighting bolt came on dash. I couldn't gain speed, the only thing my vehicle did was roll in drive not speed at all.

- Toledo, OH, USA

Feb 27, 2015 a recall was issued for "in the affected vehicles, the fuel pump relay inside the totally integrated power module (tipm-7) may fail, causing the vehicle to stall without warning". I have been trying to get my car fixed since the recall came out and can not get it done. I have been told over and over and over they do not have to part and to call back. Really coming up on 6 years now and Jeep can not get the part to fix my car. What am I supposed to do to get it fixed?

- Yuma, AZ, USA

I took my Jeep to have fuel pump relay and alternator recalls serviced at napleton Jeep in kissimmee fl and the car broke down a few days after being serviced, had the car towed to the dealership where they charged me $189 to say it was the starter that was bad and quoted me $800, I felt put off and got the car towed to a diff private owned shop for a second opinion, the mechanic did a full diagnosis and provided proof that the starter is good and its the alternator, stated that the dealership not only installed improperly but that the part is faulty, . ground wire was not connected to the engine and therefore it couldn't be started alternator charge wire installed in an incorrect position and tugging on harness and protective cover can't be placed over power wire alternator not charging and getting extremely hot, all of which should be covered under warranty, so I went back to the dealership and asked for the service manager, oscar, who told me he would not only not refund any money for the mis diagnosis but he would also charge me for any further repairs even tho the part that was installed two weeks ago is the one that has and issue and should one still under the same warranty. Then I was harassed by service manager who threatened violence on my family over the phone. The Jeep now even once repaired could have so many issues arise as well because of the negligence this dealership has shown, the have underqualified and unsupervised technicians doing jobs they are not ready to be doing alone. Now I worry for my safety and longevity of my vehicle. The dealership also left the car running the entire time they had it. So my battery was shot and it is brand new. I have all receipts and documents as well just your website isn't allowing to upload them all so I included a photo to show how negligent this dealership was.

- Orlando, FL, USA

There has been a fuel pump relay recall for two years, finally come out with a repair and now there aren't enough parts. This is a serious recall and needs to be addressed asap.

- Corpus Christi, TX, USA