CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 83
Injuries / Deaths:
3 / 0
Average Mileage:
42,513 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2012 Jeep Grand Cherokee. Consumer writes in regards to alternator failure and recall notice #14V-634. The consumer stated on February 6, 2015 the alternator failed while driving on freeway. The charging system indicator illuminated and within 30-60 seconds, he smelled a burning odor coming from the vents and the vehicle lost all of its electrical power. The consumer was forced to coast to the left shoulder and luckily avoided an accident. The dealer replaced the alternator, but said the battery was completely dead and they replaced it for free.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system), 14V154000 (service brakes, service brakes, hydraulic), 14V115000 (electrical system) and 14V391000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system), 14V154000 (service brakes, service brakes, hydraulic), and 14V391000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The 2012 Jeep Grand Cherokee check engine light was on and stalled then pulled over to side of street then restarted engine.took to Dodge dealership -had major engine failure no-to low compression on lft cylinder head. Is the fuel tank on this vehicle defective will it leak and explode/catch fire if rear ended? this vehicle was owned by dealership with open/active recall safety defects. Should I be concerned with driving this vehicle. Dealership did not disclose this when they sold the vehicle. How is this legal and allowed to get away with this dangerous vehicle. I don't want to put my family in it. Maybe the dealership owner will put his family in it since he's selling defective cars. I just get another safety recall notice. This vehicle is an accident/fatality waiting to happen. The manufacturer/dealership should refund the purchase price or be criminally charged. I paid thousands of $'s, this vehicle is a total loss who going to buy it.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Gilbert, AZ, USA
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There is no incident to report but a problem getting my recall of the alternator seen to. I made an appointment with my dealer, rt 46 Chrysler, Jeep, Dodge, well over a month ago and received a call from the service department the day before the appointment stating the part was not in, they do not know when it will be in and there is no option to be placed on a waiting list to be called when the part will be available. This to me is ridiculous. I have sent a complaint to Chrysler customer service about this treatment by the dealer. Do you have any solution to offer me to get this recall tended to? please let me know. Thank you.
The contact owns a 2012 Jeep Grand Cherokee. While driving at 30 mph, the contact noticed a burning odor coming from the air vents and outside the vehicle. In addition, the vehicle failed to start. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The failure mileage was 63,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
2012 Jeep Grand Cherokee. Consumer writes in regards to lack of parts to fix sun visor vanity lamp wiring under recall. The consumer stated the dash rattled, the sunroof had to be fixed on several occasions, the glove box, alternator and engine head were replaced.
Car slightly stalled as I tried to accelerate from a stop at a street light. After a few seconds it jolted forward and then continued to drive as normal. Now experiencing problems starting the car on a regular basis, sometimes needing 2 to 3 attempts to properly start the engine.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V634000(electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the recall notice for NHTSA campaign number: 14V634000 (electrical system) was received in March of 2014. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be provided. The manufacturer was not notified of the issue. The VIN was not available. The contact had not experienced a failure.
Received recall notification in November, 2014. Contacted dealer and scheduled an appt. To replace, when went to dealer was told they were out of the required parts. Received follow up notice in March, 2015 and scheduled an appt. For April 2015. When I went to the dealer the same issue happened, they did not have the required parts. Jeep should have the parts available for a recall that may result in a fire.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a notice for NHTSA campaign number: 14V634000 (electrical system); however, the parts to do the repair were not available. The contact felt that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for a recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The alternator completely failed, and I went to the dealer, but was told that it was no longer under warranty. I paid approximately $800 to have the alternator replaced. I found out that, later that year, there was a recall on the alternator: 14V634000, which appears to be for the exact repair that I had performed.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Multiple times my vehicle would not recognize the key fob to open the doors when getting into the vehicle, nor start the vehicle. The display says it does not detect the key. It is in my purse and sometimes it can detect it other times it does not. We have replaced the batteries and this still continues to happen randomly. The bluetooth constantly says the signal strength is weak. When I look at my phone the signal strength is strong on the phone.
A D V E R T I S E M E N T S
- San Diego, CA, USA