CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 83
Injuries / Deaths:
3 / 0
Average Mileage:
42,513 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. Upon depressing the push to start button, the contact heard an abnormal noise and the vehicle would not start after several attempts. The vehicle was taken to an independent mechanic who diagnosed that the fuel pump relay needed to be replaced. The vehicle was not repaired. The vehicle was included in NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic), 14V391000 (electrical system) and 15V115000 (electrical system). The contact did not know when the parts would become available to schedule the repairs. The manufacturer was notified of the failure. The approximate failure mileage was 29,410.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system); however, the part needed was not available within a reasonable timeframe to schedule the recall repairs. The dealer did not provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system), but the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure.
- Atlanta, GA, USA
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The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle stalled and the contact had to merge over to the side of the road to restart the vehicle. The vehicle was taken to an authorized dealer more than twice and they indicated that the part needed was not available to repair the vehicle. The contact indicated that months later a notification was received for NHTSA campaign id number: 15V115000 (electrical system) and stated that the part was not available for several months. The dealer did not provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The failure mileage was not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the recall notice for NHTSA campaign number: 14V115000 (electrical system) was received in April of 2015. After contacting both the dealer and the manufacturer. The contact was informed that the parts needed to remedy the recall were not available and no estimated time to receive the parts could be given. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the recall notice for NHTSA campaign number: 15V115000 (electrical system) was received in April of 2015. After contacting both the dealer and the manufacturer, the contact was informed that the parts needed to repair the vehicle were not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure. Updated 7/1/15 updated 07/09/15
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 15V115000 (electrical system); however, the parts needed to do the repairs were not available. The contact believed that the manufacturer exceeded a reasonable amount of time to performed the recall repairs. The manufacturer was not made aware of the delay. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 6/11/15
Vehicle was brought in to dealer on 3/24/15 for stalling issues and other safety recalls. Car had not started on at least 4 occasions up until 3/24/25. I was told the key fob batteries needed to be replaced and that may fix the issue. I paid to have both batteries replaced. On 5/4/15 I brought the vehicle back to the dealer because the not starting issue had become more extreme. It occurred 8 times since the 3/24/15 service and on one occasion it would not accelerate while I was driving on a highway. There was an extreme delay and suddenly the car reacted and lurched forward. This was the first time it had ever done this. Additionally, on one occasion of not starting it continued to chug instead of just not reacting. Dealer advised again that one of the key fobs needed to have a battery replaced (both were replaced the previous month) and that they didn't have parts for the safety recall. Headquarters advised they would let me know in a few weeks or months when the parts would be available. The problems is rapidly getting worse and there are indications that there may be issues while I am driving it as well. I have asked for escalation and something even a temporary fix be done. No response from headquarters yet.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V115000 (equipment, tires); however, the part needed to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 6/30/15 the consumer stated the engine stalled while driving, on May 13, 2015. Updated 07/02/15
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) and stated that the part was not available to schedule the recall repair within a reasonable time frame. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.... updated 06-02/15
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the engine would rev and the vehicle would independently decelerate. The failure occurred intermittently. The contact stated that NHTSA campaign numbers: 14V391000 (electrical system), 15V115000 (electrical system), and 14V154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The dealer stated that the parts were not available for repair. The manufacturer was not made aware of the failure. The failure mileage was 12,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while reversing at 2 mph, the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to an independent mechanic who was unable to diagnose or repair the vehicle. The vehicle was then taken to a dealer. The technician repaired the vehicle under NHTSA campaign numbers: 14V634000 (electrical system), 14V391000 (electrical system) and 14V154000 (service brakes, service brakes, hydraulic). The contact then received notification of NHTSA campaign number: 14V115000 (electrical system) however, the part needed to repair the vehicle was unavailable. The manufacturer was notified of the failure. The failure mileage was 40,000.....updated 07/22/15 updated 10/11/2017
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V115000 (equipment, tires); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 10,000.
A D V E R T I S E M E N T S
- El Paso, TX, USA