CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 83
Injuries / Deaths:
3 / 0
Average Mileage:
42,548 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I have had my Grand Cherokee for 1.5 yrs and have had an intermittent start issue since I got it. It started out once or twice every couple months. In the last 3 weeks it will not start for me multiple times per day. This is a very annoying problem and I had it at a dealer for 2 days and they can't get it to duplicate. The alternator recall was performed and they also added the external fuel pump relay outside of the tipm. They fail to acknowledge any sort of problem because my vehicle has no codes when they run diagnostics on it. Since they have added this external fuel pump relay (which I see is going to be in a recall) the vehicle would not start after I made my first stop and shut te vehicle off. This happened right after I left the dealer. The dealer has provided me with no resolution and will not do anything further until they get their codes in the diagnostics. My vehicle is an early model 2012 and the dealer even looked at my tipm and compared to a 2011 tipm, it was the same tipm in my vehicle compared to the 2011 model. I wish Fiat/Chrysler would get it together and recognize this problem in other model years besides the ones recalled.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the notification for NHTSA campaign number 14V634000 (electrical system) was received in November of 2014. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be provided. The manufacturer had not been notified of the delay. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V634000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Las Vegas, NV, USA
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2012 Jeep Grand Cherokee. Consumer writes in regards to alternator failure recall notice repairs and seeks reimbursement. The consumer referenced recall # 14V634000.
2012 Jeep Grand Cherokee. Consumer writes in regards to alternator problems. The consumer was informed the parts were not available. The consumer referenced recall # 14V634000.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V634000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
My 2012 Jeep Grand Cherokee suddenly began having problems starting. Since Mar 7th there have been 3 incidents in which pressing the start button caused the engine to turn over but not start. All 3 incidents were situations in which I was trying to restart the car within 30 minutes of previously turning the car off. 2 of the 3 incidents occurred within 15 minutes of turning the car off. For example, I forgot to bring an item with me from my house, turned the car off and went in the house to retrieve the forgotten item. Then, when trying to restart the car the engine would turn over but no ignition from the cylinders. Subsequent repeated efforts to start the car were futile, but if I waited 30 minutes or more the car would start up. This problem creates difficulty for anyone doing a short errand such as buying something from a convenience store or dropping the kids off for school. I read that Chrysler will be issuing a recall on the fuel pump relay, I hope this helps. I am filing this complaint to make sure my name gets included among those that need repairs. Thanks.
Car occasionally does not start when the push button start is used. Other times the car goes into a long crank. The only way to stop this is to cycle through options by pushing the push button start several times and try again. Sometimes the car starts, other times I have to do this several times before the car starts.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system), 14V154000 (service brakes, service brakes, hydraulic) and 14V391000 (electrical system) however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 4/29/15 the consumer stated the recall was completed on April 6, 2015.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic) and 14V391000: (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers:14V154000 (service brakes, service brakes, hydraulic), 14V391000 (electrical system) and 14V634000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
While driving on a rainy day, my car shut of-at the time I was doing approx 50 mph. I had to pull over to the side and restart the car. When I took my car, I was informed there is a tipm issue and my computer needed to be replaced, costing me over $1500. Since my warranty expired, I have to pay out of pocket. My hands are tied on this one, as it potentially can cause a serious safety issue for my future. Also a problem with the tipm, my car has failed to start on approx 10 occasions. It takes me about 20 minutes to get it to start.
Good morning, I received a safety notice (recall) previously sent to me on/or about October 2014. I did personally contacted my dealer and follow up in a regular basis for months now and the answer has always been "we are on queue waiting for parts from Chrysler". I do acknowledge the recipt of the second notice today March 5th 2015. What else am I suppose to do in order to have the service done..?? sincerely [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while operating the vehicle the windshield wipers and wiper fluid motor would not operate. In addition, the door locks had stopped working. The vehicle was taken to the dealer who diagnosed that the tipm was faulty and needed to be replaced. The tipm was replaced but after retrieving the vehicle, the brake lights would intermittently malfunction and would not illuminate. Also, the contact mentioned that when switching on the turn signal the fog lights would flash on. The vehicle was taken back to the dealer, who diagnosed that the replacement tipm was also faulty and needed to be reprogrammed. The manufacturer was notified. The failure mileage was 55,400.
A D V E R T I S E M E N T S
- Spencer, VA, USA