CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 83
Injuries / Deaths:
3 / 0
Average Mileage:
42,548 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V115000 (equipment, tires) and 14V634000 (electrical system); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was unavailable.
My husband and I arrived home with our 7 week old in the backseat and our keys inside the diaper bag. We stepped out, closed our doors and the entire vehicle locked by itself with our baby inside along with the keys. We are both certain that we didn't accidentally push the lock button. Luckily, we were home and someone was in our home and able to let us in so we could retrieve our spare key. We live in phoenix and it's summer. This is very dangerous. In the couple of minutes that she was locked inside, it had already heated up considerably. Luckily, nobody was hurt. I notified Jeep who stated that when the battery in the key fob is low, sometimes it locks the car. We had already replaced this. They also suggested we pay to have the vehicle diagnosed for malfunction. Why should we pay for their error?
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 15V115000 (electrical system) and NHTSA campaign number: 14V391000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the parts were unavailable for repair. The manufacturer was not made aware of the delay. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 and 15V115000 (electrical system); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Rocky Mount, VA, USA
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The contact owns a 2012 Jeep Grand Cherokee. While driving 40 mph, the vehicle experienced a complete loss of power without warning. It took numerous attempts to restart the vehicle. The dealer repaired the vehicle under NHTSA campaign number: 15V115000 (electrical system); however, the failure recurred on five separate occasions. The manufacturer was notified of the failure. The VIN was unavailable. The approximate failure mileage was 40,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the rear driver side headlight failed to illuminate. The dealer replaced the bulb twice, but was unable to provide an extensive diagnosis to determine if there was an internal electrical failure. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not provide a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The failure mileage was unknown. MA 08/10/15
I traded in my working VW jetta for a 2012 Jeep Grand Cherokee a month ago, we needed the space as we are expecting. Last week I went to start the Jeep leaving work and it wouldn't start, I took it to the dealer who informed me that it was a fuel pump relay recall but the parts are not available. Their plan is to replace random parts and hope it fixes the problem until the parts are in.. so what exactly is a consumer to do"! you sold hard working americans garbage at top dollar and now were supposed to take the bus until you get your act together"! further proof not to buy american! the federal government need to step in here, I'm tired or customers getting the shaft. Get the parts or buy back the product! ill be the first to sign on a class action.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number:15V115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 8/10/15 updated 10/17/2017
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V391000 (electrical system) and 15V115000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repairs. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the notice for NHTSA campaign number: 14V634000 (electrical systems) was received in December of 2014 and the notice for NHTSA campaign number: 15V115000 (electrical system) was received in April of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. While driving 60 mph, the vehicle experienced a complete loss of power without warning. The vehicle was towed to a Chrysler dealer where it was diagnosed that the ground strap detached and shorted the alternator. The failure was due to the vehicle being improperly repaired according to NHTSA campaign number: 14V634000 (electrical system). The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 34,695.
The contact owns a 2012 Jeep Grand Cherokee. Upon depressing the push to start button, the contact heard an abnormal noise and the vehicle would not start after several attempts. The vehicle was taken to an independent mechanic who diagnosed that the fuel pump relay needed to be replaced. The vehicle was not repaired. The vehicle was included in NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic), 14V391000 (electrical system) and 15V115000 (electrical system). The contact did not know when the parts would become available to schedule the repairs. The manufacturer was notified of the failure. The approximate failure mileage was 29,410.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system); however, the part needed was not available within a reasonable timeframe to schedule the recall repairs. The dealer did not provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system), but the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle stalled and the contact had to merge over to the side of the road to restart the vehicle. The vehicle was taken to an authorized dealer more than twice and they indicated that the part needed was not available to repair the vehicle. The contact indicated that months later a notification was received for NHTSA campaign id number: 15V115000 (electrical system) and stated that the part was not available for several months. The dealer did not provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The failure mileage was not available.
A D V E R T I S E M E N T S
- Recine, WI, USA