CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 83
Injuries / Deaths:
3 / 0
Average Mileage:
42,513 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 70 mph, the vehicle jerked. The failure recurred multiple times without warning. The contact received a notice for NHTSA campaign number: 15V115000 (electrical system) and stated that the parts were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was not notified. The approximate failure mileage was 47,000.
I have an ongoing problem with starting my 2012 Jeep Grand Cherokee V8 overland. The Jeep will start but will stall right away. Sometimes if you put the Jeep in gear quickly it will stall in gear also. Most of the time it stalls right after starting. I have to shut the Jeep off and press the start button again to get it started. I have had this Jeep at the dealership (Colorado Chrysler Jeep) multiple times over the last two years and the "resolution" for the dealership is that they can not recreate the problem. On 4/10/15 the dealership said that it stalled on them and they replaced a switch ig 08053059. Received the Jeep back and it stalled the next day. Called Colorado Chrysler Jeep back and they said that the service department would have to get an electrician in to have it looked at and that would take a couple of weeks. I called Chrysler at this point and Chrysler had me take the Jeep into cherry creek Dodge because they could "get me in quicker". on 5/22/15 I took the Jeep to cherry creek Dodge and the service department performed procedure S1308000399 5/2015 outlined in Chrysler's star system. The next day the Jeep stalled. I have called back multiple times to both Chrysler and cherry creek Dodge with either no answer or no solution. Cherry creek Dodge is now putting me of with a new recall saying the service department thinks that will fix the problem, and Chrysler wants to go with what cherry creek Dodge says. My problem is that this has been going on for two years. I'm not sure what to do at this point. Ever day the Jeep stalls at some point. Any assistance with this problem would be greatly appreciated. We first noticed this problem at about 25,000 miles. We took the Jeep to Colorado Chrysler at 35,451 miles and the Jeep has about 54,000 miles now. At first the stalling was just every once in a while, now it happens daily.
On May 19, 2015 contacted dealer about (tipm) safety recall R09/nthsa14V-115. Service manager stated to me that they could not fix (tipm) present time because they did not have part. Service department stated to me they did not know when part would be available. Gave service department my cell phone number and asked to be contacted (asap) about recall part (tipm). I think Chrysler should be made by our government to buy back my 2012 Jeep. This is the (4th) safety recall I have had on this Jeep. Dealer has not fixed recalls in a timely manner. I will never purchase a Chrysler product again, I am sick and tired of unsafe junk coming out of Fiat/Chrysler. All consumers should be made aware of unsafe junk being put in Chrysler vehicles. We in America deserve better respect from all automakers. I think my next vehicle will come out of russia!!!!! maybe they will understand how to produce a safe vehicle.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Marblehead, MA, USA
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The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) and stated that the part needed was not available within a reasonable timeframe. The dealer scheduled an appointment for the contact under the assumption that the recall would be performed and then canceled the contact's appointment due to the lack of parts. The dealer did not provide a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V115000 (equipment, tires) and 14V634000 (electrical system); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was unavailable.
My husband and I arrived home with our 7 week old in the backseat and our keys inside the diaper bag. We stepped out, closed our doors and the entire vehicle locked by itself with our baby inside along with the keys. We are both certain that we didn't accidentally push the lock button. Luckily, we were home and someone was in our home and able to let us in so we could retrieve our spare key. We live in phoenix and it's summer. This is very dangerous. In the couple of minutes that she was locked inside, it had already heated up considerably. Luckily, nobody was hurt. I notified Jeep who stated that when the battery in the key fob is low, sometimes it locks the car. We had already replaced this. They also suggested we pay to have the vehicle diagnosed for malfunction. Why should we pay for their error?
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 15V115000 (electrical system) and NHTSA campaign number: 14V391000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the parts were unavailable for repair. The manufacturer was not made aware of the delay. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 and 15V115000 (electrical system); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. While driving 40 mph, the vehicle experienced a complete loss of power without warning. It took numerous attempts to restart the vehicle. The dealer repaired the vehicle under NHTSA campaign number: 15V115000 (electrical system); however, the failure recurred on five separate occasions. The manufacturer was notified of the failure. The VIN was unavailable. The approximate failure mileage was 40,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the rear driver side headlight failed to illuminate. The dealer replaced the bulb twice, but was unable to provide an extensive diagnosis to determine if there was an internal electrical failure. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not provide a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The failure mileage was unknown. MA 08/10/15
I traded in my working VW jetta for a 2012 Jeep Grand Cherokee a month ago, we needed the space as we are expecting. Last week I went to start the Jeep leaving work and it wouldn't start, I took it to the dealer who informed me that it was a fuel pump relay recall but the parts are not available. Their plan is to replace random parts and hope it fixes the problem until the parts are in.. so what exactly is a consumer to do"! you sold hard working americans garbage at top dollar and now were supposed to take the bus until you get your act together"! further proof not to buy american! the federal government need to step in here, I'm tired or customers getting the shaft. Get the parts or buy back the product! ill be the first to sign on a class action.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number:15V115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 8/10/15 updated 10/17/2017
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V391000 (electrical system) and 15V115000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repairs. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the notice for NHTSA campaign number: 14V634000 (electrical systems) was received in December of 2014 and the notice for NHTSA campaign number: 15V115000 (electrical system) was received in April of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. While driving 60 mph, the vehicle experienced a complete loss of power without warning. The vehicle was towed to a Chrysler dealer where it was diagnosed that the ground strap detached and shorted the alternator. The failure was due to the vehicle being improperly repaired according to NHTSA campaign number: 14V634000 (electrical system). The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 34,695.
A D V E R T I S E M E N T S
- Manteo , NC, USA