CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 83
Injuries / Deaths:
3 / 0
Average Mileage:
42,513 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. While the vehicle was parked with the engine running, the vehicle caught fire from the headliner near the sun visor wiring. The fire department was able to extinguish the flames. The vehicle was taken to the dealer, but was not diagnosed or repaired. A police report was filed and no injuries were reported. The vehicle was previously serviced under NHTSA campaign number: 14V391000 (electrical system). The vehicle was also included in NHTSA campaign number: 15V115000 (electrical system), but the part was not available. The approximate failure mileage was 36,000. Updated 09/15/15 updated 11/08/2017
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. While attempting to start the vehicle, it would not start. The vehicle was towed to the dealer where it was determined that the tipm for the fuel pump relay needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 68,232.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the push button start hesitated at times. After a second attempt, the vehicle was able to start, but the failure progressed without warning. The contact also stated that there was excessive fog and that the vent controls were not functioning properly. The failure was reported to the dealer and they were not able to replicate and diagnose the failure. The dealer indicated that they performed the repairs for NHTSA campaign numbers: 14V391000 (electrical system) and 14V634000 (electrical system), but provided no confirmation. The dealer only stated that these two of the four recalls were performed and that they did not know when the other two recalls would be performed. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic) and 15V115000 (electrical system) and the dealer did not give a specific date for when the parts would become available. The manufacturer could not provide an estimated date for the two recall repairs. The failure mileage was not available. MA 10/5 updated 11/07/2017
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Hampton , NH, USA
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Around May 1, 2015 received recall notice warning that defective tipm could cause a crash w/O warning. Contacted Jeep to schedule repair. Told no parts available. Reluctant to drive vehicle that "might crash w/O warning. Parts are still not available for repair. Have effectively lost use of vehicle for 10 weeks. Jeep should be required to provide loaner or pay for comparable rental until parts are available and repair is made. Jeep should extend warranty for the months vehicle is not safe to drive....updated 09/22/15
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 40 mph and depressing the brake pedal, the brakes malfunctioned and the stopping distance increased. The dealer diagnosed that the brake booster was faulty. The brake booster was replaced and the failure was remedied. The contact indicated that the failure occurred after a remedy was previously performed involving the brake booster. While driving at various highway speeds, the vehicle would suddenly shut off. The vehicle was taken to the dealer who diagnosed that the tipm was faulty and would need to be replaced, but the parts were not available to repair the vehicle. The manufacturer was notified of the failures. The failure mileage was 47,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notifications for NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system). After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) and stated that the part needed was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. While parked, the vehicle would not start until after multiple attempts. The contact mentioned that the engine warning light illuminated. The failure recurred intermittently. The vehicle was not diagnosed or repaired. The contact received a notification for NHTSA campaign number: 15V115000 (electrical system); however, the part needed to do the repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. While driving at 15 mph, the electrical system failed and the vehicle stalled. The contact was able to restart the vehicle after two attempts. The contact stated that the failure recurred several times. The vehicle was taken to the dealer to be diagnosed. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 61,000. Updated 8/21/15 updated 10/27/2017
The contact owns a 2012 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 15V115000 (electrical); however, the parts to do the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. MA 08/17/2015
The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 25 mph, the battery warning indicator illuminated. The vehicle was taken to the dealer. The technician diagnosed that the alternator needed replacement and the part required was unavailable. Immediately after leaving the dealer and while driving approximately 35 mph, the seat belt indicator illuminated, the air conditioning and radio went off. The contact lost the steering and acceleration. The vehicle had to be towed back to the dealer. The vehicle was repaired using parts known to be included under an recall. The manufacturer was notified of the failure. The approximate failure mileage was 41,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed to repair the vehicle was unavailable the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V115000 (electrical system) and 14V634000 (electrical system); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 8/10/15 updated 11/27/2015
A D V E R T I S E M E N T S
- North Wales, PA, USA