CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 83
Injuries / Deaths:
3 / 0
Average Mileage:
42,513 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought a 2012 Grand Cherokee used three weeks ago to the day when while driving the kids to the library Saturday, suddenly all the warning lights (check engine, ABS, traction control, brake, service power steering system etc.) buzzers, speedometer and transmission position started acting erratically. I pulled over and turned the car off. After a few minutes I restarted it and made it to my driveway when it did it again. I got it into my garage, disconnected the battery cable and let it sit until this morning. When I re-connected the cable and started the car only the check engine light came on. So the wife followed me to the dealer where we dropped it off. Luckily it made the 8 mile trip without any other issues. Then a few hours later the service dept. Called me to say it was the tipm, appx. $950, not under warranty, and about 3 to 5 days to fix.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the parts to the repairs were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
On 11/3/2015 at approximately 5:30am I was driving my 2012 Jeep Grand Cherokee when I began to smell strong fumes which I suspected was coming from my car. Moments later smoke began overwhelming the cab of the vehicle. I pulled over, got out and it was then I saw flames coming from the top of my car over the area of the driver's seat. The fire department came to put out the fire. The roof and driver's seat was damaged from the flames. Inspections by my auto insurance and Jeep confirmed the source of the fire was from wiring located on the driver side sun visor. This is related to a recall on the vehicle which I had addressed in October 2014 (paperwork attached as well as pictures of the damaged vehicle and fire).
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle failed to start when the push button start was pressed. The contact stated that the push button start would also not turn off the vehicle. There was a display error indicating that the ignition was still on each time the failure occurred. The vehicle was included in NHTSA campaign number: 15V115000 (electrical system). The contact was waiting for the part to repair the vehicle for several months. The contact was unable to determine when the recall repair would be completed. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 42,000. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle would not start occasionally. In addition, while accelerating from a stop, the accelerator pedal traveled to the floorboard. The vehicle stalled without warning. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 55,000.
- Artesia, CA, USA
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2012 Jeep Grand Cherokee. Consumer writes in regards to brake system recall notices. The consumer stated she did not know about the brake recall. However, by that time, she had already hit four vehicles, because she was not able to stop. Also, two days after the vehicle was purchased, she went to start it, but it wouldn't start. The vehicle stalled while at a stop sign. The consumer sent in a recall regarding the sun visor. Updated 03/24/16.
In the last 2 days, my 2012 Grand Cherokee has shut off while driving twice. On 10/29/2015 exiting the highway with my 2 year old daughter. The second time was the following day 10/30/2015 with my wife driving by herself. I have had the vehicle for about 30 days. I purchased it from the dealership. The vehicle shut off. There were no warning lights. The radio and lights all still worked. I had to coast to the side with no brakes, no power steering. Once stopped I could put it in park and start it again without issue.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
While traveling down a paved country road at night, the indicator lights on the dashboard started blinking, the engine quit and the headlights went out. The hazard lights wouldn't work, so I was sitting in total darkness. The vehicle would not start. I could't get it out of park to move it off the road. The tow truck driver had to drag the Jeep onto the bed of the tow truck because the wheels wouldn't turn. The service dept. At the dealership replaced the tipm and core return. They had no explanation as to why this occurred, which is very unsettling.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle experienced a complete loss of power. The vehicle was able to be restarted after numerous attempts. The failure occurred without warning. Prior to the failure, the vehicle was repaired under NHTSA campaign number: 15V115000(electrical system), but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 74,600.
The contact owns a 2012 Jeep Grand Cherokee. While driving at an unknown speed, the engine stalled without warning. The vehicle restarted and was taken to a dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The VIN was included in NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 30,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving at approximately 30 mph, the engine stalled without warning. The vehicle was taken to the dealer where it was diagnosed that the alternator failed and needed to be repaired. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V634000 ( electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 64,600.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle failed to start after several attempts. The contact received notifications for NHTSA campaign numbers: 15V115000 (electrical system) and 14V634000 (electrical system); however, the parts needed were not available. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 27,000.
The contact owns a 2012 Jeep Grand Cherokee. While driving at 65 mph, the engine stalled without warning. The vehicle did not restart. The vehicle was towed to a dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired.the contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the failure. The failure mileage was approximately 36,000. The VIN was not available.
Without warning, smoke began coming out from under the hood. Was driving along roadway for approx 5 minutes when it happened. Car then died and would not turn on; keys were stuck in the ignition as well. Diagnosed as completely dead alternator and fried battery. Car only has 30K miles on it.
I was driving on the highway when the red battery light lit up on my dashboard. Within seconds of the battery light coming on the car's electrical system completely shut down causing the engine to stall. The diagnosis from the dealer mechanic was a shorted alternator which caused the powertrain control module (PCM) to short.
We are experiencing starting issues with the tipm module not recognizing the fob. It may take up to 10 tries to get into the vehicle and then just as many trying to get it started. It has had the R09 recall performed, but nothing has changed. The problem occurs when the vehicle is stationary, and you try to gain access to the vehicle.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Brunswick, OH, USA