CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 83
Injuries / Deaths:
3 / 0
Average Mileage:
42,548 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.
Sun visor wiring recall R71. Received a recall notice from Chrysler today indicating that a wiring problem may cause a fire. Notice stated that they expect to have a remedy available in the 4th quarter of 2016. This does not represent "remedy the defect within a reasonable time". NHTSA should put more pressure on Chrysler to address this situation in a more timely fashiion. Was Chrysler not already fined for being too slow to address safery defects?
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V391000 (electrical system) and 15V115000 (electrical system). The dealer was unable to supply the part beyond a reasonable time frame. The manufacturer was unable to provide a time frame of when the part would be supplied to the dealer. The contact had not experienced a failure. Parts distribution disconnect. Updated 05/10/16
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000(electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 04/22/16 updated 11/1/2017
- Charter Twp Of Clinton, MI, USA
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The contact owns a 2012 Jeep Grand Cherokee. When the contact depressed the brake pedal, it seized. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster failed. The vehicle was repaired. In addition, the contact stated that the push start button and fob failed. The vehicle was taken to the dealer where it was diagnosed that the tpm module needed to be replaced. The vehicle was repaired; however, the fob failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 58,671.
Electronic stability control malfunction indicator light randomly goes on and off while vehicle is in operation. Automatic wiper blades randomly activating while vehicle is in operation when no moisture or rain is present. Automatic key-less entry/exit system intermittently fails to work when using door front handle sensors. Dealership has recommended replacement of tipm under extended warranty in effort to resolve issues.
Jeep Grand Cherokee 2012 headliner fire. Recall P36. Headliner burst into flames while stationary in my driveway at home. Had been driving the car 15 minutes prior to the fire starting. Lots of smoke and noxious fumes coming from the headliner area above the windshield prior to the fire. Thinking that this was probably an electrical problem, I was trying to disconnect the battery cable to prevent further electrical current flowing through the wiring. Before I was able to disconnect the battery, flames erupted just above the driver's side front window. I was able to distinguish the flames with water from a garden hose and high pressure nozzle. The fire department was called and arrived within 10 minutes of the call. They cut out the headliner, cut the wiring and disconnected the battery cable. I reported this incident to Chrysler on November 28. They sent an investigator to investigate the situation and submit a report. The report has been received by Chrysler and it is my underdtanding it is now in their legal department, where it has been for almost a month. I have not heard anything from Chrysler on this matter. I have contacted the Jeep recall center at least 8 times over the last 30 days and am told by them that someone will be contacting me within 2 to 3 business days. It never happens. Also, I had had the P36 recall service performed at the Chrysler dealer on July 30, four months prior to the fire. I have now seen that there is a new recall notification from Chrysler, December 24, on this same P36 vanity lamp wiring issue. The new recall specifically addresses 2011 - 2012 Jeep Grand Cherokee's that have had the original P36 recall service performed. It appears they are trying to re-fix a problem the dealers did not fix the first time. Who can I contact to get some help with this? so far Chrysler is doing nothing to resolve this matter with me. Thank you.
The contact owns a 2012 Jeep Grand Cherokee. While operating the vehicle, the battery sensor light suddenly illuminated for approximately ten minutes before the vehicle suddenly shut off while driving through an intersection. The cause of the failure was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 75,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 02/12/16
Vehicle was in motion when I noticed smoke coming out of the passenger vanity mirror area. I immediately pulled over, turned the car off, and called 911. The responding firemen had to cut a hole in the roofliner of the automobile in order to determine the location of the start of the fire, which they confirmed was the wiring to the visor. The direct cause of the fire was confirmed by service employees at the dealership the car was brought to, as well as investigative engineers for Chrysler, as faulty wiring to the visor lighting on the passenger side of the vehicle. The cause of this incident is directly related to NHTSA campaign #14V391000, Chrysler recall #P36. A recall for the visor wiring was issued, and repairs were made at the dealership. The fire in the vanity area of the automobile occurred roughly a month after the recall repair was completed. This leads me to believe that the solution for the recall issue is not sufficient and should continue to be investigated.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer has exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect
My vehicle has a recall (R09/NHTSA 15V-115) for failure of the tipm resulting in vehicle stalls and non starts which have occurred on multiple occasions since 2013 most recently 12/15/15. My vehicle has stalled in traffic on the highway and interstate at speed in heavy traffic almost causing several accidents. I have taken the vehicle to the local dealer (napoleton) who attempted to fix without resolve. In fact, I brought back after there first attempt and they want to charge me $1600 to repair. I have researched other complaints and truly know this is an electrical issue that is part of the safety recall. Additionally, my airbag light continues to come on which is also addressed in the recall. Jeep has refused to repair and I cannot drive vehicle due to safety concerns. Please help.
Vehicle recall repair (tipm fuel pump relay) was completed on Sep 03, 2015 and again followed up on Sep 14, 2015. No start conditions continue to occur multiple times per week. Must cycle through ignition/accessory/run/off multiple times before starting on occasion. This condition may happen 1, 2, or 3 times in succession before engine will start. Other times there is no occurrence for many days.
I bought a 2012 Grand Cherokee used three weeks ago to the day when while driving the kids to the library Saturday, suddenly all the warning lights (check engine, ABS, traction control, brake, service power steering system etc.) buzzers, speedometer and transmission position started acting erratically. I pulled over and turned the car off. After a few minutes I restarted it and made it to my driveway when it did it again. I got it into my garage, disconnected the battery cable and let it sit until this morning. When I re-connected the cable and started the car only the check engine light came on. So the wife followed me to the dealer where we dropped it off. Luckily it made the 8 mile trip without any other issues. Then a few hours later the service dept. Called me to say it was the tipm, appx. $950, not under warranty, and about 3 to 5 days to fix.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the parts to the repairs were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
On 11/3/2015 at approximately 5:30am I was driving my 2012 Jeep Grand Cherokee when I began to smell strong fumes which I suspected was coming from my car. Moments later smoke began overwhelming the cab of the vehicle. I pulled over, got out and it was then I saw flames coming from the top of my car over the area of the driver's seat. The fire department came to put out the fire. The roof and driver's seat was damaged from the flames. Inspections by my auto insurance and Jeep confirmed the source of the fire was from wiring located on the driver side sun visor. This is related to a recall on the vehicle which I had addressed in October 2014 (paperwork attached as well as pictures of the damaged vehicle and fire).
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle failed to start when the push button start was pressed. The contact stated that the push button start would also not turn off the vehicle. There was a display error indicating that the ignition was still on each time the failure occurred. The vehicle was included in NHTSA campaign number: 15V115000 (electrical system). The contact was waiting for the part to repair the vehicle for several months. The contact was unable to determine when the recall repair would be completed. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 42,000. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle would not start occasionally. In addition, while accelerating from a stop, the accelerator pedal traveled to the floorboard. The vehicle stalled without warning. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 55,000.
2012 Jeep Grand Cherokee. Consumer writes in regards to brake system recall notices. The consumer stated she did not know about the brake recall. However, by that time, she had already hit four vehicles, because she was not able to stop. Also, two days after the vehicle was purchased, she went to start it, but it wouldn't start. The vehicle stalled while at a stop sign. The consumer sent in a recall regarding the sun visor. Updated 03/24/16.
A D V E R T I S E M E N T S
- Houston, TX, USA